67 Qnb jobs in Qatar
QNB3327 - Senior Officer QNB First Customer Service (Qatarization)
Doha, Doha
QNB Group
Posted 1 day ago
Job Viewed
Job Description
QNB3327 - Senior Officer QNB First Customer Service (Qatarization)
About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to migrate to e-channels and benefit them. This will create memorable first touch point for the customer as the ‘face of the bank’ strongly reflecting QNB brand values. The incumbent must be fully knowledgeable, first to be aware of any updates on services, products and procedures and to offer best solution practices to incoming customers. Essential Duties & Responsibilities By Dimensions Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Senior Officer QNB First Customer Services. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure customer satisfaction at all times and resolve customer complaints timely and effectively. Provide timely and accurate information to the external and internal auditors and Compliance function as and when required. Assist customers in all their queries on Bank’s product and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for telephone or e-mail queries, and provide information about various products and services offered by the Group. Manage flow of customers visiting the branch by channeling all traffic entering the branch as “gate keeper”: proactively migrate and direct customers to self-service channels, educate customers on the use of internet banking, ATM, cheque printing machines. Answer customers' questions, inquiries, and resolve customers' issues to minimize the number of customers coming with simple requests to CSO. Guide customers to CSOs to drive sales. Perform certain customer-related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Receive loan applications from customers and prepare the corresponding loan agreements. Cross sell and up sell of the Group products & services and assist teller or branch operations staff responsibilities at peak times, or whenever necessary. Maintain an excellent relationship with other divisions' employees to enable better resolution of customers' issues. Carry out assigned clerical tasks when necessary. Education/Experience Requirements College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). No years of experience required. Note:
You will be required to attach the following: Resume/CV Qatari ID Passport Copy Educational Certificates - Degree Birth Certificate
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About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to migrate to e-channels and benefit them. This will create memorable first touch point for the customer as the ‘face of the bank’ strongly reflecting QNB brand values. The incumbent must be fully knowledgeable, first to be aware of any updates on services, products and procedures and to offer best solution practices to incoming customers. Essential Duties & Responsibilities By Dimensions Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Senior Officer QNB First Customer Services. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure customer satisfaction at all times and resolve customer complaints timely and effectively. Provide timely and accurate information to the external and internal auditors and Compliance function as and when required. Assist customers in all their queries on Bank’s product and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for telephone or e-mail queries, and provide information about various products and services offered by the Group. Manage flow of customers visiting the branch by channeling all traffic entering the branch as “gate keeper”: proactively migrate and direct customers to self-service channels, educate customers on the use of internet banking, ATM, cheque printing machines. Answer customers' questions, inquiries, and resolve customers' issues to minimize the number of customers coming with simple requests to CSO. Guide customers to CSOs to drive sales. Perform certain customer-related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Receive loan applications from customers and prepare the corresponding loan agreements. Cross sell and up sell of the Group products & services and assist teller or branch operations staff responsibilities at peak times, or whenever necessary. Maintain an excellent relationship with other divisions' employees to enable better resolution of customers' issues. Carry out assigned clerical tasks when necessary. Education/Experience Requirements College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). No years of experience required. Note:
You will be required to attach the following: Resume/CV Qatari ID Passport Copy Educational Certificates - Degree Birth Certificate
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0
QNB3326 - Senior Officer QNB First Customer Service (Qatarization)
Doha, Doha
QNB Group
Posted 2 days ago
Job Viewed
Job Description
QNB3326 - Senior Officer QNB First Customer Service (Qatarization)
About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group operates in over 31 countries across three continents, providing a wide range of financial products and services. It employs over 28,000 staff serving up to 20 million customers through 1,000 branches and an ATM network of 4,300 machines. QNB has high credit ratings from agencies like S&P, Moody's, and Fitch, and has received numerous awards. It is also recognized as the most valuable bank brand in the Middle East and Africa and actively supports community initiatives. Job Purpose Summary The Senior Officer is responsible for delivering efficient, friendly, and high-quality customer service. This includes answering queries, providing information, guiding customers through banking procedures, marketing products, and encouraging use of e-channels. The role reflects the bank's brand values and requires up-to-date knowledge of services, products, and procedures to offer optimal solutions. Essential Duties & Responsibilities Shareholder & Financial: Market the bank's products to increase sales and meet targets. Monitor and implement KPIs for branch service performance. Promote cost efficiency and productivity. Operate within delegated powers. Customer (Internal & External): Ensure customer satisfaction and resolve complaints promptly. Provide accurate information for audits and compliance. Assist customers with queries and requests. Maintain SLAs and build strong relationships with internal departments. Internal (Processes, Products, Regulatory): Act as the first point of contact for customer inquiries via phone or email. Manage branch traffic, promote self-service channels, and educate customers on digital banking. Resolve customer issues and direct them to appropriate staff. Perform tasks like account opening, data maintenance, and issuing certificates. Assist with loan applications and cross-sell products. Support branch operations during peak times and maintain good interdepartmental relationships. Education/Experience Requirements College Diploma or Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or IT. No specific experience required. Applicants need to attach their CV, Qatari ID, passport copy, educational certificates, and birth certificate.
