86 Service Coordinator jobs in Qatar

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Service Center Coordinator is responsible for overseeing and coordinating all service-related activities for home appliances and air-conditioning products from brands such as Blue Star, Aftron, Godrej, and Mastergas. This role ensures smooth service operations, high customer satisfaction, and effective support to the service team.

What you will do: -

Description of Accountability:

• Service Coordination: Schedule and manage service appointments to ensure timely and efficient delivery.
• Customer Communication: Interact with customers to understand service needs and provide regular updates.
• Technician Dispatch: Assign technicians for field service and In-house repairs.
• Record Management: Maintain accurate records of service requests, work orders, and customer interactions.
• Quality Monitoring: Ensure service quality meets company standards and customer expectations.
• Reporting: Generate reports on service performance, customer feedback, and operational issues.
• Administrative Support: Assist the service team with inquiries and resolve service-related concerns.
• Cash Handling: Manage petty cash and oversee customer cash collections.

Required Skills to be successful:

• Able to handle Complexity
• Excellent Planning and Organizing Skills
• Attention to Detail
• Product Confident
• Good Communicator

What equips you for the role:

• 3-4 years' experience in service coordination, preferably in electronics or home appliances.

• Diploma or Bachelor's degree in Electronics or a related field is preferred.

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.
• Proficient in using service management systems and digital tools.
• Ability to work independently and collaboratively.
• Detail-oriented with strong problem-solving skills.
• Basic knowledge of home appliances and air-conditioning products is an advantage.
• Fluency in Arabic and English is essential.
• Strong computer skills are required.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Service Center Coordinator plays a vital role in ensuring the smooth operation of service activities for home appliances and air-conditioning products, contributing significantly to customer satisfaction and service team efficiency. This position demands strong organizational skills to manage service schedules and appointments effectively, ensuring timely delivery and optimum service quality. As a key communicator, the coordinator interacts directly with customers to understand their needs and provides regular updates regarding service processes. Additionally, they are responsible for dispatching technicians, managing service records, monitoring quality standards, and producing performance reports. The role also encompasses administrative duties, including cash handling and supporting the service team in resolving inquiries and concerns.

What You Will Do:
Service Coordination

• Schedule and manage service appointments to ensure timely and efficient delivery.
• Interact with customers to understand service needs and provide regular updates.
• Assign technicians for field service and In-house repairs.
• Maintain accurate records of service requests, work orders, and customer interactions.
• Ensure service quality meets company standards and customer expectations.
• Generate reports on service performance, customer feedback, and operational issues.

Administrative Support

• Assist the service team with inquiries and resolve service-related concerns.
• Manage petty cash and oversee customer cash collections.

Required Skills To Be Successful:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in using service management systems and digital tools.
• Detail-oriented with strong problem-solving skills.

What Qualifies You For The Role:

• Diploma or Bachelor's degree in Electronics or a related field is preferred.
• Experience in service coordination, preferably in electronics or home appliances.
• Fluency in Arabic and English is essential.
• Basic knowledge of home appliances and air-conditioning products is an advantage.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate
why
this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Key Responsibilities

• Receive and manage service queries related to AC, Washing Machines, Refrigerators, Microwaves, Air Coolers, and other appliances.
• Assign and dispatch technicians promptly based on service needs and availability.
• Create and update job cards in the system for each service request.
• Track service progress and follow up to ensure timely completion.
• Respond to client emails and inquiries in a professional and timely manner.
• Maintain service records and ensure data accuracy in the system.
• Coordinate with the service team to resolve escalations and urgent requests.
• Support overall customer satisfaction by ensuring excellent service delivery.

Requirements

• Proven experience in customer service, coordination, or administrative support (preferably in a technical/service industry).
• Strong communication skills (verbal & written).
• Proficiency in MS Office / ERP systems / CRM tools.
• Ability to multitask, prioritize, and handle client queries efficiently.
• Knowledge of appliances and AC servicing will be an advantage.
• Organized, detail-oriented, and customer-focused personality.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have a valid QID/Residence Permit with NOC?
• If you're selected, how soon you can join?
• What is your Salary Expectation ?

Education:

• Bachelor's (Preferred)

Experience:

• customer service, coordination, or administrative support : 3 years (Preferred)

Job Description

Summary

In this role, you will provide technical assistance, support, Maintenance to related of the computer

system, software and hardware, environment by analysing requirements, resolving problems,

installing hardware and software solutions and supporting the internal IT Helpdesk. You will be

responsible for administration and internal support.

Key Duties & Responsibilities

1.Candidate must know ITIL - ITSM framework process and experience

2.Provide helpdesk support and resolve problems to the end user's satisfaction

3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on

priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"

4.Report issues to the Service Desk for escalation.

5.Follow the internal standard policy and procedure keep update all Documentation.

6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,

hardware's, and software's licenses as well as must know end of life products

7.Assist with onboarding of new users.

8.Install, test, and configure new workstations devices peripheral equipment and software.

9.Perform timely workstation hardware devices and software upgrades as required.

10.Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows

servers and Linux.

