9 Policy Lead jobs in Qatar

Our client, a prominent transportation agency in Qatar, is seeking a Policy & Procedure Management Lead to champion governance excellence and operational efficiency across the organization.

Role Overview:

The successful candidate will be responsible for designing and maintaining the organization's process architecture, identifying and closing procedural gaps, and driving a culture of continuous improvement. This role will also lead the establishment of a robust performance management framework across multiple departments, ensuring alignment with corporate objectives and regulatory standards.

Key Responsibilities

• Own the Policy & Procedure lifecycle (authoring standards, reviews, approvals, versioning, communication).
• Maintain the corporate process architecture, lead RACI, controls, and handoffs.
• Lead gap analyses against policies/procedures; prioritize improvements and assign owners/targets.
• Establish departmental KPI frameworks; define data sources and performance review cadence.
• Lead Lean Six Sigma/Kaizen initiatives to remove waste and improve quality, cost, and service.
• Partner with IT/BI to design dashboards and automate reporting, chair monthly performance reviews.
• Align process designs with system changes and coordinate change management.
• Build capability (toolkits, playbooks, training) for process owners and champions.

Capabilities & Competencies

• Strong facilitation and change leadership, stakeholder alignment across functions.
• Structured problem solving and benefits realization focus.
• High data literacy; converts insights into actions and measurable outcomes.
• Program management and governance; risk and dependency management.

Knowledge, Qualifications & Experience

• 5–12 years in process excellence/continuous improvement; public transport/services preferred.
• Degree in Engineering/Quality/Business.
• Lean Six Sigma Black Belt (preferred) and experience integrating EFQM/ISO with operations.
• KPI design experience and performance management cadence setup.

Tools & Methods

• Visio, RACI; change management tools.
• Lean Six Sigma toolset: problem-solving (Pareto, Fishbone, 5-Why).
• Power BI/Tableau; Balanced Scorecard; benefits tracking models.

Seniority Level

Mid-Senior level

Industry

Transportation, Logistics, Supply Chain and Storage

Job Type: Full-time

Pay: QAR25,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• process excellence: 10 years (Required)
• integrating EFQM/ISO with operationsnds on : 5 years (Required)
• KPI design : 8 years (Required)

License/Certification:

• Lean Six Sigma Black Belt (Preferred)

Purpose of the Role: Own the Policy & Procedure Management Framework and enterprise process architecture; drive gap closure and continuous improvement; establish performance management across departments.

Reports To: Director of Process Management & Quality Assurance

Key Responsibilities

• Own the Policy & Procedure lifecycle (authoring standards, reviews, approvals, versioning, communication).
• Maintain the corporate process architecture, lead RACI, controls, and handoffs.
• Lead gap analyses against policies/procedures; prioritize improvements and assign owners/targets.
• Establish departmental KPI frameworks; define data sources and performance review cadence.
• Lead Lean Six Sigma/Kaizen initiatives to remove waste and improve quality, cost, and service.
• Partner with IT/BI to design dashboards and automate reporting, chair monthly performance reviews.
• Align process designs with system changes and coordinate change management.
• Build capability (toolkits, playbooks, training) for process owners and champions.

Capabilities & Competencies

• Strong facilitation and change leadership, stakeholder alignment across functions.
• Structured problem solving and benefits realization focus.
• High data literacy; converts insights into actions and measurable outcomes.
• Program management and governance; risk and dependency management.

Knowledge, Qualifications & Experience

• 5–12 years in process excellence/continuous improvement; public transport/services preferred.
• Degree in Engineering/Quality/Business.
• Lean Six Sigma Black Belt (preferred) and experience integrating EFQM/ISO with operations.
• KPI design experience and performance management cadence setup.

Tools & Methods

• Visio, RACI; change management tools.
• Lean Six Sigma toolset: problem‑solving (Pareto, Fishbone, 5‑Why).
• Power BI/Tableau; Balanced Scorecard; benefits tracking models.

