618 Relationship Manager jobs in Qatar

-Manage day-to-day investor relations and facilitate investor onboarding processes.

-Act as the primary point of contact for all key customer matters, anticipating customer needs, working within the company to ensure deadlines for customers are met, and helping customers succeed.

-Support being the "voice of the investor" within the company and improve satisfaction rates by coordinating issue resolutions with internal stakeholders.

-Encourage designated investor groups to participate in exhibitions and other networking events hosted in the company.

-Survey investor experiences and research investor recruitment and retention trends. Produce reports on investor experience analysis and research, including investor recruitment and retention trends.

-Identify and collaborate with the Investment Development department to upsell/cross-sell to existing investors.

-Establish and foster community building among investors, facilitating networking, collaboration, and participation in exhibitions.

-Ensure timely collection of payments from investors.

-Manage the investor journey and relationship, facilitating onboarding from registration through to planning, construction, commissioning, and operations.

-Produce reports on investor journeys regarding complaint trends, types, as well as Service Level Agreements (SLAs).

-Assist small and medium-sized tenants in the process of setting up businesses in company’s sectors.

-Identify and develop value-added services to increase the zones' attractiveness and commercial returns.

-Maintain an accurate directory of investors and their business types.

-Collaborate with the Manager of the iCare Center to develop and communicate service catalogues, FAQs, customer service scripts, and templates.

-Conduct regular training for all customer service staff and call center agents.

-Contribute to creating a performance-driven culture by collaborating with colleagues and maintaining a high level of engagement and motivation

Experience:

-Minimum of 10 years of experience in investor relations, customer service, or relationship management roles.

Education and Certifications:

-Bachelor's degree in Business Administration, Customer Service, Communications, or a related field

The client is a leading global bank

• Maintaining and strengthening relationships with existing corporate clients, including major blue-chip investment-grade entities
• Identifying and onboarding new corporate clients in alignment with the bank's strategic objectives.
• Facilitating cross-border business opportunities between corporates and their UAE/Qatari counterparts.
• Collaborating with internal stakeholders to ensure seamless client service and deal execution.
• Staying informed about market trends, regulatory developments, and potential business opportunities in the region.

• A strong background in corporate banking, relationship management, or investment banking.
• Experience working with blue-chip investment-grade clients in the UAE and Qatar.
• A deep understanding of the UAE and Qatari financial markets and corporate landscape.
• Excellent relationship management and business development skills.
• The ability to facilitate cross-border transactions and build networks between international and GCC corporates.

Supervision of Subordinates

• Organise and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to subordinates to support their overall development.

Budgets and Plans

• Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.

Business Development

• Lead the profitability and balance sheet of the nominated portfolio of the clients to meet and exceed business targets as well as to meet individualbudget targets and objectives andgrow bank market share of deposits,low cost or free funds (current and call accounts), investments, trade fInance and other banking business from the dedicated target industry segment.
• Identify the prospects within the relevant area, from referrals and use market knowledge to acquire new clients.
• Actively undertake and maximise the cross-selling of products to a portfolio of the clients, as well as the marketing of new products and services to the client portfolio.
• Maximise client relationship profitabilityand ensure good asset quality and maximise the cross-selling of products and services to the client portfolio.
• Participate in regular, structured client meetings and ensure all clients are personally met at least with higher frequencies for the top 25%. Maintain a call report of all visits for review by management.
• Ensure opportunities are identified, market information on developments as appropriate is gathered and business referred to other teams is provided in a standard format.
• Ensure client database is regularly updated and detailed information about the client is collected as per standard format and maintained.
• Manage client portfolios according to needs to maximise product sales, footprint, AUM and optimise returns.Monitor, review and manage lending portfolio performance, risk, and support collection activities.
• Liaise with products and service specialists in order to best serve client needs.
• Maintain full awareness of all relevant policies and procedures, and ensure compliance with internal (e.g. risk management), monetary, legal and fiscal rules and guidelines.

Other Accountabilities

Relationship Management

• Identify and establish new relationships, consistent with the Bank's strategic and commercial objectives.
• Hold regular meetings with portfolio clients to introduce CBQ products and services in order to maximize portfolio revenues and ensure that customers are satisfied with services received.
• Maintain ongoing dialogue with customers to ensure that they are aware of all CBQ products/services relevant to their situation and credit analysis.
• Act as main point of contact for all portfolios of customers in order to ensure appropriate servicing and effective resolution of issues.
• Participate in regular, structured client meetings and ensure all clients are personally met at least twice in a year with higher frequencies for the top 25%. A call report should be maintained of all visits for review by management.

Customer Analysis

• Gather information on existing and potential customers; analyse their credit worthiness, credit data compilation and financial information interpretation in order to ensure a continuous workflow with all required information available.
• Profile existing and potential clients in order to identify overall banking needs and thus introduce clients to appropriate new products and services.
• Develop account plans in a consistent and timely manner in order to swiftly follow-up on identified business opportunities and regularly update team leader about portfolio's accounts development.
• Manage client portfolios according to needs to maximise product sales, footprint, AUM and optimise returns.
• Monitor, review and manage lending portfolio performance, risk, and support collection activities.

Continuous Improvement

• Motivate subordinates and contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account 'international leading practice', improvement of business processes, cost reduction and productivity improvement.

