79 Quality Analyst jobs in Qatar

If you have an eye for detail and a passion for keeping things organized, compliant, and running smoothly — this role is your perfect fit!

We’re looking for an experienced IT Quality Assurance Analyst to play a crucial role in managing ICT procurement, contracts, and quality assurance processes. In this role, you’ll ensure the accuracy of licenses and contracts, support the procurement cycle, and keep everything on track for the successful delivery of IT projects.

Your work will directly contribute to keeping our IT operations efficient, compliant, and future-ready.

What You’ll Be Doing :

• Maintain and regularly update the ICT licenses and contracts repository.
• Oversee the complete lifecycle of ICT procurement and contracts, from initiation to renewal.
• Coordinate with ICT staff, Procurement & Contracts, and Finance teams to ensure seamless tender and procurement processes.
• Track and manage purchase requisition (PR) approvals to keep projects moving.
• Ensure all documentation complies with internal policies and standards before submission.
• Work alongside Quality Assurance / QHSSE teams to manage document reviews, publications, and control cycles.
• Prepare accurate reports on contract statuses, procurement progress, and project milestones.
• Ensure contract milestones align with budgetary plans.
• Maintain the confidentiality of sensitive information and adhere to internal data security policies.
• Proactively contribute to improvements in procurement, contract management, and quality assurance processes.

Sr Associate/ Asst Manager - Quality Analyst - Noida - GO/JC/1010/2025

Overview

Sr Associate / Asst Manager - Quality Analyst - Noida. We are seeking an experienced Quality Analyst to join our team in Noida. The ideal candidate will have a strong background in Quality Assurance, Quality Analysis, and Customer experience. The successful candidate will be responsible for ensuring the highest standards of quality in our Contact Centre Operations and will play a vital role in driving business growth and excellence.

Noida

• Conduct call audits and quality checks to ensure adherence to quality standards
• Analyze call centre metrics and create reports to identify areas for improvement
• Develop and implement quality improvement plans to drive business excellence
• Collaborate with the team to ensure seamless day-to-day operations
• Identify trends and patterns in customer interactions to inform business decisions
• Develop and lead training programs to enhance customer experience
• Work closely with the management team to align quality objectives with business goals

• 3 to 15 years of experience in Quality Analyst
• Proven track record of delivering quality improvement initiatives
• Strong analytical and problem-solving skills
• Excellent communication and leadership skills
• High level of expertise in 7Qc tools for Quality Assurance and Quality Analysis
• Experience with call centre metrics and reporting
• Strong understanding of customer experience and its impact on business

• CALL AUDIT
• QUALITY CHECK
• CALL CENTER METRICS
• QUALITY ASSURANCE
• QUALITY ANALYST
• QUALITY ANALYST - CONTACT CENTER OPERATIONS
• CUSTOMER EXPERIENCE
• REPORTING

Job Code: GO/JC/1010/2025

Recruiter Name: Subashini

• Join the FIFA Infrastructure Boom
• Public Works Government Authority
• Location: Doha, Qatar

Ref# 219

The country of Qatar continues to experience substantial construction growth with infrastructure budgets rising to over $120B for infrastructure and road projects by 2018. Our client seeks to support Qatar’s National Development Strategy , the FIFA World Cup 2022 event and fulfil Qatar’s National Vision 2030. To support this substantial growth, our client; the public works authority; has created a number of senior management expatriate postings for urgent commencement. With long term prospects providing stability and career development, our employer is looking to recruit an experienced Business Process Improvement Specialist to their team to add value in an advisory capacity.

Your responsibilities in the role will include:

1. Understand, document and improve the current working processes across functions (Core and Support functions) in detail.
2. Analyze the working process, evaluate effectiveness, discovering the gaps and the weakness points.
3. Reengineer the identified processes and suggest efficient working procedures that satisfy the organization’s business goals, objectives, quality culture and strategy.
4. Perform continuous studies and research to improve the business process and give recommendations to top management regarding the most suitable methodologies.
5. Lead process owners and stakeholders through the business process improvement process.
6. Perform effective change management to ensure sustainability of changes.
7. Help develop the corporate continuous improvement project plan.
8. Provide change inputs to existing Enterprise Systems based on business processes.
9. Discover opportunities and conduct business process benchmarking with other companies.
10. Manage process improvement projects in the organization using industry-standard project management techniques.

Essential attributes include:

1. Degree qualification in Commerce or comparable with Master’s Degree from a recognized institution being highly regarded.
2. A minimum of 10 years’ experience in business process re-engineering and methodologies is required, with experience in Government and GCC being highly desirable.
3. Ability to map processes including identifying critical path and areas to improve within the processes.
4. Ability to undertake sensitivity analysis for the existing processes.
5. Experience and knowledge in Quality Management tools (TQM, EFQM).
6. Experience in Construction industry with focus on Public Works or Utility services.
7. Strong knowledge in business processing tools such as VISIO or QPR is a plus and other BPR software.
8. Strong analytical and problem-solving skills with the ability to exercise mature judgment.
9. Problem solver with out of the box thinking.
10. Exposure to statistical tools for analysing processes is desirable.
11. Lean or Six Sigma training and implementation experience is desirable.
12. Ability to work across multi-functional teams to deliver quality on time and in a collaborative environment.
13. Arabic language fluency is desirable.

An expatriate package and relocation assistance will be provided to attract the top candidates to the role. To apply online, please click the appropriate link below.

Overview

We are delighted to be representing our client, a leading Gulf Airline, with their search for a Manager of Integration and Process Improvement.

The Manager of Integration and Process Improvement is responsible for the development and efficient functioning of integrated management systems.

This excellent opportunity requires the ideal candidate to either live or relocate to Qatar. This role is a full time permanent opportunity with working hours of Sunday to Thursday.

• Develop and ensure the efficient functioning of integrated management systems.

• Live or relocate to Qatar
• Must be of a strategic mindset
• Experience within integrated systems
• IS experience
• Must be able to look at each component separately but see the whole picture
• Need to be innovative and have done continuous improvement

• Excellent salary
• Company accommodation or an allowance
• Transportation allowance – 1, QAR
• Full medical
• 1 annual flight per year
• Unlimited ID50 and ID 90 flights
• Education allowance for up to 3 children
• 30 days annual leave per year
• Buddy pass flights
• Discounts on hotels, restaurants, leisure, travel, lifestyle, retail

• 2 x interviews via Microsoft Teams

Reference Number: JOB-