61 Service Coordinator jobs in Qatar

Customer Relations Executive

Doha, Doha Qatar National Bank (QNB)

Posted 1 day ago

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Job Description

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

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Customer Relations Executive

Doha, Doha Qatar National Bank (QNB)

Posted 1 day ago

Job Viewed

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Job Description

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha. With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction. Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels. You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar. Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role. You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group. Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business. About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%). QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets. QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

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Public Relations & Customer Support Specialist

Doha, Doha Calo Inc

Posted 7 days ago

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Job Description

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist , you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

  • Develop and execute PR strategies to promote Calo’s brand image in Qatar.
  • Handle press releases, media relations, and event planning.
  • Proactively engage with customers through calls, meetings, and digital channels.
  • Maintain excellent communication in both Arabic and English across all interactions.
  • Monitor customer feedback and work with internal teams to address pain points.
  • Support business development efforts by building and nurturing relationships with key stakeholders.
  • Manage and facilitate governmental and business clearances as needed.
  • Act as the primary point of contact for local media and public inquiries.
  • Identify opportunities for partnerships, collaborations, and community engagement.
  • Handle escalated customer concerns with empathy and efficiency.
  • Keep up to date with industry trends and competitor activities to inform PR and CX strategies.

Ideal candidate

Qualifications

  • Qatari national with excellent communication skills in Arabic and English.
  • 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities.
  • Proven experience in managing client relationships and handling media communications.

Knowledge & Competency

  • Strong understanding of B2B engagement and customer experience .
  • Skilled in public relations, media management, and brand promotion.
  • Knowledge of handling business clearances in Qatar.
  • Ability to develop and implement customer engagement strategies.

Personality

  • charismatic, confident, and approachable. Comfortable being the face of the brand.
  • Professional, proactive, and adaptable in fast-paced environments.
  • Strong problem-solving skills with the ability to think on your feet.
  • Balanced approach to managing PR priorities alongside customer service needs.
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Public Relations & Customer Support Specialist

Doha, Doha Calo Inc.

Posted 9 days ago

Job Viewed

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Job Description

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

  • Develop and execute PR strategies to promote Calo’s brand image in Qatar
  • Handle press releases, media relations, and event planning
  • Proactively engage with customers through calls, meetings, and digital channels
  • Maintain excellent communication in both Arabic and English across all interactions
  • Monitor customer feedback and work with internal teams to address pain points
  • Support business development efforts by building and nurturing relationships with key stakeholders
  • Manage and facilitate governmental and business clearances as needed
  • Act as the primary point of contact for local media and public inquiries
  • Identify opportunities for partnerships, collaborations, and community engagement
  • Handle escalated customer concerns with empathy and efficiency
  • Keep up to date with industry trends and competitor activities to inform PR and CX strategies

Ideal candidate

Qualifications

  • Qatari national with excellent communication skills in Arabic and English
  • 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
  • Proven experience in managing client relationships and handling media communications

Knowledge & Competency

  • Strong understanding of B2B engagement and customer experience
  • Skilled in public relations, media management, and brand promotion
  • Knowledge of handling business clearances in Qatar
  • Ability to develop and implement customer engagement strategies

Personality

  • charismatic, confident, and approachable. Comfortable being the face of the brand
  • Professional, proactive, and adaptable in fast-paced environments
  • Strong problem-solving skills with the ability to think on your feet
  • Balanced approach to managing PR priorities alongside customer service needs

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Public Relations & Customer Support Specialist

Doha, Doha Calo Inc

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

About

Calo Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. What you’ll be working on As the

