66 Service Associate jobs in Qatar

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

• The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
• You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

What You Will Do
Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills To Be Successful

• Strong verbal communication skills.
• Exceptional customer service skills.
• Attention to detail for maintaining store standards.
• Ability to engage in upselling and cross-selling.

What Qualifies You For The Role

• Previous experience of 3+ years in customer-facing roles, with a focus on providing excellent service
• High School (Bachelor Preferred)
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate
why
this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Rig 1938 is the world's highest tower of its kind, reaching 82 metres.

Job Description

Guest Service Associate (Seasonal)

This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.

• Greet all guests with a friendly and professional attitude.
• Assist with ticketing, wristband distribution, and season pass processing.
• Provide information about attractions, park policies, events, and amenities.
• Handle guest inquiries, complaints, and feedback efficiently and professionally.
• Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.
• Monitor entrance/exit areas to ensure safety and flow of guest traffic.
• Support other departments as needed.
• Maintain cleanliness and organization in guest service areas.
• Enforce park rules and safety procedures courteously.
• Assist in emergency procedures when necessary.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor environment.
• Willingness to work flexible hours, including weekends and holidays.
• Basic math and computer skills (for POS systems).
• Positive attitude, reliability, and teamwork mindset.

Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Rig 1938 is the world's highest tower of its kind, reaching 82 metres.

Job Description

Guest Service Associate (Seasonal)

This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.

• Greet all guests with a friendly and professional attitude.
• Assist with ticketing, wristband distribution, and season pass processing.
• Provide information about attractions, park policies, events, and amenities.
• Handle guest inquiries, complaints, and feedback efficiently and professionally.
• Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.
• Monitor entrance/exit areas to ensure safety and flow of guest traffic.
• Support other departments as needed.
• Maintain cleanliness and organization in guest service areas.
• Enforce park rules and safety procedures courteously.
• Assist in emergency procedures when necessary.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor environment.
• Willingness to work flexible hours, including weekends and holidays.
• Basic math and computer skills (for POS systems).
• Positive attitude, reliability, and teamwork mindset.

Company: QueensMobile

Location: Qatar

Contact

About Us

QueensMobile is a trusted provider of Apple home service repair in Qatar. We specialize in serving Qatari customers through WhatsApp, Instagram, and direct calls, offering professional and reliable repair services.

Position: Customer Care (Female)

We are hiring a female customer care representative who is professional, friendly, and hardworking.

Responsibilities:

• Handle customer inquiries via WhatsApp, Instagram, and phone calls
• Communicate in Arabic and English with Qatari and expatriate customers
• Provide excellent customer service with patience, professionalism, and accuracy
• Maintain a friendly and helpful attitude while managing multiple customer requests
• Ensure customers have a smooth service experience

Requirements:

• Female candidate
• Strong communication skills in Arabic & English
• Customer service experience preferred (not mandatory if eager to learn)
• Hardworking, dependable, and able to handle customers professionally
• Friendly personality and willingness to go the extra mile

What We Offer:

• A professional position with growth opportunities
• Attractive salary package (based on experience and performance)
• A positive and supportive work environment

To apply, please contact us directly:

Job Type: Full-time

Pay: QAR2, QAR5,000.00 per month

Job title

Customer Care Outstations Coordinator

Ref #

Location

Qatar - Doha

Job family

Customer Service

• Closing date: 30-Oct-2025

About the role

As a Customer Care Outstations Coordinator, you will be responsible in the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.

As part of your role, your additional responsibilities will include, but not limited to, the following:

• Investigate, analyze and independently respond to customer's feedback received through various sources. Maintain discretion relating to customer cases is paramount for the image and welfare of both the company and the customer.
• Carefully study reports generated from concerned departments internally to establish reason of the complaint and to propose the appropriate compensation level to the team leader.
• Communicate to customer using simple technologies, verbal and written communication should involve a high level of empathy and positive vocabulary.
• Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management and resolution processes. Responsible for the customer satisfaction.
• Coordinate work environment within the department to ensure effective work flow.
• Work within Customer Care SLAs (Service Level Agreement) in order to meet the deadlines.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

About you

A successful candidate should possess the following experience and qualifications:

• High School Diploma or Equivalent with Minimum 3 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 2 years of job-related experience
• Customer-facing experience in an airline or hospitality company.
• Excellent command of English language - both verbal and written
• Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent.
• Ability to apply company policy as well as own judgement for case resolutions.
• Comfortable working with a large volume of cases and ability to manage own and team's expectations with regards to workload and overtime requirements.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

• Business Unit

QNB - Qatar
- Division

QNBFS
- Department

Investment Banking / Capital Markets
- Country

Qatar
- Closing Date

31-Dec-2025

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Responsible for the front desk operations at the Company's office. First point of contact with the walk in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.

