67 Passenger Service jobs in Qatar

Education
Bachelors Degree

Job Summary
To deliver high quality customer services and be the bank's relationship officer with all types of customers on regular basis through ensuring existing and prospective customers are served efficiently and effectively by performing all front office duties in relation to the provision of the wide range of products and services.

*Key Accountabilities
Customer Relationship *

• Interview and advise customers on all aspects of the bank's full range of products and services, assess opportunities for cross selling.
• Engage in marketing activities of the branch and endeavour to identify and introduce new customers to the bank.
• Conduct proactive calls when introduce special short time promotions in order to attract new customers to the bank.
• Assist the customers in completing the required formalities as per bank's requirements, relating to the type of transactions they wish to avail.
• Promote electronic and self-service channels by educating customer to use ATMs,POS, call Centre, SMS,IVR Bank direct etc.
• Receive customer complaints, liaise with appropriate departments and ensure resolution in order to achieve customer satisfaction.
• Arrange to forward all signed documents with the necessary approvals to the Opening Workstation for processing.
• Ensure dispatch of all customer transactions received by branch to opening workstation and customer delivery as necessary and within agreed time frames.
• Ensure completion of all financial and non-financial transactions passed during the day.
• Liaise with branches, departments and risk management with regard to referrals/follow ups to ensure completion based on SLA's.
• Follow-up on identified business opportunities and regularly update team leader about portfolio's accounts development.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account 'international leading practice', improvement of business processes, cost reduction and productivity improvement.

Policies, Systems, Processes & Procedures

• Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

Statements and Reports

• Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.

Quality, Health, Safety, & Environment

• Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.

Related Assignments

• Perform other related duties or assignments as directed.

Other Accountabilities
Internal

• Performance and Analytics unit
• Customer Service Representative
• PIC of Credit team
• PIC of Marketing team
• PIC of Operation team

External

• Branch Customer

We are seeking dedicated, professional and customer-focused Arabic-speaking Customer Service Agent to join our growing support team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints and providing exceptional service across various communication channels.

Key Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies
• Microsoft Office Skills

Requirements:

• Fluency in Arabic is mandatory.
• Previous experience in a customer service or call center environment is preferred.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle high call/chat volumes.
• Strong computer skills and proficiency in using CRM tools or call center software.
• Willingness to work in shifts, including evenings, weekends, and holidays (if applicable).

Job Type: Full-time

Pay: QAR5, QAR6,000.00 per month

Experience:

• Customer Service Agent: 2 years (Required)

Language:

• Arabic (Required)

Location:

• Doha (Required)

Key Responsibilities:

• Call back Process within 24 hours.
• Coordinate with destination on customs paperwork's for held shipments.
• Timely communication through Email / Fax / Telephone with relative department for problem resolution.
• Check unassigned traces every 30 minutes. Review all traces at least 2 times daily.
• Check pending traces and other transactions within 16 hours.
• Confirm delivery instructions with customer.
• Maintaining Quality feedback on trace resolve the issue.
• Follow up with customer as per standard.

Knowledge:

• Courier and freight operations Knowledge/ background.
• Disciplined, strong communication skills.
• A customer first mindset.
• Ability to handle a fast-paced logistics environment.

Required Qualification & Skills:

• Diploma is preferable
• High School is acceptable.
• Mandatory : MS Office, good communication skills.

Experience:

• At least 3 years of relevant work
• 1-2 years preferably in logistics.

Others:

• Working Hours / Shifts : 8 hrs/ day.
• Day off : Friday only currently / applicable to change.
• Age Limit : 25-35
• With transferable visa Sponsorship.
• Gender Preference : Female / Filip
• Joining Date : Immediate Join in

Job Type: Full-time

Pay: QAR6, QAR7,000.00 per month

We are currently seeking a Customer Service Agent with strong administrative and customer-handling skills to join our team in Doha. The ideal candidate will have a minimum of 3 years of professional experience in a similar role and possess excellent communication and problem-solving abilities.