Public Relations & Customer Support Specialist

, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market. Main Responsibilities Develop and execute PR strategies to promote Calo’s brand image in Qatar. Handle press releases, media relations, and event planning. Proactively engage with customers through calls, meetings, and digital channels. Maintain excellent communication in

both Arabic and English

across all interactions. Monitor customer feedback and work with internal teams to address pain points. Support business development efforts by building and nurturing relationships with key stakeholders. Manage and facilitate

governmental and business clearances

as needed. Act as the primary point of contact for local media and public inquiries. Identify opportunities for partnerships, collaborations, and community engagement. Handle escalated customer concerns with empathy and efficiency. Keep up to date with industry trends and competitor activities to inform PR and CX strategies. Ideal candidate Qualifications Qatari national with excellent communication skills in Arabic and English. 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities. Proven experience in managing client relationships and handling media communications. Knowledge & Competency Strong understanding of

B2B engagement

and

customer experience

. Skilled in public relations, media management, and brand promotion. Knowledge of handling

business clearances

in Qatar. Ability to develop and implement customer engagement strategies. Personality charismatic, confident, and approachable. Comfortable being the face of the brand. Professional, proactive, and adaptable in fast-paced environments. Strong problem-solving skills with the ability to think on your feet. Balanced approach to managing PR priorities alongside customer service needs.

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Public Relations & Customer Support Specialist

Doha, Doha Calo Inc.

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies

Ideal candidate

Qualifications

Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications

Knowledge & Competency

Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies

Personality

charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs

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Client Service Manager /Qatar

We Are Augustus

Posted 11 days ago

Job Viewed

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Job Description

We are seeking a dynamic and experienced Client Service Manager to join our media company. The ideal candidate will be responsible for developing and executing strategic campaigns, managing client accounts, maintaining strong relationships with media contacts, and implementing media outreach, social media strategies, and marketing communications as part of a larger strategic plan. They collaborate with senior leadership to develop effective strategies and work closely with strategic partners to manage projects effectively. Ideal candidates for this role should possess strong Accounts management, a proven track record of successful media pitching, and experience in managing social media campaigns for businesses. Building and maintaining media relationships is key, as well as the ability to handle multiple projects simultaneously, meet deadlines, and provide valuable input to enhance strategies and processes in line with client requirements.

Job Description

An CS duties include, but are not limited to:

Act as the primary liaison between the Augustus Media and clients, managing relationships and ensuring clear communication.

Develop and execute media strategies that align with clients’ goals, including campaign planning, budgeting, and performance tracking.

Manage multiple client accounts, providing regular updates, reports, and insights on campaign performance.

Collaborate with internal teams including creative, social media, digital, and data analytics to deliver high-quality media solutions.

Negotiate contracts and manage budgets to maximize campaign efficiency and profitability.

Monitor industry trends and stay up-to-date with new media strategies and tools, advising clients on best practices.

Identify opportunities for upselling and expanding client services to drive business growth.

Ensure that all campaigns are delivered on time and meet client expectations and KPIs.

Requirements
  • 3+ Year PR, media relations, or account management experience preferably (agency background)
  • Bachelor’s degree in PR, marketing, communications or related field.
  • Excellent communication/presentation skills and ability to build relationships.
  • Excellent analytical skills and attention to detail.
  • Understanding of social media tools and networks, including Facebook, Instagram, LinkedIn and Twitter.
  • Highly punctual and deadline driven.
  • Willingness to participate in industry associations; take a proactive role in professional development.
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Client Service Manager /Qatar

Doha, Doha We Are Augustus

Posted 4 days ago

Job Viewed

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Job Description

We are seeking a dynamic and experienced Client Service Manager to join our media company. The ideal candidate will be responsible for developing and executing strategic campaigns, managing client accounts, maintaining strong relationships with media contacts, and implementing media outreach, social media strategies, and marketing communications as part of a larger strategic plan. They collaborate with senior leadership to develop effective strategies and work closely with strategic partners to manage projects effectively. Ideal candidates for this role should possess strong Accounts management, a proven track record of successful media pitching, and experience in managing social media campaigns for businesses. Building and maintaining media relationships is key, as well as the ability to handle multiple projects simultaneously, meet deadlines, and provide valuable input to enhance strategies and processes in line with client requirements. Job Description

An CS duties include, but are not limited to:

Act as the primary liaison between the Augustus Media and clients, managing relationships and ensuring clear communication.

