93 Retail Manager jobs in Qatar
Retail Manager
Doha, Doha
DHL
Posted today
Job Viewed
Job Description
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
- Responsible to stimulate revenue and shipments growth in this section for the country. In particular, increase revenue growth by improving the conversion ratio of enquiries to bookings and by up selling of value added services with the help of marketing to achieve country budgets.
- Responsible for all new branch installations or existing branch modernizations and/or relocations.
- Implement product strategies and pricing policy, monitor product and revenue performance against plan, manage the retail team and liaise with customer services / operational staff
- Actively seek new Retail Outlets with proper business justifications (BCAs) in line with the countries strategic expansion plan ensuring maximum geographical coverage.
- Establish, operate and maintain an efficient retail operating system (people, process and system) to maximise and sustain a steady revenue stream from retail outlets. Continuously improve, refresh and revitalise products and services to meet changing customer needs
- Ensuring that the location and image of the outlets maximizes the full potential of a new market place
- Manage, understand and control costs within the Service Points in order to enable the improvement of profitability and productivity and the identification of areas of strong and weak performance
YOUR PROFILE:
- Excellent verbal, written communication skills and interpersonal style
- Excellent organisational skills, including ability to prioritise workload
- Proven ability to work under pressure in a fast paced, time sensitive environment
- Demonstrated ability to use initiative/judgement to solve job related issues
- Good understanding of the DHL Network
- Strong problem solving capability
- Proven experience in managing and motivating large teams of people.
- Experience of working within a remote team environment.
- Strong understanding of direct sales channels developments and trends
- Good knowledge of local work legislation.
- Commercial acumen
- Proven track record of achievement of objectives
- Proficient in putting together Business justifications for local and regional sign off
- Experience of working in a sales environment.
- Commercial Experience
- Experience of leading and managing large, remote teams
- Retail Industry knowledge from a service perspective
OUR OFFER:
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit programme
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
- Responsible to stimulate revenue and shipments growth in this section for the country. In particular, increase revenue growth by improving the conversion ratio of enquiries to bookings and by up selling of value added services with the help of marketing to achieve country budgets.
- Responsible for all new branch installations or existing branch modernizations and/or relocations.
- Implement product strategies and pricing policy, monitor product and revenue performance against plan, manage the retail team and liaise with customer services / operational staff
- Actively seek new Retail Outlets with proper business justifications (BCAs) in line with the countries strategic expansion plan ensuring maximum geographical coverage.
- Establish, operate and maintain an efficient retail operating system (people, process and system) to maximise and sustain a steady revenue stream from retail outlets. Continuously improve, refresh and revitalise products and services to meet changing customer needs
- Ensuring that the location and image of the outlets maximizes the full potential of a new market place
- Manage, understand and control costs within the Service Points in order to enable the improvement of profitability and productivity and the identification of areas of strong and weak performance
YOUR PROFILE:
- Excellent verbal, written communication skills and interpersonal style
- Excellent organisational skills, including ability to prioritise workload
- Proven ability to work under pressure in a fast paced, time sensitive environment
- Demonstrated ability to use initiative/judgement to solve job related issues
- Good understanding of the DHL Network
- Strong problem solving capability
- Proven experience in managing and motivating large teams of people.
- Experience of working within a remote team environment.
- Strong understanding of direct sales channels developments and trends
- Good knowledge of local work legislation.
- Commercial acumen
- Proven track record of achievement of objectives
- Proficient in putting together Business justifications for local and regional sign off
- Experience of working in a sales environment.
- Commercial Experience
- Experience of leading and managing large, remote teams
- Retail Industry knowledge from a service perspective
OUR OFFER:
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit programme
This advertiser has chosen not to accept applicants from your region.
0
Retail Manager
Doha, Doha
DHL
Posted today
Job Viewed
Job Description
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
- Responsible to stimulate revenue and shipments growth in this section for the country. In particular, increase revenue growth by improving the conversion ratio of enquiries to bookings and by up selling of value added services with the help of marketing to achieve country budgets.
- Responsible for all new branch installations or existing branch modernizations and/or relocations.
