69 Senior Reservations Agent Discover Qatar jobs in Doha
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Customer Service Representative
Posted 1 day ago
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We are seeking an experienced Customer Service Executive to manage customer interactions, handle inquiries and complaints, and coordinate services while ensuring exceptional customer satisfaction and maintaining professional service standards.
- Multi-Channel Customer Communication - Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates
- Service Coordination & Scheduling - Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution
- Complaint Resolution & Relationship Management - Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships
- Documentation & Team Support - Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed
- Experience & Industry Knowledge - Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes
- Communication Excellence - Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous
- Technical & Professional Skills - Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations
- Interpersonal Abilities - Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams
- CRM Software Experience - Familiarity with customer relationship management systems
- Industry-Specific Knowledge - Understanding of automotive, electronics, or technical service procedures
- Advanced Language Skills - Trilingual capabilities for broader customer demographic coverage
- Conflict Resolution Training - Professional certification in customer service or conflict resolution techniques
Customer Service Executive
Posted 9 days ago
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Job Description
- Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
- Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
- Provide regular updates to customers on service progress and follow up as needed.
- Recommend and upsell additional services based on customer needs and vehicle condition.
- Maintain and update accurate customer records.
- Prepare service-based invoices and assist with billing documents.
- Resolve customer complaints and ensure a smooth, satisfying service experience.
Customer Service Manager
Posted 9 days ago
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Job Description
With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career.
We are currently looking for a: Customer Service Manager
Location: Middle East
The Customer Service Manager is responsible for:
- Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
- Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
- Supervising staff according to policies and procedures.
- Evaluating operations and maintenance of facilities, recommending and implementing improvements.
- Managing team performance, including training, supervision, and direction.
- Working on client premises and being available for emergency calls.
- Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
- Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
- Removing blockages within sewage networks, including manual and mechanical cleaning.
- Removing floodwater and rainwater using suction/jetting tankers and restoring sites.
Let your career flow with us. Dive into shaping the future of water!
#J-18808-LjbffrCUSTOMER SERVICE REPRESENTATIVE
Posted 9 days ago
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Job Description
Company: KILONEWTONS
Location: Doha, Qatar
Experience: Minimum 3 Years
Website: Description
KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar . The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service.
If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- Provide timely and accurate responses to customer questions and concerns.
- Process orders, returns, and refunds efficiently.
- Maintain and update customer records in the CRM system.
- Escalate complex issues to the relevant departments when necessary.
- Gather customer feedback to improve service quality.
- Assist in resolving complaints with professionalism and patience.
- Stay updated on company products, services, and policies.
- Collaborate with the sales and support teams to enhance the customer experience.
- Minimum 3 years of experience in customer service, call centers, or client support roles.
- Excellent verbal and written communication skills in English (Arabic is a plus).
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
- Ability to multitask and work under pressure.
- Friendly, patient, and empathetic attitude toward customers.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook).
- Experience in e-commerce, retail, or B2B customer service is a plus.
- Competitive salary and benefits.
- Opportunities for career growth and training.
- Positive and supportive work environment.
- Work with a dynamic and professional team.
Send your updated CV to with the subject line: “Customer Service Representative – (Your Name)” .
Visit our careers page: is an equal-opportunity employer. We welcome applicants from diverse backgrounds.
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Customer Service Representative
Posted 9 days ago
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Job Description
Management Solutions International (MSI) is hiring!
We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location) .
Requirements :
Diploma or higher qualification
3+ years experience in customer service within logistics / warehouse / distribution
Arabic language proficiency is mandatory
Familiarity with Warehouse Management Systems (WMS) preferred
Willing to work in rotational / shift-based schedules
Only shortlisted applicants will be contacted.
#J-18808-LjbffrCustomer Service Executive
Posted 9 days ago
Job Viewed
Job Description
- Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
- Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
- Provide regular updates to customers on service progress and follow up as needed.
