66 Service Agent jobs in Qatar

We are seeking dedicated, professional and customer-focused Arabic-speaking Customer Service Agent to join our growing support team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints and providing exceptional service across various communication channels.

Key Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies
• Microsoft Office Skills

Requirements:

• Fluency in Arabic is mandatory.
• Previous experience in a customer service or call center environment is preferred.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle high call/chat volumes.
• Strong computer skills and proficiency in using CRM tools or call center software.
• Willingness to work in shifts, including evenings, weekends, and holidays (if applicable).

Job Type: Full-time

Pay: QAR5, QAR6,000.00 per month

Experience:

• Customer Service Agent: 2 years (Required)

Language:

• Arabic (Required)

Location:

• Doha (Required)

Key Responsibilities:

• Call back Process within 24 hours.
• Coordinate with destination on customs paperwork's for held shipments.
• Timely communication through Email / Fax / Telephone with relative department for problem resolution.
• Check unassigned traces every 30 minutes. Review all traces at least 2 times daily.
• Check pending traces and other transactions within 16 hours.
• Confirm delivery instructions with customer.
• Maintaining Quality feedback on trace resolve the issue.
• Follow up with customer as per standard.

Knowledge:

• Courier and freight operations Knowledge/ background.
• Disciplined, strong communication skills.
• A customer first mindset.
• Ability to handle a fast-paced logistics environment.

Required Qualification & Skills:

• Diploma is preferable
• High School is acceptable.
• Mandatory : MS Office, good communication skills.

Experience:

• At least 3 years of relevant work
• 1-2 years preferably in logistics.

Others:

• Working Hours / Shifts : 8 hrs/ day.
• Day off : Friday only currently / applicable to change.
• Age Limit : 25-35
• With transferable visa Sponsorship.
• Gender Preference : Female / Filip
• Joining Date : Immediate Join in

Job Type: Full-time

Pay: QAR6, QAR7,000.00 per month

We are currently seeking a Customer Service Agent with strong administrative and customer-handling skills to join our team in Doha. The ideal candidate will have a minimum of 3 years of professional experience in a similar role and possess excellent communication and problem-solving abilities.

Key Responsibilities:

• Handle customer inquiries efficiently via phone, email, and in-person interactions
• Maintain and update customer records and internal databases
• Provide administrative support to the customer service and operations teams
• Coordinate with internal departments to ensure prompt resolution of customer issues
• Prepare and manage daily reports, service requests, and documentation
• Assist in scheduling, follow-ups, and communication with clients
• Ensure a high level of customer satisfaction by providing accurate and timely information

Requirements:

• Minimum 3 years of experience in customer service and/or administrative support
• Excellent verbal and written communication skills (English; Arabic is a plus)
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Ability to remain calm and professional under pressure
• Transferable visa with NOC preferred
• Male candidates only

Job Type: Full-time

Pay: QAR4, QAR5,000.00 per month

Company Description

SMSA Express is a market leader in the courier industry, providing services since 1994. The company offers a range of services including international and domestic express transportation, freight forwarding, customs clearance, and e-commerce solutions. SMSA Express is known for its reliable services to numerous organizations and governmental entities, emphasizing time-sensitive deliveries and security compliance. With a vast network connecting 230 countries, SMSA Express strives to meet the logistics needs of both businesses and individuals, offering cost-effective and diverse shipping solutions.

Role Description

This is a full-time, on-site role for a Customer Service Agent located in Doha, Qatar. The Customer Service Agent will be responsible for handling customer inquiries, resolving complaints, and providing information about SMSA's services. Tasks include managing communication through various channels, processing orders, and ensuring customer satisfaction by addressing their needs promptly and accurately.

Qualifications

• Excellent verbal and written communication skills
• Customer service experience, including handling inquiries and resolving complaints
• Ability to work efficiently in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency in using customer service software and tools
• Ability to work independently and as part of a team
• Familiarity with logistics and courier industry is a plus
• Bachelor's degree in Business, Communications, or related field is preferred

Diet Café Nutrition Center is a leading provider of healthy dining solutions and slimming programs in Qatar. We are dedicated to helping our clients achieve their wellness goals through customized nutrition plans and professional support. To ensure a welcoming and seamless experience for our clients, we are seeking a friendly, professional, and service-oriented Receptionist & Customer Service Agent to join our team.

Key Responsibilities:

• Greet clients and visitors warmly, ensuring a professional and welcoming first impression.
• Answer phone calls, WhatsApp inquiries, and emails in a timely and professional manner.
• Manage client appointments, bookings, and schedule coordination.
• Provide detailed information about our meal memberships, slimming programs, and services.
• Assist clients with registration, payments, and membership renewals.
• Handle customer feedback, complaints, and requests with professionalism and care.
• Maintain accurate client records and update databases as required.
• Support administrative tasks including filing, reporting, and coordination with other departments.
• Collaborate with the sales and nutrition teams to ensure excellent client service.

