34 Program Delivery jobs in Qatar

Projects Delivery Manager

Posting Date : 16/08/2025 Ref : E9760 Position : Projects Delivery Manager

Location : Qatar

City : Doha

Sector : Contracting and Construction Years of Experience

15+ Years

Qualification : Degree in Civil Engineering, Construction Management, or a related field Salary : Undisclosed Workdays : 6 Days Description : Responsibilities: Lead, manage, and coordinate all activities related to the completion of active projects, ensuring adherence to agreed timelines, budgets, and quality standards.

Monitor project progress, identify risks and issues, and implement mitigation strategies to ensure successful project delivery.

Act as the central point of communication among departments (construction, procurement, finance, legal, etc.), streamlining interdepartmental coordination and escalating unresolved issues as needed.

Maintain positive and professional relationships with all stakeholders, including clients, consultants, and subcontractors.

Oversee the preparation and execution of project handover documentation, approvals, and close-out processes.

Ensure compliance with Ashghal’s requirements, contractual obligations, safety standards, and quality benchmarks.

Prepare and deliver accurate, transparent progress reports to the Projects Oversight Committee, participating in bi-weekly reviews and supporting key decision-making.

Requirements: Bachelor’s degree in Civil Engineering, Construction Management, or a related field.

Minimum of 15years of progressive experience in project management, preferably within large-scale infrastructure or construction projects.

Prior experience working with Ashghal (Public Works Authority) is required.

Proven track record in leading multidisciplinary project teams and managing multiple concurrent projects.

Strong knowledge of project management methodologies, contractual obligations, safety standards, and quality assurance.

Excellent organizational, communication, and interpersonal skills.

Demonstrated ability to resolve bottlenecks, coordinate with various departments, and deliver projects on time and within budget.

Proficiency in project management software and reporting tools.

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Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance / high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

When you join us, you will have :

• Continuous learning : Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters : From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community : With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits : On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package, which includes medical, dental, mental health, and vision coverage for you, your spouse / partner, and children.

You’ll take ownership for the delivery of a small project or independent workstream within a larger project, developing functionally coordinated plans with specific initiatives and timelines.

In this role you’ll actively manage the client relationship during the project, supervising or working closely with client teams to achieve project goals. You’ll be part of the project team on the ground, monitoring and evaluating performance and efficiency, and coaching less tenured team members.

You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project. You’ll specialize in one or more service line and will become a subject matter expert in your chosen sector or function.

You’ll strengthen the firm’s knowledge base by codifying learnings from projects, and sharing your knowledge with your teams. You’ll chart your own development journey, attending formal training programs, working with the partners you find most inspiring, and focusing on the business areas you are most passionate about.

You will help organizations across the public sector implementation, transformation and build organizational and employee capabilities in the process. As the Kingdom continues to work towards delivering Vision 2030, we are committed to combining our implementation capabilities and global expertise of McKinsey & Company to help make this bold ambition a reality.

• Undergraduate degree in business, economics, engineering or a related field with an outstanding academic record
• 6+ years of consulting / business experience, with a clear record of achievements and proven drive for personal growth; international experience is a plus
• Demonstrated experience in one or more of the following key service offerings is a plus : organizational development (including org. design / set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
• Ability to successfully manage and deliver small – medium sized projects and / or manage small units with budget responsibility
• Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment
• Ability to work collaboratively in a team environment and with people across all levels of an organization
• Proven ability to lead, coach, and develop teams
• Ability to communicate complex ideas effectively in English and Arabic
• Willingness to travel, predominantly within the Kingdom

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About the role:

Hamad International Airport is seeking a highly skilled and creative individual to join our team as Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by:

• Leads the implementation of customer experience strategies in alignment with the airport’s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA’s position as a global CX leader.
• Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints.
• Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making.
• Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets.
• Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs.
• Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction.

Qualifications

About you:

• Bachelors Degree or Equivalent with Minimum 6 years of job – related experience
• Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members
• Experience in luxury tourism or hospitality environment
• Project or Program Management experience required
• PMP, CCXP Certification and recognized qualification in training & development or similar field with emphasis on customer experience is an advantage

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Job title

Customer Experience Delivery Manager

Ref #

25000HW

Location

Qatar - Doha

Job family

Corporate & Commercial

• Closing date: 23-Aug-2025
  
  

About The Role

Hamad International Airport is seeking a highly skilled and creative individual to join our team as Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset, you can help us achieve this ambition by:

• Leading the implementation of customer experience strategies aligned with the airport’s CX vision and strategic priorities to enhance the passenger journey and position HIA as a global CX leader.
• Driving cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a seamless customer experience across all touchpoints.
• Championing a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize improvements and inform strategic decisions.
• Managing the delivery of CX projects across terminals, landside, airside, and service environments to ensure timely execution and achievement of performance targets.
• Coordinating project governance and reporting with stakeholders including operations, engineering, IT, and commercial teams to track progress and mitigate risks.
• Implementing customer-centric enhancements across physical and digital channels through engagement with design, technology, and frontline teams to improve service quality and passenger satisfaction.

Qualifications

About you:

• Bachelor's Degree or equivalent with a minimum of 6 years of related experience.
• Managerial skills: ability to delegate, set clear directions, mentor, and foster teamwork.
• Experience in luxury tourism or hospitality environment.
• Project or Program Management experience.
• PMP, CCXP Certification, or similar qualifications with emphasis on customer experience are advantageous.

