55 Service Associate jobs in Qatar

We are seeking an experienced Customer Service Executive to manage customer interactions, handle inquiries and complaints, and coordinate services while ensuring exceptional customer satisfaction and maintaining professional service standards.

Responsibilities

• Multi-Channel Customer Communication - Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates
• Service Coordination & Scheduling - Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution
• Complaint Resolution & Relationship Management - Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships
• Documentation & Team Support - Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed

Must Have

• Experience & Industry Knowledge - Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes
• Communication Excellence - Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous
• Technical & Professional Skills - Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations
• Interpersonal Abilities - Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams

Nice to have

• CRM Software Experience - Familiarity with customer relationship management systems
• Industry-Specific Knowledge - Understanding of automotive, electronics, or technical service procedures
• Advanced Language Skills - Trilingual capabilities for broader customer demographic coverage
• Conflict Resolution Training - Professional certification in customer service or conflict resolution techniques

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Position: Customer Service Representative

Company: KILONEWTONS

Location: Doha, Qatar

Experience: Minimum 3 Years

Website: Description

KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar . The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service.

If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.
  
  

Qualifications & Skills

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.
  
  

Why Join KILONEWTONS?

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.
  
  

How To Apply

Send your updated CV to with the subject line: “Customer Service Representative – (Your Name)” .

Visit our careers page: is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

× #J-18808-Ljbffr

Position:

Customer Service Representative

Company:

KILONEWTONS

Location:

Doha, Qatar

Experience:

Minimum 3 Years

Website:

Description

KILONEWTONS is seeking a professional and customer-focused

Customer Service Representative

to join our team in

Doha, Qatar . The ideal candidate will have

at least 3 years of experience

in customer support, excellent communication skills, and a passion for delivering outstanding service.

If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

Key Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and live chat. Provide timely and accurate responses to customer questions and concerns. Process orders, returns, and refunds efficiently. Maintain and update customer records in the CRM system. Escalate complex issues to the relevant departments when necessary. Gather customer feedback to improve service quality. Assist in resolving complaints with professionalism and patience. Stay updated on company products, services, and policies. Collaborate with the sales and support teams to enhance the customer experience.

Qualifications & Skills

Minimum 3 years of experience in customer service, call centers, or client support roles. Excellent verbal and written communication skills in English (Arabic is a plus). Strong problem-solving and conflict-resolution abilities. Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot). Ability to multitask and work under pressure. Friendly, patient, and empathetic attitude toward customers. Basic knowledge of Microsoft Office (Word, Excel, Outlook). Experience in e-commerce, retail, or B2B customer service is a plus.

Why Join KILONEWTONS?

Competitive salary and benefits. Opportunities for career growth and training. Positive and supportive work environment. Work with a dynamic and professional team.

How To Apply

Send your

updated CV

to



with the subject line:

“Customer Service Representative – (Your Name)” .

Visit our careers page:

is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

× #J-18808-Ljbffr

We are seeking an experienced Customer Service Executive to manage customer interactions, handle inquiries and complaints, and coordinate services while ensuring exceptional customer satisfaction and maintaining professional service standards.

Responsibilities

Multi-Channel Customer Communication

- Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates Service Coordination & Scheduling

- Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution Complaint Resolution & Relationship Management

- Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships Documentation & Team Support

- Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed Must Have

Experience & Industry Knowledge

- Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes Communication Excellence

- Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous Technical & Professional Skills

- Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations Interpersonal Abilities

- Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams Nice to have

CRM Software Experience

- Familiarity with customer relationship management systems Industry-Specific Knowledge

- Understanding of automotive, electronics, or technical service procedures Advanced Language Skills

- Trilingual capabilities for broader customer demographic coverage Conflict Resolution Training

- Professional certification in customer service or conflict resolution techniques

