178 Service Centers jobs in Qatar

WE are looking with MALE candidate.

Are you fluent in Arabic, Malayalam, and English?

Do you have experience in a call center environment?

We want YOU to join our growing team

Requirements:

Proficiency in Arabic, Malayalam, and English (spoken & written)

Previous experience working in a call center is a MUST

Excellent communication and customer service skills

Ability to multitask and handle high-pressure situations professionally

What We Offer:

Competitive Salary

Supportive Work Environment

Career Growth Opportunities

Training & Development Programs

Transferable visa

Job Type: Full-time

Pay: From QAR3,000.00 per month

We are seeking a dedicated and professional Call Center Agent to serve as the first point of contact for our customers. The ideal candidate will be responsible for accurately identifying and resolving end-user issues with efficiency and a high standard of service.

You will meticulously document all interactions in our systems, troubleshoot problems based on an established knowledge base, and strive for first-time resolution. This role requires strict adherence to schedules and a commitment to maintaining exceptional service quality.

You will actively participate in team meetings, coaching, and training to stay current with process changes. The position also involves coordinating internal communications, including staff paging, messaging, and executing emergency workflows. Your ability to provide outstanding customer service to both external and internal stakeholders is paramount to success in this role.

• Bachelor's degree or equivalent qualification.
• Minimum of 3 years of experience in a Customer Care, Call Center, or Command Center environment.
• Professional fluency in both written and spoken English and Arabic is mandatory.
• Proficiency in basic computer skills, including Microsoft Office and Outlook.
• Demonstrated ability to accurately document notes and information in call center tools.
• Proven troubleshooting skills with a focus on providing first-time resolution.
• Ability to adhere to strict work schedules and maintain high service quality standards.
• Experience with internal communication functions like staff paging and messaging.

• Experience in a Health Care Call Center environment.
• Hands-on experience with specific call center tools such as CRM, CAFM, or ticketing systems.
• Experience in coordinating and executing emergency workflows.
• A strong track record of maintaining courtesy and professionalism in high-pressure situations.
• Familiarity with participating in regular coaching and training for performance improvement.

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

Skills

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

Qualifications

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2-3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

Overview

We are seeking a dedicated and experienced Call Center Supervisor to lead our customer care team. In this role, you will be responsible for managing and developing a team of call center agents to ensure the delivery of exceptional customer service. You will oversee daily operations, including efficient staff scheduling, performance monitoring, and ongoing training. A key part of your role will be to identify and implement process improvements to enhance service efficiency and quality. The ideal candidate will excel at resolving complex customer issues and ensuring a high standard of call quality through a robust monitoring process. You will also be responsible for generating and analyzing operational reports to support management decisions and contribute to the strategic goals of the call center. This position requires a proactive leader committed to fostering a patient-focused environment and upholding our organization's high standards of conduct.

• Lead and develop a team of call center agents to deliver exceptional customer service.
• Oversee daily operations, including staff scheduling, performance monitoring, and training.
• Identify and implement process improvements to enhance service efficiency and quality.
• Monitor call quality through ongoing evaluation and a robust monitoring process.
• Generate and analyze operational reports to support management decisions and strategic goals.
• Foster a patient-focused environment and uphold high standards of conduct.

• Bachelor's degree or equivalent qualification.
• 5 to 7 years of experience in a Customer Care, Call Center, or Healthcare Command Center environment.
• A minimum of 2 years in a team lead or supervisory position.
• Advanced proficiency in Microsoft Office suite and Outlook.
• Demonstrable experience with call center tools, including reporting software, Cisco telephony, and quality management systems.
• Proven ability to generate, analyze, and interpret daily, weekly, and monthly operational reports.
• Fluency in both English and Arabic is mandatory.
• Experience in managing shift staffing and ensuring efficient workforce coverage.

• Experience within a healthcare-specific call center environment.
• Strong background in recommending and implementing call center process and policy improvements.
• Excellent collaboration and teamwork skills for working with management on strategic goals.
• Demonstrated commitment to continuous learning and professional growth.
• High levels of integrity and a strong understanding of professional ethics.

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We are seeking a dedicated and professional Call Center Agent to serve as the first point of contact for our customers. The ideal candidate will be responsible for accurately identifying and resolving end-user issues with efficiency and a high standard of service.

You will meticulously document all interactions in our systems, troubleshoot problems based on an established knowledge base, and strive for first-time resolution. This role requires strict adherence to schedules and a commitment to maintaining exceptional service quality.