Key Responsibilities:

• Handle customer inquiries efficiently via phone, email, and in-person interactions
• Maintain and update customer records and internal databases
• Provide administrative support to the customer service and operations teams
• Coordinate with internal departments to ensure prompt resolution of customer issues
• Prepare and manage daily reports, service requests, and documentation
• Assist in scheduling, follow-ups, and communication with clients
• Ensure a high level of customer satisfaction by providing accurate and timely information

Requirements:

• Minimum 3 years of experience in customer service and/or administrative support
• Excellent verbal and written communication skills (English; Arabic is a plus)
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Ability to remain calm and professional under pressure
• Transferable visa with NOC preferred
• Male candidates only

Job Type: Full-time

Pay: QAR4, QAR5,000.00 per month

Company Description

SMSA Express is a market leader in the courier industry, providing services since 1994. The company offers a range of services including international and domestic express transportation, freight forwarding, customs clearance, and e-commerce solutions. SMSA Express is known for its reliable services to numerous organizations and governmental entities, emphasizing time-sensitive deliveries and security compliance. With a vast network connecting 230 countries, SMSA Express strives to meet the logistics needs of both businesses and individuals, offering cost-effective and diverse shipping solutions.

Role Description

This is a full-time, on-site role for a Customer Service Agent located in Doha, Qatar. The Customer Service Agent will be responsible for handling customer inquiries, resolving complaints, and providing information about SMSA's services. Tasks include managing communication through various channels, processing orders, and ensuring customer satisfaction by addressing their needs promptly and accurately.

Qualifications

• Excellent verbal and written communication skills
• Customer service experience, including handling inquiries and resolving complaints
• Ability to work efficiently in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency in using customer service software and tools
• Ability to work independently and as part of a team
• Familiarity with logistics and courier industry is a plus
• Bachelor's degree in Business, Communications, or related field is preferred

Diet Café Nutrition Center is a leading provider of healthy dining solutions and slimming programs in Qatar. We are dedicated to helping our clients achieve their wellness goals through customized nutrition plans and professional support. To ensure a welcoming and seamless experience for our clients, we are seeking a friendly, professional, and service-oriented Receptionist & Customer Service Agent to join our team.

Key Responsibilities:

• Greet clients and visitors warmly, ensuring a professional and welcoming first impression.
• Answer phone calls, WhatsApp inquiries, and emails in a timely and professional manner.
• Manage client appointments, bookings, and schedule coordination.
• Provide detailed information about our meal memberships, slimming programs, and services.
• Assist clients with registration, payments, and membership renewals.
• Handle customer feedback, complaints, and requests with professionalism and care.
• Maintain accurate client records and update databases as required.
• Support administrative tasks including filing, reporting, and coordination with other departments.
• Collaborate with the sales and nutrition teams to ensure excellent client service.

Requirements:

• High school diploma or bachelor's degree preferred.
• Previous experience in customer service, reception, or hospitality is an advantage.
• Strong communication and interpersonal skills with a client-focused approach.
• Proficiency in Microsoft Office and basic computer skills.
• Fluent in English (Arabic is an advantage).
• Professional appearance, positive attitude, and the ability to multitask.
• Strong organizational skills and attention to detail.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Experience:

• Customer service: 1 year (Required)

Language:

• Arabic (Required)
• English (Required)

Location:

• Doha (Required)

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies
• Microsoft Office Skills

Job Type: Full-time

Pay: QAR5, QAR6,000.00 per month

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

Key Responsibilities

• Manage all customer communication through WhatsApp.
• Collect required details (dimensions, finishes, photos, deadlines) and prepare accurate work orders.
• Answer customer questions on delivery timelines, payment terms, and product options.
• Escalate special requests or complaints to management when needed.
• Maintain accurate records in our order tracking/CRM system.
• Support sales by emphasizing craftsmanship and suggesting add-ons.

Requirements

• Strong Arabic & English communication.
• Experience with CRM or order management tools (Trello, Odoo, Shopify, etc.).
• Highly organized, detail-oriented, and disciplined in follow-up.
• Confident in handling demanding customers while protecting timelines.
• +3 years experience in customer service in Qatar.
• Interest in furniture, design, or interiors is an advantage.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 3 years (Preferred)

Language:

• Arabic (Required)
• English (Required)