Requirements:

• High school diploma or bachelor's degree preferred.
• Previous experience in customer service, reception, or hospitality is an advantage.
• Strong communication and interpersonal skills with a client-focused approach.
• Proficiency in Microsoft Office and basic computer skills.
• Fluent in English (Arabic is an advantage).
• Professional appearance, positive attitude, and the ability to multitask.
• Strong organizational skills and attention to detail.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Experience:

• Customer service: 1 year (Required)

Language:

• Arabic (Required)
• English (Required)

Location:

• Doha (Required)

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies
• Microsoft Office Skills

Job Type: Full-time

Pay: QAR5, QAR6,000.00 per month

Company Description

Experience stylishly designed modern spaces at Hilton Doha The Pearl Hotel & Residences, located at the entrance of The Pearl. With panoramic views of Doha's skyline, guests enjoy comfortable accommodation and exquisite dining. The hotel is just steps away from entertainment and dining options in Porto Arabia and Medina Centrale districts, and only a 10-minute drive from West Bay. It is conveniently located 30 minutes from Hamad International Airport.

Role Description

This is a full-time on-site role for a Guest Service Agent at Hilton Doha The Pearl, located in Doha, Qatar. The Guest Service Agent will be responsible for greeting guests, managing check-ins and check-outs, handling guest inquiries and complaints, providing information about the hotel and local area, coordinating with other hotel staff to ensure a seamless guest experience, and maintaining accurate records of guest information and transactions.

Qualifications

• Customer service and interpersonal communication skills
• Ability to handle guest inquiries and complaints professionally and efficiently
• Experience with hotel management software and reservation systems
• Organizational and time management skills
• Multitasking and problem-solving abilities
• Fluency in English; additional language skills are a plus
• Previous experience in the hospitality industry is beneficial
• Ability to work flexible hours, including weekends and holidays

Position Overview

Welcome guests, answer their inquiries, resolve problems, and provide an outstanding first impression at all times. Handle check-in/check-out, assist VIPs, respond to special requests, and support a positive, professional hotel environment.

Key Responsibilities

• Greet and check in/out guests promptly and courteously
• Answer guest questions and resolve complaints with a solutions-focused attitude
• Be knowledgeable about all room types, hotel status, events, group/VIP arrivals, and regular guest preferences
• Handle arrivals/departures, safe deposit boxes, and necessary paperwork according to procedures
• Respond to and fulfill guest requests, arrange celebrations, and manage special amenities
• Maintain front desk and lobby cleanliness
• Upsell hotel amenities and contribute to revenue goals
• Record and report complaints; ensure prompt issue resolution
• Support new staff training and monitor performance
• Coordinate with Housekeeping, Concierge, F&B, Reservations, and Accounts for seamless service
• Collect feedback for continuous improvement and report challenges to management
• Maintain guest confidentiality, monitor security, and report suspicious activity
• Ensure handovers and payment security; do not hold passports at reception
• Know and follow all health, safety, fire, and emergency policies
• Wear uniform and maintain high appearance and hygiene standards

Requirements

• Experience in hospitality or customer-facing role
• Warm, professional, solution-oriented communicator
• Attention to detail and organizational skills
• Able to multitask and stay calm under pressure
• Basic computer proficiency (PMS & Microsoft Office)
• Willingness to work flexible shifts, weekends, holidays
• Commitment to exceptional guest service

Job Type: Full-time

Application Question(s):

• Do you have a Valid QID?
• Can you provide NOC for Sponsorship Transfer?
• Can you Start Immediately?

The GRE is at the forefront of customer service. To be the first one to greet guests as they arrive. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering.

To provide a courteous, professional, efficient and flexible service at all times, following the set Standards of Performance and Objectives set in the Hotel's Mission Statement.

To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks required for the position.

To be entirely flexible and adapt to rotate within the department of the Hotel as assigned by the Front Office Manager.

To be fully conversant with all services and facilities offered by the hotel.

To be responsible for the typing, filing and up keeping of all Private & Confidential matters related to the department of Front Office. To fully understand and adhere to the Confidentiality Requirement for the position.

To set up an efficient network of communication within the department and with other departments.

Welcoming and greeting all guest arrivals into the Hotel (Walk-ins, Guests in-house, Corporate Clients, etc.) Attend to guests courteously and deal promptly with their requests and queries.

Arabic Male candidates are encourage.

Job Type: Full-time

Pay: QAR2, QAR2,100.00 per month

Experience:

• Hotel: 2 years (Required)

Language:

• English (Required)
• Arabic (Required)