60 Qnb jobs in Qatar

QNB3327 - Senior Officer QNB First Customer Service (Qatarization)

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to migrate to e-channels and benefit them. This will create memorable first touch point for the customer as the ‘face of the bank’ strongly reflecting QNB brand values. The incumbent must be fully knowledgeable, first to be aware of any updates on services, products and procedures and to offer best solution practices to incoming customers.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
• Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
• Implements KPI’s and best practices for Senior Officer QNB First Customer Services.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Ensure customer satisfaction at all times and resolve customer complaints timely and effectively.
• Provide timely and accurate information to the external and internal auditors and Compliance function as and when required.
• Assist customers in all their queries on Bank’s product and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Act as the first point of contact for customers, especially for telephone or e-mail queries, and provide information about various products and services offered by the Group.
• Manage flow of customers visiting the branch by channeling all traffic entering the branch as “gate keeper”: proactively migrate and direct customers to self-service channels, educate customers on the use of internet banking, ATM, cheque printing machines.
• Answer customers' questions, inquiries, and resolve customers' issues to minimize the number of customers coming with simple requests to CSO.
• Guide customers to CSOs to drive sales.
• Perform certain customer-related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Receive loan applications from customers and prepare the corresponding loan agreements.
• Cross sell and up sell of the Group products & services and assist teller or branch operations staff responsibilities at peak times, or whenever necessary.
• Maintain an excellent relationship with other divisions' employees to enable better resolution of customers' issues.
• Carry out assigned clerical tasks when necessary.

Education/Experience Requirements

• College Diploma OR
• Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• No years of experience required.

Note: You will be required to attach the following:

• Resume/CV
• Qatari ID
• Passport Copy
• Educational Certificates - Degree
• Birth Certificate

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QNB3327 - Senior Officer QNB First Customer Service (Qatarization)

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to migrate to e-channels and benefit them. This will create memorable first touch point for the customer as the ‘face of the bank’ strongly reflecting QNB brand values. The incumbent must be fully knowledgeable, first to be aware of any updates on services, products and procedures and to offer best solution practices to incoming customers. Essential Duties & Responsibilities By Dimensions Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Senior Officer QNB First Customer Services. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure customer satisfaction at all times and resolve customer complaints timely and effectively. Provide timely and accurate information to the external and internal auditors and Compliance function as and when required. Assist customers in all their queries on Bank’s product and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for telephone or e-mail queries, and provide information about various products and services offered by the Group. Manage flow of customers visiting the branch by channeling all traffic entering the branch as “gate keeper”: proactively migrate and direct customers to self-service channels, educate customers on the use of internet banking, ATM, cheque printing machines. Answer customers' questions, inquiries, and resolve customers' issues to minimize the number of customers coming with simple requests to CSO. Guide customers to CSOs to drive sales. Perform certain customer-related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Receive loan applications from customers and prepare the corresponding loan agreements. Cross sell and up sell of the Group products & services and assist teller or branch operations staff responsibilities at peak times, or whenever necessary. Maintain an excellent relationship with other divisions' employees to enable better resolution of customers' issues. Carry out assigned clerical tasks when necessary. Education/Experience Requirements College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). No years of experience required. Note:

You will be required to attach the following: Resume/CV Qatari ID Passport Copy Educational Certificates - Degree Birth Certificate

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QNB3326 - Senior Officer QNB First Customer Service (Qatarization)

About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group operates in over 31 countries across three continents, providing a wide range of financial products and services. It employs over 28,000 staff serving up to 20 million customers through 1,000 branches and an ATM network of 4,300 machines. QNB has high credit ratings from agencies like S&P, Moody's, and Fitch, and has received numerous awards. It is also recognized as the most valuable bank brand in the Middle East and Africa and actively supports community initiatives. Job Purpose Summary The Senior Officer is responsible for delivering efficient, friendly, and high-quality customer service. This includes answering queries, providing information, guiding customers through banking procedures, marketing products, and encouraging use of e-channels. The role reflects the bank's brand values and requires up-to-date knowledge of services, products, and procedures to offer optimal solutions. Essential Duties & Responsibilities Shareholder & Financial: Market the bank's products to increase sales and meet targets. Monitor and implement KPIs for branch service performance. Promote cost efficiency and productivity. Operate within delegated powers. Customer (Internal & External): Ensure customer satisfaction and resolve complaints promptly. Provide accurate information for audits and compliance. Assist customers with queries and requests. Maintain SLAs and build strong relationships with internal departments. Internal (Processes, Products, Regulatory): Act as the first point of contact for customer inquiries via phone or email. Manage branch traffic, promote self-service channels, and educate customers on digital banking. Resolve customer issues and direct them to appropriate staff. Perform tasks like account opening, data maintenance, and issuing certificates. Assist with loan applications and cross-sell products. Support branch operations during peak times and maintain good interdepartmental relationships. Education/Experience Requirements College Diploma or Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or IT. No specific experience required. Applicants need to attach their CV, Qatari ID, passport copy, educational certificates, and birth certificate.