Develop and execute media strategies that align with clients’ goals, including campaign planning, budgeting, and performance tracking.

Manage multiple client accounts, providing regular updates, reports, and insights on campaign performance.

Collaborate with internal teams including creative, social media, digital, and data analytics to deliver high-quality media solutions.

Negotiate contracts and manage budgets to maximize campaign efficiency and profitability.

Monitor industry trends and stay up-to-date with new media strategies and tools, advising clients on best practices.

Identify opportunities for upselling and expanding client services to drive business growth.

Ensure that all campaigns are delivered on time and meet client expectations and KPIs.

Requirements

3+ Year PR, media relations, or account management experience preferably (agency background)

Bachelor’s degree in PR, marketing, communications or related field.

Excellent communication/presentation skills and ability to build relationships.

Excellent analytical skills and attention to detail.

Understanding of social media tools and networks, including Facebook, Instagram, LinkedIn and Twitter.

Highly punctual and deadline driven.

Willingness to participate in industry associations; take a proactive role in professional development.

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Supply Chain Planning Support Service Consultant

Doha, Doha BAE Systems Strategic Aerospace Services WLL

Posted 5 days ago

Job Viewed

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Job Description

BAE Systems Strategic Aerospace Services WLL | Full time

Supply Chain Planning Support Service Consultant
  • Business Area Name: PRIMARY HEALTH CARE CORPORATION (PHCC)
  • Job Type: Full time
  • Province: Ad Dawhah
  • Country: Qatar
  • Postal Code: 000
Job Description
  • Execute Call off Agreement plan or Interim procurement plan as required or suggested by SC planner.
  • Coordinate with Contracts and Procurement team for the execution of procurement plans and submit all relevant documents like Cover Letter, Memo, Scope of Work, Compliance Sheet, Clarifications, Tender.
  • Thorough knowledge on governmental By-Laws; set up a fair and unbiased tendering process; develop systems, tools, scorecards, and processes to evaluate bids.
  • Liaise with Technical Evaluation Committee members and provide input to the technical team regarding tenderer's compliance with tender requirements and comments on irregularities, omissions, clarifications, and qualifications.
  • Thorough understanding of “Unit of Measurement” (UOM) conversion to perform the technical/commercial evaluations.
  • Coordinate with Subject Matter Experts/Operations team for the Clinical Evaluation of items and update the final report with evaluation findings.
  • Prepare the final evaluation report based on tender evaluation criteria for the approval of committee members with proper justification.
  • Liaise with Commercial Evaluation Committee members and prepare evaluation report in lieu of the actual budget.
  • Formulate summary reports and other confidential documents for management approval and perform vendor scoring in Oracle Sourcing module.
  • Perform scoring of suppliers based on technical and commercial evaluation findings in Oracle.
  • Follow-up with Contracts and Procurement department for issuance of POs/Contracts.
  • Support the Contracts & Procurement department in reviewing the draft contracts for all logistics department related tenders.
  • Coordinate with Subject Matter Experts for any new item procurement requests from health centres.
  • Monitor all daily system transactions to ensure compliance with agreed policies.
  • Responsible for preparing & maintaining dashboards for non-HMC suppliers, RFQ/Tender tracking sheets to monitor the status from procurement initiation to completion.
  • Ensure all tracking tools are accurate, up to date & accessible to all team members.
  • Responsible for maintaining procurement tracking sheets for SCM owned consumables (approximately 3000) and supplier lead time for the SCM planner.
  • Provide periodic reports and requested information such as consumption reports for health centres, Open PRs, Open POs etc. to operations.
  • Support different stakeholders for Annual stock count in PHCC stores and Central Warehouse.
  • Prepare the departmental KPIs on a periodic basis.
Requirements
  • Bachelor’s degree in business administration, logistics, finance, or any equivalent professional discipline.
  • Minimum 8 years of supply chain management experience, including 4 years of similar experience in inventory, purchase, sourcing, and contract management, with operational experience required within the government sector in healthcare entities in Qatar.
  • The consultant is expected to have a minimum of 4 years of hands-on Oracle ERP experience & basic knowledge of WMS.
  • Mandatory Microsoft Excel skills for reporting & analysis.
  • The incumbent should understand the end-to-end SCM business processes and be able to handle daily operations.
  • Troubleshooting, Analytical & Problem-Solving skills are essential.
  • Hands-on experience in Oracle Inventory and Sourcing module; WMS system.
  • Mandatory English reading, writing and communication skills.
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Supply Chain Planning Support Service Consultant

