58 Service Consultant jobs in Qatar

Client Relations Officer and Administrative Assistant (Bilingual)

· Represent the company in client meetings, presenting company services professionally and maintaining strong business relationships.

· Act as the primary point of contact for client inquiries, concerns, and requests, ensuring timely resolution and customer satisfaction.

· Prepare, review, and process client contracts, ensuring accuracy, compliance, and proper documentation.

· Coordinate with internal departments to ensure smooth execution of agreements, projects, and service delivery.

· Draft business correspondence, reports, meeting minutes, and official communications for clients and management.

· Maintain updated client records, contract files, and communication logs for reference and audit purposes.

· Follow up with clients on proposals, contract renewals, and pending documentation to support business continuity.

· Assist management in meetings by preparing presentations, agendas, and providing key updates on client accounts.

· Support administrative operations, including scheduling, filing, documentation, and report preparation.

· Monitor office supplies, coordinate with vendors, and support day-to-day administrative operations.

· Facilitate communication between departments to support workflow efficiency.

· Support special projects, events, and other administrative tasks as required.

Skills & Competencies:

· Strong organizational and time management skills.

· Excellent communication and interpersonal abilities.

· Attention to detail and accuracy in documentation.

· Professional demeanor and ability to represent the company in client interactions.

· Proficient in Microsoft Office Suite, email, and office management tools.

Job Type: Full-time

ITSM Developer:

Skill – ITSM Developer

Location – Qatar

Exp Range – 8+ yrs

Key Responsibilities

• Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
• Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
• Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
• Continuously refine and improve service mapping processes to increase data accuracy and completeness.
• Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
• Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
• Provide support during incident and problem investigations by leveraging service maps for impact analysis.
• Develop and maintain documentation for service mapping processes, workflows, and best practices.
• Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
• Stay updated with ITSM and service mapping trends, tools, and best practices.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
• Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
• Strong understanding of CMDB structure, CI classes, and relationships.
• Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
• Experience troubleshooting discovery probes, patterns, and integrations.
• Ability to analyze complex service dependencies and present clear visual service maps.
• Strong problem-solving skills with attention to detail.
• Excellent communication and collaboration skills.

Job Summary:

The ITSM Developer will be responsible for designing, developing, and maintaining integrations between IT Service Management (ITSM) tools and enterprise systems. This role requires strong technical expertise in APIs, web services, and automation scripting to ensure seamless service delivery across the IT ecosystem. The ideal candidate will collaborate with process owners and IT teams to enhance ITSM capabilities, improve operational efficiency, and maintain system reliability.

Key Responsibilities:

Integration Design & Development

• Design, develop, and maintain integrations between ITSM tools (e.g.,
  Ivanti
  ,
  ServiceNow
  ,
  BMC Remedy
  ) and enterprise applications (ERP, CRM, HR, monitoring tools, CMDB, etc.).
• Configure and implement
  APIs, web services, and middleware components
  to support ITSM processes.
• Ensure integrations comply with organizational standards for
  data quality, performance, and security
  .
• Develop and customize
  workflows, automation scripts, and business rules
  within ITSM platforms.
• Troubleshoot and resolve
  integration-related incidents
  , ensuring reliable connectivity and data flow.

Process & Platform Support

• Collaborate with
  ITSM process owners
  (Incident, Change, Problem, Asset, CMDB) to gather and analyze integration requirements.
• Support
  platform upgrades, patches, and migrations
  , ensuring integrations remain compatible and stable.
• Maintain
  technical documentation
  for all integration configurations, workflows, and APIs.
• Develop and maintain
  reports, dashboards, scripts, and queries
  to enhance visibility and automation.

Monitoring & Configuration Management

• Develop
  enterprise-class monitoring and event management integrations
  to provide unified visibility and automated alerts.
• Support and maintain
  ITSM and Asset Management software versions
  and patching.
• Maintain and enhance
  Configuration Management Databases (CMDB)
  , ensuring accuracy through data federation.
• Create and maintain
  service dependency maps
  reflecting physical and logical configuration item relationships.

Automation & Operational Support

• Support and deliver
  IT operational processes
  both manually and through
  task automation tools
  .
• Work collaboratively with
  IT Operations, Security, and Application teams
  to ensure effective end-to-end service delivery.

Required Qualifications & Skills:

Education:

• Bachelor's degree in
  Computer Science, Information Systems
  , or a related technical field.