- Implement product strategies and pricing policy, monitor product and revenue performance against plan, manage the retail team and liaise with customer services / operational staff
- Actively seek new Retail Outlets with proper business justifications (BCAs) in line with the countries strategic expansion plan ensuring maximum geographical coverage.
- Establish, operate and maintain an efficient retail operating system (people, process and system) to maximise and sustain a steady revenue stream from retail outlets. Continuously improve, refresh and revitalise products and services to meet changing customer needs
- Ensuring that the location and image of the outlets maximizes the full potential of a new market place
- Manage, understand and control costs within the Service Points in order to enable the improvement of profitability and productivity and the identification of areas of strong and weak performance
YOUR PROFILE:
- Excellent verbal, written communication skills and interpersonal style
- Excellent organisational skills, including ability to prioritise workload
- Proven ability to work under pressure in a fast paced, time sensitive environment
- Demonstrated ability to use initiative/judgement to solve job related issues
- Good understanding of the DHL Network
- Strong problem solving capability
- Proven experience in managing and motivating large teams of people.
- Experience of working within a remote team environment.
- Strong understanding of direct sales channels developments and trends
- Good knowledge of local work legislation.
- Commercial acumen
- Proven track record of achievement of objectives
- Proficient in putting together Business justifications for local and regional sign off
- Experience of working in a sales environment.
- Commercial Experience
- Experience of leading and managing large, remote teams
- Retail Industry knowledge from a service perspective
OUR OFFER:
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit programme
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
- Responsible to stimulate revenue and shipments growth in this section for the country. In particular, increase revenue growth by improving the conversion ratio of enquiries to bookings and by up selling of value added services with the help of marketing to achieve country budgets.
- Responsible for all new branch installations or existing branch modernizations and/or relocations.
- Implement product strategies and pricing policy, monitor product and revenue performance against plan, manage the retail team and liaise with customer services / operational staff
- Actively seek new Retail Outlets with proper business justifications (BCAs) in line with the countries strategic expansion plan ensuring maximum geographical coverage.
- Establish, operate and maintain an efficient retail operating system (people, process and system) to maximise and sustain a steady revenue stream from retail outlets. Continuously improve, refresh and revitalise products and services to meet changing customer needs
- Ensuring that the location and image of the outlets maximizes the full potential of a new market place
- Manage, understand and control costs within the Service Points in order to enable the improvement of profitability and productivity and the identification of areas of strong and weak performance
YOUR PROFILE:
- Excellent verbal, written communication skills and interpersonal style
- Excellent organisational skills, including ability to prioritise workload
- Proven ability to work under pressure in a fast paced, time sensitive environment
- Demonstrated ability to use initiative/judgement to solve job related issues
- Good understanding of the DHL Network
- Strong problem solving capability
- Proven experience in managing and motivating large teams of people.
- Experience of working within a remote team environment.
- Strong understanding of direct sales channels developments and trends
- Good knowledge of local work legislation.
- Commercial acumen
- Proven track record of achievement of objectives
- Proficient in putting together Business justifications for local and regional sign off
- Experience of working in a sales environment.
- Commercial Experience
- Experience of leading and managing large, remote teams
- Retail Industry knowledge from a service perspective
OUR OFFER:
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit programme
This advertiser has chosen not to accept applicants from your region.
1
Retail Manager (Fmcg)
Doha, Doha
AMH
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Organize all store operations and allocate responsibilities to personnel
- Supervise and guide staff towards maximum performance
- Prepare and control the store’s budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store’s reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays
- Keep abreast of market trends to determine the need for improvements in the store
- Analyze sales and revenue reports and make forecasts
- Ensure the store fulfils all legal health and safety guidelines Performs other duties as required.
**Requirements**:
- BSc/BA in business administration, sales or relevant field
- 5 years’ experience as retail manager or in other managerial position
- Knowledge of retail management best practices
- Good oral and written communication skills in Arabic & English
- Excellent organizing and leadership skills
- Commercial awareness
- Analytical mind and familiarity with data analysis principles
**Education**:
- Bachelor's (required)
**Experience**:
- Retail Manager: 5 years (preferred)
**Language**:
- Arabic (required)
- Organize all store operations and allocate responsibilities to personnel
- Supervise and guide staff towards maximum performance
- Prepare and control the store’s budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store’s reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays
- Keep abreast of market trends to determine the need for improvements in the store
- Analyze sales and revenue reports and make forecasts
- Ensure the store fulfils all legal health and safety guidelines Performs other duties as required.
