102 Service Desk jobs in Qatar
Service Desk Analyst
Doha, Doha
MEEZA QSTP
Posted 17 days ago
Job Viewed
Job Description
Service Desk Analyst
The primary responsibilities of the Service Desk Analyst:
Functional Responsibilities:
- Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
- Provide telephone and email support for clients and users.
- Proactively monitor support mailboxes and log in to the system.
- Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
- Create, document, and review work instructions to help deal with similar incidents and requests.
- Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
- Support Workplace Services in providing remote support to resolve users' issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
- Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
- Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
- Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
Knowledge, Skills & Experience
Academic & Professional Qualifications:
- Bachelor's degree in computer science, Information Systems, Engineering, or equivalent.
Experience:
- 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.
Skills and Requirements:
- Strong problem-solving abilities to diagnose and resolve customer issues.
- Excellent written and verbal communication skills, with a keen focus on effective customer service.
- Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
- Hands-on experience with Microsoft Operating Systems and the Office suite.
- Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
- Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
- Knowledge of fundamental IT security principles.
- Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
- Proficiency in Microsoft Active Directory, Exchange, and O365.
- Preferred : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
- Preferred : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
- Preferred : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
This advertiser has chosen not to accept applicants from your region.
0
Service Desk Analyst
Doha, Doha
MEEZA QSTP
Posted today
Job Viewed
Job Description
Service Desk Analyst
The primary responsibilities of the Service Desk Analyst:
Functional Responsibilities:
- Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
- Provide telephone and email support for clients and users.
- Proactively monitor support mailboxes and log in to the system.
- Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
- Create, document, and review work instructions to help deal with similar incidents and requests.
- Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
- Support Workplace Services in providing remote support to resolve users’ issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
- Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
- Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
- Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
Knowledge, Skills & Experience
Academic & Professional Qualifications:
- Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.
Experience:
- 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.
Skills and Requirements:
- Strong problem-solving abilities to diagnose and resolve customer issues.
- Excellent written and verbal communication skills, with a keen focus on effective customer service.
- Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
- Hands-on experience with Microsoft Operating Systems and the Office suite.
- Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
- Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
- Knowledge of fundamental IT security principles.
- Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
- Proficiency in Microsoft Active Directory, Exchange, and O365.
- Preferred : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
- Preferred : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
- Preferred : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
This advertiser has chosen not to accept applicants from your region.
1
Service Desk Analyst
Doha, Doha
MEEZA QSTP
Posted 17 days ago
Job Viewed
Job Description
Service Desk Analyst The primary responsibilities of the Service Desk Analyst: Functional Responsibilities: Ensure full availability of Service Desk telephone, email, and other channels of support during their shift. Provide telephone and email support for clients and users. Proactively monitor support mailboxes and log in to the system. Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool. Create, document, and review work instructions to help deal with similar incidents and requests. Take full ownership of all open Incidents and Service Requests and update them daily at a minimum. Support Workplace Services in providing remote support to resolve users’ issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents. Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team. Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services. Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction. Knowledge, Skills & Experience Academic & Professional Qualifications: Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent. Experience: 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment. Skills and Requirements: Strong problem-solving abilities to diagnose and resolve customer issues. Excellent written and verbal communication skills, with a keen focus on effective customer service. Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients. Hands-on experience with Microsoft Operating Systems and the Office suite. Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration. Knowledge of IT Service Management principles, ITIL V4 Foundation certification. Knowledge of fundamental IT security principles. Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset. Proficiency in Microsoft Active Directory, Exchange, and O365. Preferred : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience. Preferred : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills. Preferred : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Service Desk Support
Doha, Doha
Nakilat
Posted today
Job Viewed
Job Description
**Job Summary and Purpose**:
Provide 1st level technical support to end users within The Company and its joint ventures. Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations.
**Accountabilities**:
**Key Accountabilities**:
**IT Inventory and Stock Keeping**:
- Update and manage the IT inventory and organizes stocks in the IT storage room.
- Coordinate with Supply department regarding the follow up of deliveries of the requested materials.
- Maintain hard copy files of IT invoices, delivery receipts and warranties.
- Maintain copies of all associated documentation and verifies monthly bills.