Doha, Doha BAE Systems Strategic Aerospace Services WLL

Posted 5 days ago

Job Viewed

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Job Description

BAE Systems Strategic Aerospace Services WLL | Full time Supply Chain Planning Support Service Consultant

Business Area Name: PRIMARY HEALTH CARE CORPORATION (PHCC) Job Type: Full time Province: Ad Dawhah Country: Qatar Postal Code: 000 Job Description

Execute Call off Agreement plan or Interim procurement plan as required or suggested by SC planner. Coordinate with Contracts and Procurement team for the execution of procurement plans and submit all relevant documents like Cover Letter, Memo, Scope of Work, Compliance Sheet, Clarifications, Tender. Thorough knowledge on governmental By-Laws; set up a fair and unbiased tendering process; develop systems, tools, scorecards, and processes to evaluate bids. Liaise with Technical Evaluation Committee members and provide input to the technical team regarding tenderer's compliance with tender requirements and comments on irregularities, omissions, clarifications, and qualifications. Thorough understanding of “Unit of Measurement” (UOM) conversion to perform the technical/commercial evaluations. Coordinate with Subject Matter Experts/Operations team for the Clinical Evaluation of items and update the final report with evaluation findings. Prepare the final evaluation report based on tender evaluation criteria for the approval of committee members with proper justification. Liaise with Commercial Evaluation Committee members and prepare evaluation report in lieu of the actual budget. Formulate summary reports and other confidential documents for management approval and perform vendor scoring in Oracle Sourcing module. Perform scoring of suppliers based on technical and commercial evaluation findings in Oracle. Follow-up with Contracts and Procurement department for issuance of POs/Contracts. Support the Contracts & Procurement department in reviewing the draft contracts for all logistics department related tenders. Coordinate with Subject Matter Experts for any new item procurement requests from health centres. Monitor all daily system transactions to ensure compliance with agreed policies. Responsible for preparing & maintaining dashboards for non-HMC suppliers, RFQ/Tender tracking sheets to monitor the status from procurement initiation to completion. Ensure all tracking tools are accurate, up to date & accessible to all team members. Responsible for maintaining procurement tracking sheets for SCM owned consumables (approximately 3000) and supplier lead time for the SCM planner. Provide periodic reports and requested information such as consumption reports for health centres, Open PRs, Open POs etc. to operations. Support different stakeholders for Annual stock count in PHCC stores and Central Warehouse. Prepare the departmental KPIs on a periodic basis. Requirements

Bachelor’s degree in business administration, logistics, finance, or any equivalent professional discipline. Minimum 8 years of supply chain management experience, including 4 years of similar experience in inventory, purchase, sourcing, and contract management, with operational experience required within the government sector in healthcare entities in Qatar. The consultant is expected to have a minimum of 4 years of hands-on Oracle ERP experience & basic knowledge of WMS. Mandatory Microsoft Excel skills for reporting & analysis. The incumbent should understand the end-to-end SCM business processes and be able to handle daily operations. Troubleshooting, Analytical & Problem-Solving skills are essential. Hands-on experience in Oracle Inventory and Sourcing module; WMS system. Mandatory English reading, writing and communication skills.

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