11.Well knowledge experienced Office 365, products support for end users, Word, Excel,

PowerPoint, MS team, OneDrive, Visio, and Project mgmt.

12.Mail configures for end users, Outlook configure, domain users and no domain, users,

13.Require support for all types of Mobile, tab, iPad user's support, corporate email configure

& Wi-Fi setup.

14.Local & Network printer need to know how to setup.

15.Meeting room setup for conference & meeting. Well know conference software, like skype,

how to use smart TV etc.

16.IP phone configuration support

17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer

18.Well knowledge Antivirus or End point

19.During offboard user data must Backup

20.CCTV mgmt.….

21.Well Understand network VLAN & Sub netting mask

22.Basic experience Java product knowledge

23.Multiple browser experience.

24.Whenever require as per emergency to late stay in office for assign task or pending work

need to complete.

25.Access control system need to know creating user and adding permission.

26.Well hands on experience how to use tools and troubleshooting, Training other staff

members on troubleshooting and diagnosing problems

27.Writing, editing, and revising training manuals for new and updated software and hardware

28.Requesting feedback and/or monitoring calls and other methods of correspondence to

improve training methods

29.Running reports to analyses common complaints and problems

Education Qualification.

• Educational certification bachelor's degree in computer sciences
• 3-5 Years of Experience
• Certification in the same filed (Preferable)

Company Description

Khadoom is Qatar's first AI-powered personal assistant, designed to ease and simplify customers' lives. Operating across Qatar, Khadoom fulfills every task that customers need completed – from on-demand delivery, to pet services, to grocery & personal shopping and much more. By leveraging cutting-edge technology, Khadoom ensures that everyday tasks are handled efficiently, making life easier for customers.

Role Description

This is a full-time on-site role for a Customer Service Representative based in Doha, Qatar. The Customer Service Representative will be responsible for managing customer inquiries, providing outstanding customer support, ensuring customer satisfaction, and enhancing the overall customer experience.

Location: Qatar (Only candidates currently in Qatar are eligible)

Join Date: Immediate

Experience: Freshers Welcome

Salary: QAR 3,000

Languages: English (must) & Arabic (Preferable)

Qualifications

• Customer Service and Customer Support skills
• Experience in Customer Satisfaction and Customer Experience enhancement
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Ability to work efficiently in a fast-paced environment
• Familiarity with AI-driven services is a plus
• High school diploma or equivalent; further education in related field is a bonus

As a Visitor Services Coordinator you will be located inside one of our Museums and below more details on the role.

Role Overview: The Visitor Services Coordinator provides exceptional visitor experience and customer service to museum visitors. Serving as the primary face and act as the Ambassador of the museums, the Visitor Services Coordinator welcomes visitors, provides ticketing services, provides orientation and information about exhibitions, programs, and events – and ensures high levels of customer care.

Responsibility of the role:

Key Tasks

· Provide orientation and information to museums visitors and perform front of house operations.

· Issue and process tickets (including ripping, stamping or scanning etc. as required).

· Register and issue cards for Culture Pass membership.

· Welcome and directly engages with visitors.

· Develop comprehensive knowledge of the museum and raise awareness of its exhibitions, events, and programs with visitors.

· Distribute Museum's print materials to visitors and administer small scale visitor surveys.

· Assist with the production of daily reports and maintain professional appearance (as per grooming standards) and manner at all times.

Necessities for the role:

• Visitor Services Coordinator will be required to work in shifts (morning shift or afternoon shift according to the schedule provided by their Line Manager), for a period of 6 days with 1 day off per week.
• Visitor Services Coordinator will have a fixed salary package offered for the role, that it is not negotiable.
• Visitor Services Coordinator will be provided with uniforms in line with the Business requirements.
• We encourage all applicants that have an interest in Sports activities, History and Arts to consider this role, this will be a good chance for them to interact and learn more about local and international artists, athletes, exclusive events and VIP tours with international guests as well as to be part of our esteemed organization.

The ideal candidate will speak both English and Arabic, has previously volunteered for different events in Qatar, has good communication skills and is very confident and well groomed.

Candidates who speak other languages will be considered a plus.

Job Types: Full-time, Permanent

Pay: QAR4,000.00 per month

Application Question(s):

• Please provide your mobile number and email address to be considered for the role

Education:

• High school or equivalent (Preferred)

Experience:

• customer services: 2 years (Preferred)

Language:

• Arabic (Preferred)
• English (Preferred)

Company Description

GFC for Energy Services is a world-class service provider serving a wide range of industries including Energy, Oil & Gas, Infrastructure, Petrochemicals, Fertilizers, Mining, and Metals. We offer troubleshooting, maintenance, commissioning, construction, and installation solutions globally. Our main services include resources & supply, consultative & engineering services, quality & HSE services, master planning, fabrication & tooling, procurement & logistic support, flange management, startup, and operation services. With a team of highly skilled and experienced engineers and technicians, GFC delivers top-quality service with safety and high performance. Our team operates globally 24/7, offering the best solutions for maintenance, installation, construction, engineering consultations, and technical support.

