85 Qnb jobs in Qatar

QNB3497 - Senior Associate QNB First Customer Service (Qatarization)

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial: Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
• Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
• Implements KPI’s and best practices for Senior Associate, QNB First Customer Service
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB. Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
• Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
• Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
• Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
• Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
• Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory): Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service and solutions to solve problems that might arise from complaints and difficulties in customer communication. Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
• Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
• Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
• Maintain QNB First customer service area files, database, records, registers and logs under control.
• Provides authorization requests and downloads as necessary to ensure smooth running of the daily work and to be updated on a regular basis.
• Ensures compliance to internal service quality standards and compliance to audit requirements
• Refer to QNB First Service Manager for any unresolved queries on transactions handled.

Education/Experience Requirements

• College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• 2 years of experience required

Note: you will be required to attach the following:

• Resume/CV
• Qatari ID
• Passport Copy
• Educational Certificates - Degree
• Birth Certificate

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

Key Responsibilities

• Manage all customer communication through WhatsApp.
• Collect required details (dimensions, finishes, photos, deadlines) and prepare accurate work orders.
• Answer customer questions on delivery timelines, payment terms, and product options.
• Escalate special requests or complaints to management when needed.
• Maintain accurate records in our order tracking/CRM system.
• Support sales by emphasizing craftsmanship and suggesting add-ons.

Requirements

• Strong Arabic & English communication.
• Experience with CRM or order management tools (Trello, Odoo, Shopify, etc.).
• Highly organized, detail-oriented, and disciplined in follow-up.
• Confident in handling demanding customers while protecting timelines.
• +3 years experience in customer service in Qatar.
• Interest in furniture, design, or interiors is an advantage.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 3 years (Preferred)

Language:

• Arabic (Required)
• English (Required)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

• Handle routine financial transactions such as deposits, withdrawals, and transfers
• Assist customers with inquiries related to accounts, services, and banking products
• Count cash and balance drawers at the beginning and end of shifts
• Process foreign currency transactions for international customers
• Maintain accurate records and ensure compliance with QNB's financial policies
• Report any suspicious activity to the branch supervisor
• Deliver exceptional customer service and promote bank products and services

• Strong communication and interpersonal skills
• Basic knowledge of banking systems
• Attention to detail and numerical accuracy
• Fluent in English; knowledge of Arabic is an advantage

• Visa sponsorship
• Annual flight ticket to home country
• Paid annual leave (30 days)
• Health insurance
• End-of-service benefits
• Housing or housing allowance
• Career advancement opportunities

• Handle routine financial transactions such as deposits, withdrawals, and transfers
• Assist customers with inquiries related to accounts, services, and banking products
• Count cash and balance drawers at the beginning and end of shifts
• Process foreign currency transactions for international customers
• Maintain accurate records and ensure compliance with QNB’s financial policies
• Report any suspicious activity to the branch supervisor
• Deliver exceptional customer service and promote bank products and services

• Strong communication and interpersonal skills
• Basic knowledge of banking systems
• Attention to detail and numerical accuracy
• Fluent in English; knowledge of Arabic is an advantage

• Visa sponsorship
• Annual flight ticket to home country
• Paid annual leave (30 days)
• Health insurance
• End-of-service benefits
• Housing or housing allowance
• Career advancement opportunities

• Retail Banking
• Corporate and Investment Banking
• Risk & Compliance
• Information Technology & Cybersecurity
• Finance & Accounting
• Marketing & Communications
• Human Resources
• Legal Affairs

• A bachelor's degree in banking, finance, accounting, IT, or related fields
• 2-3+ years of relevant experience in financial services or banking
• Fluency in English; Arabic is a plus
• Strong analytical, communication, and customer service skills
• Experience with international banking regulations and digital banking platforms is preferred
• Ability to work in a fast-paced, multicultural environment
• Valid passport and eligibility to work abroad

• Monthly Salary: QAR 12,000 - QAR 35,000 (depending on position and experience)
• Visa Sponsorship: Full work visa support for international hires
• Housing Allowance or Company-Provided Accommodation
• Annual Air Tickets for Employee and Family
• Medical Insurance for Employee and Dependents
• Education Allowance for Children (for family-status roles)
• End-of-Service Gratuity as per Qatar Labor Law
• Professional Training and Career Development Programs

1. Visit the QNB Careers Portal:
2. Create an Online Profile: Register your details and upload your CV.
3. Search and Apply: Use the job search filters to find suitable roles, then submit your application online.
4. Assessment and Interview: Shortlisted candidates may be contacted for virtual interviews and assessments.
5. Visa Process: Once selected, QNB will initiate your visa sponsorship and relocation support.