**Service Desk Management**:
- Assign service calls to engineers and reports upon completion or escalation of issues.
- Maintain and develop files and records for all printer related issues and costs overhead.
- Send out downtime notification to affected parties when required.
- Create consolidated timesheets for IT client support team.
**Roll-Out Specific software’s and services**:
- Install and implement new software and services.
- Conduct testing and troubleshooting of software.
**IT Support**:
- Provide support for peripheral devices, for example, blackberries, printers, faxes etc. and troubleshoots associated issues.
**Generic Accountabilities**:
**Safety, Health, Environment, & Quality (SHEQ)**:
- Adhere to all relevant SHEQ policies, procedures, instructions and controls so that The Company provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
**Policies, Systems, Processes & Procedures**:
- Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.
**Others**:
- Carry out any other duties as directed by the IT Service Desk Team Lead.
**Accountabilities - 2**:
**Accountabilities - 3**:
**Accountabilities - 4**:
**Competencies**:
Drive Vision
Collaboration & Teamwork
Customer Centricity
Achievement Oriented
Interactive Communication
Empower & Nurture Talent
Solution Oriented
**Key Result Areas**:
- Provide 24/7 support for IT related issues
- Handle IT Inventory and Storekeeping
- Provide specific software services (install new software, testing, trouble shoot) on time
- Adhere to all The Company policies and procedures
**Interactions and Working Relations**:
**Financial Authorities**:
None
**Qualifications, Experience and Job Skills**:
**Qualifications**:
- Diploma in Computer Science or any related field
- Microsoft Certified Professional (MCP) certificate is a must
- ITIL certificate is a must
- Cisco Certified Network Associate (CCNA) certificate is preferred
**Experience**:
- 4 years of experience of which a minimum of 1 year should be in a similar position, preferably in a similar industry.
**Competencies**:
**Generic & Functional**:
- IT Strategy and Planning
- IT Governance
- IT Operations
- IT Infrastructure Management
- Information Security Management
- Project Management
- Applications and Software Development
- Radio and Satellite Communication
- Business Requirement Analysis
- Drive Vision
- Collaboration & Teamwork
- Customer Centricity
- Achievement Oriented
- Interactive Communication
- Empower & Nurture Talent
- Solution Oriented
**Job Specific Skills**:
Knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory
**Service Desk Support**:
Department: Business Support Services
City: Ras Laffan
**Job Segment**:Cisco, Computer Science, Supply, Quality Assurance, QA, Technology, Operations, Quality
Provide 1st level technical support to end users within The Company and its joint ventures. Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations.
**Accountabilities**:
**Key Accountabilities**:
**IT Inventory and Stock Keeping**:
- Update and manage the IT inventory and organizes stocks in the IT storage room.
- Coordinate with Supply department regarding the follow up of deliveries of the requested materials.
- Maintain hard copy files of IT invoices, delivery receipts and warranties.
- Maintain copies of all associated documentation and verifies monthly bills.
**Service Desk Management**:
- Assign service calls to engineers and reports upon completion or escalation of issues.
- Maintain and develop files and records for all printer related issues and costs overhead.
- Send out downtime notification to affected parties when required.
- Create consolidated timesheets for IT client support team.
**Roll-Out Specific software’s and services**:
- Install and implement new software and services.
- Conduct testing and troubleshooting of software.
**IT Support**:
- Provide support for peripheral devices, for example, blackberries, printers, faxes etc. and troubleshoots associated issues.
**Generic Accountabilities**:
**Safety, Health, Environment, & Quality (SHEQ)**:
- Adhere to all relevant SHEQ policies, procedures, instructions and controls so that The Company provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
**Policies, Systems, Processes & Procedures**:
- Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.
**Others**:
- Carry out any other duties as directed by the IT Service Desk Team Lead.