**Requirements**:
- BSc/BA in business administration, sales or relevant field
- 5 years’ experience as retail manager or in other managerial position
- Knowledge of retail management best practices
- Good oral and written communication skills in Arabic & English
- Excellent organizing and leadership skills
- Commercial awareness
- Analytical mind and familiarity with data analysis principles
**Education**:
- Bachelor's (required)
**Experience**:
- Retail Manager: 5 years (preferred)
**Language**:
- Arabic (required)
This advertiser has chosen not to accept applicants from your region.
2
Senior Retail Manager (Beauty)
Doha, Doha
Qatar Airways
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Senior Retail Manager (Beauty) role at Qatar Airways
Join to apply for the Senior Retail Manager (Beauty) role at Qatar Airways
About The Role
Job title
Senior Retail Manager (Beauty)
Ref #
25000HV
Location
Qatar - Doha
Job family
Customer Service
- Closing date: 25-Aug-2025
As Manager Retail Operations / Senior Retail Manager, you will be responsible for maximising sales and profit, ensuring achievement of target through the delivery of world class customer service and effective merchandising. You’ll oversee and manage the day-to-day operations of QDF business including a multitude of high-profile brands, specifically within the beauty and perfumes & cosmetics category.
Key Accountabilities Include, But Are Not Limited To:
- Lead, manage and develop the retail team to deliver sales targets through delivery of excellent customer service and operational standards.
- Manage the entire retail operations in accordance with company policy so as to establish an operation that not only meets but exceeds performance levels.
- Participate in the development and implementation of Qatar Duty Free marketing strategy and promotional plans and campaigns
- Maximise sales and profits through correct planning, forecasting and allocation of resources.
- Manage all brand concessions and ensure that their standards are adhered to.
- Ensure promotional programs are implemented to agreed deadlines with all supporting materials and stock in line with supplier agreements to maximise sales.
- Manage staff scheduling to ensure that it corresponds to trading patterns and allows flexibility of staff to meet demands across both on peak and off peak seasons.
- Make recommendations for space management allocations to maximise sales opportunities.
- Ensure that sales targets are met by effective communication of information to managers and merchandisers and take corrective action in the event of sales slowdown.
- Inspire and develop all staff in delivery of world class customer service standards in line with our 5-star airline
- Drive a culture of teamwork and continuous improvement to ensure sales are maximised.
- Ensure customer complaints or issues are dealt with quickly and efficiently; identify any root cause issues and ensure preventive and corrective action.
- Identify training needs and ensure that a development plan is in place to continually improve levels of customer service across the operation.
- Liaise and develop work relations with relevant airport agencies to ensure customer, staff and stock movement is efficient and effective for the business.
- Research and be aware of trends in display and visual merchandising and make recommendations to the Marketing department as appropriate.
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
About you
The successful candidate will have the following qualifications and skills:
- High School / Vocational Qualification / Diploma plus minimum 9 years of relevant job-related experience; or
- Bachelor Degree or equivalent plus minimum 8 years of relevant job-related experience
- Experience in retail developing, managing and influencing people and the bottom-line results
- Experience in customer facing and fast paced business
- Knowledge of the business environment in the region and ability to tap into networks to stay current Operational knowledge of a Retail Environment Preferred
- Experience working in the Middle East; international business or luxury market experience o prior experience with Duty Free or airport (preferred)
- Financial knowledge of cash handling, banking and working with budgets
- Proficient with MS Office and working knowledge of other retail IT/POS systems
- High degree of analytical and problem-solving skills
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
All internal candidates can only have three active applications at any point in time.
All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Sales and Business Development
- Industries Airlines and Aviation
Referrals increase your chances of interviewing at Qatar Airways by 2x
Sign in to set job alerts for “Senior Retail Manager” roles. Store Manager | Watsons | Doha City CentreWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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This advertiser has chosen not to accept applicants from your region.
