33 Resorts jobs in Qatar
Guest Services - Supervisor
Posted 4 days ago
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Guest Services - Supervisor
role at
Mandarin Oriental Join to apply for the
Guest Services - Supervisor
role at
Mandarin Oriental Mandarin Oriental, Doha is looking for a Guest Services Supervisor to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
About The Job
Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Services Supervisor will meet and exceed guest expectations by providing effi-cient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Supervisor will run the daily operations of the reception desk. The Guest Services Supervisor will assist the Front Office Management team in running daily shifts when needed. The Guest Services Supervisor reports to the Assistant Front Office Manager.
As Guest Services Supervisor, you will be responsible for the following duties
Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception. Provide direction and support to all FO colleagues at any time, particularly during the operational hours. Support the Assistant Manager - Front Office when required to train colleagues in accordance with the applicable standards and policies. Follow the duty schedule and assure all tasks are completed at all times in a timely manner. Assure the back and front of house areas of the Reception are clean and tidy at all times. Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant Manager - Front Office Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm. Ensure that Mandarin Oriental, Doha’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
As Guest Services Supervisor, we expect from you
Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex Effective verbal and written communication skills in English. Arabic is an advantage
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets
We’re Fans. Are you? Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitality Referrals increase your chances of interviewing at Mandarin Oriental by 2x Get notified about new Guest Services Manager jobs in
Doha, Qatar . Manager Customer Service and Accessibility
Manager Customer Service and Accessibility
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Guest Services - Agent
Posted 5 days ago
Job Viewed
Job Description
Guest Services Agent
to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district, West Bay. As a Guest Services Agent , you will be responsible for: Greeting, checking in, and escorting guests promptly to their rooms Addressing special guest preferences recorded in guest history profiles Handling cash drawer properly as outlined in the MODOH Controller's Policy Checking cash float at the beginning and end of each shift to ensure amounts are correct Providing quality service with colleagues to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience Arranging fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues Printing and dropping cash out, adjustment slips, paid-out vouchers, and bank count reports Communicating clearly with the Night Duty Manager and Accounting Department Establishing a good working knowledge of the hotel outlets and products As a Guest Services Agent , we expect from you: Friendly, enthusiastic, passionate, sociable Engaging, genuine, organized Minimum of 1 year of Front Office experience Minimum of 2 years of experience working in a 5-star hotel environment Previous experience working in the Middle East region is an advantage Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex Our commitment to you
includes: Learning & Development: We craft unique learning programs to support your growth at every career stage. MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world. Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing. Retirement Plans: We provide different retirement plans depending on your service length and role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Please research employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. If you suspect fraud, email us at
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Guest services - agent
Posted today
Job Viewed
Job Description
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district, West Bay.
As a Guest Services Agent , you will be responsible for:
Greeting, checking in, and escorting guests promptly to their rooms
Addressing special guest preferences recorded in guest history profiles
Handling cash drawer properly as outlined in the MODOH Controller's Policy
Checking cash float at the beginning and end of each shift to ensure amounts are correct
Providing quality service with colleagues to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience
Arranging fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues
Printing and dropping cash out, adjustment slips, paid-out vouchers, and bank count reports
Communicating clearly with the Night Duty Manager and Accounting Department
Establishing a good working knowledge of the hotel outlets and products
As a Guest Services Agent , we expect from you:
Friendly, enthusiastic, passionate, sociable
Engaging, genuine, organized
Minimum of 1 year of Front Office experience
Minimum of 2 years of experience working in a 5-star hotel environment
Previous experience working in the Middle East region is an advantage
Strong command of Microsoft Office products, PSMS, Go Concierge, Hot So S, and Rex
Our commitment to youincludes:
Learning & Development: We craft unique learning programs to support your growth at every career stage.
MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world.
Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing.
Retirement Plans: We provide different retirement plans depending on your service length and role.