**Accountabilities - 2**:
**Accountabilities - 3**:
**Accountabilities - 4**:
**Competencies**:
Drive Vision
Collaboration & Teamwork
Customer Centricity
Achievement Oriented
Interactive Communication
Empower & Nurture Talent
Solution Oriented
**Key Result Areas**:
- Provide 24/7 support for IT related issues
- Handle IT Inventory and Storekeeping
- Provide specific software services (install new software, testing, trouble shoot) on time
- Adhere to all The Company policies and procedures
**Interactions and Working Relations**:
**Financial Authorities**:
None
**Qualifications, Experience and Job Skills**:
**Qualifications**:
- Diploma in Computer Science or any related field
- Microsoft Certified Professional (MCP) certificate is a must
- ITIL certificate is a must
- Cisco Certified Network Associate (CCNA) certificate is preferred
**Experience**:
- 4 years of experience of which a minimum of 1 year should be in a similar position, preferably in a similar industry.
**Competencies**:
**Generic & Functional**:
- IT Strategy and Planning
- IT Governance
- IT Operations
- IT Infrastructure Management
- Information Security Management
- Project Management
- Applications and Software Development
- Radio and Satellite Communication
- Business Requirement Analysis
- Drive Vision
- Collaboration & Teamwork
- Customer Centricity
- Achievement Oriented
- Interactive Communication
- Empower & Nurture Talent
- Solution Oriented
**Job Specific Skills**:
Knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory
**Service Desk Support**:
Department: Business Support Services
City: Ras Laffan
**Job Segment**:Cisco, Computer Science, Supply, Quality Assurance, QA, Technology, Operations, Quality
This advertiser has chosen not to accept applicants from your region.
3
IT Service Desk Team Lead
Doha, Doha
Nakilat
Posted 11 days ago
Job Viewed
Job Description
Select how often (in days) to receive an alert: Create Alert ** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES ** Job Summary and Purpose
Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. Accountabilities
Key Accountabilities: Service Desk Support and Operations: 1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets. 2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures. 3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's. 4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs. New Project Implementation: 5. Support the strategy for new project implementations at the client level with regard to applications, software and technology. IT Asset and Data Management: 6. Set up and install/replace IT equipment in line with 4-year replacement policy. 7. Ensure all computers are running licensed software and that there are no copyright infringements. 8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition. 9. Undertake routine maintenance of computers and peripheral devices. Documentation: 10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports. 11. Assists in framing NAKILAT’s IT policies and procedures. Generic Accountabilities: People Management: 12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence. Safety, Health, Environment, & Quality (SHEQ): 13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people. Policies, Systems, Processes & Procedures: 14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation. Others: 15. Carry out any other duties as directed by the Head of IT Operations. Key Result Areas
• Meet or exceed client expectations with respect to IT Service Desk Support • Maintain the IT Assets as per company policies • Prepare necessary documentation of IT records • Provide support to team members for understanding of new technologies and on the job training Qualifications, Experience and Job Skills
Qualifications: • Bachelor’s degree in Computer Science, Computer Engineering or any related field • ITIL certificate is a must • Microsoft Certified Professional (MCP) certificate is a must • Microsoft Certified Solutions Expert (MCSE) certificate is preferred • Cisco Certified Network Associate (CCNA) certificate is preferred
Experience: • 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry
Job Specific Skills: • Advanced knowledge of service desk best practices and services • Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory
#J-18808-Ljbffr
Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. Accountabilities
Key Accountabilities: Service Desk Support and Operations: 1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets. 2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures. 3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's. 4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs. New Project Implementation: 5. Support the strategy for new project implementations at the client level with regard to applications, software and technology. IT Asset and Data Management: 6. Set up and install/replace IT equipment in line with 4-year replacement policy. 7. Ensure all computers are running licensed software and that there are no copyright infringements. 8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition. 9. Undertake routine maintenance of computers and peripheral devices. Documentation: 10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports. 11. Assists in framing NAKILAT’s IT policies and procedures. Generic Accountabilities: People Management: 12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence. Safety, Health, Environment, & Quality (SHEQ): 13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people. Policies, Systems, Processes & Procedures: 14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation. Others: 15. Carry out any other duties as directed by the Head of IT Operations. Key Result Areas
• Meet or exceed client expectations with respect to IT Service Desk Support • Maintain the IT Assets as per company policies • Prepare necessary documentation of IT records • Provide support to team members for understanding of new technologies and on the job training Qualifications, Experience and Job Skills
Qualifications: • Bachelor’s degree in Computer Science, Computer Engineering or any related field • ITIL certificate is a must • Microsoft Certified Professional (MCP) certificate is a must • Microsoft Certified Solutions Expert (MCSE) certificate is preferred • Cisco Certified Network Associate (CCNA) certificate is preferred
Experience: • 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry
Job Specific Skills: • Advanced knowledge of service desk best practices and services • Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
It service desk team lead
Nakilat
Posted today
Job Viewed
Job Description
Select how often (in days) to receive an alert: Create Alert
** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES **
Job Summary and PurposeEnsure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.
