43 Office Supervisor jobs in Qatar

Overview

Our mission is to be the best loved Boutique Hotel & Restaurant Company. We look for individuals to join our family who are passionate about providing genuine heartfelt care to guests, colleagues, owners and communities. We’re looking for a Front Office Supervisor to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with your Manager to identify a specific project to complete during your internship placement

• Previous experience in a 5 star luxury hotel
• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Must speak fluent English

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.

Local Hiring Qatar

Job Title: Front Office Supervisor (Arabic Male Speaker Preferred)

Duty Time: 8 Hours + 1 Hour Break

Gender: Arabic Nationaluty Male

Company Benefits:

• Monthly Salary: QAR 2,300 – 3,400

• Accommodation: Single room in a shared apartment + Transportation + Hamad Medical card

• Air Ticket: Return ticket provided every 2 years

Key Responsibilities:

• Supervise and support front office staff in daily operations

• Handle guest inquiries, complaints, and special requests professionally

Requirements:

• Previous experience Should be in 5 Star Hotels

• Previous experience in a similar front office supervisory role

• Fluency in Arabic is preferred; English proficiency is required

Job Type: Permanent

Pay: QAR2, QAR3,400.00 per month

Company Description

Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.

Job Description

As a Front Office Supervisor, you will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience. You will be responsible for guest registration, managing room availability, processing payments, and addressing guest inquiries. You'll also collaborate with all departments, ensuring that operational processes are efficient and that guests' needs are met promptly and professionally.

This role requires strong leadership, excellent communication skills, and a passion for customer service.

Key Responsibilities:

• Greet, register, and assign rooms to guests with efficiency and a friendly demeanor.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, process payments, and handle cash transactions.
• Issue room keys and coordinate bellhop services.
• Assist with reservations, cancellations, and guest inquiries regarding hotel services and local attractions.
• Resolve guest complaints promptly and escalate to management as necessary.
• Post charges to guest accounts for rooms, food, beverage, and other services.
• Coordinate with housekeeping and maintenance teams to address any guest room issues.
• Maintain a high standard of cleanliness and professionalism in the lobby area.

Qualifications

• Previous experience in a front office or guest services role in a hotel environment (supervisory experience preferred).
• Strong communication skills and a passion for guest service.
• Ability to work well under pressure and handle multiple tasks at once.
• Proficiency in hotel management software (e.g., Opera, Fidelio, etc.) and basic computer skills.
• Ability to handle guest complaints with professionalism and tact.
• Knowledge of hotel operations and procedures.
• Strong organizational skills and attention to detail.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Job Description

As a Front Office Supervisor, you will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience. You will be responsible for guest registration, managing room availability, processing payments, and addressing guest inquiries. You ll also collaborate with all departments, ensuring that operational processes are efficient and that guests needs are met promptly and professionally.

This role requires strong leadership, excellent communication skills, and a passion for customer service.

Key Responsibilities:

• Greet, register, and assign rooms to guests with efficiency and a friendly demeanor.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, process payments, and handle cash transactions.
• Issue room keys and coordinate bellhop services.
• Assist with reservations, cancellations, and guest inquiries regarding hotel services and local attractions.
• Resolve guest complaints promptly and escalate to management as necessary.
• Post charges to guest accounts for rooms, food, beverage, and other services.
• Coordinate with housekeeping and maintenance teams to address any guest room issues.
• Maintain a high standard of cleanliness and professionalism in the lobby area.

Qualifications

• Previous experience in a front office or guest services role in a hotel environment (supervisory experience preferred).
• Strong communication skills and a passion for guest service.
• Ability to work well under pressure and handle multiple tasks at once.
• Proficiency in hotel management software (e.g., Opera, Fidelio, etc.) and basic computer skills.
• Ability to handle guest complaints with professionalism and tact.
• Knowledge of hotel operations and procedures.
• Strong organizational skills and attention to detail.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

About The Role
Front Office Supervisor is generally responsible for ensuring the Front Office are running smoothly, that guests are well taken cared -off, and assigned appropriate rooms. The supervisor also helps to resolve any problems, make reservations, and monitor the cash flow of the front desk.

What You Will Do

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Keep the office in order
• Answer all the customers' questions and address their complaints
• Answer all incoming calls and redirect them or keep messages
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

What You Bring
One to two years of previous experience in a line, or supervisory in Front Office or any related field

preferably in hotel & tourism management

Excellent command in English, both oral and written communication

What We Offer
Opportunities to build a successful career with global potential

Unique strong culture - diversity

Living accommodation in high quality, well-resourced apartment

Excellent Training and Development opportunities

Employee Recognition Programs

Complimentary nights at FS Hotels Worldwide

Paid home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

Work Authorization
The hotel will apply for the work authorization for a successful candidate.

Learn More About Employment With Four Seasons
You could also learn more about employment with Four Seasons via the following channels:

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

About the role

Front Office S upervisor is generally responsible for ensuring the Front Office are running smoothly, that guests are well taken cared -off, and assigned appropriate rooms . The supervisor also helps to resolve any problems, make reservations, and monitor the cash flow of the front desk.

What you will do

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Keep the office in order
• Answer all the customers' questions and address their complaints
• Answer all incoming calls and redirect them or keep messages
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

What you bring

One to two years of previous experience in a line, or supervisory in Front Office or any related field

preferably in hotel & tourism management

Excellent command in English, both oral and written communication

What we offer:

Opportunities to build a successful career with global potential

Unique strong culture - diversity

Living accommodation in high quality, well-resourced apartment

Excellent Training and Development opportunities

Employee Recognition Programs

Complimentary nights at FS Hotels Worldwide

Paid home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

Work Authorization:

The hotel will apply for the work authorization for a successful candidate.

Learn more about employment with Four Seasons:

You could also learn more about employment with Four Seasons via the following channels:

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Guest Experience Supervisor - Front Office

Marriott International | The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar

Schedule: Full Time

Location: Doha, Qatar

Position Type: Non-Management

Entry (0-2 yrs)

Location: The Ritz-Carlton Doha. The role supports guest services at the front desk and ensures the highest standards of hospitality in alignment with The Gold Standards of The Ritz-Carlton.

• Process all guest check-ins, verify guest identity and form of payment, assign rooms, and issue room keys.
• Set up accurate guest accounts according to requirements; enter Marriott Rewards information; ensure rates match market codes; document exceptions.
• Secure payment prior to issuing room keys; verify/adjust billing; compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports; supply guests with directions and property information; accommodate guest requests and follow up to ensure needs are met.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts; count and secure bank at shift start and end.
• Obtain manual authorizations and follow all Accounting procedures; notify Loss Prevention/Security of any theft reports.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and uphold the Guarantee of Fair Treatment/Open Door Policy.
• Develop and maintain positive working relationships; support team goals; adhere to company policies, report accidents and unsafe conditions; ensure personal appearance is clean and professional.
• Maintain confidentiality of proprietary information and protect company assets; ensure adherence to quality standards; operate computers/POS systems; stand, sit, or walk for extended periods; handle objects up to 10 pounds.
• Perform other reasonable job duties as requested by Supervisors.

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. The Ritz-Carlton is part of Marriott International and values the Gold Standards, Employee Promise, Credo, and Service Values.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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