3
Senior Retail Manager (Beauty)
Doha, Doha
Qatar Airways
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the
Senior Retail Manager (Beauty)
role at
Qatar Airways Join to apply for the
Senior Retail Manager (Beauty)
role at
Qatar Airways About The Role
Job title
Senior Retail Manager (Beauty)
Ref #
25000HV
Location
Qatar - Doha
Job family
Customer Service
Closing date: 25-Aug-2025
About The Role
As Manager Retail Operations / Senior Retail Manager, you will be responsible for maximising sales and profit, ensuring achievement of target through the delivery of world class customer service and effective merchandising. You’ll oversee and manage the day-to-day operations of QDF business including a multitude of high-profile brands, specifically within the beauty and perfumes & cosmetics category.
Key Accountabilities Include, But Are Not Limited To:
Lead, manage and develop the retail team to deliver sales targets through delivery of excellent customer service and operational standards. Manage the entire retail operations in accordance with company policy so as to establish an operation that not only meets but exceeds performance levels. Participate in the development and implementation of Qatar Duty Free marketing strategy and promotional plans and campaigns Maximise sales and profits through correct planning, forecasting and allocation of resources. Manage all brand concessions and ensure that their standards are adhered to. Ensure promotional programs are implemented to agreed deadlines with all supporting materials and stock in line with supplier agreements to maximise sales. Manage staff scheduling to ensure that it corresponds to trading patterns and allows flexibility of staff to meet demands across both on peak and off peak seasons. Make recommendations for space management allocations to maximise sales opportunities. Ensure that sales targets are met by effective communication of information to managers and merchandisers and take corrective action in the event of sales slowdown. Inspire and develop all staff in delivery of world class customer service standards in line with our 5-star airline Drive a culture of teamwork and continuous improvement to ensure sales are maximised. Ensure customer complaints or issues are dealt with quickly and efficiently; identify any root cause issues and ensure preventive and corrective action. Identify training needs and ensure that a development plan is in place to continually improve levels of customer service across the operation. Liaise and develop work relations with relevant airport agencies to ensure customer, staff and stock movement is efficient and effective for the business. Research and be aware of trends in display and visual merchandising and make recommendations to the Marketing department as appropriate.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
About you
The successful candidate will have the following qualifications and skills:
High School / Vocational Qualification / Diploma plus minimum 9 years of relevant job-related experience; or Bachelor Degree or equivalent plus minimum 8 years of relevant job-related experience
Preferred Skills And Experience:
Experience in retail developing, managing and influencing people and the bottom-line results Experience in customer facing and fast paced business Knowledge of the business environment in the region and ability to tap into networks to stay current Operational knowledge of a Retail Environment Preferred Experience working in the Middle East; international business or luxury market experience o prior experience with Duty Free or airport (preferred) Financial knowledge of cash handling, banking and working with budgets Proficient with MS Office and working knowledge of other retail IT/POS systems High degree of analytical and problem-solving skills
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
All internal candidates can only have three active applications at any point in time.
All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Airlines and Aviation Referrals increase your chances of interviewing at Qatar Airways by 2x Sign in to set job alerts for “Senior Retail Manager” roles.
Store Manager | Watsons | Doha City Centre
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Retail Manager (Beauty)
role at
Qatar Airways Join to apply for the
Senior Retail Manager (Beauty)
role at
Qatar Airways About The Role
Job title
Senior Retail Manager (Beauty)
Ref #
25000HV
Location
Qatar - Doha
Job family
Customer Service
Closing date: 25-Aug-2025
About The Role
As Manager Retail Operations / Senior Retail Manager, you will be responsible for maximising sales and profit, ensuring achievement of target through the delivery of world class customer service and effective merchandising. You’ll oversee and manage the day-to-day operations of QDF business including a multitude of high-profile brands, specifically within the beauty and perfumes & cosmetics category.
