120 Service Desk jobs in Qatar

Reporting structureReports To:
IT Service Desk Team Lead
Direct Reportees:
None
Job Summary and PurposeProvide 1st level technical support to end users within NAKILAT and its joint ventures. Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations.
AccountabilitiesKey Accountabilities:
IT Inventory and Stock Keeping:Update and manage the IT inventory and organizes stocks in the IT storage room.
Coordinate with Supply department regarding the follow up of deliveries of the requested materials.
Maintain hard copy files of IT invoices, delivery receipts and warranties.
Maintain copies of all associated documentation and verifies monthly bills.Service Desk Management:Assign service calls to engineers and reports upon completion or escalation of issues.
Maintain and develop files and records for all printer related issues and costs overhead.
Send out downtime notification to affected parties when required.
Create consolidated timesheets for IT client support team.Roll-Out Specific software’s and services:Install and implement new software and services.
Conduct testing and troubleshooting of software.IT Support:Provide support for peripheral devices, for example, blackberries, printers, faxes etc. and troubleshoots associated issues.
Perform emergency back-up and restoration of emails for the users.Generic AccountabilitiesSafety, Health, Environment, & Quality (SHEQ):
Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
Policies, Systems, Processes & Procedures:
Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.
Others:
Carry out any other duties as directed by the IT Service Desk Team Lead.
Key Result Areas• Provide 24/7 support for IT related issues
• Handle IT Inventory and Storekeeping
• Provide specific software services (install new software, testing, trouble shoot) on time
• Adhere to all NAKILAT policies and procedures
Interactions and Working RelationsInternal:
• All Divisions/Department and employees - IT service desk related services
External:
• External vendors - Support, product delivery and warranty repairs
Qualifications, Experience and Job SkillsQualifications:
• Diploma in Computer Science or any related field
• Microsoft Certified Professional (MCP) certificate is a must
• ITIL certificate is a must
• Cisco Certified Network Associate (CCNA) certificate is preferred
Experience:
• 4 years of experience of which a minimum of 1 year should be in a similar position, preferably in a similar industry
Job Specific Skills:
• Knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory#J-18808-Ljbffr

Taozeef is a leading recruitment agency in Beirut, Lebanon, specializing in providing top talent for various industries. Our mission is to connect businesses with the right candidates and help individuals find their dream jobs. Job Description :

Our client, a leading technology solutions organization based in Doha, Qatar, is seeking a highly skilled and motivated Service Desk Team Lead to join our growing team. As the Service Desk Team Lead, you will be responsible for managing a team of help desk and deskside support technicians and ensuring the smooth and efficient operation of our service desk and desktop support services. Lead and manage a team of help desk and deskside support technicians, providing guidance, support, and training as needed. Act as the primary point of contact for our client, addressing any concerns. Monitor day-to-day operations, ensuring adherence to processes and procedures. Manage the resolution of incidents and service requests, ensuring timely communication with clients. Lead root cause analysis (RCA) for recurring issues and drive continuous improvement initiatives. Conduct regular assessments of user feedback, including user satisfaction surveys, to identify recurring issues, patterns, and opportunities for enhancing the end-user experience. Stay up-to-date with industry trends and advancements in technology to provide innovative solutions and improve service desk operations. Prepare reports and present data on service desk performance to management. Manage and maintain service desk tools and systems, ensuring they are up-to-date and functioning properly. Qualifications :

Bachelor's degree in Computer Science, Information Technology, or a related field. Total of 6+ years of experience, including 3+ years in a service desk or technical support role and 3+ years in a managerial role. Working knowledge of ITSM platforms like SMAX / ManageEngine. Experience with service desk operations and best practices. Strong customer service orientation, with the ability to remain calm and accommodating under pressure. Exceptional communication skills, both verbal and written, to effectively convey technical information to non-technical users. Proven ability to lead and motivate a team. Experience with ITIL framework. Strong problem-solving and analytical skills. Ability to work under pressure and handle multiple tasks simultaneously. Fluency in English and Arabic, both written and verbal. ITIL Certification. Performance Metrics :

Adherence to SLAs for response and resolution times. User satisfaction scores and feedback. Accuracy and timeliness of documentation and reporting.

