69 Service Excellence jobs in Qatar

Company: QueensMobile

Location: Qatar

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About Us

QueensMobile is a trusted provider of Apple home service repair in Qatar. We specialize in serving Qatari customers through WhatsApp, Instagram, and direct calls, offering professional and reliable repair services.

Position: Customer Care (Female)

We are hiring a female customer care representative who is professional, friendly, and hardworking.

Responsibilities:

• Handle customer inquiries via WhatsApp, Instagram, and phone calls
• Communicate in Arabic and English with Qatari and expatriate customers
• Provide excellent customer service with patience, professionalism, and accuracy
• Maintain a friendly and helpful attitude while managing multiple customer requests
• Ensure customers have a smooth service experience

Requirements:

• Female candidate
• Strong communication skills in Arabic & English
• Customer service experience preferred (not mandatory if eager to learn)
• Hardworking, dependable, and able to handle customers professionally
• Friendly personality and willingness to go the extra mile

What We Offer:

• A professional position with growth opportunities
• Attractive salary package (based on experience and performance)
• A positive and supportive work environment

To apply, please contact us directly:

Job Type: Full-time

Pay: QAR2, QAR5,000.00 per month

Job title

Customer Care Outstations Coordinator

Ref #

Location

Qatar - Doha

Job family

Customer Service

• Closing date: 30-Oct-2025

About the role

As a Customer Care Outstations Coordinator, you will be responsible in the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.

As part of your role, your additional responsibilities will include, but not limited to, the following:

• Investigate, analyze and independently respond to customer's feedback received through various sources. Maintain discretion relating to customer cases is paramount for the image and welfare of both the company and the customer.
• Carefully study reports generated from concerned departments internally to establish reason of the complaint and to propose the appropriate compensation level to the team leader.
• Communicate to customer using simple technologies, verbal and written communication should involve a high level of empathy and positive vocabulary.
• Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management and resolution processes. Responsible for the customer satisfaction.
• Coordinate work environment within the department to ensure effective work flow.
• Work within Customer Care SLAs (Service Level Agreement) in order to meet the deadlines.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

About you

A successful candidate should possess the following experience and qualifications:

• High School Diploma or Equivalent with Minimum 3 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 2 years of job-related experience
• Customer-facing experience in an airline or hospitality company.
• Excellent command of English language - both verbal and written
• Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent.
• Ability to apply company policy as well as own judgement for case resolutions.
• Comfortable working with a large volume of cases and ability to manage own and team's expectations with regards to workload and overtime requirements.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Us

We are a dynamic and customer-focused organization committed to providing high-quality services and creating memorable experiences for our visitors and clients. We are seeking a Customer Care Specialist who will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate information about services, events, and policies.
• Address and resolve complaints or issues promptly, escalating where necessary.
• Maintain customer records and update databases as needed.
• Coordinate with internal teams to ensure smooth service delivery.
• Collect customer feedback and share insights with management for service improvement.
• Support booking, reservations, and registrations when required.

Qualifications & Skills

• Proven experience in customer service or a similar role.
• Strong communication and interpersonal skills.
• Ability to multitask and handle pressure in a fast-paced environment.
• Problem-solving and conflict-resolution skills.
• Proficient in MS Office and customer management systems.
• Fluency in English required; additional languages (Arabic, Hindi, etc.) are an advantage.

What We Offer

• Competitive salary package.
• Training and growth opportunities.
• A collaborative and customer-driven work environment.

Job Type: Full-time

Pay: From QAR4,000.00 per month

Client Relations Officer and Administrative Assistant (Bilingual)

· Represent the company in client meetings, presenting company services professionally and maintaining strong business relationships.

· Act as the primary point of contact for client inquiries, concerns, and requests, ensuring timely resolution and customer satisfaction.

· Prepare, review, and process client contracts, ensuring accuracy, compliance, and proper documentation.

· Coordinate with internal departments to ensure smooth execution of agreements, projects, and service delivery.

· Draft business correspondence, reports, meeting minutes, and official communications for clients and management.

· Maintain updated client records, contract files, and communication logs for reference and audit purposes.

· Follow up with clients on proposals, contract renewals, and pending documentation to support business continuity.

· Assist management in meetings by preparing presentations, agendas, and providing key updates on client accounts.

· Support administrative operations, including scheduling, filing, documentation, and report preparation.

· Monitor office supplies, coordinate with vendors, and support day-to-day administrative operations.

· Facilitate communication between departments to support workflow efficiency.

· Support special projects, events, and other administrative tasks as required.

