4 Medical Supervisor jobs in Qatar

Location

Doha, Qatar

Experience

Job Type

Outsourcing

Job Description

Title - Patient Care

• Healthcare Assistant/Medical Assistant program graduate
• 6 months+ relevant healthcare experience in a Pediatric or Women's Hospital preferably in Middle East
• Current BLCS certification

KEY ROLE ACCOUNTABILITIES

• Maintains a clean, neat, pleasant, safe, patient environment, including unit specific patient rooms / Operating Rooms and procedure spaces in line with infection control standards.
• Cleans and assists in the set-up of Operating and Procedure Rooms between cases.
• Escalates any direct patient interaction to the Clinical Nurse Leaders and does not have un-supervised patient interactions.
• Assists in the restocking of consumables, stores and laundry as required by the assigned unit and / or instructed by the nursing team, in collaboration with materials management staff.
• Prepares necessary supplies specified by the clinical nurse for individualized patient care needs
• Transports supplies, equipment and specimens as specified by the clinical nurse and in compliance with relevant organizational and laboratory policies
• Assists in the mobilization of patients under the direct supervision of the clinical nurse.
• Escorts patients within the hospital as instructed and under the direct supervision of clinical nursing staff
• Manages and operates unit based equipment (for which he/ she has received training), in a safe and effective manner.
• Responds to patient call lights at the first opportunity and observes and reports changes in patient's condition to the assigned clinical nurse
• Assists the clinical nursing team, under direct supervision, to provide basic activities of daily living care for women and children.
• Demonstrates an understanding and performs basic infection control procedures correctly, e.g.
• Hand hygiene
• Environmental Cleaning
• Isolation precautions
• Understands and maintains confidentiality of patient information at all times and treats patients and their families with respect and dignity.
• Takes responsibility for conflicts in personal and work schedules by making alternative arrangements in collaboration with the nursing team.
• Attends and contributes at staff meetings as required,
• Represents the department and the organization in a positive and professional manner.
• Develops and sustains own knowledge, clinical skills and professional awareness and maintains a professional profile.
• Provides documented evidence of performance and maintenance of skills consistent with position.
• Performs other related duties as assigned by the clinical nursing team.
• Adheres to standards as they appear in the Code of Conduct and Conflict of Interest policies

Job Responsibilities:

• Manages and develops a team of call center agents to deliver a high level of customer care and service.
• Ensures efficient staffing on every shift.
• Monitors and conducts training for subordinates.
• Monitors employee performance standards, and takes appropriate corrective action in order to meet those standards.
• Recommends call center process and policy improvements to ensure that the organization excels in its customer and patient focused service.
• Oversees a monitoring process that ensures a high level of call quality.
• Identifies and resolves customer issues and participates in routine communications with clients to ensure maximum customer satisfaction.
• Makes recommendations and implements changes to improve service efficiency.
• Ensures the generation and analysis of daily, weekly and monthly reports to be used by management to assess and improve operations.
• Works with the Team Manager in the development of short and long-term business and strategic goals for the Call Center.
• Participates in projects or surveys as necessary.
• Adheres to company standards as they appear in the Code of Conduct and Conflict or Interest policies.

Requirements:

• Minimum 2 years of experience working as Call Center Supervisor in the healthcare industry within Qatar.
• Must be able to communicate in both Arabic and English fluently.
• Bachelor's degree or equivalent qualification appropriate to the role.

Job Type: Full-time

Application Question(s):

• Do you have a Bachelor's degree or equivalent qualification appropriate to the role?
• What is your notice period?
• What is your last/ current salary?

Experience:

• Call Center Supervisor within Qatar healthcare sector: 2 years (Required)

Language:

• Arabic and English (Required)

Location:

• Doha (Required)

Key Responsibilities:

• Supervise and coordinate the daily activities of medical staff (nurses, medical assistants, support staff)
• Ensure compliance with health and safety regulations
• Monitor staff performance, provide feedback, and assist in training
• Support physicians and management in implementing clinical policies and procedures
• Manage scheduling, shift coverage, and time-off requests
• Handle staff concerns and assist in conflict resolution
• Assist with audits, reports, and administrative tasks as required

Requirements:

• Minimum 2 years of supervisory or senior-level experience in a medical center or clinical environment
• Strong knowledge of healthcare protocols and procedures
• Excellent leadership and team management skills
• Good communication and problem-solving abilities
• Ability to work under pressure and prioritise tasks effectively
• Degree/diploma in healthcare management, or related field
• Arabic Nationality preferred
• Preferred Immediate Joiners with NOC

Job Type: Full-time