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About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group operates in over 31 countries across three continents, providing a wide range of financial products and services. It employs over 28,000 staff serving up to 20 million customers through 1,000 branches and an ATM network of 4,300 machines. QNB has high credit ratings from agencies like S&P, Moody's, and Fitch, and has received numerous awards. It is also recognized as the most valuable bank brand in the Middle East and Africa and actively supports community initiatives. Job Purpose Summary The Senior Officer is responsible for delivering efficient, friendly, and high-quality customer service. This includes answering queries, providing information, guiding customers through banking procedures, marketing products, and encouraging use of e-channels. The role reflects the bank's brand values and requires up-to-date knowledge of services, products, and procedures to offer optimal solutions. Essential Duties & Responsibilities Shareholder & Financial: Market the bank's products to increase sales and meet targets. Monitor and implement KPIs for branch service performance. Promote cost efficiency and productivity. Operate within delegated powers. Customer (Internal & External): Ensure customer satisfaction and resolve complaints promptly. Provide accurate information for audits and compliance. Assist customers with queries and requests. Maintain SLAs and build strong relationships with internal departments. Internal (Processes, Products, Regulatory): Act as the first point of contact for customer inquiries via phone or email. Manage branch traffic, promote self-service channels, and educate customers on digital banking. Resolve customer issues and direct them to appropriate staff. Perform tasks like account opening, data maintenance, and issuing certificates. Assist with loan applications and cross-sell products. Support branch operations during peak times and maintain good interdepartmental relationships. Education/Experience Requirements College Diploma or Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or IT. No specific experience required. Applicants need to attach their CV, Qatari ID, passport copy, educational certificates, and birth certificate.
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1
Customer Service Executive
Doha, Doha
Premium Solutions
Posted 3 days ago
Job Viewed
Job Description
Premium Solutions Consultancy is Hiring! Position: Customer Service Executive Key Responsibilities: • Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance. • Resolve customer complaints, offer effective solutions, and escalate issues when necessary. • Maintain a high level of customer satisfaction through positive and productive interactions. • Process customer orders, returns, and exchanges following company policies. • Manage customer accounts, resolve discrepancies, and provide updates. • Assist customers with product inquiries and services, ensuring clarity and satisfaction. • Stay updated on company products, services, and policies to provide comprehensive support. • Collaborate with other departments to enhance the overall customer experience. Qualifications: • Fluency in Arabic (written and spoken) is mandatory. • Proficiency in English is required. • Previous experience in customer service or a similar role is preferred. • Strong communication, problem-solving, and interpersonal skills. • Local hiring only – Candidates must be currently residing in Qatar. • QID holders with NOC ready are eligible to apply. • Must be ready to join immediately. Send your CV to
with " Customer Service Executive
– Qatar" in the subject line.
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with " Customer Service Executive
– Qatar" in the subject line.
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2
Customer Service Cashier
Doha, Doha
PS Tech
Posted 4 days ago
Job Viewed
Job Description
Job Description: The Customers Assistants shall be qualified, experienced, reliable and medically fit, on a permanent basis for the entire period of contract. Qualifications & Experience: At least completion of high school (12) year of education. Due to the nature of services and far away locations of Tankers Filling stations, it is recommended that only male manpower will be accepted. Skills: Capable of English speaking, reading, and writing. Keyboarding skills with good speed. Good attitudes and strong customer relations skills. Ability to cooperate with colleagues and supervisors in a respectable manner.