You will actively participate in team meetings, coaching, and training to stay current with process changes. The position also involves coordinating internal communications, including staff paging, messaging, and executing emergency workflows. Your ability to provide outstanding customer service to both external and internal stakeholders is paramount to success in this role.

• Bachelor's degree or equivalent qualification.
• Minimum of 3 years of experience in a Customer Care, Call Center, or Command Center environment.
• Professional fluency in both written and spoken English and Arabic is mandatory.
• Proficiency in basic computer skills, including Microsoft Office and Outlook.
• Demonstrated ability to accurately document notes and information in call center tools.
• Proven troubleshooting skills with a focus on providing first-time resolution.
• Ability to adhere to strict work schedules and maintain high service quality standards.
• Experience with internal communication functions like staff paging and messaging.

• Experience in a Health Care Call Center environment.
• Hands-on experience with specific call center tools such as CRM, CAFM, or ticketing systems.
• Experience in coordinating and executing emergency workflows.
• A strong track record of maintaining courtesy and professionalism in high-pressure situations.
• Familiarity with participating in regular coaching and training for performance improvement.

Overview

Call center operator vacancy in Umm-Salal Qatar. Attention! This vacancy is temporarily suspended!

Our company is looking for the following position:

• CALL CENTER AGENT / CUSTOMER SERVICE REPRESENTATIVE
• TECHNICAL SUPPORT REPRESENTATIVE
• SALES AGENT
• FIBER TECHNICIAN

ALL NATIONALITY IS ACCEPTED

FULL TIME

8hrs work + 1hr Break

VERY COMPETITIVE SALARY FOR THE QUALIFIED APPLICANTS *will discuss upon the interview *

• Excellent communication skills in English and or Arabic (verbal and written)
• Customer service experience
• Ability to multi-task, prioritize, and manage time effectively
• Positive attitude and willingness to learn
• Computer proficiency and the ability to use multiple systems simultaneously
• Bachelor's degree or equivalent work experience preferred
• Experience in handling high-volume customer inquiries is a plus
• Experience in the hospitality industry is a plus

• Answer phone calls and emails from customers
• Provide information about products or services
• Resolve customer complaints and issues
• Process orders and returns
• Generate sales leads
• Build and maintain customer relationships
• Collect customer feedback
• Troubleshoot problems and provide technical support

For interested applicants please register to this link and submit your application and we will contact you as soon as possible.

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

Skills

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

Qualifications

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2–3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

Job Title: Call Center Manager

Location: Doha, Qatar

Company: AJWAN HOSPITALITY GROUP OF COMPANY

Job Description:

We are looking for a highly skilled Call Center Manager to lead our customer service team in the Food & Beverage (F&B) sector. The ideal candidate must be an Arabic National with a proven track record in managing call center operations and delivering excellent customer experiences.

Responsibilities:

• Oversee and manage daily operations of the call center to ensure smooth workflow.
• Lead, mentor, and motivate a team of call center agents to consistently achieve KPIs and targets.
• Design and implement customer service strategies to enhance satisfaction and loyalty.
• Handle escalated customer complaints and resolve complex issues effectively and professionally.
• Monitor and analyze team performance metrics; prepare detailed reports for senior management.
• Develop and enforce standard operating procedures (SOPs) and quality standards.
• Identify training needs and organize workshops to improve team skills and performance.
• Collaborate with other departments to align call center operations with business goals.
• Manage workforce planning, scheduling, and resource allocation efficiently.
• Stay updated with industry trends and introduce innovative practices to improve call center operations.

Requirements:

• Must be Arabic Nationality.
• Proven experience as a Call Centre Manager, preferably in the F&B industry.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage large teams and perform under pressure.
• Bachelor's degree in Business, Management, or related field preferred.
• Fluency in Arabic and English.

Job Type: Full-time

We are looking for a Call Center Agent who can join immediately.

REQUIREMENTS, QUALIFICATIONS & SKILLS

• At least high school graduate.
• Minimum 2-3 years experience in Call Center. Sales experience is an advantage.
• Fluent in English.
• Able to communicate fluently, confidently and politely with good speaking skills.
• Call Center technical skills: CRM, escalation, complaint management, etc.
• Ready to work in shifts.

Job Types: Full-time, Permanent

Pay: QAR3, QAR4,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please do not forget to attach your updated CV.

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 2 years (Required)

Language:

• fluent English (Required)

License/Certification:

• Qatar ID (Required)