About the team:

Scale is growing rapidly, and joining the International Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale's work outside of the United States. There are three core types of work involved:

• Building custom AI applications for government
• Providing high-quality training data for research institutions building LLMs from scratch
• Partnerships, upskilling, and advisory

About the role:

As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more.

You and your team will work closely with the business development and go-to-market team, the product and engineering execution teams, and various customers and prospects to ensure success.

The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.

The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses.

In the near term, the team will be based out of the Middle East and looking to meaningfully grow its presence in the region.

You will:

• Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities
• Partner with clients to understand their most pressing problems and brainstorm how Scale can best help
• Manage the long-term health of clients by identifying and preempting areas of risk or concern
• Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly
• Collaborate with the operational and engineering execution teams to track delivery and timelines
• Review, track and improve operational performances and be obsessed with continuous improvement
• Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing
• Have proficiency in reading, writing, and speaking in Arabic

Ideally you'd have:

• 4+ years of total work experience, with experience in consulting or as a technical program management role in industry
• Experience at a Big 3 Consulting Firm or a leading tech company
• A proven track record in B2B client facing roles and expanding client relationships
• Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
• Great cross-functional experience and collaborative ability
• Excellent verbal and written communications
• A track record of structured, analytics-driven problem solving
• A history of diligence and organization across multiple work streams
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability

PLEASE NOTE:
Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at Please see the United States Department of Labor's
Know Your Rights poster
for additional information.
We comply with the United States Department of Labor's
Pay Transparency provision
.
PLEASE NOTE:
We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Mzad Qatar is the biggest marketplace platform in Qatar, connecting millions of users with classified listings, services, and businesses. We are expanding into government and public sector partnerships, and we're looking for a Strategic Business Development Manager who can lead this initiative and drive sustainable growth.

Role Overview

As a Strategic Business Development Manager – Public Sector, you will be responsible for driving partnerships, contracts, and revenue opportunities with government entities, ministries, and state-owned enterprises. You will lead the business development strategy, ensure compliance with procurement frameworks, and position Mzad Qatar as the preferred digital marketplace partner for the public sector.

Key Responsibilities

Develop and execute business development strategies targeting the public sector.

Identify and pursue tenders, RFPs, and government partnership opportunities.

Build and maintain strong relationships with ministries, agencies, and semi-government entities.

Drive contract negotiations, proposals, and deal closures.

Ensure compliance with Qatari procurement laws, public tender regulations, and government frameworks.

Collaborate with internal teams (sales, legal, finance, operations) to ensure seamless execution.

Represent Mzad Qatar at government meetings, exhibitions, and industry events.

Monitor market trends, competitors, and regulatory changes in the public sector.

Report on KPIs and strategic growth progress directly to senior leadership.

Requirements

Bachelor's degree in Business, Marketing, Public Administration, or related field (MBA preferred).

5–7 years' proven experience in business development or sales, with at least 3 years in the public sector in Qatar.

Strong network and relationships within Qatar's government and semi-government ecosystem.

Excellent knowledge of tendering, procurement, and compliance processes.

Arabic speaker (mandatory) and fluent in English.

Strong negotiation, presentation, and communication skills.

Ability to work under pressure, meet deadlines, and handle high-value deals.

What We Offer

Competitive salary + performance-based incentives.

Opportunity to work with Qatar's #1 digital marketplace.

Fast-track career growth within a rapidly expanding company.

A collaborative and entrepreneurial work environment.

If you are a driven professional with a passion for building government partnerships and driving strategic growth, we want to hear from you

Scale's rapidly growing International Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:

• Creating custom AI applications that will impact millions of citizens
• Generating high-quality training data for national LLMs
• Upskilling and advisory services to spread the impact of AI

We are hiring multiple Machine Learning Engineers who will leverage the latest research to design, train, deploy, and evaluate computer vision and/or language models to power the custom applications we build for our public sector clients.

At Scale, we're not just building AI solutions—we're enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you're ready to shape the future of AI in the public sector and be a founding member of our team, we'd love to hear from you.