A. Shareholder & Financial - Establish account set up for Qatari and non-Qatari clients - Generate viable leads and forwarding them through the appropriate channels as defined by the internal processes - Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion. - Implements KPI's and best practices for Associate Customer Service. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External): - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Provide correct form to the customer to make his / her request in writing pass it on to the relevant departments for processing with appropriate documentation. - Taking customer inquiries about new account opening in person and the inquiries through internet. - Taking customer complaints and directing those to appropriate departments. - Ensure maintenance of service standards. - To assist customers in all their queries on Bank's product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory): - Performing the role of front office. - Providing a tracking number to all requests and updating details in the system. - Managing the Telephone System when call centre executive is absent or busy. - Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard. -

D. Learning & Knowledge: - Work in accordance with Company standards, the regulation and ethics and maintain licensed status. - Generate and provide new ideas for customer relationship and customer retention. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

Bachelor's degree with no years of experience required.

• Resume/CV

• Copy of Passport or QID

• Copy of Education Certificate

About Us

We are a dynamic and customer-focused organization committed to providing high-quality services and creating memorable experiences for our visitors and clients. We are seeking a Customer Care Specialist who will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate information about services, events, and policies.
• Address and resolve complaints or issues promptly, escalating where necessary.
• Maintain customer records and update databases as needed.
• Coordinate with internal teams to ensure smooth service delivery.
• Collect customer feedback and share insights with management for service improvement.
• Support booking, reservations, and registrations when required.

Qualifications & Skills

• Proven experience in customer service or a similar role.
• Strong communication and interpersonal skills.
• Ability to multitask and handle pressure in a fast-paced environment.
• Problem-solving and conflict-resolution skills.
• Proficient in MS Office and customer management systems.
• Fluency in English required; additional languages (Arabic, Hindi, etc.) are an advantage.

What We Offer

• Competitive salary package.
• Training and growth opportunities.
• A collaborative and customer-driven work environment.

Job Type: Full-time

Pay: From QAR4,000.00 per month

• Business Unit

QNB - Qatar
- Division

Retail Banking
- Department

Retail Banking
- Country

Qatar
- Closing Date

11-May-2026

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

A. Shareholder & Financial:

• Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
• Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
• Implements KPI's and best practices for Senior Associate, QNB First Customer Service
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

• Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
• Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
• Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
• Provide "service excellence" for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
• Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
• Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
• Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service and solutions to solve problems that might arise from complaints and difficulties in customer communication
• Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.
• Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
• Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).
• Maintain QNB First customer service area files, database, records, registers and logs under control.
• Provides authorization requests and downloads as necessary to ensure smooth running of the daily work and to be updated on a regular basis.
• Ensures compliance to internal service quality standards and compliance to audit requirements
• Refer to QNB First Service Manager for any unresolved queries on transactions handled.

• College Diploma OR
• Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• 2 years of experience required

• Resume/CV

• Qatari ID

• Passport Copy

• Educational Certificates - Degree

• Birth Certificate

About The Job

We are hiring a Customer Service Representative to be the first point of contact with our customers. The role involves handling inquiries, resolving issues efficiently, and ensuring customer satisfaction while representing Mondial's values.

Key Responsibilities:

• Handle customer calls and inquiries.
• Resolve complaints and problems effectively.
• Provide exceptional service that reflects the company's identity.
• Coordinate with other teams to ensure service continuity.

Requirements:

• Minimum 3 years of customer service experience.
• Fluency in Arabic and English.
• Excellent communication and problem-solving skills.
• Professional and customer-oriented attitude.
• Valid residency in Qatar.
• Immediate availability to join.

Location: Al Wakrah, Qatar

Work Schedule: Full-time, 6 days/week

Job Type: Full-time

Pay: From QAR2,300.00 per month