28 Professional Services jobs in Qatar
Cloud Professional Services Manager
Posted 13 days ago
Job Viewed
Job Description
Join to apply for the Cloud Professional Services Manager role at Canonical
1 week ago Be among the first 25 applicants
Join to apply for the Cloud Professional Services Manager role at Canonical
This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location: This role will be home based, managing a team in your time zone.
What your day will look like
- Lead and develop a team of engineers, ranging from graduate to senior
- Work remotely in a single major time zone
- Coach, mentor, and offer career development feedback
- Identify and measure team health indicators
- Implement disciplined engineering processes
- Represent your team and product to stakeholders, partners, and customers
- Develop and evangelise great engineering and organisational practices
- Plan and manage progress on agreed goals and projects
- Be an active part of the leadership team, collaborating with other leaders
- Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- Practical knowledge of Linux and networking
- Experience in technical presales
- You are a dynamic person who loves to jump in new projects and interact with people
- Excellent verbal and written communication skills in English
- Passion and a track record of developing and growing people
- Experience in leading, coaching and mentoring engineers
- Organised and able to ensure your team delivers timely, high quality results
- An exceptional academic track record from high school and, preferably, university as well
- Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
- Second language - Spanish or French preferred
- Python knowledge
- Experience collaborating with external partners
- Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Sign in to set job alerts for "Professional Services Manager" roles.We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Cloud Professional Services Manager
Posted today
Job Viewed
Job Description
Join to apply for the Cloud Professional Services Manager role at Canonical
1 week ago Be among the first 25 applicants
Join to apply for the Cloud Professional Services Manager role at Canonical
This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location: This role will be home based, managing a team in your time zone.
What your day will look like
- Lead and develop a team of engineers, ranging from graduate to senior
- Work remotely in a single major time zone
- Coach, mentor, and offer career development feedback
- Identify and measure team health indicators
- Implement disciplined engineering processes
- Represent your team and product to stakeholders, partners, and customers
- Develop and evangelise great engineering and organisational practices
- Plan and manage progress on agreed goals and projects
- Be an active part of the leadership team, collaborating with other leaders
- Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- Practical knowledge of Linux and networking
- Experience in technical presales
- You are a dynamic person who loves to jump in new projects and interact with people
- Excellent verbal and written communication skills in English
- Passion and a track record of developing and growing people
- Experience in leading, coaching and mentoring engineers
- Organised and able to ensure your team delivers timely, high quality results
- An exceptional academic track record from high school and, preferably, university as well
- Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
- Second language - Spanish or French preferred
- Python knowledge
- Experience collaborating with external partners
- Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Sign in to set job alerts for “Professional Services Manager” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCloud Professional Services Manager
Posted 13 days ago
Job Viewed
Job Description
Cloud Professional Services Manager
role at
Canonical 1 week ago Be among the first 25 applicants Join to apply for the
Cloud Professional Services Manager
role at
Canonical This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location:
This role will be home based, managing a team in your time zone.
What your day will look like
Lead and develop a team of engineers, ranging from graduate to senior Work remotely in a single major time zone Coach, mentor, and offer career development feedback Identify and measure team health indicators Implement disciplined engineering processes Represent your team and product to stakeholders, partners, and customers Develop and evangelise great engineering and organisational practices Plan and manage progress on agreed goals and projects Be an active part of the leadership team, collaborating with other leaders
What we are looking for in you
Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc. Practical knowledge of Linux and networking Experience in technical presales You are a dynamic person who loves to jump in new projects and interact with people Excellent verbal and written communication skills in English Passion and a track record of developing and growing people Experience in leading, coaching and mentoring engineers Organised and able to ensure your team delivers timely, high quality results An exceptional academic track record from high school and, preferably, university as well Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
Additional skills that you might also bring
Second language - Spanish or French preferred Python knowledge Experience collaborating with external partners Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Professional Services Manager” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Delivery Manager
Posted 12 days ago
Job Viewed
Job Description
We're Hiring: Customer Service Delivery Manager
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You'll Do
- Overseeing service delivery for both BPO and in-house teams
- Managing client relationships and ensuring SLAs are met
- Driving performance, quality, and efficiency across all customer service channels
- Implementing and optimizing customer service technologies and processes
- Leading, mentoring, and developing high-performing teams
- Analyzing customer interaction data to identify trends and opportunities for improvement
- Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.
