35 Service Delivery jobs in Qatar

Who You'll Work With
Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact
In this role, you will take ownership of delivering a small project or an independent workstream within a larger initiative, creating functionally aligned plans with clear initiatives and timelines.

You will work alongside public-sector and healthcare client leaders and other McKinsey teams to design and implement innovative solutions. You'll actively manage client relationships during the project, supervising or working closely with client teams to achieve project goals. You'll be part of the project team on the ground, monitoring and evaluating performance and efficiency, and coaching less tenured team members.

You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project. You'll specialize in one or more service lines and will become a subject matter expert in your chosen sector or function.

You'll strengthen the firm's knowledge base by codifying learnings from projects and sharing your knowledge with your teams. You'll chart your own development journey, attending formal training programs, working with the partners you find most inspiring, and focusing on the business areas you are most passionate about.

Experience with digital transformations in the public sector will be highly relevant for this role, particularly in navigating the unique challenges and opportunities associated with implementing large-scale initiatives.

Your Qualifications and Skills

• Undergraduate degree in business, economics, engineering or a related field with an outstanding academic record
• 6+ years of consulting/business experience, with a clear record of achievements and proven drive for personal growth; international experience is a plus
• Digital Transformation experience within the public sector is highly desirable
• Demonstrated experience in one or more of the following key service offerings is a plus: organizational development (including org. design/set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
• Ability to successfully manage and deliver small – medium sized projects and/or manage small units with budget responsibility
• Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment
• Ability to work collaboratively in a team environment and with people across all levels of an organization
• Proven ability to lead, coach, and develop teams
• Willingness to travel, predominantly within the EEMA region.
• Ability to communicate complex ideas effectively in English and Arabic

Job ID:

• Doha
• Jeddah
• Riyadh

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you've come to the right place.

YOUR IMPACT

You'll take ownership for the delivery of a small project or independent workstream within a larger project, developing functionally coordinated plans with specific initiatives and timelines.

In this role you'll actively manage the client relationship during the project, supervising or working closely with client teams to achieve project goals. You'll be part of the project team on the ground, monitoring and evaluating performance and efficiency, and coaching less tenured team members.

You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project. You'll specialize in one or more service line and will become a subject matter expert in your chosen sector or function.

You'll strengthen the firm's knowledge base by codifying learnings from projects, and sharing your knowledge with your teams. You'll chart your own development journey, attending formal training programs, working with the partners you find most inspiring, and focusing on the business areas you are most passionate about.

You will help organizations across the public sector by implementing transformation strategies, building capabilities and leading cultural change.

As the Kingdom advances toward achieving Vision 2030, you will play a key role in leveraging McKinsey & Company's global expertise and implementation capabilities to drive and support this transformative journey.

YOUR GROWTH

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• Undergraduate degree in business, economics, engineering or a related field with an outstanding academic record
• 6+ years of consulting/business experience, with a clear record of achievements and proven drive for personal growth; international experience is a plus
• Demonstrated experience in one or more of the following key service offerings is a plus: organizational development (including org. design/set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
• Ability to successfully manage and deliver small – medium sized projects and/or manage small units with budget responsibility
• Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment
• Ability to work collaboratively in a team environment and with people across all levels of an organization
• Proven ability to lead, coach, and develop teams
• Willingness to travel, predominantly within the Kingdom
• Ability to communicate complex ideas effectively in English and Arabic

We are looking for 14+years seasoned Technical Delivery Manager to oversee the successful delivery of complex technical projects and solutions. The ideal candidate will have a strong background in technology, exceptional project management skills, and the ability to collaborate effectively with cross-functional teams. This role requires end-to-end ownership of project delivery, ensuring alignment with business goals, managing stakeholder expectations, and driving technical excellence.

Responsibilities include:

Project Delivery Management:

• Oversee the planning, execution, and delivery of multiple technical projects.
• Manage project scope, timelines, budgets, risks, and quality.
• Ensure adherence to Agile/Waterfall methodologies as per project requirements.

