75 Receptionists jobs in Al Sadd

Join to apply for the Front Desk Supervisor role at Raffles Hotels & Resorts

Continue with Google Continue with Google

Join to apply for the Front Desk Supervisor role at Raffles Hotels & Resorts

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Job Description

KEY ROLES & RESPONSIBILITIES

• Ready to undertake all roles including the night shifts of the Front Office Team
• Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
• Maintains communication channels with all departments of the hotel
• Ensure adherence of arrival/departure service sequence
• Enforces PMS system etiquette and accuracy of administrative duties
• Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
• Maintain cashier float and ensure accurate daily report of all money received
• Assists other hotel department functions when the need arises
• Champions and completes daily shift’s bookkeeping of Front Office Team
• Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
• Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
• Assist to set out KPIs and deliverables for the year with the Director of Front Office
• Assist the Director of Front Office to appraise the team at the end of year
• Training and coordination with supporting departments
• Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
• Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Executes the annual upsell strategy and achieves all goals as set by management
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
  
  

Qualifications

Qualifications:

• Possesses strong interpersonal skills and ability to communicate in second language
• Manages all guests/team members’ needs with equal drive
• Carries an eye for detail and an approachable demeanor for all guests and team members
• Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
• Self-driven approach to carry out assigned responsibilities
• Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
• Possesses good computer and property management system knowledge
• High level of integrity, enthusiasm, dedication for continuous improvement
• Embraces change and open-minded in a dynamic work environment
• Has an understanding of the middle eastern clientele and culture
• Has an understanding of key stakeholders in the luxury travel space

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Raffles Hotels & Resorts by 2x

Sign in to set job alerts for “Front Desk Supervisor” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Supervisor-Front Office Night (Manager on Duty) Assistant Manager- Front Office (Arabic Speaker) Assistant Manager- Front Office (Arabic Speaker)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Bachelor of Hotel Management(Hotel Management) Nationality Any Nationality Vacancy 1 Vacancy Job Description The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. The job of

Front Office Agent

is executed satisfactorily when: Up-selling is focused on and executed in order to increase room revenues. Shift closing is done properly.

Financial Policies and Procedures are supported and followed.

LQA (Leading Quality Assurance) audit results are 85% and above. CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above. MAIN RESPONSIBILITIES Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.

Ensure that LQA results are above 85%.

Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.

Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.

Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.

Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.

Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.

Possess a working knowledge of the room reservation procedures.

Maintain the neatness of his/her working area. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Agent Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Agent Jobs also searched #J-18808-Ljbffr

Job Summary The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check-in and check-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth.

Essential Duties and Responsibilities:

Consistently offer professional, friendly, and engaging service. Greet, check in and settle guest accounts while ensuring all service standards are followed. Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float. Handle guest requests, questions, and concerns effectively and promptly. Promote a professional team environment. Follow department policies, procedures, and service standards. Performs any and all other tasks assigned by management. Always upholds the highest standard of internal and external customer service. Ensure all emails are actioned and completed as per request. Be a competent key person within the department, able to communicate and find answers in an efficient and professional way. Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue. Resolve guest issues within your capabilities, ensuring guest satisfaction. Communicate effectively with Guests, Hotel Associates, Managers and Directors. Daily completion of all record sheets, filled out correctly and filed accordingly. Note any outstanding issues and communicate with your senior Manager. Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion. Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier) Communication of all issues to HOD/Manager/Supervisor. Flexibility to cover shifts and responsibilities when required (Night Shift, Day Shift) Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets. Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types. Be inquisitive and share knowledge. Ensure you have an excellent knowledge of products and services available both internally and externally. Ensure all special request information is logged into the guests Opera profile. Strive to achieve any upselling targets and assist all other departments. Maintain healthy inter-departmental relationship. Carry out, within your capability, all reasonable requests by the Senior management. Be able to work without supervision and lead by example at all times. Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score. Collect preferences daily and enter in the guest profiles. Ask questions and share answers to all associates continuously. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Associate Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Front Desk Associate Jobs also searched #J-18808-Ljbffr

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests. Key Job Responsibilities: Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure. Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome. Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities. Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries. Maintain awareness of daily rate levels and occupancy levels for accurate decision-making. Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems. Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges. Safeguard guest privacy by refraining from disclosing any guest details. Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events. Uphold environmental, health, and safety standards in alignment with organizational policies. Adhere to the company’s environmental, health, and safety procedures and policies.

#J-18808-Ljbffr

Ready to undertake all roles including the night shifts of the Front Office Team Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests Maintains communication channels with all departments of the hotel Ensure adherence of arrival/departure service sequence Enforces PMS system etiquette and accuracy of administrative duties Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems Maintain cashier float and ensure accurate daily report of all money received Assists other hotel department functions when the need arises Champions and completes daily shift s bookkeeping of Front Office Team Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision Assist to set out KPIs and deliverables for the year with the Director of Front Office Assist the Director of Front Office to appraise the team at the end of year Training and coordination with supporting departments Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests requests. Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. Executes the annual upsell strategy and achieves all goals as set by management Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel Qualifications