About Qatar Airways Group

Our story began with four aircraft. Today, we deliver excellence across 12 different businesses. We’ve grown rapidly, broken records, and set trends. We embrace innovation and challenge norms to achieve what’s never been done before.

Whether creating unique customer experiences or innovating internally, every team member contributes to our story of growth and determination. Join us to bring your ideas and passion to a place where your ambition has no limits, and be part of a global community.

#J-18808-Ljbffr

We’re Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment

Location: Doha, Qatar

If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

#J-18808-Ljbffr

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance / high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have : Continuous learning : Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters : From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community : With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. World-class benefits : On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package, which includes medical, dental, mental health, and vision coverage for you, your spouse / partner, and children. You’ll take ownership for the delivery of a small project or independent workstream within a larger project, developing functionally coordinated plans with specific initiatives and timelines. In this role you’ll actively manage the client relationship during the project, supervising or working closely with client teams to achieve project goals. You’ll be part of the project team on the ground, monitoring and evaluating performance and efficiency, and coaching less tenured team members. You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project. You’ll specialize in one or more service line and will become a subject matter expert in your chosen sector or function. You’ll strengthen the firm’s knowledge base by codifying learnings from projects, and sharing your knowledge with your teams. You’ll chart your own development journey, attending formal training programs, working with the partners you find most inspiring, and focusing on the business areas you are most passionate about. You will help organizations across the public sector implementation, transformation and build organizational and employee capabilities in the process. As the Kingdom continues to work towards delivering Vision 2030, we are committed to combining our implementation capabilities and global expertise of McKinsey & Company to help make this bold ambition a reality. Undergraduate degree in business, economics, engineering or a related field with an outstanding academic record 6+ years of consulting / business experience, with a clear record of achievements and proven drive for personal growth; international experience is a plus Demonstrated experience in one or more of the following key service offerings is a plus : organizational development (including org. design / set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement Ability to successfully manage and deliver small – medium sized projects and / or manage small units with budget responsibility Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment Ability to work collaboratively in a team environment and with people across all levels of an organization Proven ability to lead, coach, and develop teams Ability to communicate complex ideas effectively in English and Arabic Willingness to travel, predominantly within the Kingdom

#J-18808-Ljbffr

Job title

Customer Experience Delivery Manager

Ref #

25000HW

Location

Qatar - Doha

Job family

Corporate & Commercial

Closing date: 23-Aug-2025

About The Role

Hamad International Airport is seeking a highly skilled and creative individual to join our team as

Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset, you can help us achieve this ambition by: Leading the implementation of customer experience strategies aligned with the airport’s CX vision and strategic priorities to enhance the passenger journey and position HIA as a global CX leader. Driving cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a seamless customer experience across all touchpoints. Championing a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize improvements and inform strategic decisions. Managing the delivery of CX projects across terminals, landside, airside, and service environments to ensure timely execution and achievement of performance targets. Coordinating project governance and reporting with stakeholders including operations, engineering, IT, and commercial teams to track progress and mitigate risks. Implementing customer-centric enhancements across physical and digital channels through engagement with design, technology, and frontline teams to improve service quality and passenger satisfaction. Qualifications

About you: Bachelor's Degree or equivalent with a minimum of 6 years of related experience. Managerial skills: ability to delegate, set clear directions, mentor, and foster teamwork. Experience in luxury tourism or hospitality environment. Project or Program Management experience. PMP, CCXP Certification, or similar qualifications with emphasis on customer experience are advantageous. About Qatar Airways Group

Our story began with four aircraft. Today, we deliver excellence across 12 different businesses. We’ve grown rapidly, broken records, and set trends. We embrace innovation and challenge norms to achieve what’s never been done before. Whether creating unique customer experiences or innovating internally, every team member contributes to our story of growth and determination. Join us to bring your ideas and passion to a place where your ambition has no limits, and be part of a global community.

About the role: Hamad International Airport is seeking a highly skilled and creative individual to join our team as

Customer Experience Delivery Manager . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by: Leads the implementation of customer experience strategies in alignment with the airport’s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA’s position as a global CX leader. Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints. Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making. Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets. Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs. Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction. Qualifications About you: Bachelors Degree or Equivalent with Minimum 6 years of job – related experience Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members Experience in luxury tourism or hospitality environment Project or Program Management experience required PMP, CCXP Certification and recognized qualification in training & development or similar field with emphasis on customer experience is an advantage

#J-18808-Ljbffr

We’re Hiring: Customer Service Delivery Manager Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia. Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you! What You’ll Do Overseeing service delivery for both BPO and in-house teams Managing client relationships and ensuring SLAs are met Driving performance, quality, and efficiency across all customer service channels Implementing and optimizing customer service technologies and processes Leading, mentoring, and developing high-performing teams Analyzing customer interaction data to identify trends and opportunities for improvement Managing vendor relationships and ensuring seamless service delivery Why Keeta? Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster. Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth. Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world. What We’re Looking For 5+ years of experience in customer service management (multi-channel preferred) Proven expertise in managing both in-house and outsourced teams Strong leadership, problem-solving, and decision-making skills Proficiency in customer service technologies, CRM systems & COPC standards Experience in budget management, data analysis & performance reporting Ability to thrive in a fast-paced, dynamic environment Location: Doha, Qatar If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

#J-18808-Ljbffr