What We're Looking For
- 5+ years of experience in customer service management (multi-channel preferred)
- Proven expertise in managing both in-house and outsourced teams
- Strong leadership, problem-solving, and decision-making skills
- Proficiency in customer service technologies, CRM systems & COPC standards
- Experience in budget management, data analysis & performance reporting
- Ability to thrive in a fast-paced, dynamic environment
Location: Doha, Qatar
If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence!
Customer Service Delivery Manager
Posted today
Job Viewed
Job Description
We’re Hiring: Customer Service Delivery Manager
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You’ll Do
- Overseeing service delivery for both BPO and in-house teams
- Managing client relationships and ensuring SLAs are met
- Driving performance, quality, and efficiency across all customer service channels
- Implementing and optimizing customer service technologies and processes
- Leading, mentoring, and developing high-performing teams
- Analyzing customer interaction data to identify trends and opportunities for improvement
- Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
- 5+ years of experience in customer service management (multi-channel preferred)
- Proven expertise in managing both in-house and outsourced teams
- Strong leadership, problem-solving, and decision-making skills
- Proficiency in customer service technologies, CRM systems & COPC standards
- Experience in budget management, data analysis & performance reporting
- Ability to thrive in a fast-paced, dynamic environment
Location: Doha, Qatar
If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!
#J-18808-LjbffrCustomer Service Delivery Manager
Posted 12 days ago
Job Viewed
Job Description
#J-18808-Ljbffr
Customer service delivery manager
Posted today
Job Viewed
Job Description
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You’ll Do
Overseeing service delivery for both BPO and in-house teams
Managing client relationships and ensuring SLAs are met
Driving performance, quality, and efficiency across all customer service channels
Implementing and optimizing customer service technologies and processes
Leading, mentoring, and developing high-performing teams
Analyzing customer interaction data to identify trends and opportunities for improvement
Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
5+ years of experience in customer service management (multi-channel preferred)
Proven expertise in managing both in-house and outsourced teams
Strong leadership, problem-solving, and decision-making skills
Proficiency in customer service technologies, CRM systems & COPC standards
Experience in budget management, data analysis & performance reporting
Ability to thrive in a fast-paced, dynamic environment
Location: Doha, Qatar
If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!#J-18808-Ljbffr
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Service Delivery Technical Support Engineer
Posted today
Job Viewed
Job Description
**Would you like the opportunity to be responsible for business growth?**:
**Would you like to participate in delivery of fluids environmental services?**:
**Join our team!**
Our Drilling & Completion Fluids business provides intelligent, connected technologies to support, monitor and control drilling processes. We provide innovative solutions across multiple geographies. Providing customers with the excellent solutions needed to reliably and efficiently improve their operations.
**Partner with the best**
Our Service Delivery Technical Support Engineers are responsible for post-Sales support of customer issue. This can include operational tests (both returns and field), technical support, field service or other service request.
As a Service Delivery Technical Support Engineer, you will be responsible for:
- Owning the resolution of post-sales technical customer issues.
- Working together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information.
- Handling targeted clients. Contracts are predefined and a framework of conditions is set and followed.
- Handling simple project processes. There are detailed guidelines for production and/or simple human interfaces requiring little technical knowledge.
**Fuel your passion**
To be successful in this role you will:
- Have minimum 5 years of experience as field engineer in drilling and completions fluids
- Demonstrate experience in technical support and resolving issues for customers
- Have formal qualification in an Engineering discipline
- Be able to travel to customer sites as required (around 50% of the time)
- Have interpersonal and leadership skills.
- Have the ability to work solely as well as have problem solving skills.
