75 Receptionists jobs in Al Sadd

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

Responsibilities:

Reporting to the Director of Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times

• Proficient in the English; bilingual is an asset
• 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
• Excellent knowledge of surrounding area an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• Knowledge of Opera PMS , Windows, MS Office Suite an asset
• Membership of Clefs d Or is an asset

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Front Desk Agent

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or

Job Summary

The Front Desk Officer serves as the first point of contact for visitors, clients, and employees in a corporate environment. They are responsible for managing front desk operations, ensuring a professional and welcoming atmosphere, and supporting administrative tasks.

Key Accountabilities:

• Handles telephone calls, requests and inquiries by email and responds to the appropriate individuals.
• Greets walk-in clients/visitors
• Ensures that clients/visitors are looked after appropriately until they meet the required personnel.
• Maintains files, log sheets and records.
• Assists with driver booking requests for meetings and deliveries.
• Assist in meeting room requests and any other administrative tasks assigned
• Ensures that office equipment is running smoothly and arrange for equipment repairs and maintenance, as required.
• Dispatch letters and keep the records in the Delivery logbook
• Handle the logistics for all visitors (eg. parking, Ground floor reception etc.). For walk in guests maintain a record and fill the Employee Service request form (ESR form)

Qualifications, Experience & Skills

• Education: Bachelor’s degree.
• Minimum Experience: Minimum 2 years of relevant experience in a client facing and corporate environment.
• Written and oral communication skills
• Ability to engage with individuals – good interpersonal skills
• Good problem-solving skills
• Highly organized and planning skills - ability to multitask and respond to a variety of demands
• Attention to detail
• Focus on customer care and teamwork skills and ability to deal with people sensitively and to use initiative in tackling problems
• Demonstrates high standards of honesty and trustworthiness

About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always.

• Check guests in, issue room keys, and provide information on hotel services and room location|
• Ensure required identification is taken from guests at check-in in line with local legislative requirements|
• Answer phones in a prompt and courteous manner|
• Up-sell rooms where possible to maximize hotel revenue|
• Answer, record, and process all guest calls, messages, requests, questions, or concerns|
• Record guest preferences in the system|
• Check guests out, including resolving any late or disputed charges|
• Accurately process all cash and credit card transactions using established procedures|
• Issue, control, and release guest safe deposit boxes in line with hotel procedures|
• Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|
• Take action to solve guest problems/complaints using appropriate service recovery guidelines|
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
  
  

• Minimum education of Bachelor's degree in Hotel Management or relevant degree.
• Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills
• Strong interpersonal and problem-solving abilities are essential.
• Prior experience working with Opera or a related system
  
  

Hotel: Doha - The Business Park (DOHCP), Airport Road, PO Box 22080

About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always.

• Check guests in, issue room keys, and provide information on hotel services and room location|

• Ensure required identification is taken from guests at check-in in line with local legislative requirements|

• Answer phones in a prompt and courteous manner|

• Up-sell rooms where possible to maximize hotel revenue|

• Answer, record, and process all guest calls, messages, requests, questions, or concerns|

• Record guest preferences in the system|

• Check guests out, including resolving any late or disputed charges|

• Accurately process all cash and credit card transactions using established procedures|

• Issue, control, and release guest safe deposit boxes in line with hotel procedures|

• Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|

•Take action to solve guest problems/complaints using appropriate service recovery guidelines|

• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

·Minimum education of Bachelor's degree in Hotel Management or relevant degree. ·

·Minimum of 2-3years of Reception or Guest Service experience in 5* hotel

·Have good English communication skills both in written and spoken

·Pleasant personality with good communication and interpersonal skills

·Strong interpersonal and problem-solving abilities are essential.

·Prior experience working with Opera or a related system

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Oversee all guest-related service processes from pre-arrival to welcome, during stay up to departure from the property; to ensure the highest possible standards of satisfaction are attained.

Respond to any guest complaints and other related issues promptly with empathy and professionalism.

Protect the welfare and interests of guests and ensure the safekeeping of the property.

Complete inspection of the entire property as per the daily checklist.

Check statistical data on day proceedings as regards room revenue and occupancy

Assist all departments when needed for the successful operation of the hotel.

Ensure professional and effective lines of communication are maintained between the Front Office and all other operating departments, with particular emphasis on Housekeeping, Maintenance, Security, and outlets.

Ensure the Duty Log is accurately updated with an emphasis on concise reporting.

Maintain professional business confidentiality and discretion in all dealings.

Personally attend to VIP guests and guests with special needs to ensure the highest levels of customer satisfaction are attained at all times.

Ensure special amenities and services are delivered on time and are personally followed up with the guests concerned.

Communicate daily activities, objectives, and required information to all direct reports.

Respond to any fire alarms, potential emergencies, and requests for medical assistance by guests and/or staff.

Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant

What We need from you:

Previous experience in a 5-star hotel

Desire to progress within the Hospitality industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Ability to work on your own and as part of a team

Competent level of IT proficiency

Must speak fluent Arabic and English

Strong commercial/business awareness and demonstration of sales capabilities

Calm, organized work ethic with the ability to prioritize and meet deadlines

Excellent supervisory, inter-personal, and communication skills

A passion for delivering exceptional levels of Guest service

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Front Desk Agent

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

The job of Front Office Agent is executed satisfactorily when:

Up-selling is focused on and executed in order to increase room revenues.

Shift closing is done properly.

Financial Policies and Procedures are supported and followed.

LQA (Leading Quality Assurance) audit results are 85% and above.

CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above.

MAIN RESPONSIBILITIES

Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.

Ensure that LQA results are above 85%.

Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of