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3
Customer Service Representative
Doha, Doha
Management Solutions International MSI
Posted 4 days ago
Job Viewed
Job Description
Management Solutions International (MSI) is hiring! We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) . Requirements : Diploma or higher qualification 3+ years experience in customer service within logistics / warehouse / distribution Arabic language proficiency is mandatory Familiarity with Warehouse Management Systems (WMS) preferred Willing to work in rotational / shift-based schedules Only shortlisted applicants will be contacted.
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4
Customer Service Representative
Doha, Doha
PPL Dynamics
Posted 5 days ago
Job Viewed
Job Description
About the job Customer Service Representative
Job Description - Book and track progress of shipment - Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: - Strong knowledge of the GCC logistics market - Strong knowledge of local and regional customs procedure and legislation - Understand and be able to exploit customer opportunities within and outside of Qatar
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Job Description - Book and track progress of shipment - Monitor and update the pipeline of deliveries Qualifications Diploma in a relevant field 2-3 years of experience in customer service role Previous experience in the logistics industry is a preferred Middle East/GCC Experience Working knowledge of Office and web applications Experience in using modern WMS systems including barcoding, Master data, RF, etc. Market/Industry/Functional Knowledge: - Strong knowledge of the GCC logistics market - Strong knowledge of local and regional customs procedure and legislation - Understand and be able to exploit customer opportunities within and outside of Qatar
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5
Customer Service Representative
Doha, Doha
Elite Projects Qatar
Posted 5 days ago
Job Viewed
Job Description
We are seeking a
Customer Service Executive
with a solid background in
Facility Management, Sales Engineering, or Maintenance & Cleaning Services
to join our team in Doha. The ideal candidate will have
2–3 years of experience in Qatar , excellent communication skills in English, and a customer-first mindset. Arabic language skills are a plus. This role requires proactive communication with clients, coordination with operations and maintenance teams, and timely handling of service requests, ensuring customer satisfaction and smooth delivery of facility services. Key Responsibilities: Handle client inquiries, complaints, and service requests through phone, email, or in-person. Coordinate with operations, maintenance, and cleaning teams to ensure timely service delivery. Manage client accounts, service agreements, and document service logs accurately. Monitor service quality and follow up with clients post-service to ensure satisfaction. Generate reports, follow up on pending tasks, and escalate issues when necessary. Support the Sales Engineering team with customer communication and technical updates. Build strong customer relationships and act as the main point of contact for assigned accounts. Requirements: 2–3 years
of experience in Qatar in
Facility Management ,
Sales Engineering , or
Maintenance/Cleaning Companies . Fluent in English
(written and spoken);
Arabic
is an advantage. Strong communication, coordination, and problem-solving skills. Proficiency in Microsoft Office tools (Excel, Word, Outlook). Must have
NOC
and
immediate availability .
#J-18808-Ljbffr
Customer Service Executive
with a solid background in
Facility Management, Sales Engineering, or Maintenance & Cleaning Services
to join our team in Doha. The ideal candidate will have
2–3 years of experience in Qatar , excellent communication skills in English, and a customer-first mindset. Arabic language skills are a plus. This role requires proactive communication with clients, coordination with operations and maintenance teams, and timely handling of service requests, ensuring customer satisfaction and smooth delivery of facility services. Key Responsibilities: Handle client inquiries, complaints, and service requests through phone, email, or in-person. Coordinate with operations, maintenance, and cleaning teams to ensure timely service delivery. Manage client accounts, service agreements, and document service logs accurately. Monitor service quality and follow up with clients post-service to ensure satisfaction. Generate reports, follow up on pending tasks, and escalate issues when necessary. Support the Sales Engineering team with customer communication and technical updates. Build strong customer relationships and act as the main point of contact for assigned accounts. Requirements: 2–3 years
of experience in Qatar in
Facility Management ,
Sales Engineering , or
Maintenance/Cleaning Companies . Fluent in English
(written and spoken);
Arabic
is an advantage. Strong communication, coordination, and problem-solving skills. Proficiency in Microsoft Office tools (Excel, Word, Outlook). Must have
NOC
and
immediate availability .
#J-18808-Ljbffr
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6
Customer Service Manager
Doha, Doha
Aguas de Valencia International
Posted 5 days ago
Job Viewed
Job Description
With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career. We are currently looking for a:
Customer Service Manager Location:
Middle East The
Customer Service Manager
is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!
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Customer Service Manager Location:
Middle East The
Customer Service Manager
is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!