Key Accountabilities Include, But Are Not Limited To:
Lead, manage and develop the retail team to deliver sales targets through delivery of excellent customer service and operational standards. Manage the entire retail operations in accordance with company policy so as to establish an operation that not only meets but exceeds performance levels. Participate in the development and implementation of Qatar Duty Free marketing strategy and promotional plans and campaigns Maximise sales and profits through correct planning, forecasting and allocation of resources. Manage all brand concessions and ensure that their standards are adhered to. Ensure promotional programs are implemented to agreed deadlines with all supporting materials and stock in line with supplier agreements to maximise sales. Manage staff scheduling to ensure that it corresponds to trading patterns and allows flexibility of staff to meet demands across both on peak and off peak seasons. Make recommendations for space management allocations to maximise sales opportunities. Ensure that sales targets are met by effective communication of information to managers and merchandisers and take corrective action in the event of sales slowdown. Inspire and develop all staff in delivery of world class customer service standards in line with our 5-star airline Drive a culture of teamwork and continuous improvement to ensure sales are maximised. Ensure customer complaints or issues are dealt with quickly and efficiently; identify any root cause issues and ensure preventive and corrective action. Identify training needs and ensure that a development plan is in place to continually improve levels of customer service across the operation. Liaise and develop work relations with relevant airport agencies to ensure customer, staff and stock movement is efficient and effective for the business. Research and be aware of trends in display and visual merchandising and make recommendations to the Marketing department as appropriate.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
About you
The successful candidate will have the following qualifications and skills:
High School / Vocational Qualification / Diploma plus minimum 9 years of relevant job-related experience; or Bachelor Degree or equivalent plus minimum 8 years of relevant job-related experience
Preferred Skills And Experience:
Experience in retail developing, managing and influencing people and the bottom-line results Experience in customer facing and fast paced business Knowledge of the business environment in the region and ability to tap into networks to stay current Operational knowledge of a Retail Environment Preferred Experience working in the Middle East; international business or luxury market experience o prior experience with Duty Free or airport (preferred) Financial knowledge of cash handling, banking and working with budgets Proficient with MS Office and working knowledge of other retail IT/POS systems High degree of analytical and problem-solving skills
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
All internal candidates can only have three active applications at any point in time.
All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Airlines and Aviation Referrals increase your chances of interviewing at Qatar Airways by 2x Sign in to set job alerts for “Senior Retail Manager” roles.
Store Manager | Watsons | Doha City Centre
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Retail Manager - Confectionery & Tobacco QAtar Duty
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
**About the role**
The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability - through people. Ensure promotions are accurate and merchandised to the company’s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded.
Key Accountabilities include, but are not limited to:
- Manage and motivate the QDFC retail team to increase sales and ensure efficiency. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Analyse sales figures and forecast future sales to achieve departmental budget. Use information technology to record sales figures for data analysis and forward planning; analyse and interpret trends to facilitate department planning.
- Ensure that the merchandise is displayed attractively and customers can easily shop for what they need; manage stock levels and make key decisions about stock control.
- Ensure standards for quality, customer service and health and safety are met; resolve health and safety, legal and security issues promptly.
- Work to create a win-win situation where customers are satisfied and have a great shopping experience in HIA.
- Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication across the department.
- Maintain awareness of market trends in the retail travel industry, understand forthcoming customer initiatives and monitor what competitors are doing.
- Initiate positive changes based on on-going observation to improve the business performance.
- Organise special promotions, displays and events in order to maximise profits and meet the target budget.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
**Qualifications**:
**About you**
- Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience.
- Experience in retail developing, managing and influencing people and the bottom line results.
- Experience in customer facing, fast paced business.
- Financial knowledge of Cash handling, banking and working with budgets.
- Experience working in Middle East; international business or luxury market experience.
- Prior experience with Duty Free or airport.
- Operational knowledge of a Retail Environment.
- Knowledge of the business environment in the region and ability to tap into networks to stay current
- Highly organized and able to adapt quickly to changing priorities.
- A hands-on retail operator who is flexible around the needs of a 24 hour business.
- Proficient with MS Office, while working knowledge of other retail IT systems is must.
- High degree of analytical and financial reports.
- Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability - through people. Ensure promotions are accurate and merchandised to the company’s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded.
Key Accountabilities include, but are not limited to:
- Manage and motivate the QDFC retail team to increase sales and ensure efficiency. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Analyse sales figures and forecast future sales to achieve departmental budget. Use information technology to record sales figures for data analysis and forward planning; analyse and interpret trends to facilitate department planning.
- Ensure that the merchandise is displayed attractively and customers can easily shop for what they need; manage stock levels and make key decisions about stock control.
- Ensure standards for quality, customer service and health and safety are met; resolve health and safety, legal and security issues promptly.
