90 Partner Support jobs in Qatar

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
• Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
• Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
• Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
• Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
• Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
• Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
• Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
• Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
• Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
• Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
• Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
• Maintain QNB First customer service area files, database, records, registers and logs under control.
• Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
  
  

updated on a regular basis.

• Refer to QNB First Management for any unresolved queries on transactions handled.
• Learning & Knowledge:
• Possess working knowledge of customer relationship management to carry out duties and responsibilities.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

Education And Experience Requirements

• College Diploma
• OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

QNB3412 - Associate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3331 - Associate Customer Services (Qatarization) #J-18808-Ljbffr

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes. Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio. Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB. Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers. Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges. Provide information about suitable products and services offered by the Group and identify cross selling opportunities. Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies. Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service. Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication. Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality. Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s). Maintain QNB First customer service area files, database, records, registers and logs under control. Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be

updated on a regular basis.

Refer to QNB First Management for any unresolved queries on transactions handled. Learning & Knowledge: Possess working knowledge of customer relationship management to carry out duties and responsibilities. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education And Experience Requirements

College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Note: you will be required to attach the following:

Resume/CV Passport QID Education Certificate Birth Certificate

QNB3412 - Associate Customer Services (Qatarization)

QNB3330 - Associate Card Center Customer Service (Qatarization)

QNB3331 - Associate Customer Services (Qatarization) #J-18808-Ljbffr

About the job Customer Service Representative

Job Description

• Book and track progress of shipment
• Monitor and update the pipeline of deliveries

Qualifications

• Diploma in a relevant field
• 2-3 years of experience in customer service role
• Previous experience in the logistics industry is a preferred
• Middle East/GCC Experience
• Working knowledge of Office and web applications
• Experience in using modern WMS systems including barcoding, Master data, RF, etc.

Market/Industry/Functional Knowledge:

• Strong knowledge of the GCC logistics market
• Strong knowledge of local and regional customs procedure and legislation
• Understand and be able to exploit customer opportunities within and outside of Qatar

#J-18808-Ljbffr

Premium Solutions Consultancy is Hiring!
Position: Customer Service Executive

Key Responsibilities:

• Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance.
• Resolve customer complaints, offer effective solutions, and escalate issues when necessary.
• Maintain a high level of customer satisfaction through positive and productive interactions.
• Process customer orders, returns, and exchanges following company policies.
• Manage customer accounts, resolve discrepancies, and provide updates.
• Assist customers with product inquiries and services, ensuring clarity and satisfaction.
• Stay updated on company products, services, and policies to provide comprehensive support.
• Collaborate with other departments to enhance the overall customer experience.

Qualifications:
• Fluency in Arabic (written and spoken) is mandatory.
• Proficiency in English is required.
• Previous experience in customer service or a similar role is preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Local hiring only – Candidates must be currently residing in Qatar.
• QID holders with NOC ready are eligible to apply.
• Must be ready to join immediately.

Send your CV to with "Customer Service Executive – Qatar" in the subject line.

#J-18808-Ljbffr

SEED is a wellness space opening in Doha, Qatar, that combines ancient wisdom and modern knowledge to create a holistic ecosystem of complete health, nourishment, and healing. At SEED, we are dedicated to enhancing well-being and providing our community with the tools needed for personal growth and a balanced lifestyle. Our aim is to create a supportive and nurturing environment for individuals to achieve their optimal health and wellness goals.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Doha, Qatar. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Daily tasks will include interacting with customers via various communication channels, providing product information, handling complaints, and delivering a positive customer experience. The Customer Service Representative will be the first point of contact and play a crucial role in enhancing customer relations and supporting the company's mission of holistic wellness.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience and ensuring Customer Service excellence
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Problem-solving and conflict resolution skills
• Prior experience in the wellness industry is a plus
• Bachelor’s degree in a related field is preferred
• Proficiency in English; additional languages are an advantage

Guest Experience Expert (Front Desk Agent) B2b Customer Service Representative (6 months contract) Guest Experience Expert (Service Express Team Leader) #J-18808-Ljbffr

Job Description:

The Customers Assistants shall be qualified, experienced, reliable and medically fit, on a permanent basis for the entire period of contract.

Qualifications & Experience:

1. At least completion of high school (12) year of education.
2. Due to the nature of services and far away locations of Tankers Filling stations, it is recommended that only male manpower will be accepted.

Skills:

1. Capable of English speaking, reading, and writing.
2. Keyboarding skills with good speed.
3. Good attitudes and strong customer relations skills.
4. Ability to cooperate with colleagues and supervisors in a respectable manner.

#J-18808-Ljbffr

Job Description

Objective:

This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.

Key Responsibility:

Customer Relationship Management

• Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
• Maintain up-to-date customer records, delivery status reports, and order documentation.
• Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
  
  

Operational Support & Coordination

• Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
• Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
• Follow up on open service requests and ensure escalations are handled promptly.
  
  

Service Quality & Communication

• Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
• Update customers proactively on order status, stock availability, or delivery timelines.
• Support the preparation of customer service KPIs and periodic service-level reports.
  
  

Continuous Improvement

• Recommend process enhancements and digital tools to improve service response and customer satisfaction.
• Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
• Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
  
  

Desired Experience:

• 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
• Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
• Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
• Bachelor’s degree in Business Administration, Supply Chain, or a related field.

#J-18808-Ljbffr

1. Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
2. Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
3. Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
4. Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
5. Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
6. Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
7. Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.

#J-18808-Ljbffr

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.
  
  

Al Abdulghani Motors Co.

Doha, Qatar

Ref:JB

Job Description

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.
  
  

Skills

• Female candidate only.
• Bilingual - English and Arabic.
• Holding Bachelors Degree.
• Previous experience in automotive services, especially tinting, PPF installation, and underbody coating.
• Quality customer service skills.
• Experience in sales and upselling services.
• Strong in follow-up and coordination with both customers and internal teams.
  
  

Job Details

Job Location

Doha, Qatar

Job Role

Other

Employment Status

Full time

Employment Type

Employee

Preferred Candidate

Career Level

Mid Career

Years of Experience

Min: 3

Gender

Female

Degree

Bachelor's degree

About This Company

Al Abdulghani Motors Co.

Automotive Dealership & Distributor

Doha, Qatar

500 employees or more

+974.

Al Abdulghani Motors (AAM) is one of the leading automotive companies in Qatar being the sole distributor of Toyota & Lexus cars. The company also runs a Pre- Owned Vehicle and Rent a Car businesses and has the most extensive After Sales network of quick service centers in the country. AAM has also diversified its businesses in multi brand and multi- products through Commercial &.

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Job Id: PkjkVaREuBQIazSc5BW4X6A2f4wHeMsCvNS/mVpwzy84Z/961qDMvtLPCDpTENuaRtvRn1bAk1OJug49NAAT9lxIQOtQF366CtBorKDTYL5I3GLsogfOkG3Qu5yQqlBaruqte0LT/eZgeQ==Guest Experience Expert (Front Desk Agent) Recruitment Event in Serbia | Customer Service Agent | Qatar Airways Group QNB3324 - Senior Officer Customer Services (Qatarization) Recruitment Event in Romania | Customer Service Agent | Qatar Airways Group #J-18808-Ljbffr