AccountabilitiesKey Accountabilities:
Service Desk Support and Operations:
1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.
2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.
4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.
New Project Implementation:
5. Support the strategy for new project implementations at the client level with regard to applications, software and technology.
IT Asset and Data Management:
6. Set up and install/replace IT equipment in line with 4-year replacement policy.
7. Ensure all computers are running licensed software and that there are no copyright infringements.
8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
9. Undertake routine maintenance of computers and peripheral devices.
Documentation:
10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
11. Assists in framing NAKILAT’s IT policies and procedures.
Generic Accountabilities:
People Management:
12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.
Safety, Health, Environment, & Quality (SHEQ):
13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
Policies, Systems, Processes & Procedures:
14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.
Others:
15. Carry out any other duties as directed by the Head of IT Operations.
Key Result Areas• Meet or exceed client expectations with respect to IT Service Desk Support
• Maintain the IT Assets as per company policies
• Prepare necessary documentation of IT records
• Provide support to team members for understanding of new technologies and on the job training
Qualifications, Experience and Job SkillsQualifications:
• Bachelor’s degree in Computer Science, Computer Engineering or any related field
• ITIL certificate is a must
• Microsoft Certified Professional (MCP) certificate is a must
• Microsoft Certified Solutions Expert (MCSE) certificate is preferred
• Cisco Certified Network Associate (CCNA) certificate is preferredExperience:
• 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industryJob Specific Skills:
• Advanced knowledge of service desk best practices and services
• Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory#J-18808-Ljbffr
** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES **
Job Summary and PurposeEnsure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.
AccountabilitiesKey Accountabilities:
Service Desk Support and Operations:
1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.
2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.
4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.
New Project Implementation:
5. Support the strategy for new project implementations at the client level with regard to applications, software and technology.
IT Asset and Data Management:
6. Set up and install/replace IT equipment in line with 4-year replacement policy.
7. Ensure all computers are running licensed software and that there are no copyright infringements.
8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
9. Undertake routine maintenance of computers and peripheral devices.
Documentation:
10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
11. Assists in framing NAKILAT’s IT policies and procedures.
Generic Accountabilities:
People Management:
12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.
Safety, Health, Environment, & Quality (SHEQ):
13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
Policies, Systems, Processes & Procedures:
14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.
Others:
15. Carry out any other duties as directed by the Head of IT Operations.
Key Result Areas• Meet or exceed client expectations with respect to IT Service Desk Support
• Maintain the IT Assets as per company policies
• Prepare necessary documentation of IT records
• Provide support to team members for understanding of new technologies and on the job training
Qualifications, Experience and Job SkillsQualifications:
• Bachelor’s degree in Computer Science, Computer Engineering or any related field
• ITIL certificate is a must
• Microsoft Certified Professional (MCP) certificate is a must
• Microsoft Certified Solutions Expert (MCSE) certificate is preferred
• Cisco Certified Network Associate (CCNA) certificate is preferredExperience:
• 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industryJob Specific Skills:
• Advanced knowledge of service desk best practices and services
• Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Systems Engineer (Service Desk & Site Support)
Doha, Doha
قطر للطاقة
Posted today
Job Viewed
Job Description
**Company**
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable
development,utilization and monetization of oil and gas resources in the State ofQatar.In its efforts to become one of the
best national energy companies inthe world, QatarEnergy's activities and those of its subsidiaries andjoint ventures,
encompass the entire spectrum of the oil and gas valuechain locally, regionally, and internationally.They include the
exploration, refining and production, marketing, andsale of oil and gas, liquefied natural gas (LNG), natural gas
liquids(NGL), gas to liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an
integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various
products.QatarEnergy's operations and activities are conducted at various onshorelocations, including Doha, Dukhan and
the Mesaieed and Ras LaffanIndustrial Cities; and at various offshore areas, such as offshore oilfields production stations,
drilling platforms, Halul oil export island,and the North Field, which is the largest single non-associated gasreservoir in the
world covering an area of 6,000 square kilometers. Theutilization of this field’s massive reserves has become a
primarynational goal to continue the development and prosperity of the country.QatarEnergy pays the utmost attention to
the health and safety of itsemployees, contractors, visitors and the local communities where itoperates. From drilling to
construction, operations to decommissioning,QatarEnergy's health, safety and environment policy forms an integralpart of
the corporation’s daily business and long term planning.QatarEnergy is committed to contribute to a better future by
meetingtoday’s economic needs, while safeguarding our environment and resourcesfor generations to come. Thriving on
innovation and excellence,QatarEnergy is bound to the highest levels of sustainable human, socio-economic, and
environmental development in Qatar and beyond.
**Department**
SERVICE DESK & SITE SUPPORT
INFORMATION & COMMUNICATION TECHNOLOGY
**Primary purpose of job**
This position requires post-holder to be part of a team, and perform all tasks assigned to deliver top class service to our
customers. Monitor ICT Support team performance and provide 3rd level support to customers within established KPIs.
Monitor the implementation of ICT department projects and liaises with other teams to ensure successful implementation.
Post-holder is required to be up-to-date in IT CRM solutions and ITIL/ITSM support module, and latest IT desktop solution
available in the market.
Excellent communication skills is required (telephone and face to face). Being able to communicate in Clear English/Arabic
is equally important.
Responsibilities will include but not limited to the following:
- Monitor ICT support team overall performance and ensure the delivery of consistent quality customer service and support,
to achieve section’s KPIs and CSFs.
- Act as 3nd level escalation for ICT support issues, this includes negative user’s feedback and frustrated users, in effort to
achieve high level customer satisfaction rates.
- Act on issues that require management attention e.g. VIP/VVIP requests and incidents, MAJOR incidents, Service
disruption, service unavailability. Etc.
- Monitoring the process of ICT support to ensure courteous, timely, and effective resolution of end user issues.
- Constant review and update to incidents/request followed process and procedures followed by support team to ensure
they follow ITS module of services.
- Track and analyze trends in Help Desk requests and generate statistical reports to management.
- Provide 3rd level technical support to issues raised by Support team.
- Coach and train ICT support team and Qatari developees, to expand their technical knowledge and experience.
- Oversee the development, implementation, and administration of support staff training and knowledge expansion.
- Ensure timely closure/implementation of cyber security controls resulted from cyber security taskforce, risk assessments,
identified vulnerabilities, audits observations, to stay in line with the corporate security standards.
**Experience & Skills**:
- Excellent knowledge of the desktop technical technologies, standards and development methodologies- Excellent experience in research and evaluation, in relation to desktop technologies and best practices.
- Hands on experience in IT CRM solutions
- Strong knowledge of Microsoft desktop and cloud solutions
- Ability to communicate effectively in clear English language.