A competitive salary and benefits packages
Transportation and Housing provided
Relocation and Vacation Tickets
Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Please research employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. If you suspect fraud, email us at #J-18808-Ljbffr
Guest services - supervisor
Posted today
Job Viewed
Job Description
Join to apply for theGuest Services - Supervisorrole atMandarin Oriental
Mandarin Oriental, Doha is looking for a Guest Services Supervisor to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.About The JobBased at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Services Supervisor will meet and exceed guest expectations by providing effi-cient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Supervisor will run the daily operations of the reception desk. The Guest Services Supervisor will assist the Front Office Management team in running daily shifts when needed. The Guest Services Supervisor reports to the Assistant Front Office Manager.As Guest Services Supervisor, you will be responsible for the following dutiesOversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
Support the Assistant Manager - Front Office when required to train colleagues in accordance with the applicable standards and policies.
Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
Assure the back and front of house areas of the Reception are clean and tidy at all times.
Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant Manager - Front Office
Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
Ensure that Mandarin Oriental, Doha’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.As Guest Services Supervisor, we expect from youMinimum 2 year of experience working in a 5-star hotel environment
A minimum of 1 years of Front Office experience
Previous experience working in the Middle East Region is an advantage
Strong commands of Microsoft Office products, PSMS, Go Concierge, Hot So S, and Rex
Effective verbal and written communication skills in English. Arabic is an advantageOur commitment to youLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
A competitive salary and benefits packages
Transportation and Housing provided
Relocation and Vacation TicketsWe’re Fans. Are you?
Seniority levelSeniority level Mid-Senior level
Employment typeEmployment type Full-time
Job functionJob function Other
Industries Hospitality
Referrals increase your chances of interviewing at Mandarin Oriental by 2x
Get notified about new Guest Services Manager jobs inDoha, Qatar.
Manager Customer Service and AccessibilityManager Customer Service and AccessibilityWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
Guest Services Intern
Posted today
Job Viewed
Job Description
**Job Category** Management Development Programs/Interns
**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you
- ll be better prepared to pursue opportunities post graduation. Here
- s to exploring, kickstarting your dream career, and joining us on your journey!
Marriott International is the world
- s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Guest Services Officer
Posted today
Job Viewed
Job Description
Become a Guest Service Officer at Park Hyatt Doha and embark on a journey where every interaction shapes unforgettable guest experiences! In this pivotal role, you'll be at the forefront of our guests' journey, assisting with check-in/out, account settlements, and providing invaluable information about our hotel services and local attractions in Doha. With opportunities for engaging conversations and direct impact on guest satisfaction, this role offers a dynamic environment where your passion for hospitality shines.
**Qualifications**:
Butler - The Plaza Doha, Lxr Hotels & Resorts
Posted today
Job Viewed
Job Description
**What will I be doing?**
Bring into effect the superior product and service knowledge from the company and from the local folklore by exceeding guest's expectations in accordance with the policies and procedures set by Hilton.
- Review arrival list to welcome the guest
- Greats guest upon arrival with warm welcome and personalize service
- Ensure to Be aware of Resort daily Activity
- Ensure Guest History Record is updated after Guest's departure
- Assist in other villas or areas as requested by Manager
- Control Inventory for all items in the Guest room, Living Areas such as glassware & flatware
- Anticipate Guest needs by learning their preferences, allergies, dislike, etc
- liaise with HSK to ensure standards are maintained, especially in terms Housekeeping service, turndown and special arrangement
- Liaise with F&B to ensure reservation, amenities and possible allergies are well communicated
- Assist with preparation and service for all in room functions and parties when required.
- Be knowledgeable with regard to hotel facilities, island activities
- Organize special requests for Guest; Honeymoon turndowns, Birthday surprise or any arrangement in related to guest request
- Ensure compliance with health and quality standards
- To report for duty punctually, wearing the correct employee uniform following the appearance standards.
- Follow all safety policies to ensure a safe work area.
- To do side duties as assigned on a daily basis by the supervisor and/or Manager.
