13 Package Delivery jobs in Qatar

Overview

Seeking reliable Driver/Messenger for document delivery, sample submission, submission checks, and general office support tasks. Must have a manual light vehicle license and strong organizational skills.

• Deliver documents, samples, and materials to various locations
• Submit applications and documents to government offices and clients
• Check submission status and follow up on pending applications
• Collect receipts, approvals, and completed documents
• Maintain delivery logs and submission tracking records
• Coordinate with office staff on pickup and delivery schedules

• Valid Qatar Manual Light Vehicle License (mandatory - automatic license holders not eligible)
• 2+ years driving experience in Qatar
• Strong knowledge of Qatar government offices and business locations
• Good communication skills in English/Arabic
• Organized and detail-oriented
• Ability to handle confidential documents

Job Summary

The Service Delivery Manager will be responsible for managing end-to-end service delivery of cloud and IT infrastructure services, ensuring operational excellence, SLA adherence, and client satisfaction. This role requires deep technical understanding of enterprise systems, cloud platforms, and service governance frameworks.

• Lead the delivery of cloud and infrastructure services across multiple enterprise environments.
• Ensure compliance with SLA, KPI, and quality assurance benchmarks.
• Collaborate with internal teams, vendors, and client stakeholders to manage delivery expectations.
• Oversee technical teams, including cloud engineers and infrastructure support leads.
• Implement ITIL-based service management processes and continuous improvement strategies.
• Coordinate incident, problem, and change management efforts.
• Ensure proper resource planning, reporting, and performance tracking.
• Act as the primary point of contact for clients regarding service operations.

• Minimum 9 years of experience in IT service delivery, with at least 3 years in a managerial role.
• Proven experience managing enterprise IT infrastructure and cloud environments (Azure, AWS, hybrid).
• Strong understanding of ITIL, ITSM frameworks, and project governance.
• Excellent stakeholder management and communication skills.
• Experience working with cross-functional teams, vendors, and third-party service providers.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Certifications in PMP, ITIL, PRINCE2, or equivalent preferred.

• Experience in managing operations within GCC region.
• Exposure to data center management, security compliance, and cloud-native tools.
• Ability to handle escalation management and reporting to executive leadership.

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations. They provide their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Workplace : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

• Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
• Good communication skills and an excellent command of the English language
• Strong customer focus with the ability to operate at all contact levels including senior management / director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery-focused, with strong planning skills and process-driven approach
• Superior time-management skills along with a strong sense of urgency
• People-oriented, with team leadership qualities, and experience influencing leadership communities at various levels
• Able to work independently with minimal supervision
• ITIL certified

Responsibilities

• Provide end-to-end ownership of customer service contracts
• Build relationships with customers to ensure renewals of managed service contracts year on year
• Manage financial aspects of customer service contracts
• Work across ITIL-based services, incident, problem, change, and release management processes to ensure excellent customer experience
• Coordinate efforts and liaise between onshore, nearshore, and offshore teams
• Ensure consistent delivery of contracted services to end customers
• Implement effective management and process controls, with escalation procedures where necessary
• Act as a point of contact and escalation for contracted end customers
• Track service performance and prepare reports on SLAs & KPIs
• Produce regular management reports and attend review meetings
• Analyze trends and root causes to provide feedback and actions
• Manage service improvement plans with end customers
• Collaborate with the team for continual service improvement
• Follow the client’s Information Security Policies (ISP and ISMP) at all times

Microsoft Business Solutions Overview

Our client is committed to providing long-term career development opportunities, including training, mobility options, and community involvement activities. They foster an environment that encourages authenticity, values contributions, and inspires leadership. They offer various rewards and promote honest conversations about career growth, aiming to bring out the best in their team members.

Relocation support is available to assist with the transition, including assistance for family relocation. The client looks forward to welcoming new team members and supporting their growth.

• Provide VMware support including incident and service requests
• Advance support of Windows OS Servers
• Manage Active Directory, DNS, DHCP, File and Print Services
• Vulnerability mitigation to keep systems up to date
• Mail service management: Microsoft Exchange and Microsoft 365
• Patch Management using WSUS & SCCM.
• Applying OS hardening policies.
• Participate in root cause analysis of major incidents
• Provide security compliance under relevant security policies
• Configuring Azure services to meet the needs of the organization

• Provide VMware support including incident and service requests
• Advance support of Windows OS Servers
• Manage Active Directory, DNS, DHCP, File and Print Services
• Vulnerability mitigation to keep systems up to date
• Mail service management: Microsoft Exchange and Microsoft 365
• Patch Management using WSUS & SCCM.
• Applying OS hardening policies.
• Participate in root cause analysis of major incidents
• Provide security compliance under relevant security policies
• Configuring Azure services to meet the needs of the organization