- Excellent knowledge in Cloud technologies/platforms
- Excellent knowledge in mobile platform Support (IOS/ Android/ Windows)
- Excellent experience in ITIL/ITSM
**Education**:
- Bachelor degree in Computer Science, Computer Engineering/Electronics or equivalent- Recognized IT Ce
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable
development,utilization and monetization of oil and gas resources in the State ofQatar.In its efforts to become one of the
best national energy companies inthe world, QatarEnergy's activities and those of its subsidiaries andjoint ventures,
encompass the entire spectrum of the oil and gas valuechain locally, regionally, and internationally.They include the
exploration, refining and production, marketing, andsale of oil and gas, liquefied natural gas (LNG), natural gas
liquids(NGL), gas to liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an
integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various
products.QatarEnergy's operations and activities are conducted at various onshorelocations, including Doha, Dukhan and
the Mesaieed and Ras LaffanIndustrial Cities; and at various offshore areas, such as offshore oilfields production stations,
drilling platforms, Halul oil export island,and the North Field, which is the largest single non-associated gasreservoir in the
world covering an area of 6,000 square kilometers. Theutilization of this field’s massive reserves has become a
primarynational goal to continue the development and prosperity of the country.QatarEnergy pays the utmost attention to
the health and safety of itsemployees, contractors, visitors and the local communities where itoperates. From drilling to
construction, operations to decommissioning,QatarEnergy's health, safety and environment policy forms an integralpart of
the corporation’s daily business and long term planning.QatarEnergy is committed to contribute to a better future by
meetingtoday’s economic needs, while safeguarding our environment and resourcesfor generations to come. Thriving on
innovation and excellence,QatarEnergy is bound to the highest levels of sustainable human, socio-economic, and
environmental development in Qatar and beyond.
**Department**
SERVICE DESK & SITE SUPPORT
INFORMATION & COMMUNICATION TECHNOLOGY
**Primary purpose of job**
This position requires post-holder to be part of a team, and perform all tasks assigned to deliver top class service to our
customers. Monitor ICT Support team performance and provide 3rd level support to customers within established KPIs.
Monitor the implementation of ICT department projects and liaises with other teams to ensure successful implementation.
Post-holder is required to be up-to-date in IT CRM solutions and ITIL/ITSM support module, and latest IT desktop solution
available in the market.
Excellent communication skills is required (telephone and face to face). Being able to communicate in Clear English/Arabic
is equally important.
Responsibilities will include but not limited to the following:
- Monitor ICT support team overall performance and ensure the delivery of consistent quality customer service and support,
to achieve section’s KPIs and CSFs.
- Act as 3nd level escalation for ICT support issues, this includes negative user’s feedback and frustrated users, in effort to
achieve high level customer satisfaction rates.
- Act on issues that require management attention e.g. VIP/VVIP requests and incidents, MAJOR incidents, Service
disruption, service unavailability. Etc.
- Monitoring the process of ICT support to ensure courteous, timely, and effective resolution of end user issues.
- Constant review and update to incidents/request followed process and procedures followed by support team to ensure
they follow ITS module of services.
- Track and analyze trends in Help Desk requests and generate statistical reports to management.
- Provide 3rd level technical support to issues raised by Support team.
- Coach and train ICT support team and Qatari developees, to expand their technical knowledge and experience.
- Oversee the development, implementation, and administration of support staff training and knowledge expansion.
- Ensure timely closure/implementation of cyber security controls resulted from cyber security taskforce, risk assessments,
identified vulnerabilities, audits observations, to stay in line with the corporate security standards.
**Experience & Skills**:
- Excellent knowledge of the desktop technical technologies, standards and development methodologies- Excellent experience in research and evaluation, in relation to desktop technologies and best practices.
- Hands on experience in IT CRM solutions
- Strong knowledge of Microsoft desktop and cloud solutions
- Ability to communicate effectively in clear English language.
- Excellent knowledge in Cloud technologies/platforms
- Excellent knowledge in mobile platform Support (IOS/ Android/ Windows)
- Excellent experience in ITIL/ITSM
**Education**:
- Bachelor degree in Computer Science, Computer Engineering/Electronics or equivalent- Recognized IT Ce
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6
Ict Service Desk Agent (Helpdesk Call Center)
Doha, Doha
قطر للطاقة
Posted today
Job Viewed
Job Description
**Company**
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable
development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the
best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries and joint ventures,
encompass the entire spectrum of theoil and gas value chain locally, regionally, and internationally. Theyinclude the
exploration, refining and production, marketing, and sale ofoil and gas, liquefied natural gas (LNG), natural gas
liquids(NGL), gasto liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an
integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various products.