Team Leadership:

• Lead and mentor cross-functional technical teams, fostering collaboration and innovation.
• Conduct regular performance reviews and provide growth opportunities for team members.

Stakeholder Engagement:

• Act as a bridge between technical teams, business stakeholders, and clients.
• Communicate project status, risks, and solutions effectively to all stakeholders.

Technical Expertise:

• Collaborate with architects and engineers to define technical solutions.
• Provide input on architecture, design, and implementation strategies.

Process Improvement:

• Identify opportunities to improve project delivery processes and tools.
• Implement best practices in software development and delivery.

Risk and Issue Management:

• Proactively identify project risks and develop mitigation strategies.
• Resolve technical and operational challenges in a timely manner.

Customer Focus:

• Ensure customer satisfaction by delivering high-quality solutions aligned with business needs.

Primary Skills :

Experience:

• 14 years of experience in technology delivery roles, including hands-on development and leadership responsibilities.
• Proven experience in delivering large-scale, complex projects with diverse teams.
• Manage P&L for a portfolio of accounts, ensuring revenue growth and profitability.
• Plan and manage team ramp-ups and ramp-downs using a mix of pyramid planning, external hiring, and internal sourcing.
• Drive account management activities including financial tracking, invoice collection, margin improvements, and resource planning.
• Build strong client relationships through regular interactions, QBRs, and on-site visits.
• Support account mining by identifying new opportunities, preparing proposals, and influencing stakeholders to grow the business.

Technical Expertise:

• Strong understanding of modern software development practices, cloud technologies (e.g., AWS, Azure, GCP), and DevOps.
• Proficiency in one or more programming languages (e.g., Java, Python, .NET) is preferred.

Project Management:

• Expertise in Agile, Scrum, Kanban, and traditional project management methodologies.
• Certification such as PMP, CSM, or equivalent is an advantage.
• Leadership and Communication:
• Excellent team leadership, people management, and conflict resolution skills.
• Strong communication, presentation, and negotiation abilities.

Education

• Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree is a plus).

Secondary Skills :

• Experience in managing geographically distributed teams.
• Familiarity with ITIL practices and frameworks.
• Strong business acumen with the ability to align technical goals with business strategy.

Job Type: Full-time

Position Overview

We are seeking an experienced Recruitment Delivery Manager to oversee and drive the execution of search mandates for senior and executive-level positions. The role requires a strong balance of operational excellence, client management, and team leadership to ensure timely, high-quality delivery across multiple mandates. The Recruitment Delivery Manager will serve as a trusted partner to consultants, clients, and candidates, ensuring seamless delivery of the full recruitment lifecycle.

Key Responsibilities

Delivery Management

• Manage the end-to-end delivery of executive search mandates from assignment briefing to candidate onboarding.
• Coordinate with consultants and research teams to define search strategies, shortlist candidates, and ensure timely execution.
• Monitor progress of all active mandates, proactively addressing challenges and bottlenecks.

Client Engagement

• Act as a delivery partner alongside consultants in client meetings, providing updates on candidate pipeline and market mapping.
• Ensure client satisfaction by delivering consistent progress reports and maintaining a high-quality candidate experience.
• Build long-term relationships with clients through reliable execution and delivery excellence.

Team Leadership

• Lead, coach, and mentor a team of researchers, associates, and delivery consultants.
• Allocate resources effectively across multiple mandates to optimize efficiency.
• Drive a performance culture that emphasizes accountability, quality, and speed.
• Operational Excellence
• Implement best practices and process improvements across search delivery.
• Ensure compliance with firm policies, confidentiality standards, and regulatory requirements.
• Leverage recruitment tools, databases, and digital platforms to enhance search outcomes.

Market Intelligence

• Stay updated on industry trends, talent availability, and competitive intelligence to enhance search strategy.
• Provide market insights to clients and consultants to support informed hiring decisions.

