5 Process Manager jobs in Qatar

Business Process Improvement Specialist - Qatar

• Join the FIFA Infrastructure Boom • Public Works Government Authority • Location: Doha, Qatar

Ref# 219

The country of Qatar continues to experience substantial construction growth with infrastructure budgets rising to over $120B for infrastructure and road projects by 2018. Our client seeks to support Qatar’s National Development Strategy 2011-2016, the FIFA World Cup 2022 event and fulfil Qatar’s National Vision 2030. To support this substantial growth, our client; the public works authority; has created a number of senior management expatriate postings for urgent commencement. With long term prospects providing stability and career development, our employer is looking to recruit an experienced Business Process Improvement Specialist to their team to add value in an advisory capacity. Your responsibilities in the role will include: Understand, document and improve the current working processes across functions (Core and Support functions) in detail. Analyze the working process, evaluate effectiveness, discovering the gaps and the weakness points. Reengineer the identified processes and suggest efficient working procedures that satisfy the organization’s business goals, objectives, quality culture and strategy. Perform continuous studies and research to improve the business process and give recommendations to top management regarding the most suitable methodologies. Lead process owners and stakeholders through the business process improvement process. Perform effective change management to ensure sustainability of changes. Help develop the corporate continuous improvement project plan. Provide change inputs to existing Enterprise Systems based on business processes. Discover opportunities and conduct business process benchmarking with other companies. Manage process improvement projects in the organization using industry-standard project management techniques. Essential attributes include: Degree qualification in Commerce or comparable with Master’s Degree from a recognized institution being highly regarded. A minimum of 10 years’ experience in business process re-engineering and methodologies is required, with experience in Government and GCC being highly desirable. Ability to map processes including identifying critical path and areas to improve within the processes. Ability to undertake sensitivity analysis for the existing processes. Experience and knowledge in Quality Management tools (TQM, EFQM). Experience in Construction industry with focus on Public Works or Utility services. Strong knowledge in business processing tools such as VISIO or QPR is a plus and other BPR software. Strong analytical and problem-solving skills with the ability to exercise mature judgment. Problem solver with out of the box thinking. Exposure to statistical tools for analysing processes is desirable. Lean or Six Sigma training and implementation experience is desirable. Ability to work across multi-functional teams to deliver quality on time and in a collaborative environment. Arabic language fluency is desirable. An expatriate package and relocation assistance will be provided to attract the top candidates to the role. To apply online, please click the appropriate link below.

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**Job Location: Qatar**

**Job Duration: 3 months (Temporary Role)**

The Business Process Modeler gathers and analyses information from a variety of sources (SMEs, documentation, and technical) to create business process models within the process modeling methodology framework, using specified Visio templates. In addition, the Process Modeler may be expected to facilitate workshops, fact-finding interviews, project management activities, and other necessary activities to gather and synthesize information into their process models. Also, the process modeler will be expected to produce written documentation and procedures to support their models. In this role, they are expected to have competency as a technical writer.
**Skills**:

- Facilitation Skills - must be able to work with a variety of stakeholders and gather information
- Process Mapping
- Able to translate discussion into process flows and process documentation.
- Expertise in Business Process Management (BPM) methodologies, techniques, and methods, including process mapping/modeling
- Experience with project management approaches, tools and phases of the project lifecycle.
- Advanced skill level with Microsoft Visio
- Intermediate skill level in Microsoft Project, Word, and suite of Microsoft tools
- Prior experience in process management systems a plus
- Prior experience as business analyst or business/systems architect a plus

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750 experiential retail stores, online, and through mobile apps, each touchpoint leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub but also an incubator space and accelerator for startups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners, and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Our Store Manager is responsible for driving the store business. They work towards achieving the store sales target, build a base of loyal VIP customers by recruiting and retaining them, manage the team, and ensure full adherence to the brand's guidelines and store processes.

Key Responsibilities Drive the Business

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
• Stay ahead of the latest trends, products, and competitors and share feedback with relevant stakeholders in the back office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
• Think hybrid by leveraging all types of points of sales online and offline.

Team Leadership and Development

• Provide a clear vision to the team about the business and store's vision and key directions.
• Identify, recruit, develop, and retain strong talents.
• Create a positive work environment based on trust, respect, and fairness, and be the voice of the employees when needed by sharing any of their feedback, challenges, and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote a growth mindset by leveraging the Group's available learning tools and platforms, and constantly monitor the team's development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience

• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
• Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand's e-commerce business including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.
• Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
• Leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, OMS, WhatsApp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.
• Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand's VM guidelines.
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
• Ensure that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, working closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.

What you'll need to succeed What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.

We recognize the value that you bring and strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly Inspire, Exhilarate, and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.

This job has been sourced from an external job board.

Key Skills

Fashion Retail, Forklift, Developmental Disabilities Experience, Management Experience, Mediation Experience, Serving Experience, Warehouse Experience, Product Management, Alternative Dispute Resolution, Leadership Experience, Supervising Experience, Social Work

Employment Type: Full Time

Vacancy: 1

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For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750 experiential retail stores, online, and through mobile apps, each touchpoint leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub but also an incubator space and accelerator for startups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners, and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing

Our Store Manager is responsible for driving the store business. They work towards achieving the store sales target, build a base of loyal VIP customers by recruiting and retaining them, manage the team, and ensure full adherence to the brand's guidelines and store processes. Key Responsibilities

Drive the Business

Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members. Define, execute, and monitor the store action plan to achieve sales targets and KPIs. Manage the customer database to build strong relationships with customers and create future potential selling opportunities. Stay ahead of the latest trends, products, and competitors and share feedback with relevant stakeholders in the back office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager. Think hybrid by leveraging all types of points of sales online and offline. Team Leadership and Development

Provide a clear vision to the team about the business and store's vision and key directions. Identify, recruit, develop, and retain strong talents. Create a positive work environment based on trust, respect, and fairness, and be the voice of the employees when needed by sharing any of their feedback, challenges, and concerns with the leadership and HR teams. Act as a coach for the team members and promote a growth mindset by leveraging the Group's available learning tools and platforms, and constantly monitor the team's development plans and professional growth. Ensure performance improvement plans are discussed and documented in a transparent manner. Customer Experience

Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital). Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand's e-commerce business including different activities, offerings, activations, etc. Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them. Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store. Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store. Leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, OMS, WhatsApp Business, etc.) and ensure the team is well versed with it or otherwise trained on it. Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand's VM guidelines. Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours. Ensure that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, working closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action. What you'll need to succeed

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day. We recognize the value that you bring and strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts. We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly Inspire, Exhilarate, and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status. This job has been sourced from an external job board. Key Skills

Fashion Retail, Forklift, Developmental Disabilities Experience, Management Experience, Mediation Experience, Serving Experience, Warehouse Experience, Product Management, Alternative Dispute Resolution, Leadership Experience, Supervising Experience, Social Work Employment Type:

Full Time Vacancy:

1

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