62 Reservation Agent jobs in Qatar

Position: Reservation Agent – Travel Agency

Location: Doha, Qatar

Salary Range: QAR 3000 per month

Availability: Must be currently in Qatar and able to join within 20 days

Job Overview

We are seeking an experienced and customer-focused Reservation Agent to handle travel bookings and itinerary planning for our clients. The ideal candidate will have strong knowledge of airline reservations, hotel bookings, and travel coordination, along with excellent communication skills and the ability to work in a fast-paced environment.

Key Responsibilities

Manage , hotel, and ground-transport bookings for individual and corporate clients.

Prepare detailed travel itineraries, ensuring accuracy and timely confirmations.

Build and maintain strong relationships with airlines, hotels, and other travel partners to secure the best rates and availability.

Provide prompt responses to customer inquiries, offering alternative options when required.

Handle changes, cancellations, and special requests while ensuring a high level of customer satisfaction.

Maintain accurate records of all bookings and payments in the company's reservation system.

Requirements

Experience: Minimum 2 years in a travel agency or similar reservation

Skills: Knowledge of GDS/airline reservation systems (e.g., Amadeus, Galileo, Sabre) preferred. Strong organizational and multitasking abilities.

Language: Fluent in English; Arabic is an advantage.

Must be currently residing in Qatar with a valid transferable visa/NOC.

Ability to join within 20 days of offer.

Benefits

Competitive salary in the range of QAR 4,000–4,500 (based on experience).

Professional work environment with opportunities for growth in the travel industry.

Job Type: Full-time

Pay: QAR3, QAR3,500.00 per month

WHO ARE WE?
About Rosewood Doha
Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury.

We will become one of the city's most dynamic culinary destinations with a collection of innovative restaurants & lounges. We will transform ordinary events into extraordinary with sleek interiors and state-of-the-art technology. We will introduce a ground-breaking urban concept that delivers innovative and integrative solutions for personal transformation.

WHY JOINING US?
At Rosewood Doha, we are dedicated to creating an environment where passion meets purpose. We believe we have the power to impact and enrich everyone's life. Each day is full of opportunities to positively contribute to our associates, guests, and community.Here, everyone belongs. We partner with you to Discover Your Calling, unlocking your true potential to excel in your career.Together, we push the boundaries, discover the uncharted and bring hospitality to new heights.

YOUR IMPACT IN THIS ROLE:
Enhance Guest Experience:
Welcome guests with a warm and friendly demeanor, ensuring their first interaction with our hotel is memorable. Your hospitality will set the tone for an extraordinary stay.

Ensure Seamless Reservations:
Manage reservation inquiries and bookings through phone, email, and online platforms, providing prompt and accurate service. Your efficiency will ensure a smooth and enjoyable booking process.

Foster Positive Relationships:
Collaborate closely with our front desk and concierge teams to accommodate special requests and preferences. Your teamwork will ensure that each guest's needs are met with precision.

Deliver Excellence:
Maintain an in-depth knowledge of our hotel's amenities, services, and local attractions to provide guests with personalized recommendations. Your expertise will enhance their overall experience.

*Proficiency in Arabic is required.

Company Description
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservation Agent (Arabic Speaker) and build your career with us.

Job Description

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Qualifications

• Minimum one year experience with the same position in a 5 star hotel.
• A High School Diploma.
• Previous customer related experience an asset.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Computer literate in Microsoft Window applications required.
• Previous Opera experience an asset.
• High communication skills verbal and written.
• English and Arabic Speaker

• Respond promptly to reservation inquiries via phone, email, and online platforms.
• Assist guests in making room reservations based on their preferences and needs.
• Input and maintain accurate reservation records into the PMS, Opera Cloud.
• Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
• Upsell hotel amenities and services to maximize revenue opportunities.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Communicate effectively with other hotel departments to ensure seamless guest experiences.
• Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
• Confirm reservations and send booking confirmations to guests promptly.
• Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
• Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
• Monitor room availability and make recommendations to maximize occupancy and revenue.
• Prepare daily reports on reservations, cancellations, and no-shows.
• Maintain accurate records of guest interactions and transactions.
• Assist with administrative duties as assigned by the Reservations Manager.