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7
Customer Service Supervisor
Doha, Doha
Confidential Company
Posted 9 days ago
Job Viewed
Job Description
At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible in ensuring that all the Quality Standards including the KPIs and SLAs are achieved or exceeded and also conducting regular inspections and supervisions of the Passenger flows , customer service needs and Terminal facility functionalities .
Key Responsibilities
Provide superior service to all Hamad International Airport customers professionally and promptly in order to ensure that all Quality Standards including SLA’s and KPIs are achieved or exceeded. Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
Manage a team of Senior Customer Service Agents with the responsibility of enforcing company policies and procedures, including disciplinary action, and promotes professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
Coordinates daily activities of your team to ensure safe and effective operations
Supervise and assist customers through airport processes and ensures a proactive response of agents towards customer service needs.
Monitor the flow through the Terminal in compliance with agreed standards and procedures in order to support the airlines within their business.
Ensure smooth passenger flows throughout the passenger terminal complex, including sufficient queue management.
Monitor the flow customers with special needs (PRM or Deportees, etc.) and ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
Proactively seek out Terminal pressure points and assign staff to required pressure points in order to address the issues with efficiency.
Provide clear and constant feedback to the Duty Terminal Manager in the event of any disruption or facilities problem.
Provide detailed on any defects that appear on a shift basis to ensure there are reported accurately to FRC
Conduct briefings and debriefings with your team within your area of responsibility .
Report any issue or event through the shift hierarchy in place for the daily shift
Complete regular inspection of all passenger flows, customer service needs and terminal facility functionalities (i.e. seating areas, queueing, waiting areas, transfer l layouts, toilet, travellators, escalators and elevators) to ensure that the operations run efficiently.
Assist to provide content and contribute to all Customer Service training programs.
Perform other department duties related to his/her position as directed by the Head of the Department
Desired Candidate Profile
Qualifications
High School/ Vocational Qualification / Diploma or equivalent with minimum 3 years of Job related experience.
Bachelors degree or equivalent with minimum 2 years of Job related experience
Experience in dealing with customer service at supervisory level
Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills and knowledge
Understanding of Key Performance Index and Standard Level Agreement
Resilient and able to self-motivate as well others
Capacity to adapt to a fast pace and challenging environment
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
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Key Responsibilities
Provide superior service to all Hamad International Airport customers professionally and promptly in order to ensure that all Quality Standards including SLA’s and KPIs are achieved or exceeded. Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
Manage a team of Senior Customer Service Agents with the responsibility of enforcing company policies and procedures, including disciplinary action, and promotes professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
Coordinates daily activities of your team to ensure safe and effective operations
Supervise and assist customers through airport processes and ensures a proactive response of agents towards customer service needs.
Monitor the flow through the Terminal in compliance with agreed standards and procedures in order to support the airlines within their business.
Ensure smooth passenger flows throughout the passenger terminal complex, including sufficient queue management.
Monitor the flow customers with special needs (PRM or Deportees, etc.) and ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
Proactively seek out Terminal pressure points and assign staff to required pressure points in order to address the issues with efficiency.
Provide clear and constant feedback to the Duty Terminal Manager in the event of any disruption or facilities problem.
Provide detailed on any defects that appear on a shift basis to ensure there are reported accurately to FRC
Conduct briefings and debriefings with your team within your area of responsibility .
Report any issue or event through the shift hierarchy in place for the daily shift
Complete regular inspection of all passenger flows, customer service needs and terminal facility functionalities (i.e. seating areas, queueing, waiting areas, transfer l layouts, toilet, travellators, escalators and elevators) to ensure that the operations run efficiently.
Assist to provide content and contribute to all Customer Service training programs.
Perform other department duties related to his/her position as directed by the Head of the Department
Desired Candidate Profile
Qualifications
High School/ Vocational Qualification / Diploma or equivalent with minimum 3 years of Job related experience.
Bachelors degree or equivalent with minimum 2 years of Job related experience
Experience in dealing with customer service at supervisory level
Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills and knowledge
Understanding of Key Performance Index and Standard Level Agreement
Resilient and able to self-motivate as well others
Capacity to adapt to a fast pace and challenging environment
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
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8
Customer Service Agent
Doha, Doha
Management Solutions International MSI
Posted 13 days ago
Job Viewed
Job Description
Guest Assistance:
Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries:
Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution:
Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support:
Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found:
Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation:
Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security:
Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
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Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries:
Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution:
Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support:
Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found:
Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation:
Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security:
Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
#J-18808-Ljbffr
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9