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Taozeef is a leading recruitment agency in Beirut, Lebanon, specializing in providing top talent for various industries. Our mission is to connect businesses with the right candidates and help individuals find their dream jobs.
Job Description :Our client, a leading technology solutions organization based in Doha, Qatar, is seeking a highly skilled and motivated Service Desk Team Lead to join our growing team. As the Service Desk Team Lead, you will be responsible for managing a team of help desk and deskside support technicians and ensuring the smooth and efficient operation of our service desk and desktop support services.
Lead and manage a team of help desk and deskside support technicians, providing guidance, support, and training as needed.
Act as the primary point of contact for our client, addressing any concerns.
Monitor day-to-day operations, ensuring adherence to processes and procedures.
Manage the resolution of incidents and service requests, ensuring timely communication with clients.
Lead root cause analysis (RCA) for recurring issues and drive continuous improvement initiatives.
Conduct regular assessments of user feedback, including user satisfaction surveys, to identify recurring issues, patterns, and opportunities for enhancing the end-user experience.
Stay up-to-date with industry trends and advancements in technology to provide innovative solutions and improve service desk operations.
Prepare reports and present data on service desk performance to management.
Manage and maintain service desk tools and systems, ensuring they are up-to-date and functioning properly.
Qualifications :Bachelor's degree in Computer Science, Information Technology, or a related field.
Total of 6+ years of experience, including 3+ years in a service desk or technical support role and 3+ years in a managerial role.
Working knowledge of ITSM platforms like SMAX / Manage Engine.
Experience with service desk operations and best practices.
Strong customer service orientation, with the ability to remain calm and accommodating under pressure.
Exceptional communication skills, both verbal and written, to effectively convey technical information to non-technical users.
Proven ability to lead and motivate a team.
Experience with ITIL framework.
Strong problem-solving and analytical skills.
Ability to work under pressure and handle multiple tasks simultaneously.
Fluency in English and Arabic, both written and verbal.
ITIL Certification.
Performance Metrics :Adherence to SLAs for response and resolution times.
User satisfaction scores and feedback.
Accuracy and timeliness of documentation and reporting.#J-18808-Ljbffr

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. Accountabilities Key Accountabilities : Service Desk Support and Operations : 1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets. 2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures. 3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's. 4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs. New Project Implementation : 5. Support the strategy for new project implementations at the client level with regard to applications, software and technology. IT Asset and Data Management : 6. Set up and install / replace IT equipment in line with 4-year replacement policy. 7. Ensure all computers are running licensed software and that there are no copyright infringements. 8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition. 9. Undertake routine maintenance of computers and peripheral devices. Documentation : 10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports. 11. Assists in framing NAKILAT’s IT policies and procedures. Generic Accountabilities : People Management : 12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence. Safety, Health, Environment, & Quality (SHEQ) : 13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people. 14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation. Others : 15. Carry out any other duties as directed by the Head of IT Operations. Key Result Areas Meet or exceed client expectations with respect to IT Service Desk Support Maintain the IT Assets as per company policies Prepare necessary documentation of IT records Provide support to team members for understanding of new technologies and on the job training Qualifications, Experience and Job Skills Qualifications : Bachelor’s degree in Computer Science, Computer Engineering or any related field ITIL certificate is a must Microsoft Certified Professional (MCP) certificate is a must Microsoft Certified Solutions Expert (MCSE) certificate is preferred Cisco Certified Network Associate (CCNA) certificate is preferred Experience : 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry Job Specific Skills : Advanced knowledge of service desk best practices and services Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

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Select how often (in days) to receive an alert: Create Alert ** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES ** Job Summary and Purpose

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. Accountabilities

Key Accountabilities: Service Desk Support and Operations: 1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets. 2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures. 3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's. 4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs. New Project Implementation: 5. Support the strategy for new project implementations at the client level with regard to applications, software and technology. IT Asset and Data Management: 6. Set up and install/replace IT equipment in line with 4-year replacement policy. 7. Ensure all computers are running licensed software and that there are no copyright infringements. 8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition. 9. Undertake routine maintenance of computers and peripheral devices. Documentation: 10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports. 11. Assists in framing NAKILAT’s IT policies and procedures. Generic Accountabilities: People Management: 12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence. Safety, Health, Environment, & Quality (SHEQ): 13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people. Policies, Systems, Processes & Procedures: 14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation. Others: 15. Carry out any other duties as directed by the Head of IT Operations. Key Result Areas

• Meet or exceed client expectations with respect to IT Service Desk Support • Maintain the IT Assets as per company policies • Prepare necessary documentation of IT records • Provide support to team members for understanding of new technologies and on the job training Qualifications, Experience and Job Skills

Qualifications: • Bachelor’s degree in Computer Science, Computer Engineering or any related field • ITIL certificate is a must • Microsoft Certified Professional (MCP) certificate is a must • Microsoft Certified Solutions Expert (MCSE) certificate is preferred • Cisco Certified Network Associate (CCNA) certificate is preferred

Experience: • 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills: • Advanced knowledge of service desk best practices and services • Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

#J-18808-Ljbffr

From command centers across the U.S. to theater operations on ground, at sea and in the air,
**Five Rivers Services’ (an Akima Company) **personnel are at the forefront of our nation’s most vital IT, communications, and security efforts. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.