- Work to create a win-win situation where customers are satisfied and have a great shopping experience in HIA.
- Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication across the department.
- Maintain awareness of market trends in the retail travel industry, understand forthcoming customer initiatives and monitor what competitors are doing.
- Initiate positive changes based on on-going observation to improve the business performance.
- Organise special promotions, displays and events in order to maximise profits and meet the target budget.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
**Qualifications**:
**About you**
- Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience.
- Experience in retail developing, managing and influencing people and the bottom line results.
- Experience in customer facing, fast paced business.
- Financial knowledge of Cash handling, banking and working with budgets.
- Experience working in Middle East; international business or luxury market experience.
- Prior experience with Duty Free or airport.
- Operational knowledge of a Retail Environment.
- Knowledge of the business environment in the region and ability to tap into networks to stay current
- Highly organized and able to adapt quickly to changing priorities.
- A hands-on retail operator who is flexible around the needs of a 24 hour business.
- Proficient with MS Office, while working knowledge of other retail IT systems is must.
- High degree of analytical and financial reports.
- Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
This advertiser has chosen not to accept applicants from your region.
5
Warehouse Manager (Retail Warehouse Manager
Doha, Doha
Mumuso Qatar
Posted today
Job Viewed
Job Description
Urgently Hiring!
Position : Warehouse Manager
Location : Doha, Qatar
Years of experience : 3 to 5 years as Warehouse Manager within RETAIL company.
**SCOPE OF WORK: -**
- Oversee warehouse, inventory control, material handling, customer service, transportation and
order to cash (O2C) team.
- Maintain receiving, warehousing, and distribution operations by initiating, coordinating,
And enforcing program, operational, and personnel policies and procedures.
- Controls inventory levels by conducting physical counts; reconciling with data storage system.
- Identify and resolve any inventory discrepancies and ensure inventory and system records are in agreement
- Controls the flow of incoming materials and outgoing finished products to ensure customers
receive stocks on time.
- Ensures that goods are dispatched on time to the appropriate destinations and in the required
- Coordinates with store managers and customers regarding discrepancies and errors in the, Oversee the routes planning and load scheduling for multi-drop deliveries.
- Oversee transporters to perform distributions in the assigned routes.
- Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers.
- Analyze data to assess performance, discover logístical problems and devise plans for Ensure transporters compliance with company policies or procedures for product transit or Monitor quality, quantity, delivery times, and transport costs.
- Maintain metrics and analyze data to assess performance and implement improvements
- Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.
- Ensure that all functions under supervision operate in accordance with health, safety and environmental policies and procedures to ensure the safety and well-being of staff.
- Must have minimum of 3-5 years of experience in Warehouse Management.
- Must have experience in implementing WMS - Warehouse Management System.
- Experience in directly managing a team of 10+ people.
- Experience in implementing Dashboard and KPI systems.
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience as a Warehouse Manager in Retail business?
- How soon can you join?
Position : Warehouse Manager
Location : Doha, Qatar
Years of experience : 3 to 5 years as Warehouse Manager within RETAIL company.
**SCOPE OF WORK: -**
- Oversee warehouse, inventory control, material handling, customer service, transportation and
order to cash (O2C) team.
- Maintain receiving, warehousing, and distribution operations by initiating, coordinating,
And enforcing program, operational, and personnel policies and procedures.
- Controls inventory levels by conducting physical counts; reconciling with data storage system.
- Identify and resolve any inventory discrepancies and ensure inventory and system records are in agreement
- Controls the flow of incoming materials and outgoing finished products to ensure customers
receive stocks on time.
- Ensures that goods are dispatched on time to the appropriate destinations and in the required
- Coordinates with store managers and customers regarding discrepancies and errors in the, Oversee the routes planning and load scheduling for multi-drop deliveries.
- Oversee transporters to perform distributions in the assigned routes.
- Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers.
- Analyze data to assess performance, discover logístical problems and devise plans for Ensure transporters compliance with company policies or procedures for product transit or Monitor quality, quantity, delivery times, and transport costs.
- Maintain metrics and analyze data to assess performance and implement improvements
- Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.
- Ensure that all functions under supervision operate in accordance with health, safety and environmental policies and procedures to ensure the safety and well-being of staff.