Technical Skills:

• Hands-on experience with at least one
  ITSM platform
  (preferably
  Ivanti
  ,
  ServiceNow
  , or
  BMC Remedy
  ).
• Strong understanding of
  APIs
  ,
  REST/SOAP web services
  , and
  integration design patterns
  .
• Experience in scripting languages such as
  JavaScript, Python, or PowerShell
  .
• Familiarity with
  middleware/integration tools
  (e.g.,
  ServiceNow IntegrationHub
  ,
  MuleSoft
  ,
  Boomi
  ,
  Azure Logic Apps
  ).
• Good knowledge of
  databases (SQL/NoSQL)
  and data modeling.
• Knowledge of
  ITIL v4
  principles and ITSM processes (Incident, Problem, Change, Asset, CMDB).
• Proficiency with
  version control systems (Git)
  and
  CI/CD pipelines
  .

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

A Major Hotel Supplies & Hospitality Company looking for:

• Customer Service Representative.

With a minimum 3+ years' experience in the same field.

Full package + Commission will be provided.

Requirements:

• Experience in same field or in Hospitality is an advantage.
• Holding a Qatari Driving License is an advantage.
• Valid R.P & NOC
• Flexibility in working hours
• attending calls after working hours

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Application Question(s):

• Do you have Qatar driving license?
• Do you have your own private car?

Language:

• Arabic & English (Preferred)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

About The Job

We are hiring a Customer Service Representative to be the first point of contact with our customers. The role involves handling inquiries, resolving issues efficiently, and ensuring customer satisfaction while representing Mondial's values.

Key Responsibilities:

• Handle customer calls and inquiries.
• Resolve complaints and problems effectively.
• Provide exceptional service that reflects the company's identity.
• Coordinate with other teams to ensure service continuity.

Requirements:

• Minimum 3 years of customer service experience.
• Fluency in Arabic and English.
• Excellent communication and problem-solving skills.
• Professional and customer-oriented attitude.
• Valid residency in Qatar.
• Immediate availability to join.

Location: Al Wakrah, Qatar

Work Schedule: Full-time, 6 days/week

Job Type: Full-time

Pay: From QAR2,300.00 per month

Job Title: Customer Service Cashier

Location: Doha, Qatar

Job Type: Full-Time

Job Description:

We are seeking a reliable and customer-oriented Cashier to join our team, responsible for accurately processing transactions and taking customer orders. In this role, you'll be responsible for taking customer orders, handling payments, and ensuring smooth interactions between customers and the kitchen.

Key Responsibilities:

• Take customer orders accurately and efficiently, ensuring all items are recorded correctly.

• Enter orders into the POS system and communicate special requests or modifications to the kitchen.

• Handle customer payments, providing change or receipts as needed.

• Maintain a strong knowledge of the menu to assist customers with their orders or recommendations.

• Ensure a smooth flow of service by coordinating between customers, waitstaff, and the kitchen.

• Provide excellent customer service with a friendly and approachable attitude.

• Keep work area clean and organized, ensuring a tidy cashier station.

• Follow food safety and sanitation guidelines to maintain a clean and safe environment.

Qualifications:

• Strong knowledge of the menu and ability to communicate it clearly to customers.

• Excellent communication and interpersonal skills.

• Ability to work efficiently and manage multiple tasks in a fast-paced environment.

• Positive and professional attitude when interacting with customers.

• Food Safety Certificate required.

Experience Level:

• 1+ year of experience in food & beverage, customer service, or a similar role.

Job Type: Full-time

Experience:

• entering orders into the POS system: 1 year (Required)
• customer service : 1 year (Required)

License/Certification:

• Food Safety Certificate (Required)

Application Deadline: 01/10/2025

We are looking for Customer Service Representative who will manage customer queries and complaints.

She will provide product / Service information and resolve or escalate any emerging problems that our Customers or Merchants might face with accuracy and efficiency.

JOB RESPONSIBILITIES / CHALLENGES

· Answering phone calls and emails, responding to customer questions and complaints through basic troubleshooting or setup processes.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times to ensure excellent service standards.

· Logging customer complaints, forwarding them to relevant team members and generate service request / ticket numbers

· Ensure timely resolution of customers / Merchant queries and complaints as per defined TATs in SOP.

· Knowing our product/service inside and outside in order to answer customers efficiently.

· Maintain a comprehensive complaint MIS and a dashboard to be circulated to higher management describing service ratio incorporating the nature of complaints, resolution percentage and other alike parameters for complete visibility.

· Assist Operations Manager in preparing End to End SOP of the function

· Maintain complete comprehensive MIS covering all the activities related to disputes and chargebacks.

QUALIFICATIONS & SKILLS:

· Bachelor's degree

· Experience: 2 years of relevant experience.

· Proven customer support experience or experience as a Client Service Representative

· Strong phone contact handling skills and active listening

·Arabic speaker and proficiency in English is required

· Familiarity with CRM systems and practices.

· Proficient in MS office (esp. in excel).

· Good interpersonal, communication and presentation skills.

· Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Permanent

Pay: From QAR4,500.00 per month