97 Ooredoo Qatar jobs in Qatar

الجهة الموظفة: شركة أوريدو قطر - Ooredoo Qatar
مدينة العمل: الدوحة
دولة العمل: قطر
طبيعة الدوام: دوام كامل
عدد الشواغر: شاغر واحد
الراتب المتوقع: تعويضات ومزايا مالية منافسة

شركة Ooredoo قطر هي إحدى شركات الاتصالات الرائدة في المنطقة، تقدم مجموعة شاملة من خدمات الاتصالات والإنترنت للأفراد والشركات. تضع Ooredoo التحول الرقمي في صميم استراتيجيتها، وتسعى لتوفير تجربة رقمية متطورة وسهلة لعملائها من خلال تحسين التطبيقات والخدمات الرقمية.

مدير تطوير المنتجات الرقمية - Manager Digital Product Development

• درجة البكالوريوس في الهندسة أو تكنولوجيا المعلومات أو مجال مشابه
• خبرة لا تقل عن 10 سنوات في دور مشابه
• خبرة قوية في إدارة الفرق الرقمية، العقود، والبائعين
• معرفة متقدمة بالتقنيات الرقمية (الويب، التطبيقات، API، DevOps)
• معرفة بممارسات الأمن السيبراني والتوافق التنظيمي
• مهارات قوية في إدارة الميزانيات وتحليل التقارير التشغيلية
• قدرات قيادية ومهارات عالية في التواصل مع الأطراف المعنية
• خبرة في بيئات الاتصالات، التكنولوجيا المالية، التجارة الإلكترونية أو المنصات الرقمية (ميزة إضافية)

• إدارة تطوير المنصات الرقمية (مواقع وتطبيقات) والتنسيق مع الفرق المختلفة (تقنية، أعمال، تسويق.)
• قيادة دورات تطوير المنتج الرقمي باستخدام منهجيات Agile وMVP
• ضمان التكامل الآمن مع الأنظمة الخلفية وواجهات البرمجة
• تحديد أولويات خارطة الطريق الرقمية استنادًا إلى البيانات واحتياجات المستخدم
• الإشراف على عمليات الإطلاق، إدارة الأداء، وتحسين تجربة المستخدم
• قيادة العقود الرقمية مع الشركاء ومراقبة الأداء وSLA
• إدارة ميزانية العمليات الرقمية وتخطيط المصاريف (CAPEX/OPEX)
• اقتراح حلول تقنية متقدمة (ذكاء اصطناعي، شات بوت، أدوات DevOps) لتحسين الكفاءة
• ضمان الامتثال للمعايير الأمنية والتنظيمية واستمرارية العمل
• توظيف وتوجيه فرق تقنية (مطورين، مصممين، مختبري جودة.)

• بيئة عمل ديناميكية في شركة اتصالات رائدة
• فرص قيادية وتطوير مهني عالي المستوى
• العمل ضمن فريق متعدد التخصصات على مشاريع استراتيجية
• إمكانية الوصول لتقنيات حديثة ومبادرات رقمية رائدة
• تعويضات ومزايا مالية منافسة

About the job Customer Service Representative

Job Description

• Book and track progress of shipment
• Monitor and update the pipeline of deliveries

Qualifications

• Diploma in a relevant field
• 2-3 years of experience in customer service role
• Previous experience in the logistics industry is a preferred
• Middle East/GCC Experience
• Working knowledge of Office and web applications
• Experience in using modern WMS systems including barcoding, Master data, RF, etc.

Market/Industry/Functional Knowledge:

• Strong knowledge of the GCC logistics market
• Strong knowledge of local and regional customs procedure and legislation
• Understand and be able to exploit customer opportunities within and outside of Qatar

• Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
• Maintain up-to-date customer records, delivery status reports, and order documentation.
• Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
  
  

• Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
• Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
• Follow up on open service requests and ensure escalations are handled promptly.
  
  

• Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
• Update customers proactively on order status, stock availability, or delivery timelines.
• Support the preparation of customer service KPIs and periodic service-level reports.
  
  

• Recommend process enhancements and digital tools to improve service response and customer satisfaction.
• Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
• Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
  
  

• 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
• Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
• Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
• Bachelor’s degree in Business Administration, Supply Chain, or a related field.

1. Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
2. Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
3. Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
4. Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
5. Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
6. Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
7. Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.
  
  

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.
  
  

• Female candidate only.
• Bilingual - English and Arabic.
• Holding Bachelors Degree.
• Previous experience in automotive services, especially tinting, PPF installation, and underbody coating.
• Quality customer service skills.
• Experience in sales and upselling services.
• Strong in follow-up and coordination with both customers and internal teams.
  
  

Management Solutions International (MSI) is hiring!

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .

Requirements :

Diploma or higher qualification

3+ years experience in customer service within logistics / warehouse / distribution

Arabic language proficiency is mandatory

Familiarity with Warehouse Management Systems (WMS) preferred

Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.

Premium Solutions Consultancy is Hiring!
Position: Customer Service Executive

Key Responsibilities:

• Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance.
• Resolve customer complaints, offer effective solutions, and escalate issues when necessary.
• Maintain a high level of customer satisfaction through positive and productive interactions.
• Process customer orders, returns, and exchanges following company policies.
• Manage customer accounts, resolve discrepancies, and provide updates.
• Assist customers with product inquiries and services, ensuring clarity and satisfaction.
• Stay updated on company products, services, and policies to provide comprehensive support.
• Collaborate with other departments to enhance the overall customer experience.

Qualifications:
• Fluency in Arabic (written and spoken) is mandatory.
• Proficiency in English is required.
• Previous experience in customer service or a similar role is preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Local hiring only – Candidates must be currently residing in Qatar.
• QID holders with NOC ready are eligible to apply.
• Must be ready to join immediately.

Send your CV to with "Customer Service Executive – Qatar" in the subject line.