- To handle guest enquiries in a courteous and efficient manner.
- Gather, summarize, and provide information to the guest about the property and the surrounding area amenities, including special events and resort activities
- Answer, record, and process all guest calls, massages, requests, questions, or concern.
- Made guests summary every end of shift
- To provide a courteous and professional service at all times.
- To maintain a good working relationship with colleagues and all other departments.
- Not to use resorts telephone for personal calls but to use for business ONLY.
- Not to smoke or consume alcoholic beverage or to use prohibited drugs while at work.
- Farewell every guest check out with special gift from the resort
- Run errands for guests when necessary
**What are we looking for?**
As a Butler serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Strong English/Arabic language command and other languages is advantage
- Ability to identify needs with the twin acts of probing and listening.
- Strength of character coupled with determination and self-discipline.
- High level of self-confidence, enthusiasm and initiative.
- Ability to deal with different types of people.
- Experience and exposure in front of house and Food & Beverage.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Director of Sales and Marketing - IHG Hotels & Resorts
Posted 17 days ago
Job Viewed
Job Description
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We're growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
Your day-to-day:
- Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotels marketing plan and business plan, and financial plans.
- Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
- Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
- Create and develop special events and sales blitzes to showcase the hotels to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales opportunities for the hotels.
- Direct day-to-day activities, plan and assign work, and establish performance and development goals for the team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
- Educate, train and motivate sales and marketing teams to achieve hotels revenue goals. Ensure colleague has the information, market data, tools and equipment to successfully carry out job duties.
- Develop and maintain relationships with the key clients and outside contacts (example: guests, airlines, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banqueting services
- Identify operational problems that reduce the effectiveness of marketing activities and overall hotels sales performance and work with appropriate department on solutions.
- Develop awareness and reputation of the hotels and the brand in the local community, may serve as the hotels representative for media related inquiries.
- Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotels.
- Effectively communicate and market aspects of the hotels that are sustainable or "green" and use information to gain new business opportunities.
- Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity.
- What we need from you:
- Bachelor's degree / higher education qualification / equivalent inmarketing or related field
- Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team
- Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
- Strong knowledge of local businesses and business trends required
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Director of Sales and Marketing – IHG Hotels & Resorts
Posted 1 day ago
Job Viewed
Job Description
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha’s key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha’s Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
Your day-to-day:
- Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotels marketing plan and business plan, and financial plans.
- Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
- Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
- Create and develop special events and sales blitzes to showcase the hotels to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales opportunities for the hotels.
- Direct day-to-day activities, plan and assign work, and establish performance and development goals for the team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
- Educate, train and motivate sales and marketing teams to achieve hotels revenue goals. Ensure colleague has the information, market data, tools and equipment to successfully carry out job duties.
- Develop and maintain relationships with the key clients and outside contacts (example: guests, airlines, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banqueting services
- Identify operational problems that reduce the effectiveness of marketing activities and overall hotels sales performance and work with appropriate department on solutions.
- Develop awareness and reputation of the hotels and the brand in the local community, may serve as the hotels representative for media related inquiries.
- Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotels.
- Effectively communicate and market aspects of the hotels that are sustainable or “green” and use information to gain new business opportunities.
- Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity.
- What we need from you:
- Bachelor’s degree / higher education qualification / equivalent inmarketing or related field
- Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team
- Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
- Strong knowledge of local businesses and business trends required
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
#J-18808-LjbffrReservations Agent - The Plaza Doha LXR, Hotels & Resorts
Posted 2 days ago
Job Viewed
Job Description
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business Respond, positively, to sales inquiries to develop future sales leads Identify sales leads, as appropriate Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A passion for delivering great customer service A highly professional telephone manner and excellent communication skills Outstanding administration and organizational skills Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Reservations environment Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
The Plaza Doha, LXR Hotel & Resorts
Schedule
Full-time
Brand
LXR by Hilton
Job
Call Center and Reservations #J-18808-Ljbffr