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Bank Teller Jobs in QNB Qatar with Visa Sponsorship Bank teller jobs in QNB Qatar. Qatar National Bank (QNB), the largest financial institution in Qatar and one of the leading banks in the Middle East and Africa, is currently hiring Bank Tellers for various branches across the country. This is a golden opportunity for foreign job seekers looking to build a career in banking while working in one of the most stable and economically prosperous nations in the region. The role includes visa sponsorship, making it an ideal option for qualified international candidates. Bank teller jobs in QNB Qatar caption id="attachment_6741" align="alignnone" width="300" Bank teller jobs in QNB Qatar /caption Job Details - Bank Teller at QNB Qatar Position: Bank TellerCompany: Qatar National Bank (QNB)Location: Doha and other QNB branch locations in QatarEmployment Type: Full-timeVisa Sponsorship: Available for eligible foreign applicantsContract Duration: RenewableWorking Hours: 8 hours/day, 5 days/week Key Responsibilities

• Handle routine financial transactions such as deposits, withdrawals, and transfers
• Assist customers with inquiries related to accounts, services, and banking products
• Count cash and balance drawers at the beginning and end of shifts
• Process foreign currency transactions for international customers
• Maintain accurate records and ensure compliance with QNB's financial policies
• Report any suspicious activity to the branch supervisor
• Deliver exceptional customer service and promote bank products and services

Requirements Education: High school diploma or bachelor's degree in finance, business administration, or related fieldExperience: 1-2 years in a similar banking or customer service role preferredSkills:

• Strong communication and interpersonal skills
• Basic knowledge of banking systems
• Attention to detail and numerical accuracy
• Fluent in English; knowledge of Arabic is an advantage

Others: Valid passport, clean criminal record, and ability to obtain a work visa Salary and Benefits Monthly Salary: QAR 6,000 - QAR 8,000 (approx. USD 1,650 - USD 2,200), depending on experienceAdditional Benefits:

• Visa sponsorship
• Annual flight ticket to home country
• Paid annual leave (30 days)
• Health insurance
• End-of-service benefits
• Housing or housing allowance
• Career advancement opportunities

How to Apply Visit the QNB Careers Website: Go to and click on the "Careers" section.Search for Bank Teller Vacancies: Use keywords like "Teller" or "Customer Service."Create an Account: Sign up and upload your updated CV and cover letter.Submit Application: Apply to the position and monitor your email for interview updates.Alternative Method: You may also apply via reputable job portals like LinkedIn, Bayt, or GulfTalent. Conclusion QNB's teller positions offer a secure, well-paid career path in Qatar's robust banking sector. With visa sponsorship provided, foreign professionals have a clear path to legal employment and long-term residency. If you have experience in customer service or finance and wish to grow in a dynamic and multicultural banking environment, this opportunity is for you. FAQs 1. Does QNB provide visa sponsorship for bank teller jobs? Yes, QNB offers visa sponsorship to qualified international candidates.2. Is Arabic language required? Not mandatory, but it's a plus. English proficiency is essential.3. Do I need banking experience? Experience is preferred but not always required. Fresh graduates may also be considered.4. What is the typical salary for a bank teller in QNB? The average salary ranges between QAR 6,000 and QAR 8,000 per month.5. How long does the hiring process take? It typically takes 2-4 weeks from application to job offer.Also Apply: Airport Jobs in Qatar

Bank Teller Jobs in QNB Qatar with Visa Sponsorship Bank teller jobs in QNB Qatar. Qatar National Bank (QNB), the largest financial institution in Qatar and one of the leading banks in the Middle East and Africa, is currently hiring Bank Tellers for various branches across the country. This is a golden opportunity for foreign job seekers looking to build a career in banking while working in one of the most stable and economically prosperous nations in the region. The role includes visa sponsorship, making it an ideal option for qualified international candidates.Bank teller jobs in QNB Qatar (caption id="attachment_6741" align="alignnone" width="300") Bank teller jobs in QNB Qatar(/caption)Job Details – Bank Teller at QNB Qatar Position: Bank TellerCompany: Qatar National Bank (QNB)Location: Doha and other QNB branch locations in QatarEmployment Type: Full-timeVisa Sponsorship: Available for eligible foreign applicantsContract Duration: RenewableWorking Hours: 8 hours/day, 5 days/weekKey Responsibilities