- Recommend and upsell additional services based on customer needs and vehicle condition.
- Maintain and update accurate customer records.
- Prepare service-based invoices and assist with billing documents.
- Resolve customer complaints and ensure a smooth, satisfying service experience.
Customer Service Agent
Posted 9 days ago
Job Viewed
Job Description
- Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
- Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
- Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
- Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
- Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
- Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
- Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.
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Customer Service Executive
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Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Responsibilities
Multi-Channel Customer Communication
- Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates Service Coordination & Scheduling
- Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution Complaint Resolution & Relationship Management
- Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships Documentation & Team Support
- Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed Must Have
Experience & Industry Knowledge
- Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes Communication Excellence
- Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous Technical & Professional Skills
- Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations Interpersonal Abilities
- Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams Nice to have
CRM Software Experience
- Familiarity with customer relationship management systems Industry-Specific Knowledge
- Understanding of automotive, electronics, or technical service procedures Advanced Language Skills
- Trilingual capabilities for broader customer demographic coverage Conflict Resolution Training
- Professional certification in customer service or conflict resolution techniques
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customer service sales
Posted 1 day ago
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Job Description
customer service sales, Doha By continuing to use the website, I agree to the Terms of Use and Privacy Policy . You can tune your job alerts or unsubscribe at any time. Career Area Product Support Your Work Shapes the World at Caterpillar Inc When you join Caterpillar youre joining a global team who cares not just about the work we do - but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We dont just talk about progress and innovation here - we make it happen with our. Caterpillar Doha Career Area Product Support Your Work Shapes the World at Caterpillar Inc When you join Caterpillar youre joining a global team who cares not just about the work we do - but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We dont just talk about progress and innovation here - we make it happen with our. View salary & More Info 3 days ago Management Solutions International Our client in Qatar is looking to hire ESD DCS Service Engineer Responsibilities Execute installations Online modifications including S W H W upgrades and rev-ups application change requests and or other professional services jobs by work orders and or customer contracts Respond to allocated trouble requests providing appropriate on-site service of equipment to restoration functionality and. Management Solutions International Doha Our client in Qatar is looking to hire ESD DCS Service Engineer Responsibilities Execute installations Online modifications including S W H W upgrades and rev-ups application change requests and or other professional services jobs by work orders and or customer contracts Respond to allocated trouble requests providing appropriate on-site service of equipment to restoration functionality and. View salary & More Info 6 days ago Qatar National Bank Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service Essential Duties Responsibilities by Dimensions A Shareholder Financial Achieve Key Performance Indicators KPIs like average time taken to answer calls average time taken to resolve queries process number of call. Qatar National Bank Doha Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service Essential Duties Responsibilities by Dimensions A Shareholder Financial Achieve Key Performance Indicators KPIs like average time taken to answer calls average time taken to resolve queries process number of call. View salary & More Info 7 hours ago Job title Lead Customs Clearance Agent Ref 224764 Location Qatar - Doha Job family Not Specified Closing date 24-Aug-2025 About the Role Qatar Aviation Services Cargo is recruiting for Lead Customs Clearance Agent to fill the role recently vacated due to an internal promotion The role will be responsible to process customs formalities and clearance of company materials for all shipment cosigned. Qatar Airways Doha Job title Lead Customs Clearance Agent Ref 224764 Location Qatar - Doha Job family Not Specified Closing date 24-Aug-2025 About the Role Qatar Aviation Services Cargo is recruiting for Lead Customs Clearance Agent to fill the role recently vacated due to an internal promotion The role will be responsible to process customs formalities and clearance of company materials for all shipment cosigned. View salary & More Info 2 days ago Job title TS Manager - Service Support Ref 225966 Location Qatar - Doha Job family Corporate Commercial Closing date 25-Aug-2025 About the role We are looking for a proactive and Self - driven TS Service Support manager to lead service improvement initiatives EUT projects and user engagement across QR Group This role plays critical part in transforming how we deliver review and enhance support.
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