Skills & Competencies:

· Strong organizational and time management skills.

· Excellent communication and interpersonal abilities.

· Attention to detail and accuracy in documentation.

· Professional demeanor and ability to represent the company in client interactions.

· Proficient in Microsoft Office Suite, email, and office management tools.

Job Type: Full-time

Job Description Summary
The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.

He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.

Job Description
What impact you'll make

• Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
• Provide clear articulation and prioritization of customer issues
• Perform detailed troubleshooting and data analysis
• Interface with all stakeholders to ensure completion of customer issues
• Full ownership on customer cases from inception to resolution.
• Repair cases management when work is executed by internal or external stakeholder.

What You'll Do

• Bachelor's degree in electrical engineering and required technical experience of minimum 5 years in M&D.
• Full understanding of Dissolved Gas Analysis principles
• Fluent in English and preferably one other region-specific language.
• Experience in troubleshooting electrical, electronic, and mechanical systems.
• Exceptional interpersonal and written/verbal communication skills
• Must be able to wear all required personal protective equipment as required.
• Competency with MS Office
• Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting

What Will Make You Stand Out

• Experience with root cause analysis methodologies
• Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus.
• Available to travel minimum 30% of the time
• Driving license for car.

* *Additional Information*
*Relocation Assistance Provided:
Yes

Join our dynamic team and assist clients in trading on the US Stock Market

What We Offer:

• Comprehensive Training: 2-week hands-on training with a demo account.
• Attractive Salary & Benefits: Competitive pay and perks.
• Flexible Work Setup: Start remotely, transition to office work.

Who Can Apply:

• Male or female, fresher or experienced – everyone is welcome
• No age or nationality restrictions.

Skills We Value:

• Enthusiasm to learn and grow in the financial markets.
• Strong communication and client support skills.

Take the first step toward an exciting career. Apply now and unlock your potential in the world of trading

Job Type: Full-time

Pay: QAR5, QAR8,000.00 per month

We're looking for a Customer Relations Representative to join our team in Doha. The ideal candidate is a bilingual communicator who can deliver exceptional support and handle customer inquiries across phone, email, and chat channels.

Roles & Responsibilities:

The Customer Support Representative answers incoming calls and fulfills customer needs to ensure customer satisfaction and to support the CRM department's goals.

-Assist and answer a large volume of customers and guests with their inquiries and concerns via (Phone, email, live chat, WhatsApp message, messaging apps, social media or in person).

-Strictly adhere to the department's processes and standard procedures.

-Maintain excellent phone etiquette by answering the phone with a vibrant, welcoming voice and a courteous manner.

-Provide proactive outreach to our guests and customers. Identify customer needs and respond to inquiries about LEISURE products and services with clear information.

-Keep current and prospective guests and customers updated on the latest products and services in order to increase sales.

-Deal with customer complaints in accordance with the process and procedure for handling complaints or any issues that may have occurred.

-Ensuring the confidentiality of the database pertaining to customer information, complaints, and feedback.

Requirements:

-Arabic speaker and fluent in English (bilingual)

-Immediate availability to join

-Minimum 2-3 years' experience in a similar customer service role

-Experienced Call Center Agent / Customer Support Agent

-Minimum College Graduate or equivalent diploma

-Strong verbal and written communication skills in both Arabic & English

-Excellent problem-solving skills and attention to detail

-Strong organizational and time management abilities

-Multilingual abilities are an advantage

-Excellent and proven interpersonal, verbal and written communication skills

-Good knowledge of computer systems and MS Office especially Excel

Job Type: Full-time

Pay: QAR4,050.00 per month

We are seeking an experienced and bilingual
Customer Support Representative
to join our team. The successful candidate will be responsible for delivering exceptional customer service by handling inquiries via phone, email, and chat. This role requires a detail-oriented individual who can provide accurate information, resolve issues efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate complex or unresolved cases to appropriate departments when necessary.
• Maintain detailed and accurate customer interaction records in the system.
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
• Adhere to customer service procedures and guidelines to ensure consistent service quality.
• Collaborate with other departments to improve customer experience and resolve service issues.

Qualifications and Requirements:

• Minimum
  3 years of experience
  in a customer support or customer relations role.
• Fluent in both Arabic and English
  (bilingual proficiency required).
• Excellent
  verbal and written communication skills
  .
• Strong
  problem-solving skills
  and high
  attention to detail
  .
• Multilingual abilities
  are an asset.
• Strong
  organizational and time management skills
  .
• Familiarity with customer service methods, tools, and procedures.
• Proficiency with CRM systems and Microsoft Office Suite.