QatarEnergy's operations and activities areconducted at various onshore locations, including Doha, Dukhan and
theMesaieed and Ras Laffan Industrial Cities; and at various offshoreareas, such as offshore oilfields production stations,
drillingplatforms, Halul oil export island, and the North Field, which is thelargest single non-associated gas reservoir in the
world covering anarea of 6,000 square kilometers. The utilization of this field’s massivereserves has become a primary
national goal to continue the developmentand prosperity of the country. QatarEnergy pays the utmost attention tothe health
and safety of its employees, contractors, visitors and thelocal communities where it operates. From drilling to
construction,operations to decommissioning, QatarEnergy's health, safety andenvironment policy forms an integral part of
the corporation’s dailybusiness and long term planning. QatarEnergy is committed to contributeto a better future by meeting
today’s economic needs, while safeguardingour environment and resources for generations to come. Thriving oninnovation
and excellence, QatarEnergy is bound to the highest levels ofsustainable human, socio-economic, and environmental
development inQatar and beyond.
**Department**
INFORMATION & COMMUNICATION TECHNOLOGY
**Primary purpose of job**
Support the delivery of high-quality customer service, focused technical support, and provide timely and accurate problem
resolution to a wide range of complex technical issues, to achieve high level of user satisfaction.
**Experience & Skills**:
- Minimum 5 years’ experience in the Service Desk area using any popular ITSM solution.- Ensure the end-to-end customer experience and provide a single point-of-contact for the QatarEnergy’s Staff and its
Subsidiaries’ regarding IT issues and requests.- Provide technical support over the phone, good phone skills, professional demeanor, previous customer service
experience strongly desired.
- Handle constantly changing flow of traffic and remain productive during slow times and multitask effectively during busy
times in support of the Division business objectives.
- Identify technical issues/problems and assess magnitude to ensure the right solution is applied using established
procedures, guidelines, and technical experience.
- Carry out diagnostic troubleshooting by selecting and using appropriate technical references.
- Ability to multi-task, handle multiple high-priorities, balance priorities
- Assume ownership of incidents and requests escalated by Service Desk Specialists
- Must be able to work effectively independently, or as a member of a team
- Exercise patience and professionalism during stressful situations.
- Ability to work with or without direct supervision.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Identify alternative solutions to resolve non-standard problems.
- Escalate issues to higher level support within the ICT department.
- Constant contact with business users to discuss support requirements, service, and training.
- Work closely with ITC Directorate personnel to discuss directions, users’ needs, and issues related to support.
- Excellent communication skills.
- Provides after hours and on-call support as needed.
- Work on standby and shift duties when needed.
- Provide Desktop Support as Site Technician when needed.
- Team player.
- Strong knowledge of Microsoft based operating systems and Microsoft Office.
- Be able to provide basic Mobile support for QatarEnergy users.
language.
- Strong analytical skills.
- Ability to solve problems.
- Able to communicate technical details and instructions in plain, non-technical language.
- Strong comprehension of desktop hardware and troubleshooting
- Be able to perform remote desktop troubleshooting
**Education**:
- Technical diploma in Computer Science, Computer Engineering/Electronics or equivalent.
- Minimum 3 years post-diploma experience in installing and supporting desktop systems in a distributed environment.
- Recognized IT Certifications (A+, Microsoft Specialist Certification W
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable
development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the
best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries and joint ventures,
encompass the entire spectrum of theoil and gas value chain locally, regionally, and internationally. Theyinclude the
exploration, refining and production, marketing, and sale ofoil and gas, liquefied natural gas (LNG), natural gas
liquids(NGL), gasto liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an
integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various products.
QatarEnergy's operations and activities areconducted at various onshore locations, including Doha, Dukhan and
theMesaieed and Ras Laffan Industrial Cities; and at various offshoreareas, such as offshore oilfields production stations,
drillingplatforms, Halul oil export island, and the North Field, which is thelargest single non-associated gas reservoir in the
world covering anarea of 6,000 square kilometers. The utilization of this field’s massivereserves has become a primary
national goal to continue the developmentand prosperity of the country. QatarEnergy pays the utmost attention tothe health
and safety of its employees, contractors, visitors and thelocal communities where it operates. From drilling to
construction,operations to decommissioning, QatarEnergy's health, safety andenvironment policy forms an integral part of
the corporation’s dailybusiness and long term planning. QatarEnergy is committed to contributeto a better future by meeting
today’s economic needs, while safeguardingour environment and resources for generations to come. Thriving oninnovation
and excellence, QatarEnergy is bound to the highest levels ofsustainable human, socio-economic, and environmental
development inQatar and beyond.