- Must have minimum of 3-5 years of experience in Warehouse Management.
- Must have experience in implementing WMS - Warehouse Management System.
- Experience in directly managing a team of 10+ people.
- Experience in implementing Dashboard and KPI systems.
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience as a Warehouse Manager in Retail business?
- How soon can you join?
This advertiser has chosen not to accept applicants from your region.
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6
Retail Manager - Watches & Jewelry QAtar Duty Free
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
**About the role**
The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability - through people. Ensure promotions are accurate and merchandised to the company’s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded.
Key Accountabilities include, but are not limited to:
- Manage and motivate the QDFC retail team to increase sales and ensure efficiency. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Analyse sales figures and forecast future sales to achieve departmental budget. Use information technology to record sales figures for data analysis and forward planning; analyse and interpret trends to facilitate department planning.
- Ensure that the merchandise is displayed attractively and customers can easily shop for what they need; manage stock levels and make key decisions about stock control.
- Ensure standards for quality, customer service and health and safety are met; resolve health and safety, legal and security issues promptly.
- Work to create a win-win situation where customers are satisfied and have a great shopping experience in HIA.
- Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication across the department.
- Maintain awareness of market trends in the retail travel industry, understand forthcoming customer initiatives and monitor what competitors are doing.
- Initiate positive changes based on on-going observation to improve the business performance.
- Organise special promotions, displays and events in order to maximise profits and meet the target budget.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
**Qualifications**:
**About you**
- Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience.
- Experience in retail developing, managing and influencing people and the bottom line results.
- Experience in customer facing, fast paced business.
- Financial knowledge of Cash handling, banking and working with budgets.
- Experience working in Middle East; international business or luxury market experience.
- Prior experience with Duty Free or airport.
- Operational knowledge of a Retail Environment.
- Knowledge of the business environment in the region and ability to tap into networks to stay current
- Highly organized and able to adapt quickly to changing priorities.
- A hands-on retail operator who is flexible around the needs of a 24 hour business.
- Proficient with MS Office, while working knowledge of other retail IT systems is must.
- High degree of analytical and financial reports.
- Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability - through people. Ensure promotions are accurate and merchandised to the company’s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded.
Key Accountabilities include, but are not limited to:
- Manage and motivate the QDFC retail team to increase sales and ensure efficiency. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Analyse sales figures and forecast future sales to achieve departmental budget. Use information technology to record sales figures for data analysis and forward planning; analyse and interpret trends to facilitate department planning.
- Ensure that the merchandise is displayed attractively and customers can easily shop for what they need; manage stock levels and make key decisions about stock control.
- Ensure standards for quality, customer service and health and safety are met; resolve health and safety, legal and security issues promptly.
- Work to create a win-win situation where customers are satisfied and have a great shopping experience in HIA.
- Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication across the department.
- Maintain awareness of market trends in the retail travel industry, understand forthcoming customer initiatives and monitor what competitors are doing.
- Initiate positive changes based on on-going observation to improve the business performance.
- Organise special promotions, displays and events in order to maximise profits and meet the target budget.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
**Qualifications**:
**About you**
- Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience.
- Experience in retail developing, managing and influencing people and the bottom line results.
- Experience in customer facing, fast paced business.
- Financial knowledge of Cash handling, banking and working with budgets.
- Experience working in Middle East; international business or luxury market experience.
- Prior experience with Duty Free or airport.
- Operational knowledge of a Retail Environment.
- Knowledge of the business environment in the region and ability to tap into networks to stay current
- Highly organized and able to adapt quickly to changing priorities.
- A hands-on retail operator who is flexible around the needs of a 24 hour business.
- Proficient with MS Office, while working knowledge of other retail IT systems is must.
- High degree of analytical and financial reports.
- Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
This advertiser has chosen not to accept applicants from your region.
7
Retail Manager - Luxury Fashion QAtar Duty Free
Doha, Doha
Qatar Airways
Posted today
Job Viewed
Job Description
**About the role**
The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability - through people. Ensure promotions are accurate and merchandised to the company’s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded.