Preferred Attributes:

• A proactive and empathetic approach to customer service.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• A positive attitude and a team-oriented mindset.

About Dieture:

Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. With AI-driven predictive supplements, personalized health tracking, and a wide range of meal plans, we empower customers to take control of their well-being. Our user-friendly mobile app allows customers to manage subscriptions, tailor their meals, track health metrics, and access supplements designed to meet their unique needs. By prioritizing efficiency and holistic health solutions, we're redefining the future of health in Qatar.

Role Overview:

As a Customer Support Agent, you will be the front line for handling customer inquiries, resolving issues, and ensuring that every customer has a positive experience with our products and services. You will work directly with customers via phone, email, chat, and social media to address their concerns and provide timely solutions.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via multiple channels (phone, email, live chat, social media) in a professional and timely manner.
• Issue Resolution: Troubleshoot and resolve customer issues by diagnosing problems, offering solutions, and ensuring customer satisfaction.
• Product Knowledge: Develop and maintain a deep understanding of the company's products and services to provide accurate, effective support.
• Customer Education: Assist customers in understanding how to use products/services, providing guidance and tips as needed.
• Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company's CRM system.
• Escalation Management: Identify and escalate complex or unresolved issues to CS Manager or relevant departments.
• Customer Feedback: Collect feedback from customers and suggest process improvements based on customer insights.
• Collaboration: Work with internal teams (sales, technical, etc.) to ensure smooth customer experience and resolve recurring issues.

Education & Experience:

• Bachelor's degree in Business or a related field (preferred).
• Prior experience in a customer support or service role (3-5 years preferred).
• Experience in F&B industry is preferred.

Skills:

• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
• Strong problem-solving abilities and the ability to think critically under pressure.
• Technical Proficiency in using CRM software and basic office applications.
• Fluency in Arabic and English language.
• Multi-tasking ability to manage multiple customer inquiries and tasks simultaneously while maintaining attention to detail.
• Passion for delivering exceptional customer service and helping others.
• Experienced in handling customer interactions via phone calls and chat support.

Personal Attributes:

• Empathy: Ability to understand and relate to customer concerns and needs, offering thoughtful solutions and demonstrating genuine care.
• Patience: Ability to remain calm and composed, even during challenging interactions with upset customers.
• Adaptability: Ability to quickly adjust to new products, services, or changes in customer expectations while maintaining a positive attitude.
• Attention to Detail: A keen eye for detail when entering information into systems or handling customer issues to ensure accuracy and completeness.
• Team Player: Strong collaborative spirit and willingness to assist colleagues and work toward common team goals.
• Self-Motivated: Proactive in finding solutions and taking initiative in managing workload, with the ability to work independently.
• Positive Attitude: A friendly, approachable demeanor that creates a welcoming environment for customers and teammates alike.
• Resilience: Ability to handle constructive criticism and use it as an opportunity for personal and professional growth.

What Success Looks Like:

Success in this role will be measured by your ability to effectively engage with customers, resolve issues in a timely manner, and maintain high levels of customer satisfaction. You will know you're succeeding when:

Customer Satisfaction:

• Consistently receiving positive feedback from customers, ensuring they feel valued, heard, and satisfied with the solutions provided.
• High customer retention rates due to excellent support and relationship-building.

Efficiency in Handling Inquiries:

• Maintaining quick response times and high-resolution rates with minimal back-and-forth or escalations.
• Effectively managing a high volume of inquiries while maintaining a positive customer experience.

Problem-Solving and Resolution:

• Successfully resolving customer issues and providing clear solutions that meet their needs, resulting in fewer follow-up issues or repeat inquiries.
• Effectively addressing recurring problems and identifying opportunities to prevent future issues.

Collaboration and Communication:

• Seamlessly collaborating with internal teams to share valuable insights and ensure smooth resolutions to customer challenges.
• Maintaining clear, professional, and transparent communication with both customers and colleagues.

Product Knowledge Mastery:

• Demonstrating strong product knowledge during customer interactions and consistently using this knowledge to provide accurate support.
• Actively contributing to knowledge-sharing efforts, ensuring updated information is available for both customers and team members.

Achievement of Key Performance Metrics:

• Meeting or exceeding performance metrics such as average response time, customer satisfaction (CSAT) scores, first-contact resolution rate, and ticket resolution time.

What we offer:

• Competitive Package.
• Opportunities for professional growth and career advancement.
• A supportive, collaborative, and inclusive team environment.
• Access to product training, and industry insights.

Job Types: Full-time, Permanent