66 Order Management jobs in Qatar

Key Responsibilities

Maintain an up-to-date inventory of all assets IT, infrastructure, equipment, etc. in the Asset Management system.

Track the lifecycle of assets procurement, deployment, maintenance, transfer, disposal.

Ensure compliance with organizational policies and regulatory standards for asset management.

Monitor asset utilization to optimize efficiency and reduce costs.

Conduct periodic audits, reconciliations, and reporting of physical vs. system asset records.

Develop and maintain asset management policies, processes, and procedures.

Support incident, change, and configuration management processes related to assets.

Provide regular reports and dashboards on asset status, lifecycle, and budget impact.

Ensure security and confidentiality of data associated with IT and physical assets.

Contribute to continuous improvement of asset tracking tools and processes.

About Virtusa
Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team? Don't listen to us, listen to our customers

; & )

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

A Major Hotel Supplies & Hospitality Company looking for:

• Customer Service Representative.

With a minimum 3+ years' experience in the same field.

Full package + Commission will be provided.

Requirements:

• Experience in same field or in Hospitality is an advantage.
• Holding a Qatari Driving License is an advantage.
• Valid R.P & NOC
• Flexibility in working hours
• attending calls after working hours

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Application Question(s):

• Do you have Qatar driving license?
• Do you have your own private car?

Language:

• Arabic & English (Preferred)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

Maintain an up-to-date inventory of all assets (IT, infrastructure, equipment, etc.) in the Asset Management system.

Track the lifecycle of assets (procurement, deployment, maintenance, transfer, disposal).

Ensure compliance with organizational policies and regulatory standards for asset management.

Monitor asset utilization to optimize efficiency and reduce costs.

Conduct periodic audits, reconciliations, and reporting of physical vs. system asset records.

Develop and maintain asset management policies, processes, and procedures.

Support incident, change, and configuration management processes related to assets.

Provide regular reports and dashboards on asset status, lifecycle, and budget impact.

Ensure security and confidentiality of data associated with IT and physical assets.

Contribute to continuous improvement of asset tracking tools and processes.

Bachelor s degree in Information Systems, Business Administration, Finance, or related field.

Experience with IT Asset Management (ITAM) and/or Facilities Asset Management.

Familiarity with ITSM/Asset tools (ServiceNow, Flexera, Snow, Ivanti, etc.).

Knowledge of CMDB structure and integration with IT processes.

Strong analytical and reporting skills (Excel, Power BI, or similar).

Knowledge of procurement and financial practices related to assets.

Excellent organizational and communication skills.

Company Description Job Description

We are currently looking Asset Management Inventory Specialist for our Qatar operations with the following terms & conditions.

Required Qualifications & Skills

• Bachelor's degree in Information Systems, Business Administration, Finance, or related field.
• Experience with IT Asset Management (ITAM) and/or Facilities Asset Management.
• Familiarity with ITSM/Asset tools (ServiceNow, Flexera, Snow, Ivanti, etc.).
• Knowledge of CMDB structure and integration with IT processes.
• Strong analytical and reporting skills (Excel, Power BI, or similar).
• Knowledge of procurement and financial practices related to assets.
• Excellent organizational and communication skills.

Key Responsibilities

• Maintain an up-to-date inventory of all assets (IT, infrastructure, equipment, etc.) in the Asset Management system.
• Track the lifecycle of assets (procurement, deployment, maintenance, transfer, disposal).
• Ensure compliance with organizational policies and regulatory standards for asset management.
• Monitor asset utilization to optimize efficiency and reduce costs.
• Conduct periodic audits, reconciliations, and reporting of physical vs. system asset records.
• Develop and maintain asset management policies, processes, and procedures.
• Support incident, change, and configuration management processes related to assets.
• Provide regular reports and dashboards on asset status, lifecycle, and budget impact.
• Ensure security and confidentiality of data associated with IT and physical assets.
• Contribute to continuous improvement of asset tracking tools and processes.