Qualifications: Possesses strong interpersonal skills and ability to communicate in second language Manages all guests/team members needs with equal drive Carries an eye for detail and an approachable demeanor for all guests and team members Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism Self-driven approach to carry out assigned responsibilities Ensures security and confidentiality of guest and hotel information in accordance to company/country s data security act Possesses good computer and property management system knowledge High level of integrity, enthusiasm, dedication for continuous improvement Embraces change and open-minded in a dynamic work environment Has an understanding of the middle eastern clientele and culture Has an understanding of key stakeholders in the luxury travel space Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Front Desk Supervisor Jobs also searched #J-18808-Ljbffr

Join to apply for the

Front Desk Agent

role at

ibis, ibis Styles, ibis budget . Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Ibis and Adagio Aparthotels Doha, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to: Consistently offer professional, friendly and engaging service Process guest check-ins by confirming reservations, assigning rooms in collaboration with Housekeeping and Reservations, issuing and activating room keys Handle all payment types such as cash, checks, debit, credit, and all room charges Process check-outs, resolve late and disputed charges, and ensure service standards are followed Maintain accurate records of transactions and cash handling, including currency exchange and balancing floats Handle guest requests, questions, and concerns effectively and promptly Promote a professional team environment Follow department policies, procedures, and service standards Perform any other tasks assigned by management Uphold the highest standards of customer service at all times Qualifications Proficient in English (verbal & written); second language is an advantage Previous knowledge of Opera is an asset Required knowledge of MS Office Ability to handle multiple tasks in a dynamic, fast-paced environment Focus on guest needs, remaining calm and courteous Strong interpersonal and problem-solving skills Additional Information We are committed to diversity & inclusion, providing an environment of trust, respect, and integrity. We celebrate diversity and ensure fair treatment and a workplace free from discrimination & harassment. Seniority level

Entry level Employment type

Full-time Job function

Management and Manufacturing Industries

Hospitality

#J-18808-Ljbffr

Join to apply for the

Front Desk Supervisor

role at

Raffles Hotels & Resorts Continue with Google Continue with Google Join to apply for the

Front Desk Supervisor

role at

Raffles Hotels & Resorts Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices

Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Job Description

KEY ROLES & RESPONSIBILITIES

Ready to undertake all roles including the night shifts of the Front Office Team Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests Maintains communication channels with all departments of the hotel Ensure adherence of arrival/departure service sequence Enforces PMS system etiquette and accuracy of administrative duties Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems Maintain cashier float and ensure accurate daily report of all money received Assists other hotel department functions when the need arises Champions and completes daily shift’s bookkeeping of Front Office Team Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision Assist to set out KPIs and deliverables for the year with the Director of Front Office Assist the Director of Front Office to appraise the team at the end of year Training and coordination with supporting departments Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests. Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. Executes the annual upsell strategy and achieves all goals as set by management Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel

Qualifications

Qualifications:

Possesses strong interpersonal skills and ability to communicate in second language Manages all guests/team members’ needs with equal drive Carries an eye for detail and an approachable demeanor for all guests and team members Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism Self-driven approach to carry out assigned responsibilities Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act Possesses good computer and property management system knowledge High level of integrity, enthusiasm, dedication for continuous improvement Embraces change and open-minded in a dynamic work environment Has an understanding of the middle eastern clientele and culture Has an understanding of key stakeholders in the luxury travel space

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Raffles Hotels & Resorts by 2x Sign in to set job alerts for “Front Desk Supervisor” roles.

Continue with Google Continue with Google Continue with Google Continue with Google Supervisor-Front Office Night (Manager on Duty)

Assistant Manager- Front Office (Arabic Speaker)

Assistant Manager- Front Office (Arabic Speaker)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
Oversee all guest-related service processes from pre-arrival to welcome, during stay up to departure from the property; to ensure the highest possible standards of satisfaction are attained.
Respond to any guest complaints and other related issues promptly with empathy and professionalism.
Protect the welfare and interests of guests and ensure the safekeeping of the property.
Complete inspection of the entire property as per the daily checklist.
Check statistical data on day proceedings as regards room revenue and occupancy
Assist all departments when needed for the successful operation of the hotel.
Ensure professional and effective lines of communication are maintained between the Front Office and all other operating departments, with particular emphasis on Housekeeping, Maintenance, Security, and outlets.
Ensure the Duty Log is accurately updated with an emphasis on concise reporting.
Maintain professional business confidentiality and discretion in all dealings.
Personally attend to VIP guests and guests with special needs to ensure the highest levels of customer satisfaction are attained at all times.
Ensure special amenities and services are delivered on time and are personally followed up with the guests concerned.
Communicate daily activities, objectives, and required information to all direct reports.
Respond to any fire alarms, potential emergencies, and requests for medical assistance by guests and/or staff.
Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant
What We need from you:
Previous experience in a 5-star hotel
Desire to progress within the Hospitality industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency
Must speak fluent Arabic and English
Strong commercial/business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory, inter-personal, and communication skills
A passion for delivering exceptional levels of Guest service
Company Industry
Hotels
Hospitality
Department / Functional Area
Chefs
F&B
Front Desk
Keywords
Front Desk Agent
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Agent Jobs also searched
#J-18808-Ljbffr

**Posting Date** Apr 27, 2021
**Job Number** 21040276
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP
**Brand** The Ritz-Carlton
**Schedule** Full-Time
**Relocation?** N
**Position Type** Non-Management
**Located Remotely?** N

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

***

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._