Candidate Profile

• Minimum of 7+ years' experience in recruitment, executive search, or talent acquisition, with a focus on senior/executive-level hiring.
• Proven track record in managing multiple recruitment projects simultaneously with successful delivery outcomes.
• Strong leadership skills with experience in managing and developing recruitment delivery teams.
• Excellent communication and stakeholder management skills, with the ability to engage confidently with senior executives and clients.
• Highly organized, detail-oriented, and capable of thriving in a fast-paced, deadline-driven environment.
• Proficient in recruitment technology platforms, CRMs, and research tools.
• Bachelor's degree in Business, Human Resources, or related field; advanced degree or HR certifications are a plus.

Job Overview:

We are seeking a skilled
ITSM Developer
with over 5 years of experience to support our IT Service Management initiatives within the banking domain. The ideal candidate will have hands-on experience in ITSM platform development and integration, with a focus on enterprise-scale tools like Ivanti, ServiceNow, or BMC Remedy.

Key Responsibilities:

• Design, develop, and maintain integrations between ITSM tools (Ivanti, ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring Tools, CMDB).
• Configure and develop APIs, web services, and middleware components to support ITSM processes.
• Collaborate with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather and implement integration requirements.
• Develop and customize workflows, automation scripts, and business rules within the ITSM platform.
• Ensure integration solutions meet data quality, security, and performance standards.
• Troubleshoot integration-related issues including connectivity, data flow, and service disruptions.
• Maintain comprehensive technical documentation for all integration configurations and workflows.
• Support platform upgrades, patches, and migrations ensuring continuity of integrations.
• Collaborate with cross-functional teams (IT Operations, Security, Applications, etc.) to ensure seamless service delivery.
• Develop custom reports, scripts, workflows, and complex queries across various ITSM tools.
• Build enterprise-class monitoring and event management integrations, consolidating alerts into unified dashboards or channels.
• Maintain and support service management tools, asset management modules, and configuration management databases (CMDB).
• Create service dependency maps via logical and physical CI (Configuration Item) relationships.
• Automate IT operational tasks using appropriate tools and scripts.

Required Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Systems, or a related discipline.
• 5+ years of hands-on experience with ITSM tools (Ivanti preferred; ServiceNow or BMC Remedy acceptable).
• Proficiency in integration technologies including APIs (REST, SOAP), web services, and middleware.
• Experience with scripting languages such as JavaScript, PowerShell, or Python.
• Knowledge of ITIL v4 and core ITSM processes (Incident, Change, Problem, Asset, CMDB).
• Familiarity with middleware and iPaaS tools such as ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.
• Strong understanding of relational (SQL) and NoSQL databases.
• Solid troubleshooting, debugging, and root cause analysis skills.
• Experience with Git, version control, and CI/CD pipelines.

We are looking for a highly motivated and results-driven Service & Parts Manager to lead our home appliances service operations and spare parts sales in Qatar. The candidate must have a strict background in Home Appliance Service Management, strong communication skills, and the ability to achieve company targets under pressure. Only candidates who can join within 7 days will be considered.

Preferred: Prior experience working with service centers of major global brands such as Hisense, LG, Samsung, Whirlpool, Haier, Bosch, Electrolux, Panasonic, or similar.

Key Responsibilities

Lead and manage the home appliances service department based in the Industrial Area, Qatar.

Supervise engineers/technicians and ensure timely, high-quality service delivery.

Oversee spare parts sales, inventory management, and distribution to clients/dealers.

Drive and achieve monthly service & sales targets as set by the company.

Handle escalated customer complaints and resolve issues professionally.

Maintain strong coordination with suppliers, principals, and vendors for parts and warranty.

Train, mentor, and evaluate service teams to improve efficiency and performance.

Ensure compliance with company policies, service standards, and Qatar regulations.

Work effectively under pressure, meeting deadlines and delivering results.

Strong leadership and team management skills.

Demonstrated track record of achieving service & parts sales targets.

Strong problem-solving and decision-making ability.

Valid Qatar/GCC Driving License (preferred).

