56 Service Dispatch jobs in Qatar
Call center agent
Doha, Doha
SWATX
Posted 11 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
This advertiser has chosen not to accept applicants from your region.
0
Call center agent
Doha, Doha
SWATX
Posted 11 days ago
Job Viewed
Job Description
Customer Support:
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Call Center Agentnt
Doha, Doha
B Holding
Posted today
Job Viewed
Job Description
Hiring
Call Center Agent
- experience in electronics field is a benefit
- experience as a Call Center Agent min 3 years
- ability to work with multiple tasks
- transferable (with NOC)
- valid QID
- available in Qatar
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- call center agent: 3 years (required)
Call Center Agent
- experience in electronics field is a benefit
- experience as a Call Center Agent min 3 years
- ability to work with multiple tasks
- transferable (with NOC)
- valid QID
- available in Qatar
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- call center agent: 3 years (required)
This advertiser has chosen not to accept applicants from your region.
2
Call Center Agent
Doha, Doha
Vistas Global
Posted today
Job Viewed
Job Description
**We are looking to hire a qualified Call Center Agent to join our dynamic team.**
**Job Description**:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
**Job Types**: Full-time, Permanent
**Salary**: QAR6,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Banking / Financial Institutional: 2 years (required)
**Language**:
- English (required)
- Arabic (required)
**Job Description**:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
**Job Types**: Full-time, Permanent
**Salary**: QAR6,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Banking / Financial Institutional: 2 years (required)
**Language**:
- English (required)
- Arabic (required)
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Executive / Call Center (Arabic
Doha, Doha
Healthy Home
Posted today
Job Viewed
Job Description
Ø Manages inbound/outbound calls and respond to customer’s inquiry in a timely manner.
Ø Registering new clients, introducing HealthyHome and offering available services as suitable.
Ø Identifies customers’ needs, clarify information, research every issue and providing solutions.
Ø Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Ø Making calls to clients to learn about their needs, complaints, or other issues with services.
Ø Preparing quotations as per the requirement from customer and estimation from Operations and sending to customer for approval with follow up.
Ø Engaging in active listening with callers, clarifying information and diffusing angry clients.
Ø Manages complaints and resolves problems by clarifying issues and exploring options.
Ø Assists customers with any technical issues and escalate the matter to concerned department.
Ø Building lasting relationships with clients based on trust and reliability.
Ø Making sales or recommendations for services that may better suit the client needs.
Ø Scheduling callouts and liaising with the technical team on a daily basis an in a timely manner.
Ø Follow-up with clients regarding feedback, payments, new projects and inquiries.
Ø Maintains & improves quality results by adhering to standards and making recommendation.
Ø Keep records of all conversations in Call-Center database in a comprehensible way.
Ø Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Ø Converting customer leads into new sales by presenting quality solutions to clients.
Ø Maintains company standard and keeps customer satisfaction as a primary objective.
**Salary**: QAR4,500.00 - QAR5,000.00 per month
Ø Registering new clients, introducing HealthyHome and offering available services as suitable.
Ø Identifies customers’ needs, clarify information, research every issue and providing solutions.
Ø Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Ø Making calls to clients to learn about their needs, complaints, or other issues with services.
Ø Preparing quotations as per the requirement from customer and estimation from Operations and sending to customer for approval with follow up.
Ø Engaging in active listening with callers, clarifying information and diffusing angry clients.
Ø Manages complaints and resolves problems by clarifying issues and exploring options.
Ø Assists customers with any technical issues and escalate the matter to concerned department.
Ø Building lasting relationships with clients based on trust and reliability.
Ø Making sales or recommendations for services that may better suit the client needs.
Ø Scheduling callouts and liaising with the technical team on a daily basis an in a timely manner.
Ø Follow-up with clients regarding feedback, payments, new projects and inquiries.
Ø Maintains & improves quality results by adhering to standards and making recommendation.
Ø Keep records of all conversations in Call-Center database in a comprehensible way.
Ø Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Ø Converting customer leads into new sales by presenting quality solutions to clients.
Ø Maintains company standard and keeps customer satisfaction as a primary objective.
**Salary**: QAR4,500.00 - QAR5,000.00 per month
This advertiser has chosen not to accept applicants from your region.
4
Call Center Representative - Banking
Doha, Doha
ECCO Gulf WLL
Posted 9 days ago
Job Viewed
Job Description
Job Description
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
- Handling inbound and outbound calls related to banking inquiries and services.
- Providing accurate information and solutions to customer queries.
- Maintaining customer records by updating account information.
- Resolving customer complaints efficiently and effectively.
- Collaborating with team members to improve customer service processes.
- Adhering to all company policies and procedures.
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
- Previous experience in a call center or customer service role, preferably in the banking industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations calmly.
- Proficiency in using computer systems and software applications.
- Fluency in English; knowledge of Arabic is a plus.
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Paid time off and holiday benefits.
- Continuous training and professional development opportunities.
- Supportive and collaborative team culture.
- Employee wellness programs.
This advertiser has chosen not to accept applicants from your region.
5
Call Center Representative - Banking
Doha, Doha
ECCO Gulf Majorel Qatar
Posted 9 days ago
Job Viewed
Job Description
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
- Previous experience in a call center or customer service role, preferably in the banking industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations calmly.
- Proficiency in using computer systems and software applications.
- Fluency in English; knowledge of Arabic is a plus.
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
- Handling inbound and outbound calls related to banking inquiries and services.
- Providing accurate information and solutions to customer queries.
- Maintaining customer records by updating account information.
- Resolving customer complaints efficiently and effectively.
- Collaborating with team members to improve customer service processes.
- Adhering to all company policies and procedures.
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Paid time off and holiday benefits.
- Continuous training and professional development opportunities.
- Supportive and collaborative team culture.
- Employee wellness programs.
Join us and be part of a team that values excellence and customer satisfaction.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Agent - Banking
Doha, Doha
ECCO Gulf Majorel Qatar
Posted 9 days ago
Job Viewed
Job Description
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
- Previous experience in a call center or customer service role, preferably in the banking industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations calmly.
- Proficiency in using computer systems and software applications.
- Fluency in English; knowledge of Arabic is a plus.
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
- Handling inbound and outbound calls related to banking inquiries and services.
- Providing accurate information and solutions to customer queries.
- Maintaining customer records by updating account information.
- Resolving customer complaints efficiently and effectively.
- Collaborating with team members to improve customer service processes.
- Adhering to all company policies and procedures.
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Paid time off and holiday benefits.
- Continuous training and professional development opportunities.
- Supportive and collaborative team culture.
- Employee wellness programs.
Join us and be part of a team that values excellence and customer satisfaction.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Call Center Representative - Banking
Doha, Doha
ECCO Gulf WLL
Posted 9 days ago
Job Viewed
Job Description
Job Description
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively. Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures.
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus.
Offer
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs.
Join us and be part of a team that values excellence and customer satisfaction. #J-18808-Ljbffr
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively. Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures.
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus.
Offer
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs.
Join us and be part of a team that values excellence and customer satisfaction. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Call Center Agent - Banking
Doha, Doha
ECCO Gulf Majorel Qatar
Posted 9 days ago
Job Viewed
Job Description
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications: Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus. Job Description
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include: Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively. Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures. Offer
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes: Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs. Join us and be part of a team that values excellence and customer satisfaction.
#J-18808-Ljbffr
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications: Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus. Job Description
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include: Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively. Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures. Offer
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes: Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs. Join us and be part of a team that values excellence and customer satisfaction.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9