• Handle routine financial transactions such as deposits, withdrawals, and transfers
• Assist customers with inquiries related to accounts, services, and banking products
• Count cash and balance drawers at the beginning and end of shifts
• Process foreign currency transactions for international customers
• Maintain accurate records and ensure compliance with QNB’s financial policies
• Report any suspicious activity to the branch supervisor
• Deliver exceptional customer service and promote bank products and services

Requirements Education: High school diploma or bachelor's degree in finance, business administration, or related fieldExperience: 1–2 years in a similar banking or customer service role preferredSkills:

• Strong communication and interpersonal skills
• Basic knowledge of banking systems
• Attention to detail and numerical accuracy
• Fluent in English; knowledge of Arabic is an advantage

Others: Valid passport, clean criminal record, and ability to obtain a work visaSalary and Benefits Monthly Salary: QAR 6,000 – QAR 8,000 (approx. USD 1,650 – USD 2,200), depending on experienceAdditional Benefits:

• Visa sponsorship
• Annual flight ticket to home country
• Paid annual leave (30 days)
• Health insurance
• End-of-service benefits
• Housing or housing allowance
• Career advancement opportunities

How to Apply Visit the QNB Careers Website: Go to and click on the “Careers” section.Search for Bank Teller Vacancies: Use keywords like “Teller” or “Customer Service.”Create an Account: Sign up and upload your updated CV and cover letter.Submit Application: Apply to the position and monitor your email for interview updates.Alternative Method: You may also apply via reputable job portals like LinkedIn, Bayt, or GulfTalent.Conclusion QNB’s teller positions offer a secure, well-paid career path in Qatar’s robust banking sector. With visa sponsorship provided, foreign professionals have a clear path to legal employment and long-term residency. If you have experience in customer service or finance and wish to grow in a dynamic and multicultural banking environment, this opportunity is for you.FAQs 1. Does QNB provide visa sponsorship for bank teller jobs? Yes, QNB offers visa sponsorship to qualified international candidates.2. Is Arabic language required? Not mandatory, but it’s a plus. English proficiency is essential.3. Do I need banking experience? Experience is preferred but not always required. Fresh graduates may also be considered.4. What is the typical salary for a bank teller in QNB? The average salary ranges between QAR 6,000 and QAR 8,000 per month.5. How long does the hiring process take? It typically takes 2–4 weeks from application to job offer.Also Apply: Airport Jobs in Qatar #J-18808-Ljbffr

Bank Teller Jobs in QNB Qatar with Visa Sponsorship Bank teller jobs in QNB Qatar. Qatar National Bank (QNB), the largest financial institution in Qatar and one of the leading banks in the Middle East and Africa, is currently hiring Bank Tellers for various branches across the country. This is a golden opportunity for foreign job seekers looking to build a career in banking while working in one of the most stable and economically prosperous nations in the region. The role includes visa sponsorship, making it an ideal option for qualified international candidates. Bank teller jobs in QNB Qatar (caption id="attachment_6741" align="alignnone" width="300") Bank teller jobs in QNB Qatar(/caption) Job Details – Bank Teller at QNB Qatar

Position:

Bank Teller Company:

Qatar National Bank (QNB) Location:

Doha and other QNB branch locations in Qatar Employment Type:

Full-time Visa Sponsorship:

Available for eligible foreign applicants Contract Duration:

Renewable Working Hours:

8 hours/day, 5 days/week Key Responsibilities

Handle routine financial transactions such as deposits, withdrawals, and transfers Assist customers with inquiries related to accounts, services, and banking products Count cash and balance drawers at the beginning and end of shifts Process foreign currency transactions for international customers Maintain accurate records and ensure compliance with QNB’s financial policies Report any suspicious activity to the branch supervisor Deliver exceptional customer service and promote bank products and services Requirements

Education:

High school diploma or bachelor's degree in finance, business administration, or related field Experience:

1–2 years in a similar banking or customer service role preferred Skills:

Strong communication and interpersonal skills Basic knowledge of banking systems Attention to detail and numerical accuracy Fluent in English; knowledge of Arabic is an advantage Others:

Valid passport, clean criminal record, and ability to obtain a work visa Salary and Benefits

Monthly Salary:

QAR 6,000 – QAR 8,000 (approx. USD 1,650 – USD 2,200), depending on experience Additional Benefits:

Visa sponsorship Annual flight ticket to home country Paid annual leave (30 days) Health insurance End-of-service benefits Housing or housing allowance Career advancement opportunities How to Apply

Visit the QNB Careers Website:

Go to

click on the “Careers” section. Search for Bank Teller Vacancies:

Use keywords like “Teller” or “Customer Service.” Create an Account:

Sign up and upload your updated CV and cover letter. Submit Application:

Apply to the position and monitor your email for interview updates. Alternative Method:

You may also apply via reputable job portals like LinkedIn, Bayt, or GulfTalent. Conclusion QNB’s teller positions offer a secure, well-paid career path in Qatar’s robust banking sector. With visa sponsorship provided, foreign professionals have a clear path to legal employment and long-term residency. If you have experience in customer service or finance and wish to grow in a dynamic and multicultural banking environment, this opportunity is for you. FAQs

1. Does QNB provide visa sponsorship for bank teller jobs? Yes, QNB offers visa sponsorship to qualified international candidates. 2. Is Arabic language required? Not mandatory, but it’s a plus. English proficiency is essential. 3. Do I need banking experience? Experience is preferred but not always required. Fresh graduates may also be considered. 4. What is the typical salary for a bank teller in QNB? The average salary ranges between QAR 6,000 and QAR 8,000 per month. 5. How long does the hiring process take? It typically takes 2–4 weeks from application to job offer. Also Apply:

Airport Jobs in Qatar #J-18808-Ljbffr

Overview

Job title: Customer Service Supervisor

Location: Qatar - Doha

Closing date: 01-Oct-2025

Description - External: An exciting opportunity to join the Qatar Aircraft Catering Company. In this role you will be responsible for ensuring that flights are dispatched, loaded and hi-loaders depart as per the agreed dispatch schedule and galley-loading plan. Responsible to ensure that all functions carried out within HACCP (Hazard Analysis Critical Control Point) standards and ramp safety procedures by utilizing Service Delivery resources in proper way to cover all operational activities as per the agreed timeline with customers.

Key Accountabilities For The Role

• Staff supervision, operational functions, uplift management, on-time performance, customer liaison, outstation communication to ensure that the business provided our customers with high standard service.
• Supervision and Handling of any complex, long haul, VIP, charter flights, as and when required by the operations in order to ensure that we handed over the catering order on time.
• Monitoring and adherence to Ramp Safety and Marshalling procedures of High Loaders while performing airside duties in order to ensure that the Service Delivery staffs is implementing the ramp safety requirements.
• Ensures no deviation in quality of service or customer standards by following the food safety procedures and the agreed standards between QACC and its customers.
• Coordinate implementation of actions plans in the event of operational emergencies/ Manpower requirement/Aircraft Changes/Hi Loader Technical issues.
• Prepare concise reports with facts and figures in case of flight delays/accident/incident or any operational Emergencies. Prepares management reports (e.g. attendance, HACCP, KPI’s and labor) as required.
• To complete any investigation of Customer/ Staff Complaints /Voyage Reports and other department’s complaint and suggest a preventive/corrective action to avoid recurrence.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

Qualifications - External

You should have at least a High School Qualification / Vocational Qualification /Diploma and 6 years of job related experience or Bachelor’s Degree and 4 years of job-related experience. It is highly beneficial if you have worked in a large catering environment or a five star hotel and have knowledge and adherence of HACCP Policy and Standard Quality Procedures.

It Is Preferred If You Have

• Computer Literate, with the knowledge of MS Office/Word/Excel.
• Good Communication in English (spoken and written).
• Ability to speak in Arabic will be an added advantage
• Effective Communication skill with internal and external Customers.
• Ability to work under pressure.
• Flexible in working hours.
• Knowledge of Food Safety and Airside Safety.
• Knowledge of Menu Specifications, Matrix and menu cycles.
• Airside driving experience.
• Time Management Skills.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How To Apply

If you’re ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form.

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Key Accountabilities

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Education

Bachelor degree or equivalent

#J-18808-Ljbffr

Key Accountabilities

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Education

Bachelor degree or equivalent

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