61 Senior Reservation Agent Temporary jobs in Qatar

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
  
  

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Previous Opera experience an asset
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
• First name *
  
  

• Last name *
  
  

• Email *
  
  

• Phone *
  
  

• Resume *. We accept .pdf, .doc, and .docx formats.
  
  

• these questions are a must
  
  

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as RESERVATION AGENTand build your career with us.

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Previous Opera experience an asset
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

• Manage incoming referrals, ensuring accurate data entry and timely processing.
• Schedule appointments and bookings, coordinating with patients and healthcare providers.
• Maintain accurate records of all referrals and bookings within the system.
• Troubleshoot and resolve any scheduling conflicts or booking issues.
• Provide excellent customer service to patients and healthcare providers, answering queries and providing assistance as needed.
• Generate reports on referral and booking activity, identifying trends and areas for improvement.
• Collaborate with other team members to ensure efficient workflow and optimal patient care.
• Maintain confidentiality of patient information and adhere to data protection protocols.

Qualifications

• Bachelor's degree with 1 year of similar experience or Minimum high / secondary school graduation with at least 3 years of work experience preferably call Centre.
• Proficiency in using referral and booking management systems.
• Work requires a minimum of 2 years experience in a healthcare setting or quality department or management experience.
• Preferred data quality experience in health care organizations.
• RBMS or Call Centre experience is a distinct advantage.

• Manage incoming referrals, ensuring accurate data entry and timely processing.
• Schedule appointments and bookings, coordinating with patients and healthcare providers.
• Maintain accurate records of all referrals and bookings within the system.
• Troubleshoot and resolve any scheduling conflicts or booking issues.
• Provide excellent customer service to patients and healthcare providers, answering queries and providing assistance as needed.
• Generate reports on referral and booking activity, identifying trends and areas for improvement.
• Collaborate with other team members to ensure efficient workflow and optimal patient care.
• Maintain confidentiality of patient information and adhere to data protection protocols.

Qualifications

• Bachelor's degree with 1 year of similar experience or Minimum high / secondary school graduation with at least 3 years of work experience preferably call Centre.
• Proficiency in using referral and booking management systems.
• Work requires a minimum of 2 years experience in a healthcare setting or quality department or management experience.
• Preferred data quality experience in health care organizations.
• RBMS or Call Centre experience is a distinct advantage.