**Department**
INFORMATION & COMMUNICATION TECHNOLOGY
**Primary purpose of job**
Support the delivery of high-quality customer service, focused technical support, and provide timely and accurate problem
resolution to a wide range of complex technical issues, to achieve high level of user satisfaction.
**Experience & Skills**:
- Minimum 5 years’ experience in the Service Desk area using any popular ITSM solution.- Ensure the end-to-end customer experience and provide a single point-of-contact for the QatarEnergy’s Staff and its
Subsidiaries’ regarding IT issues and requests.- Provide technical support over the phone, good phone skills, professional demeanor, previous customer service
experience strongly desired.
- Handle constantly changing flow of traffic and remain productive during slow times and multitask effectively during busy
times in support of the Division business objectives.
- Identify technical issues/problems and assess magnitude to ensure the right solution is applied using established
procedures, guidelines, and technical experience.
- Carry out diagnostic troubleshooting by selecting and using appropriate technical references.
- Ability to multi-task, handle multiple high-priorities, balance priorities
- Assume ownership of incidents and requests escalated by Service Desk Specialists
- Must be able to work effectively independently, or as a member of a team
- Exercise patience and professionalism during stressful situations.
- Ability to work with or without direct supervision.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Identify alternative solutions to resolve non-standard problems.
- Escalate issues to higher level support within the ICT department.
- Constant contact with business users to discuss support requirements, service, and training.
- Work closely with ITC Directorate personnel to discuss directions, users’ needs, and issues related to support.
- Excellent communication skills.
- Provides after hours and on-call support as needed.
- Work on standby and shift duties when needed.
- Provide Desktop Support as Site Technician when needed.
- Team player.
- Strong knowledge of Microsoft based operating systems and Microsoft Office.
- Be able to provide basic Mobile support for QatarEnergy users.
language.
- Strong analytical skills.
- Ability to solve problems.
- Able to communicate technical details and instructions in plain, non-technical language.
- Strong comprehension of desktop hardware and troubleshooting
- Be able to perform remote desktop troubleshooting
**Education**:
- Technical diploma in Computer Science, Computer Engineering/Electronics or equivalent.
- Minimum 3 years post-diploma experience in installing and supporting desktop systems in a distributed environment.
- Recognized IT Certifications (A+, Microsoft Specialist Certification W
This advertiser has chosen not to accept applicants from your region.
7
Technical Support
Doha, Doha
Office Gulf
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks
**Qualifications**:
- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- Experience in servicing hardware, printing & scanning is a plus
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
**Job Types**: Full-time, Permanent
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks
**Qualifications**:
- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- Experience in servicing hardware, printing & scanning is a plus
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
**Job Types**: Full-time, Permanent
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Doha, Doha
Mekdam Technical Services
Posted 11 days ago
Job Viewed
Job Description
Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software.
Scope of Work
Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks.
Scope :
1. Layer 1 and layer 2 support for users and endpoints
2. Setup and maintain any required software on users computers or any peripherals.
3. Solving and troubleshooting Network issues.
4. Record any incident or service requests on Client ServiceDesk system.
5. Supporting our users to secure and save their data.
6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.
7. Ensure that endpoints have the latest updates and security software installed on it.
8. Setup and troubleshoot IOT devices on Client Fleet.
9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour.
10. Managing file and print servers and applying users permissions.
11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).
12. Ensure that all security measurements applied on all endpoints
Experience and skills
Good skills in troubleshooting and discover the root cause.
Experience in different Operating systems for Mobile, computers, and terminals
Ability to set up and install any kind of software.
Ability to learn and educate Client users of any new application.
Has a solid knowledge of endpoint security and how to act against any cyber security attack.
Experience on IOT Devices and CCTV.
Certificates
Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent
Technical Support Engineer • Doha, Qatar
This advertiser has chosen not to accept applicants from your region.
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