**Work in a way that works for you**
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Please discuss your preferred working patterns with the recruiter during the process.
**Working with us**
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
**Working for you**
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
**About Us**
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
**Join Us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Relocate to Malta Service Delivery Manager (Consulting / Big 4)
Posted 6 days ago
Job Viewed
Job Description
Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.
Job Type : Full Time
Work Place : Onsite
Location : Malta, Europe (Relocate to Malta)
Relocation : VISA & Relocation Package Included
Requirements
- Minimum of 7 years' service delivery management experience working within an IT Support / Managed Services environment
- Good communication skills and an excellent command of English language
- Strong customer focus with the ability to operate at all contact levels including senior manager / director level
- Demonstrable problem-solving skills
- Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
- Organised and delivery focused, strong planning skills and process driven
- Superior time-management skills along with a strong sense of urgency
- People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
- Able to work independently with minimal direction
- ITIL certified
Responsibilities
- Provide end to end ownership of customer service contracts
- Build relationships with customers to ensure renewals year on year of managed service contracts
- Manage financial aspects of customer service contracts
- Work across ITIL-based services, incident, problem, change, and release management processes to ensure excellent customer experience
- Coordinate efforts and liaise between onshore, nearshore, and offshore teams
- Ensure consistent delivery of contracted services to end customers
- Maintain effective management and process controls, with appropriate escalation procedures
- Act as a point of contact and escalation for contracted end customers
- Track service performance and prepare reports on SLAs & KPIs
- Produce management reports for customers and participate in review meetings
- Analyze trends, conduct root cause analysis, and implement feedback and actions
- Manage service improvement plans, including creation and ownership with end customers
- Collaborate as a team to continually improve our service
- Follow our client's Information Security Policies (ISP and ISMP) at all times
Microsoft Business Solutions Overview
Your long-term future is important to our client. They offer great training, development, mobility opportunities, and community involvement activities to help you build a rewarding career. They value your contribution, encourage authenticity, and aim to create an environment that brings out the best in you.
Join their talented team and make the leap into the future. They provide relocation support for you and your family to facilitate your transition. Our client looks forward to meeting you and supporting your growth.
Relocate to Malta Service Delivery Manager (Consulting / Big 4)
Posted 2 days ago
Job Viewed
Job Description
Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.
Job Type : Full Time
Work Place : Onsite
Location : Malta, Europe (Relocate to Malta)
Relocation : VISA & Relocation Package Included
Requirements
- Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
- Good communication skills and an excellent command of English language
- Strong customer focus with the ability to operate at all contact levels including senior manager / director level
- Demonstrable problem-solving skills
- Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
- Organised and delivery focused, strong planning skills and process driven
- Superior time-management skills along with a strong sense of urgency
- People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
- Able to work independently with minimal direction
- ITIL certified
Responsibilities
- Provide end to end ownership of customer service contracts
- Build relationships with customers to ensure renewals year on year of managed service contracts
- Manage financial aspects of customer service contracts
- Work across ITIL-based services, incident, problem, change, and release management processes to ensure excellent customer experience
- Coordinate efforts and liaise between onshore, nearshore, and offshore teams
- Ensure consistent delivery of contracted services to end customers
- Maintain effective management and process controls, with appropriate escalation procedures
- Act as a point of contact and escalation for contracted end customers
- Track service performance and prepare reports on SLAs & KPIs
- Produce management reports for customers and participate in review meetings
- Analyze trends, conduct root cause analysis, and implement feedback and actions
- Manage service improvement plans, including creation and ownership with end customers
- Collaborate as a team to continually improve our service
- Follow our client’s Information Security Policies (ISP and ISMP) at all times
Microsoft Business Solutions Overview
Your long-term future is important to our client. They offer great training, development, mobility opportunities, and community involvement activities to help you build a rewarding career. They value your contribution, encourage authenticity, and aim to create an environment that brings out the best in you.
Join their talented team and make the leap into the future. They provide relocation support for you and your family to facilitate your transition. Our client looks forward to meeting you and supporting your growth.
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