Joining time frame: 2 weeks (maximum 1 month)

Additional Information

Terms and conditions:

Joining time frame: maximum 4 weeks

About The Job

We are hiring a Customer Service Representative to be the first point of contact with our customers. The role involves handling inquiries, resolving issues efficiently, and ensuring customer satisfaction while representing Mondial's values.

Key Responsibilities:

• Handle customer calls and inquiries.
• Resolve complaints and problems effectively.
• Provide exceptional service that reflects the company's identity.
• Coordinate with other teams to ensure service continuity.

Requirements:

• Minimum 3 years of customer service experience.
• Fluency in Arabic and English.
• Excellent communication and problem-solving skills.
• Professional and customer-oriented attitude.
• Valid residency in Qatar.
• Immediate availability to join.

Location: Al Wakrah, Qatar

Work Schedule: Full-time, 6 days/week

Job Type: Full-time

Pay: From QAR2,300.00 per month

Job Title: Customer Service Cashier

Location: Doha, Qatar

Job Type: Full-Time

Job Description:

We are seeking a reliable and customer-oriented Cashier to join our team, responsible for accurately processing transactions and taking customer orders. In this role, you'll be responsible for taking customer orders, handling payments, and ensuring smooth interactions between customers and the kitchen.

Key Responsibilities:

• Take customer orders accurately and efficiently, ensuring all items are recorded correctly.

• Enter orders into the POS system and communicate special requests or modifications to the kitchen.

• Handle customer payments, providing change or receipts as needed.

• Maintain a strong knowledge of the menu to assist customers with their orders or recommendations.

• Ensure a smooth flow of service by coordinating between customers, waitstaff, and the kitchen.

• Provide excellent customer service with a friendly and approachable attitude.

• Keep work area clean and organized, ensuring a tidy cashier station.

• Follow food safety and sanitation guidelines to maintain a clean and safe environment.

Qualifications:

• Strong knowledge of the menu and ability to communicate it clearly to customers.

• Excellent communication and interpersonal skills.

• Ability to work efficiently and manage multiple tasks in a fast-paced environment.

• Positive and professional attitude when interacting with customers.

• Food Safety Certificate required.

Experience Level:

• 1+ year of experience in food & beverage, customer service, or a similar role.

Job Type: Full-time

Experience:

• entering orders into the POS system: 1 year (Required)
• customer service : 1 year (Required)

License/Certification:

• Food Safety Certificate (Required)

Application Deadline: 01/10/2025

We are looking for Customer Service Representative who will manage customer queries and complaints.

She will provide product / Service information and resolve or escalate any emerging problems that our Customers or Merchants might face with accuracy and efficiency.

JOB RESPONSIBILITIES / CHALLENGES

· Answering phone calls and emails, responding to customer questions and complaints through basic troubleshooting or setup processes.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times to ensure excellent service standards.

· Logging customer complaints, forwarding them to relevant team members and generate service request / ticket numbers

· Ensure timely resolution of customers / Merchant queries and complaints as per defined TATs in SOP.

· Knowing our product/service inside and outside in order to answer customers efficiently.

· Maintain a comprehensive complaint MIS and a dashboard to be circulated to higher management describing service ratio incorporating the nature of complaints, resolution percentage and other alike parameters for complete visibility.

· Assist Operations Manager in preparing End to End SOP of the function

· Maintain complete comprehensive MIS covering all the activities related to disputes and chargebacks.

QUALIFICATIONS & SKILLS:

· Bachelor's degree

· Experience: 2 years of relevant experience.

· Proven customer support experience or experience as a Client Service Representative

· Strong phone contact handling skills and active listening

·Arabic speaker and proficiency in English is required

· Familiarity with CRM systems and practices.

· Proficient in MS office (esp. in excel).

· Good interpersonal, communication and presentation skills.

· Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Permanent

Pay: From QAR4,500.00 per month