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Job Summary

To ensure the successful implementation, optimization, and continuous support of Microsoft Dynamics 365 Finance and Operations (F&O) in alignment with Company's operational and humanitarian objectives by delivering efficient, reliable, and scalable business processes that empower finance, logistics, and field operations across international missions.

Job Summary

To ensure the successful implementation, optimization, and continuous support of Microsoft Dynamics 365 Finance and Operations (F&O) in alignment with Company's operational and humanitarian objectives by delivering efficient, reliable, and scalable business processes that empower finance, logistics, and field operations across international missions.

Duties & Responsibilities

• Collect and document business requirements for Dynamics 365 F&O based on department needs.
• Configure and customize D365 F&O modules (Finance, Procurement, Projects, and Supply Chain) to support Organization workflows.
• Collaborate with internal stakeholders to define project scopes, timelines, and deliverables.
• Perform functional testing, identify system issues, and coordinate resolutions.
• Provide user training and technical support to internal teams across departments and field offices.
• Prepare and maintain detailed documentation for configurations, processes, and customizations.
• Coordinate with developers for system integrations with third-party platforms (e.g. fundraising, logistics).
• Continuously assess system performance and recommend enhancements aligned with Organization's digital transformation goals.
  
  

• Bachelor’s degree in information technology, Business Administration, or a related field.
• Minimum of 3–5 years of hands-on experience with Microsoft Dynamics 365 F&O implementations.
• In-depth knowledge of finance, procurement, project, and logistics processes within NGOs or similar organizations.
• Proven experience in system configuration, module customization, and functional support.
• Familiarity with integration tools and techniques (e.g. APIs, Power Platform).
• Strong analytical, documentation, and communication skills.
• Ability to work effectively with cross-functional teams, including finance, operations, and humanitarian field staff.

• Seniority level Mid-Senior level

• Employment type Temporary

• Job function Information Technology
• Industries Outsourcing and Offshoring Consulting

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To ensure the successful implementation, optimization, and continuous support of Microsoft Dynamics 365 Finance and Operations (F&O) in alignment with Company's operational and humanitarian objectives by delivering efficient, reliable, and scalable business processes that empower finance, logistics, and field operations across international missions.

Duties & Responsibilities

•Collect and document business requirements for Dynamics 365 F&O based on department needs.

•Configure and customize D365 F&O modules (Finance, Procurement, Projects, and Supply Chain) to support Organization workflows.

•Collaborate with internal stakeholders to define project scopes, timelines, and deliverables.

•Perform functional testing, identify system issues, and coordinate resolutions.

•Provide user training and technical support to internal teams across departments and field offices.

•Prepare and maintain detailed documentation for configurations, processes, and customizations.

•Coordinate with developers for system integrations with third-party platforms (e.g. fundraising, logistics).

•Continuously assess system performance and recommend enhancements aligned with Organization's digital transformation goals.

• Bachelor’s degree in information technology, Business Administration, or a related field.
• Minimum of 3–5 years of hands-on experience with Microsoft Dynamics 365 F&O implementations.
• In-depth knowledge of finance, procurement, project, and logistics processes within NGOs or similar organizations.
• Proven experience in system configuration, module customization, and functional support.
• Familiarity with integration tools and techniques (e.g. APIs, Power Platform ).
• Strong analytical, documentation, and communication skills.
• Ability to work effectively with cross-functional teams, including finance, operations, and humanitarian field staff.

We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities

• Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
• Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.
• Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.
• Manage customizations, configurations, workflows, and plugins within Dynamics 365.
• Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.
• Ensure high availability, scalability, and security of CRM & Billing systems.
• Troubleshoot performance issues and oversee system upgrades and patches.
• Work with DevOps teams for CI / CD pipeline automation and deployment management.
• Ensure compliance with regulatory, security, and data protection standards.

Requirements

Qualifications & Skills

• Bachelor's or Master's in Computer Science, Information Technology, or related field.
• 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
• Knowledge of billing models, invoicing processes, and subscription management.
• Experience with RESTful APIs, SOAP, and integration patterns.
• Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.
• Strong problem-solving and leadership skills.