**Job Summary**:
The

**Responsibilities**:

- Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
- Assists the IMO with daily functions of computer, network and software management for the site and all users.
- Provides immediate response to all customers who come to the Service Desk.
- Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
- Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
- May be required to work for 12 hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
- Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
- Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
- Troubleshoots all other site authorized software with IMOs and users.
- Works within a small continuous improvement focused team.
- Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
- Completes all tasks and assignments as requested by Supervisors and Management.
- Performs other duties and assignments as required.

**Qualifications**

**Minimum Qualifications**:

- High school diploma or GED.
- Must have an active Secret clearance, US citizenship is required.
- Must have a minimum of one year experience in a Service Desk Environment.
- Must have a working knowledge of Microsoft Office software.
- Demonstrated strong customer service skills are mandatory.
- Pre-requisites for State-side applicants - copy of valid passport, copy of valid international driver’s permit, copy of valid US driver’s license, copy of COVID vaccination card, police clearance check and medical qualifications.
- Pre-requisites for in-country applicants - copy of valid passport, copy of valid international driver’s permit, copy of valid US driver’s license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of Civil ID.
- Must be able to provide copies of Active Certifications (2 levels, as outlined below) and their transcripts.

**Certifications**:
**IAT Level I Baseline**:

- A+ ce, Network+ ce, SSCP.
- Please note IAT Level II and Level III baselines are not required, but are acceptable.

**Computing Environment (CE)**:

- MCSA: Windows 10, MCSA: Windows Server 2012/2016, MCSE: Cloud Platform and Infrastructure.
- MCSE: Enterprise Devices and Apps, MCSE: Private Cloud, MCSE: Server Infrastructure.
- Microsoft Exam 70-398 - Planning for and Managing Devices in the Enterprise.
- Microsoft Exam 70-697 - Configuring Windows Devices.
- Microsoft Exam 70-698 - Installing and Configuring Windows 10.
- Server +.

**Material and Equipment Used**:

- Desktop computer, printer/copier, digital sender, telephones, Remedy 7.6, Microsoft Exchange Server 2007, Print Queue Management, Army Gold Master/Universal Gold Master, Microsoft Office with a focus on Outlook 2007, and Microsoft Internet Explorer.

**Working Environment and Physical Activities**:

- Working environment will be in an open office area. Individual must be able to lift up to 20 lbs unassisted.
- Work environment will be very hot due to climatic conditions within the region.
- Personnel will also be required to sit and talk on the phone for long periods of time.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.


. Reasonable accommodation requests are considered on a case-by-case basis.

**Shift***: Variable

**Job**

Information Technology Service Desk Team Lead

• Posting Date: 24/05/2025
• Ref: ITQAR24
• Position: Information Technology Service Desk Team Lead
• Location: Qatar
• City: Doha
• Sector: IT Services
• Years of Experience: 8+ years
• Qualification: Bachelor’s degree in Information Technology / Computer Science
• Salary: Package QAR 10,000 - 15,000
• Description:

• Act as the primary point of contact for CLIENT, addressing any concerns.
• Monitor day-to-day operations , ensuring adherence to processes and procedures.
• Manage the resolution of incidents and service requests, ensuring timely communication with clients.
• Lead root cause analysis (RCA) for recurring issues and drive continuous improvement initiatives.

Experience:

• 8+ years & ITIL Foundation certification.
• Experience with tools: Working knowledge of ITSM platforms like SMAX/Manage Engine.
• Arabic and English language skills are mandatory.

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Information Technology Service Desk Team Lead Posting Date:

24/05/2025 Ref:

ITQAR24 Position:

Information Technology Service Desk Team Lead Location:

Qatar City:

Doha Sector:

IT Services Years of Experience:

8+ years Qualification:

Bachelor’s degree in Information Technology / Computer Science Salary:

Package QAR 10,000 - 15,000 Description: Act as the

primary point of contact

for CLIENT, addressing any concerns. Monitor

day-to-day operations , ensuring adherence to processes and procedures. Manage the resolution of incidents and service requests, ensuring timely communication with clients. Lead

root cause analysis (RCA)

for recurring issues and drive continuous improvement initiatives. Experience: 8+ years & ITIL Foundation certification. Experience with tools: Working knowledge of ITSM platforms like SMAX/Manage Engine. Arabic and English language skills are mandatory.

#J-18808-Ljbffr