Key Accountabilities include, but are not limited to:
- Manage and motivate the QDFC retail team to increase sales and ensure efficiency. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Analyse sales figures and forecast future sales to achieve departmental budget. Use information technology to record sales figures for data analysis and forward planning; analyse and interpret trends to facilitate department planning.
- Ensure that the merchandise is displayed attractively and customers can easily shop for what they need; manage stock levels and make key decisions about stock control.
- Ensure standards for quality, customer service and health and safety are met; resolve health and safety, legal and security issues promptly.
- Work to create a win-win situation where customers are satisfied and have a great shopping experience in HIA.
- Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication across the department.
- Maintain awareness of market trends in the retail travel industry, understand forthcoming customer initiatives and monitor what competitors are doing.
- Initiate positive changes based on on-going observation to improve the business performance.
- Organise special promotions, displays and events in order to maximise profits and meet the target budget.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
**Qualifications**:
**About you**
- Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience.
- Experience in retail developing, managing and influencing people and the bottom line results.
- Experience in customer facing, fast paced business.
- Financial knowledge of Cash handling, banking and working with budgets.
- Experience working in Middle East; international business or luxury market experience.
- Prior experience with Duty Free or airport.
- Operational knowledge of a Retail Environment.
- Knowledge of the business environment in the region and ability to tap into networks to stay current
- Highly organized and able to adapt quickly to changing priorities.
- A hands-on retail operator who is flexible around the needs of a 24 hour business.
- Proficient with MS Office, while working knowledge of other retail IT systems is must.
- High degree of analytical and financial reports.
- Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability - through people. Ensure promotions are accurate and merchandised to the company’s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded.
Key Accountabilities include, but are not limited to:
- Manage and motivate the QDFC retail team to increase sales and ensure efficiency. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Analyse sales figures and forecast future sales to achieve departmental budget. Use information technology to record sales figures for data analysis and forward planning; analyse and interpret trends to facilitate department planning.
- Ensure that the merchandise is displayed attractively and customers can easily shop for what they need; manage stock levels and make key decisions about stock control.
- Ensure standards for quality, customer service and health and safety are met; resolve health and safety, legal and security issues promptly.
- Work to create a win-win situation where customers are satisfied and have a great shopping experience in HIA.
- Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication across the department.
- Maintain awareness of market trends in the retail travel industry, understand forthcoming customer initiatives and monitor what competitors are doing.
- Initiate positive changes based on on-going observation to improve the business performance.
- Organise special promotions, displays and events in order to maximise profits and meet the target budget.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
**Qualifications**:
**About you**
- Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience.
- Experience in retail developing, managing and influencing people and the bottom line results.
- Experience in customer facing, fast paced business.
- Financial knowledge of Cash handling, banking and working with budgets.
- Experience working in Middle East; international business or luxury market experience.
- Prior experience with Duty Free or airport.
- Operational knowledge of a Retail Environment.
- Knowledge of the business environment in the region and ability to tap into networks to stay current
- Highly organized and able to adapt quickly to changing priorities.
- A hands-on retail operator who is flexible around the needs of a 24 hour business.
- Proficient with MS Office, while working knowledge of other retail IT systems is must.
- High degree of analytical and financial reports.
- Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
This advertiser has chosen not to accept applicants from your region.
8
Executive - Customer Service
Doha, Doha
Apparel Group
Posted today
Job Viewed
Job Description
Join to apply for the Executive - Customer Service role at Apparel Group
Join to apply for the Executive - Customer Service role at Apparel Group
Job Description
Objective:
This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
Key Responsibility:
Customer Relationship Management
- Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
- Maintain up-to-date customer records, delivery status reports, and order documentation.
- Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
- Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
- Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
- Follow up on open service requests and ensure escalations are handled promptly.
- Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
- Update customers proactively on order status, stock availability, or delivery timelines.
- Support the preparation of customer service KPIs and periodic service-level reports.
- Recommend process enhancements and digital tools to improve service response and customer satisfaction.
- Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
- Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
- 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
- Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
- Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
- Bachelor’s degree in Business Administration, Supply Chain, or a related field.
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Retail
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Manager Customer Service and Accessibility Guest Experience Expert (Front Desk Agent) B2b Customer Service Representative (6 months contract) Guest Experience Expert (Service Express Team Leader)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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This advertiser has chosen not to accept applicants from your region.
9