Policies, Systems, Processes & Procedures

• Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

Quality, Health, Safety, & Environment

• Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls within a defined area of activity to guarantee employee safety, compliance, delivery of high quality products/service and a responsible environmental attitude.

MIS and Reports

• Prepare departmental MIS statements and reports timely and accurately to meet CBQ and department requirements, policies and standards.

Related Assignments

• Perform other related duties or assignments as directed.

Key Interactions

Internal

• Corporate Branches
• Credit Administration
• Treasury/FI
• Audit
• Legal

External

• External Auditors
• Clients
• Other Banks
• Government Representatives

Skills

Competencies

• Integrity/Ethics
• Interpersonal Skills
• Planning
• Quality
• Risk Management

Skills

• Arabic speaking preferred
• Communications
• Interpersonal Skills
• Negotiations
• Numerical skills

Education

• Bachelor's Degree, in Business-related major

The client is a leading global bank

• Maintaining and strengthening relationships with existing corporate clients, including major blue-chip investment-grade entities
• Identifying and onboarding new corporate clients in alignment with the bank's strategic objectives.
• Facilitating cross-border business opportunities between corporates and their UAE/Qatari counterparts.
• Collaborating with internal stakeholders to ensure seamless client service and deal execution.
• Staying informed about market trends, regulatory developments, and potential business opportunities in the region.

• A strong background in corporate banking, relationship management, or investment banking.
• Experience working with blue-chip investment-grade clients in the UAE and Qatar.
• A deep understanding of the UAE and Qatari financial markets and corporate landscape.
• Excellent relationship management and business development skills.
• The ability to facilitate cross-border transactions and build networks between international and GCC corporates.

Supervision of Subordinates

• Organise and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to subordinates to support their overall development.

Budgets and Plans

• Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.

Business Development

• Lead the profitability and balance sheet of the nominated portfolio of the clients to meet and exceed business targets as well as to meet individualbudget targets and objectives andgrow bank market share of deposits,low cost or free funds (current and call accounts), investments, trade fInance and other banking business from the dedicated target industry segment.
• Identify the prospects within the relevant area, from referrals and use market knowledge to acquire new clients.
• Actively undertake and maximise the cross-selling of products to a portfolio of the clients, as well as the marketing of new products and services to the client portfolio.
• Maximise client relationship profitabilityand ensure good asset quality and maximise the cross-selling of products and services to the client portfolio.
• Participate in regular, structured client meetings and ensure all clients are personally met at least with higher frequencies for the top 25%. Maintain a call report of all visits for review by management.
• Ensure opportunities are identified, market information on developments as appropriate is gathered and business referred to other teams is provided in a standard format.
• Ensure client database is regularly updated and detailed information about the client is collected as per standard format and maintained.
• Manage client portfolios according to needs to maximise product sales, footprint, AUM and optimise returns.Monitor, review and manage lending portfolio performance, risk, and support collection activities.
• Liaise with products and service specialists in order to best serve client needs.
• Maintain full awareness of all relevant policies and procedures, and ensure compliance with internal (e.g. risk management), monetary, legal and fiscal rules and guidelines.

Other Accountabilities

Relationship Management

• Identify and establish new relationships, consistent with the Bank’s strategic and commercial objectives.
• Hold regular meetings with portfolio clients to introduce CBQ products and services in order to maximize portfolio revenues and ensure that customers are satisfied with services received.
• Maintain ongoing dialogue with customers to ensure that they are aware of all CBQ products/services relevant to their situation and credit analysis.
• Act as main point of contact for all portfolios of customers in order to ensure appropriate servicing and effective resolution of issues.
• Participate in regular, structured client meetings and ensure all clients are personally met at least twice in a year with higher frequencies for the top 25%. A call report should be maintained of all visits for review by management.

Customer Analysis

• Gather information on existing and potential customers; analyse their credit worthiness, credit data compilation and financial information interpretation in order to ensure a continuous workflow with all required information available.
• Profile existing and potential clients in order to identify overall banking needs and thus introduce clients to appropriate new products and services.
• Develop account plans in a consistent and timely manner in order to swiftly follow-up on identified business opportunities and regularly update team leader about portfolio’s accounts development.
• Manage client portfolios according to needs to maximise product sales, footprint, AUM and optimise returns.
• Monitor, review and manage lending portfolio performance, risk, and support collection activities.

Continuous Improvement

• Motivate subordinates and contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.

Policies, Systems, Processes & Procedures

• Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

Quality, Health, Safety, & Environment

• Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls within a defined area of activity to guarantee employee safety, compliance, delivery of high quality products/service and a responsible environmental attitude.

MIS and Reports

• Prepare departmental MIS statements and reports timely and accurately to meet CBQ and department requirements, policies and standards.

Related Assignments

• Perform other related duties or assignments as directed.

Key Interactions

Internal

• Corporate Branches
• Credit Administration
• Treasury/FI
• Audit
• Legal

External

• External Auditors
• Clients
• Other Banks
• Government Representatives

Skills

Competencies

• Integrity/Ethics
• Interpersonal Skills
• Planning
• Quality
• Risk Management

Skills

• Arabic speaking preferred
• Communications
• Interpersonal Skills
• Negotiations
• Numerical skills

Education

• Bachelor’s Degree, in Business-related major