Role Description

Doha, Qatar (Hybrid – with regional and remote coverage across GCC, Europe, and Egypt)

This is a full-time hybrid role for a Field Service Coordinator, with some work-from-home options.

The Field Service Coordinator will be responsible for coordinating field service activities, ensuring customer satisfaction, providing customer support and service, and maintaining effective communication with clients. Day-to-day tasks will include scheduling field service operations, resolving customer issues, and collaborating with service engineers and technicians to ensure top performance and safety in service delivery.

Key Responsibilities

• Coordinate and schedule field service activities across GCC, Europe, and Egypt
• Communicate effectively with clients, engineers, and technicians to ensure project success
• Monitor progress and ensure compliance with safety and quality standards
• Manage project budgets and control service costs
• Ensure efficient resource allocation and team utilization
• Provide high-level customer support and ensure client satisfaction
• Maintain documentation and service records accurately

Qualifications

• Field Service experience
• Customer Satisfaction and Customer Support skills
• Customer Service and Communication skills
• Ability to work independently and part of a team
• Strong organizational and multitasking skills
• Proficiency in using field service management software
• Bachelor's degree in Engineering, Business Administration, or related field
• Previous experience in the Energy, Oil & Gas, or related industries is a mandatory

Benefits:

• Competitive salary and performance-based incentives
• Annual flight tickets and travel allowance (as per company policy)
• Medical insurance coverage
• Accommodation, Lodging and Transportation provided by company
• Site and Risk allowances
• Paid annual leave and public holidays
• Professional training and continuous development opportunities
• Global exposure across major energy projects and international markets
• Supportive and multicultural work environment

Job Title: Hard Services Coordinator

Location: Doha, Qatar

Job Purpose:

To coordinate, plan, and oversee all hard services operations within facility management projects, ensuring efficient maintenance, repair, and compliance of all MEP, electrical, HVAC, and plumbing systems. The Hard Services Coordinator will act as a key link between clients, contractors, engineers, and technicians to ensure the smooth execution of maintenance and operations activities across assigned sites.

Key Responsibilities:

• Coordinate and supervise preventive, predictive, and corrective maintenance of MEP systems, including HVAC, electrical, and plumbing.
• Ensure compliance with Qatar standards, Kahramaa regulations, and company safety policies.
• Plan and allocate resources for scheduled PPM (Planned Preventive Maintenance) and emergency maintenance works.
• Support technical teams during installation, testing, commissioning, and inspections of facility systems.
• Coordinate with subcontractors, vendors, and consultants to ensure timely completion of service requests and project deliverables.
• Prepare and review maintenance reports, inspection logs, and performance summaries for management and client submission.
• Monitor and analyze system performance to identify energy-saving and efficiency improvement opportunities.
• Ensure all work permits (hot work, cold work, confined space) are properly issued and tracked.
• Manage day-to-day coordination between maintenance technicians and site supervisors to ensure adherence to schedules and safety requirements.
• Maintain accurate documentation, including asset registers, service schedules, material requests, and contractor evaluations.
• Attend coordination meetings with clients and internal departments to review performance, schedules, and ongoing issues.
• Collaborate with project engineers and FM management for procurement of spare parts, materials, and equipment.
• Support the development and implementation of hard services procedures, checklists, and maintenance standards.

Qualifications and Experience:

• Bachelor's Degree in Electrical or Mechanical Engineering (required).
• Kahramaa certified professional preferred.
• Minimum 5–8 years of experience in hard services / MEP coordination / facilities maintenance in Qatar or GCC.
• Proven experience in coordinating electrical, HVAC, and plumbing systems within large-scale facilities.
• Strong understanding of PPM methodologies, safety permits, and operational documentation.
• Excellent communication and coordination skills with multi-disciplinary teams.

Key Skills and Competencies:

• Strong knowledge of building MEP systems and FM operations.
• Ability to read and interpret technical drawings and BOQs.
• Vendor and subcontractor management skills.
• Proficient in MS Office and maintenance reporting tools.
• Strong problem-solving and decision-making abilities.
• Attention to detail and adherence to HSE standards.

Job Type: Full-time

Application Question(s):

• How many years of experience do you have in Hard Services ?
• What is your notice period?
• What is your current salary?
• What is your expected salary?

Responsibilities:

• Resolve customer issues with company products
• Answer other customer questions and offer them access to helpful resources
• Direct questions to the right department when needed
• Ensure customer satisfaction
• Manage all desk administrative duties
• Maintain accurate records of interactions with customers and recurring user problems
• Follow up with customers as needed to ensure any problems are resolved

Requirements:

• Immediate joiners required
• Arabic speaker will be an advantage
• Strong written and verbal communication skills
• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
• Interpersonal skills that function to create connections and positive experiences for customers
• Technological skills specific to the company's products and trouble-shooting practices
• Patience with customers and ability to remain calm
• Organizational abilities

Job Type: Full-time

Application Question(s):

• What is your Salary expectation?
• Do you have a valid QID with NOC?
• If you are selected how soon you can join?

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 3 years (Preferred)