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsofts Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

Role Overview

Our client is looking for a Business Development Manager, who is responsible for driving utilisation and dependence upon our client as the go-to place for all Microsoft at our client and external Clients. Providing trusted advisor expertise with member firms around their strategic approach to fulfilling their clients business and technology needs. Creates and progresses opportunities for MBS in the International market by leveraging a hybrid skillset of business development, pre sales, technical excellence and delivery. Advocates innovation both within the firm and with clients and takes a role in developing team members to their full potential as well as promoting collaboration across teams.

Job Location : Silema, Malta

Work Type : Hybrid

Job Type : Full-time, Permanent

Working Hours : GMT +1

Salary : Base + Benefits (Paid in Euros )

Relocation : VISA & Relocation Package Included

Requirements

• Highly experienced working in Microsoft solution sales
• Working knowledge of Microsoft technology (particularly Dynamics 365, Office 365 and Azure)
• Strong cross industry experience (Public Sector, Financial Services and Consumer Markets)
• Highly experienced working in partnership with Microsoft to develop business systems or cloud based technology propositions to meet client needs
• Experience of working in an LLP organisation
• Demonstrable track record developing long term profitable relationships with mid and large sized organisations
• Can develop a demand generation strategy for a Microsoft solution sales team and lead the team to successful execution
• Has led Microsoft centric transformation deals with values in excess of £2m
• Has led the development of solutions, consulting offerings and assets to drive repeatable sales
• Extensive experience working with senior stakeholders within a large consulting organisation or system integrator to develop pipeline, understanding of the unique structure and culture of a partnership based operating model
• Experience developing front and back office transformation propositions using Microsoft technology.
• Has an extensive Microsoft network at sales level
• Can create a culture of knowledge sharing and innovations
• Is able to lead the sales interlock with delivery teams to ensure profitable growth in partnership.
• Passionate about talking to clients on current technology issues and market direction
• Collaborative ways of working with clients and various teams.
• Creative problem-solving ability whilst working in ambiguous situations
• Experience in the anticipation the viewpoint of others, listens and addresses concerns
• Experience in building co-operative relationships and fostering an environment in which everyones opinion is valued
• Provides on-going feedback, coaching and mentoring that supports individuals development needs and career aspirations
• Proactively engages in cross-functional communications and sharing of information.

Responsibilities

Business Development

• Owns the development and execution of a demand generation strategy for a key industry market to drive pipeline and sales to agreed KPIs
• Develops the overall positioning, uniqueness and messaging for the Microsoft offerings through our clients Microsoft Business Solutions into that industry
• Responsible for the generation of pipeline and execution of sales for the organisation
• Identifies and develops opportunities for the organisation to diversify across sub industry, emerging technology and services propositions to build pipeline
• Works with our clients team to create integrated propositions to meet the needs of specific industries or clients to build pipeline
• Leads the interlock with the delivery organisation to ensure :
• Contracts with clients are robust
• The sales teams support programme delivery in partnership
• The development of innovative and profitable commercial constructs
• Develops a marketing and communications plan to drive pipeline for the organisation in white space clients
• Ensures that client relationships and commercial engagements are managed effectively to ensure successful delivery and long term relationship development

Business Development Execution

• Owns and cultivates senior stakeholder relationships within key strategic accounts
• Owns and manages key relationships within our clients network to drive pipeline from within the firms client base
• Owns and manages the relationship with key Microsoft stakeholders to develop co-selling opportunities
• Leads key bids and proposals for large scale transformation programmes (typically in the £1-4m range)
• Works as a trusted advisor with clients around their strategic business and technology needs
• Leads and supports the negotiation of contracts and ensures compliance with our clients policy

Microsoft Business Solutions Overview

Your long-term future is every bit as important to our client as it is to you. Thats why their aim is to give you experiences that will stay with you for a lifetime. Whether its great training and development, mobility opportunities or corporate responsibility volunteering activities youll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

This sets out all the different ways youll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

Bethechange and #makethechange. Join our clients talented, successful team and make the leap into the future.

Dont worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.