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QNB3404 - Associate Corporate Customer Service (Qatarization) QNB3404 - Associate Corporate Customer Service (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
• Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
• Implements KPI’s and best practices for Officer, Corporate Customer Services
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Customer (Internal & External):
• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• Ensure customer satisfaction all times and resolve customer complaints timely and effectively.
• Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.
• Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.
• Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers’ signatures.
• Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
• Refer to Manager, Customer Services for any unresolved queries on transactions handled.
• Monitor the service standards operational in the branch and look for creative ways to improve service delivery.
• Ensure compliance to internal service quality standards and compliance to audit requirements.
• Learning & Knowledge:
• Possess working knowledge of branch customer service to carry out duties and responsibilities.
• Identify related areas for professional development of self.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

Education/Experience Requirements

• Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID (Front and Back)
• Educational Certificates
• Birth Certificate

Guest Experience Expert (Front Desk Agent) Guest Experience Expert - Guest Relations QNB3330 - Associate Card Center Customer Service (Qatarization) Guest Experience Expert (Front Desk Agent) QNB3412 - Associate Customer Services (Qatarization) QNB3460 - Associate Customer Services (Qatarization) QNB3403 - Officer Corporate Customer Service (Qatarization) QNB3336 - Associate Corporate Customer Services (Qatarization) QNB3325 - Officer Card Center Customer Service (Qatarization) QNB3331 - Associate Customer Services (Qatarization) QNB3324 - Senior Officer Customer Services (Qatarization) #J-18808-Ljbffr

QNB3404 - Associate Corporate Customer Service (Qatarization)

QNB3404 - Associate Corporate Customer Service (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Officer, Corporate Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Ensure customer satisfaction all times and resolve customer complaints timely and effectively. Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitor the service standards operational in the branch and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements. Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements

Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Note: you will be required to attach the following:

Resume/CV Passport QID (Front and Back) Educational Certificates Birth Certificate

Guest Experience Expert (Front Desk Agent)

Guest Experience Expert - Guest Relations

QNB3330 - Associate Card Center Customer Service (Qatarization)

Guest Experience Expert (Front Desk Agent)

QNB3412 - Associate Customer Services (Qatarization)

QNB3460 - Associate Customer Services (Qatarization)

QNB3403 - Officer Corporate Customer Service (Qatarization)

QNB3336 - Associate Corporate Customer Services (Qatarization)

QNB3325 - Officer Card Center Customer Service (Qatarization)

QNB3331 - Associate Customer Services (Qatarization)

QNB3324 - Senior Officer Customer Services (Qatarization) #J-18808-Ljbffr

Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.

**REQUIREMENT**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
- Must be familiar with MS office.

**Job Types**: Full-time, Permanent

**Salary**: Up to QAR3,000.00 per month

Application Question(s):

- Are you avaiable in Doha with NOC?

**Experience**:

- Customer Service: 2 years (preferred)

**Language**:

- Are you able to Speak English? (preferred)

License/Certification:

- Are you able to operate MS Excel and MS. word? (preferred)

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)

Overview

GovCIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position.

Responsibilities

Provide client systems technical support. The contractor shall:

1. Provide Tier 1 support to resolve administrative and technical concerns with client/server devices;
2. Install, configure and operate client/server devices;
3. Provide OM&S of hardware and software;
4. Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures;
5. Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer;
6. When requested, assist the unit EC with computer hardware and software inventories.

Qualifications

High School with 1 - 3 years (or commensurate experience). Clearance Required: Secret.

Required Skills and Experience:

• IAT-II Certification
• A+
• MCSA-Windows 10 or newer
• Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation.

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Salary Range

The posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.

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Overview

GovCIO is currently hiring for Client Systems Technician Support. This position will be located in Qatar and will be an onsite position. Responsibilities

Provide client systems technical support. The contractor shall: Provide Tier 1 support to resolve administrative and technical concerns with client/server devices; Install, configure and operate client/server devices; Provide OM&S of hardware and software; Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures; Assist and provide continuity to the communications squadron’s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer; When requested, assist the unit EC with computer hardware and software inventories. Qualifications

High School with 1 - 3 years (or commensurate experience). Clearance Required: Secret. Required Skills and Experience: IAT-II Certification A+ MCSA-Windows 10 or newer Must have 1-2 years’ practical experience in installation, repair, troubleshooting, and maintenance of communications systems or equipment; installing/deleting client-level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service releases of workstation. Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted salary range is USD $40,690.00 - USD $59,609.00 /Yr.

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