Language: Strong command of English is mandatory; Arabic preferred.

Job Description

Summary:

The Service Manager is responsible for overseeing the daily operations of the service department, managing a team of service technicians, and ensuring high levels of customer satisfaction.

Job Responsibility:

• Develop and implement service policies and procedures to ensure efficient operations
• Manage and motivate a team of service technicians to meet performance goals
• Monitor service orders and ensure timely completion of service requests
• Conduct quality control checks on completed work to maintain high standards
• Handle customer inquiries and resolve any escalated concerns or complaints
• Collaborate with other departments to improve overall customer experience
• Prepare and manage department budgets and expenses
• Stay up-to-date on industry trends and developments to improve service offerings

Candidate Requirements:

• Proven experience in a similar role, in the automotive industry
• Strong leadership and communication skills
• Excellent problem-solving abilities
• Ability to work under pressure and handle multiple priorities
• Knowledge of service management software and tools
• Bachelor's degree in Business Administration or a related field (preferred)

Skills

Strong leadership and managerial skills

• Excellent customer service and communication skills
• Ability to analyze and solve problems efficiently
• Knowledge of industry trends and best practices
• Experience in budget management and resource allocation
• Ability to collaborate with different teams and departments
• Proficiency in using relevant software and tools
• Strong decision-making and organizational skills

Job Details

Job Location

Doha, Qatar

Company Industry

Retail & Wholesale

Company Type

Employer (Private Sector)

Job Role

Management

Preferred Candidate

Career Level

Management

Years of Experience

Min: 5

Nationality

United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

We are looking for an experienced Service Manager to oversee and manage the end-to-end service functions of our organization. The ideal candidate will have a strong background in customer service operations, service team supervision, spare parts coordination, and process improvement — ensuring excellent service delivery and client satisfaction in a B2B environment.

Key Responsibilities

Service Management

• Manage day-to-day operations of the service department, ensuring smooth workflow and timely resolution of service requests.
• Supervise and motivate service teams; conduct performance reviews and identify training needs.
• Handle escalated customer issues and ensure effective complaint resolution within defined turnaround times.
• Develop and implement service policies, processes, and KPIs to improve efficiency and quality.
• Monitor customer satisfaction levels and take proactive measures to enhance service delivery.
• Coordinate with sales, logistics, and technical teams for seamless operations.
• Ensure service documentation, reports, and records are maintained accurately.

Spare Parts & Inventory Support

• Oversee planning and coordination for spare parts availability to support service operations.
• Work closely with suppliers and stores teams to maintain optimal spare stock levels.
• Implement standard procedures for storage, tracking, and usage of spare parts.
• Identify and manage non-moving or obsolete stock effectively.

Performance & Reporting

• Prepare and review service performance reports (KPIs, productivity, complaint analysis, etc.).
• Analyze operational data to identify trends and improvement opportunities.
• Present key findings and recommendations to management for strategic decisions.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Minimum 7–10 years of experience in service operations, after-sales management, or customer service management in a B2B setup.
• Experience in managing service centers or technical support functions (preferably in GCC).
• Strong communication, analytical, and leadership skills.
• Proficiency in ERP/service management systems.
• Valid Qatar or GCC Driving License preferred.

Key Skills

• Service Operations Management
• Customer Complaint Handling & Resolution
• Spare Parts & Inventory Coordination
• Team Leadership & Staff Training
• KPI Monitoring & Process Improvement
• Data Analysis & Decision Making
• Communication & Interdepartmental Coordination

Preferred Industries

• Facility Management
• Home Appliances / Electronics Services
• Technical Services / Maintenance
• Industrial Equipment / B2B Solutions

Job Types: Full-time, Permanent

Application Question(s):

• What is your Salary Expectation ?
• Do you have a valid QID/Residence Permit with NOC?
• If you're selected, how soon you can join?

Education:

• Bachelor's (Preferred)

Experience:

• service operations & after-sales management: 8 years (Preferred)

License/Certification:

• Qatar Driving License (Preferred)