87 Service Center Management jobs in Qatar

Requisition Number: 23229BR

Description:

We are seeking an experienced Operations Management Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Operations Leader will report directly to the Program Director and will be responsible for leading consulting and client teams in the execution of operational transformation projects.

Key Responsibilities:

1. Leadership & Team Management:
   • Lead and inspire a cross-functional team of consultants and client personnel dedicated to operational excellence.
   • Promote a culture of collaboration, continuous improvement, and high performance within the team.
2. Project Development & Execution:
   • Design and implement operational strategies that enhance efficiency, effectiveness, and service delivery related to roads and drainage assets.
   • Oversee the execution of transformational projects, ensuring alignment with client goals and industry standards.
   • Monitor project progress, addressing any issues that arise, and ensuring projects are completed on time and within budget.
3. Stakeholder Engagement:
   • Work closely with client stakeholders to identify operational challenges and opportunities for improvement.
   • Provide regular updates and reports to the Program Director and client executives on project status, challenges, and outcomes.
4. Continuous Improvement & Innovation:
   • Stay informed about industry trends, technologies, and best practices in operations management.
   • Facilitate training and workshops to enhance the operational capabilities of the client team.

What We Offer:

• Competitive salary and a comprehensive benefits package.
• Opportunity to lead significant operational transformation initiatives within the public sector.
• A supportive and dynamic work environment.

Qualifications:

Experience:

• Minimum of 25 years of experience in a relevant area, with at least 15 years in a leading role, preferably within the roads or drainage sectors.
• Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects.
• Both regional and international experience is required. A minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia, or equivalent.
• Demonstrated success in leading transformational projects and managing diverse teams.

Education:

• Bachelor’s degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master’s degree is preferred.
• Required relevant Chartered status and Professional License(s).

Skills:

• Strong leadership and team development skills.
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Proficient in operations management principles and methodologies.
• Outstanding communication and interpersonal skills.

Language Skills:

• Arabic language skills are preferred but not essential.

About Stantec:

We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.

The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!

Work Location(s): Qatar-Doha

Employment Type: Full-Time

Job Type: Regular

Job Category: Business Management

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

• Handling inbound and outbound calls related to banking inquiries and services.
• Providing accurate information and solutions to customer queries.
• Maintaining customer records by updating account information.
• Resolving customer complaints efficiently and effectively.
• Collaborating with team members to improve customer service processes.
• Adhering to all company policies and procedures.
  
  

• Previous experience in a call center or customer service role, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle challenging situations calmly.
• Proficiency in using computer systems and software applications.
• Fluency in English; knowledge of Arabic is a plus.
  
  

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Paid time off and holiday benefits.
• Continuous training and professional development opportunities.
• Supportive and collaborative team culture.
• Employee wellness programs.
  
  

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

• Previous experience in a call center or customer service role, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle challenging situations calmly.
• Proficiency in using computer systems and software applications.
• Fluency in English; knowledge of Arabic is a plus.

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

• Handling inbound and outbound calls related to banking inquiries and services.
• Providing accurate information and solutions to customer queries.
• Maintaining customer records by updating account information.
• Resolving customer complaints efficiently and effectively.
• Collaborating with team members to improve customer service processes.
• Adhering to all company policies and procedures.

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Paid time off and holiday benefits.
• Continuous training and professional development opportunities.
• Supportive and collaborative team culture.
• Employee wellness programs.

Join us and be part of a team that values excellence and customer satisfaction.

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

• Previous experience in a call center or customer service role, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle challenging situations calmly.
• Proficiency in using computer systems and software applications.
• Fluency in English; knowledge of Arabic is a plus.

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

• Handling inbound and outbound calls related to banking inquiries and services.
• Providing accurate information and solutions to customer queries.
• Maintaining customer records by updating account information.
• Resolving customer complaints efficiently and effectively.
• Collaborating with team members to improve customer service processes.
• Adhering to all company policies and procedures.

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Paid time off and holiday benefits.
• Continuous training and professional development opportunities.
• Supportive and collaborative team culture.
• Employee wellness programs.

Join us and be part of a team that values excellence and customer satisfaction.