• 2 years of experience in a front office, reservations, or customer service role (preferably in hospitality or tourism).
• Previous experience using hotel property management systems (PMS) such as Opera
• Background in handling guest bookings, room allocation, and managing daily reservation reports.
• Experience in telephone sales, call centers, or guest relations is an advantage.
• Familiarity with online booking platforms , Expedia, etc.) and OTA management.
• Previous experience working in a multicultural environment or international hotel chain.
• Knowledge of multiple languages (especially English, Arabic, or French) is highly valued.
• Proven experience in dealing with guests or clients professionally, both over the phone and via email.
• Ability to handle complaints and resolve issues efficiently while maintaining a polite and calm attitude.
• Experience in cross-selling or upselling hotel services (rooms, packages, etc.) to increase revenue.

Time Management, Teamwork, Creative Problem Solver, Passionate

Team Management

Integrity, Accountability, Fun, Ownership, Leadership, Diversity, Quality first, Teamwork, Excellence, Fairness

Staff accommodation, Staff transportation, Learning & development programmes, Career development, Hotel restaurant staff rate, Employee rate in all Wyndham hotels globally, Staff party

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservation Agent (Arabic Speaker) and build your career with us.

Job Description

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Qualifications

• Minimum one year experience with the same position in a 5 star hotel.
• A High School Diploma.
• Previous customer related experience an asset.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Computer literate in Microsoft Window applications required.
• Previous Opera experience an asset.
• High communication skills verbal and written.
• English and Arabic Speaker

We are Looking for MALE Reservation agent- Travel Agency

Required EXPERIENCE & Knowledge in Amadeus booking systems,Abilities and Skills,have strong interpersonal and communications skills.

*Interested candidates please Send CV With Picture to:

Job Type: Full-time

Position: Reservation Agent – Travel Agency

Location: Doha, Qatar

Salary Range: QAR 4,000 – 4,500 per month

Availability: Must be currently in Qatar and able to join within 20 days

Job Overview

We are seeking an experienced and customer-focused Reservation Agent to handle travel bookings and itinerary planning for our clients. The ideal candidate will have strong knowledge of airline reservations, hotel bookings, and travel coordination, along with excellent communication skills and the ability to work in a fast-paced environment.

Key Responsibilities

Manage flight, hotel, and ground-transport bookings for individual and corporate clients.

Prepare detailed travel itineraries, ensuring accuracy and timely confirmations.

Build and maintain strong relationships with airlines, hotels, and other travel partners to secure the best rates and availability.

Provide prompt responses to customer inquiries, offering alternative options when required.

Handle changes, cancellations, and special requests while ensuring a high level of customer satisfaction.

Maintain accurate records of all bookings and payments in the company's reservation system.

Requirements

Experience: Minimum 2 years in a travel agency or similar reservation/booking role.

Skills: Knowledge of GDS/airline reservation systems (e.g., Amadeus, Galileo, Sabre) preferred. Strong organizational and multitasking abilities.

Language: Fluent in English; Arabic is an advantage.

Must be currently residing in Qatar with a valid transferable visa/NOC.

Ability to join within 20 days of offer.

Benefits

Competitive salary in the range of QAR 4,000–4,500 (based on experience).

Professional work environment with opportunities for growth in the travel industry.

Job Type: Full-time

Pay: QAR4, QAR4,500.00 per month

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

A Major Hotel Supplies & Hospitality Company looking for:

• Customer Service Representative.

With a minimum 3+ years' experience in the same field.

Full package + Commission will be provided.

Requirements:

• Experience in same field or in Hospitality is an advantage.
• Holding a Qatari Driving License is an advantage.
• Valid R.P & NOC
• Flexibility in working hours
• attending calls after working hours

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Application Question(s):

• Do you have Qatar driving license?
• Do you have your own private car?

Language:

• Arabic & English (Preferred)