You will:

• Partner with public sector counterparts to deeply understand their challenges
• Apply the latest research as you design custom models or chains of models
• Collaborate closely with our data annotation teams to create high-quality training datasets
• Train, optimize, and deploy models into challenging production environments
• Develop and maintain robust evaluation systems
• Participate in customer engagements, including occasional travel (approximately one week per quarter)
• Contribute to the scaling of AI capabilities in the public sector through hands-on knowledge sharing

Ideally, you'd have:

• 5+ years of computer vision and/or language model training, deployment, evaluation, and maintenance experience in a production environment
• Master's or equivalent work experience
• Software engineering experience with demonstrated proficiency in Python, TypeScript/JavaScript, C++ or similar

Nice to haves:

• Experience working at a startup
• Experience dealing with large-scale AI problems
• Strong written and verbal communication skills to operate in a cross-functional team environment
• Proficiency in Arabic (if focused on language models)
• Published research in areas of machine learning at significant conferences (NeurIPS, ICML, EMNLP, CVPR, etc.) and/or journals.

PLEASE NOTE:
Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at Please see the United States Department of Labor's
Know Your Rights poster
for additional information.
We comply with the United States Department of Labor's
Pay Transparency provision
.
PLEASE NOTE:
We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Scale's rapidly growing International Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:

• Creating custom AI applications that will impact millions of citizens
• Generating high-quality training data for national LLMs
• Upskilling and advisory services to spread the impact of AI

We are hiring a Machine Learning Engineer Manager who will manage a team of high-calibre MLEs who design, train, deploy, and evaluate computer vision and/or LLMs to power custom applications we build for our public sector clients. You will guide your team towards using data-driven experiments to provide key insights around model strengths and inefficiencies in an effort to improve products.

At Scale, we're not just building AI solutions—we're enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you're ready to shape the future of AI in the public sector and be a founding member of our team, we'd love to hear from you.

You will:

• Train state of the art models, developed both internally and from the community, in production to solve problems for our enterprise customers.
• Manage a team of ML Engineers
• Work with product and research teams to identify opportunities for ongoing and upcoming services.
• Explore approaches that integrate human feedback and assisted evaluation into existing product lines.
• Create state of the art techniques to integrate tool-calling into production-serving LLMs.
• Work closely with customers - some of the most sophisticated ML organizations in the world - to quickly prototype and build new deep learning models targeted at multi-modal content understanding problems.

Ideally you'd have:

• At least 5 years of model training, deployment and maintenance experience in a production environment
• At least 5+ years of management or tech leadership experience
• Strong skills in NLP, LLMs and deep learning
• Solid background in algorithms, data structures, and object-oriented programming
• Experience working with a cloud technology stack (eg. AWS, GCP, or Azure) and developing machine learning models in a cloud environment
• Experience building products with LLMs including knowing the ins and outs of evaluation, experimentation, and designing solutions to get the most of the models
• Strong written and verbal communication skills to operate in a cross functional team environment

Nice to haves:

• Experience in dealing with large scale AI problems, ideally in the generative-AI field
• Demonstrated expertise in large vision-language models for diverse real-world applications, e.g. classification, detection, question-answering, etc.
• Published research in areas of machine learning at major conferences (NeurIPS, ICML, EMNLP, CVPR, etc.) and/or journals
• Strong high-level programming skills (e.g., Python), frameworks and tools such as DeepSpeed, Pytorch lightning, kubeflow, TensorFlow, etc.
• Fluent in Arabic

PLEASE NOTE:
Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at Please see the United States Department of Labor's
Know Your Rights poster
for additional information.
We comply with the United States Department of Labor's
Pay Transparency provision
.
PLEASE NOTE:
We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Scale is growing rapidly and joining the International Public Sector team is an opportunity to join one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale's work outside of the United States. There are three core types of work involved:

• Building custom LLMs
• Providing high-quality training data for research institutions building LLMs from scratch
• Partnerships, up skilling, and advisor

As an early member of our operations team, you will be accountable for driving millions in new revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will be leading the development of some of our custom LLM solutions or leading data production initiatives for premier research institutions in the Middle East. You will be solving complex operational problems and working cross functionally with our engineering teams, government stakeholders, and product orgs, to ensure high quality. The ideal candidate is scrappy, analytical, detail-oriented, empathetic, outcome-focused, a strong writer, and above all someone who drives and inspires results.

