108 Service Center Management jobs in Qatar

Company Description

Quintessentially is the ultimate destination for discerning individuals, brands, and corporates seeking comprehensive lifestyle management and exclusive brand experiences. Dedicated to redefining excellence, Quintessentially elevates every aspect of its clients' lives through meticulous attention to detail. As the world's leading luxury lifestyle management group, Quintessentially sets new standards for luxury concierge services.

Role Description

This is a full-time on-site role for a Call Center Customer Service Representative located in Doha, Qatar. The Call Center Customer Service Representative will be responsible for handling incoming calls, addressing customer inquiries, providing support, and ensuring customer satisfaction. The representative will also be tasked with maintaining a high level of customer experience through efficient and effective communication.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in managing Customer Experience and handling Customer Service Representatives
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficiency in English; additional languages are a plus
• Prior experience in luxury or high-end customer service is advantageous
• High school diploma or equivalent; additional education in relevant fields is a plus

Purpose:

The purpose of this role is to provide Outstanding Customer Service to clients, welcoming them, checking them in and dealing with any complaint or issue, answering their questions about products and services and making sure they have a great experience. Assist with salon operation, provide reservations, and sell retail and addons.

Responsibilities:

• Provide Outstanding Customer Service to clients.
• Check in clients and welcome them.
• Sell Retail and Addons
• Provide reservations
• Process POS transactions
• Assist with salon operations such as resolving client complaints, stock management and other day to day salon activities.

Required Role Competencies:

• Strong English Speaking and writing skills
• Customer service experience
• Sales experience
• Sales driven
• Ability to deal with client complaints
• Confident
• Fast learner, ability to understand and memorize lots of information within a timely manner
• Ability to work under pressure or occasional stressful circumstances

Pay Package:

• Salary: Competitive Salary
• FREE Transportation
• • Booking commission
• • Retail commission
• Generous annual leave
• Free medical provided
• Free Salon Services

About the Company:

Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.

Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.

We are rapidly growing around the region. It's a fun and great place to work.

Website: /

WE are looking with MALE candidate.

Are you fluent in Arabic, Malayalam, and English?

Do you have experience in a call center environment?

We want YOU to join our growing team

Requirements:

Proficiency in Arabic, Malayalam, and English (spoken & written)

Previous experience working in a call center is a MUST

Excellent communication and customer service skills

Ability to multitask and handle high-pressure situations professionally

What We Offer:

Competitive Salary

Supportive Work Environment

Career Growth Opportunities

Training & Development Programs

Transferable visa

Job Type: Full-time

Pay: From QAR3,000.00 per month

We are currently looking for Customer service agent-Female Arabic Speaker who is having experience in E Commerce to join our customer service team.

As a customer service agent you will:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Job Type: Full-time

Pay: QAR4, QAR5,000.00 per month

Experience:

• Call Center Agenet: 4 years (Preferred)

We are looking for a Call Center Agent who can join immediately.

REQUIREMENTS, QUALIFICATIONS & SKILLS

• At least high school graduate.
• Minimum 2-3 years experience in Call Center. Sales experience is an advantage.
• Fluent in English.
• Able to communicate fluently, confidently and politely with good speaking skills.
• Call Center technical skills: CRM, escalation, complaint management, etc.
• Ready to work in shifts.

Job Types: Full-time, Permanent

Pay: QAR3, QAR4,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please do not forget to attach your updated CV.

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 2 years (Required)

Language:

• fluent English (Required)

License/Certification:

• Qatar ID (Required)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

YOUR TASKS:

• Provide a high level of customer service and professionalism, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
• Provide daily updates on clearance status of all shipments held in customs for clearance on ACA
• Daily check points to be created for network visibility using appropriate exception codes.
• Track and trace shipments in adherence to DHL's network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.

YOUR PROFILE:

• Proven ability to work under pressure in a fast paced, time sensitive environment
• Sound educational back ground with knowledge of the Service Industry, an added advantage
• Good oral and written communication skills – English & Arabic preferable
• Tolerance for stress in a fast paced working environment.
• Adheres to policies and procedures
• Possesses good relationship building and interpersonal skills
• Ability to effectively contribute as a team member as part of a busy team

OUR OFFER:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now

We look forward to receiving your application

Female Call Center Representative who has knowledge in Syrian Food

Job Type: Full-time

Pay: QAR3, QAR5,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• call center / customer representative: 2 years (Preferred)

Language:

• arabic and english (Preferred)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

YOUR TASKS:

• Provide a high level of customer service and professionalism, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
• Provide daily updates on clearance status of all shipments held in customs for clearance on ACA
• Daily check points to be created for network visibility using appropriate exception codes.
• Track and trace shipments in adherence to DHL's network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.

YOUR PROFILE:

• Proven ability to work under pressure in a fast paced, time sensitive environment
• Sound educational back ground with knowledge of the Service Industry, an added advantage
• Good oral and written communication skills – English & Arabic preferable
• Tolerance for stress in a fast paced working environment.
• Adheres to policies and procedures
• Possesses good relationship building and interpersonal skills
• Ability to effectively contribute as a team member as part of a busy team

OUR OFFER:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now

We look forward to receiving your application

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Job Type: Full-time

Pay: Up to QAR2,200.00 per month

Language:

• English & Arabic (Required)