104 Service Agent jobs in Qatar

Job Summary

The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment, such as a hotel or resort. They serve as the primary point of contact for guests, assisting with check-in and check-out procedures, handling inquiries and requests, and addressing any concerns or issues promptly and professionally. Guest Service Agents also provide information about hotel amenities, local attractions, and dining options, and may coordinate services such as transportation, luggage assistance, and room upgrades. Overall, their role is to create a welcoming and comfortable environment for guests and ensure their needs are met to enhance their overall satisfaction.

• Greet guests upon arrival and assist with check-in procedures, including verifying identification, processing payments, and issuing room keys.
• Handle guest inquiries, requests, and complaints promptly and courteously, providing accurate information and resolving issues to ensure guest satisfaction.
• Provide information about hotel amenities, local attractions, and dining options, assisting guests in making arrangements and reservations as needed.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests, such as room service, housekeeping services, and maintenance repairs.
• Maintain a neat and organized front desk area, including stocking supplies, updating guest information, and ensuring cleanliness and orderliness at all times.
• Process check-outs efficiently, reviewing charges, collecting payments, and issuing invoices or receipts as required.
• Handle incoming phone calls, emails, and faxes, directing inquiries to the appropriate departments or personnel and taking messages as necessary.
• Uphold hotel policies and procedures, including security measures, confidentiality guidelines, and health and safety protocols, to ensure a safe and secure environment for guests and staff.
• Assist with administrative tasks, such as updating guest records, filing paperwork, and preparing reports for management as needed.
• Continuously strive to exceed guest expectations, anticipate their needs, and provide personalized service to enhance their overall experience during their stay.

• Understanding of hospitality industry standards, including hotel operations, guest service principles, and standard procedures for check-in, check-out, and guest assistance.
• Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management, conveying information clearly and courteously.
• Strong customer service skills to provide personalized assistance, address guest inquiries and concerns, and exceed guest expectations in a professional and friendly manner.
• Keen attention to detail to accurately process guest information, handle reservations, and ensure that guest preferences and special requests are accommodated.
• Ability to think quickly and effectively resolve guest issues or complaints, demonstrating resourcefulness and a proactive approach to guest satisfaction.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus

Collaboration, Accountability, Resilience, Equipment Management L1, Quality Event Planning L1, Quality and Safety L1, Guest Relations L1, Leadership, Entertainment Management L1

استخدام الذكاء الاصطناعي لتقييم مدى ملاءمتك

احصل على مشورة مستندة إلى الذكاء الاصطناعي بشأن هذه الوظيفة وغيرها من الميزات الحصرية.

• دوام كامل

• غير ذلك

• الضيافة

تزيد الترشيحات من فرصك في الوصول لمقابلة الوظيفة في شركة IHG Hotels & Resorts، إلى الضعف

احصل على إشعارات عندما يتم نشر وظيفة جديدة.

نكشف عن معرفة المجتمعات بشكل جديد. يضيف الخبراء بيانات مباشرة في كل مقال بدأ بمساعدة الذكاء الاصطناعي.

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest inquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

• Take reservations and greet/register guests
• Provide outstanding guest service during the stay
• Settle the guest’s account upon completion of stay
• Handle guest inquiries, requests and comments promptly and efficiently
• Ensure guest satisfaction throughout their stay

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Ability to work shifts, weekends and public holidays
• Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

The primary responsibility of a guest service agent is to provide expert services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest inquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred

• Entry level

• Full-time

• Other

• Hospitality