You will:

• Work on cross-functional development of custom LLMs with diverse stakeholders (Engineering + Ops + Go-to-Market)
• Consistently read AI/ML research papers to keep up-to-date on the best approaches for customizing / training LLMs
• Work on fine-tuning (post-training) data production pipelines to improve the custom LLM solutions as needed
• Work on the continuous evaluation of custom LLMs
• Drive the technical and operational partnership with research institutions
• Have native fluency in Arabic and English
• Build and drive some of our most critical operational processes
• Own the day-to-day delivery of customer commitments

Ideally, you'd have:

• 2+ in an operational role and/or a top-tier consulting firm
• An undergraduate degree in computer science, business, engineering, systems, finance, logistics, communications, journalism, or a related field
• Strong attention to detail
• Strong writing and verbal communication skills, with an emphasis on grammar, proofreading and copy editing
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability

Nice to haves:

• Hands-on experience in machine learning, especially in NLP (during a previous role or in school)
• Technical skills including familiarity with APIs, large language models, machine learning, and advanced querying languages
• Ability to use SQL, Python, or other data analysis tools
• Entrepreneurial experience and mindset - you are excited about building things from scratch

PLEASE NOTE:
Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at Please see the United States Department of Labor's
Know Your Rights poster
for additional information.
We comply with the United States Department of Labor's
Pay Transparency provision
.
PLEASE NOTE:
We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Scale is growing rapidly, and joining the International Public Sector team is an opportunity to work on one of the most exciting and quickly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale's work with governments and government-backed entities outside of the United States.

We develop bespoke solutions that leverage our customers' proprietary data and expertise to transform their organizations with AI. We work with them to understand their pain points and workflows and then forward deploy our team to build cutting-edge solutions. The applications we build are powered by the Scale GenAI Platform, a full stack product to build, test and deploy frontier AI agents.

• Developing custom AI applications
• Building custom LLMs
• Providing high-quality training data for research and government institutions building LLMs
• Developing partnerships to foster regional talent growth and AI adoption

We are looking for an entrepreneurial and experienced product leader to play a pivotal role in the ideation and development of transformative AI solutions. The ideal candidate has deep experience with AI/ML application development, can think strategically about how to solve a problem, is an excellent listener, is comfortable getting into the weeds operationally, and has a strong understanding of software engineering principles and practices. You will be responsible for owning large AI projects for one or many customers.

You will lead a cross-functional team of engineers, MLEs, and operators to build a highly impactful solution for our customers that will drive millions in revenue for our business as well.

Responsibilities:

• Lead design workshops with the client to define custom AI solutions
• Scope out new AI application use cases across various government entities
• Lead cross-functional development of AI applications and custom LLMs with diverse stakeholders (Engineering + Ops + Go-to-Market)
• Consistently engage with future end-users to solicit feedback and ensure we are prioritizing effectively
• Stay up to date with latest research in applied AI and training custom LLMs
• Scope out model evaluation sets and performance requirements, consistently review results, and iterate on the solution
• Give regular progress updates to the client and International Public Sector leadership

Minimum Qualifications:

• 4+ years of experience building products with specific experience within the last 1-2 years building AI-powered products
• Strong technical background (STEM degree) and/or experience building technical software products
• Strong understanding of generative AI technologies and their applications in both enterprise and consumer settings
• Experience with vibe coding tools (i.e., Replit, Lovable, Bolt, etc.) and design tools (i.e., Figma/Canva/Miro)
• Exceptional leadership, presentation and communication skills with the ability to influence cross-functional teams

Nice to haves:

• Coding experience (Python)
• Proficiency in Arabic, both written and spoken

PLEASE NOTE:
Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at Please see the United States Department of Labor's
Know Your Rights poster
for additional information.
We comply with the United States Department of Labor's
Pay Transparency provision
.
PLEASE NOTE:
We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.