119 Service Manager jobs in Qatar
Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career.
We are currently looking for a: Customer Service Manager
Location: Middle East
The Customer Service Manager is responsible for:
- Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
- Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
- Supervising staff according to policies and procedures.
- Evaluating operations and maintenance of facilities, recommending and implementing improvements.
- Managing team performance, including training, supervision, and direction.
- Working on client premises and being available for emergency calls.
- Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
- Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
- Removing blockages within sewage networks, including manual and mechanical cleaning.
- Removing floodwater and rainwater using suction/jetting tankers and restoring sites.
Let your career flow with us. Dive into shaping the future of water!
#J-18808-LjbffrCustomer Service Manager
Posted 10 days ago
Job Viewed
Job Description
Customer Service Manager Location:
Middle East The
Customer Service Manager
is responsible for: Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response. Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts. Supervising staff according to policies and procedures. Evaluating operations and maintenance of facilities, recommending and implementing improvements. Managing team performance, including training, supervision, and direction. Working on client premises and being available for emergency calls. Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions. Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system. Removing blockages within sewage networks, including manual and mechanical cleaning. Removing floodwater and rainwater using suction/jetting tankers and restoring sites. Let your career flow with us. Dive into shaping the future of water!
#J-18808-Ljbffr
Customer service manager
Posted today
Job Viewed
Job Description
We are currently looking for a:Customer Service Manager
Location:Middle East
TheCustomer Service Manageris responsible for:
Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
Supervising staff according to policies and procedures.
Evaluating operations and maintenance of facilities, recommending and implementing improvements.
Managing team performance, including training, supervision, and direction.
Working on client premises and being available for emergency calls.
Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
Removing blockages within sewage networks, including manual and mechanical cleaning.
Removing floodwater and rainwater using suction/jetting tankers and restoring sites.
Let your career flow with us. Dive into shaping the future of water!#J-18808-Ljbffr
Customer Service Delivery Manager
Posted 15 days ago
Job Viewed
Job Description
We're Hiring: Customer Service Delivery Manager
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You'll Do
- Overseeing service delivery for both BPO and in-house teams
- Managing client relationships and ensuring SLAs are met
- Driving performance, quality, and efficiency across all customer service channels
- Implementing and optimizing customer service technologies and processes
- Leading, mentoring, and developing high-performing teams
- Analyzing customer interaction data to identify trends and opportunities for improvement
- Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.
What We're Looking For
- 5+ years of experience in customer service management (multi-channel preferred)
- Proven expertise in managing both in-house and outsourced teams
- Strong leadership, problem-solving, and decision-making skills
- Proficiency in customer service technologies, CRM systems & COPC standards
- Experience in budget management, data analysis & performance reporting
- Ability to thrive in a fast-paced, dynamic environment
Location: Doha, Qatar
If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence!
Customer Service Delivery Manager
Posted 2 days ago
Job Viewed
Job Description
We’re Hiring: Customer Service Delivery Manager
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You’ll Do
- Overseeing service delivery for both BPO and in-house teams
- Managing client relationships and ensuring SLAs are met
- Driving performance, quality, and efficiency across all customer service channels
- Implementing and optimizing customer service technologies and processes
- Leading, mentoring, and developing high-performing teams
- Analyzing customer interaction data to identify trends and opportunities for improvement
- Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
- 5+ years of experience in customer service management (multi-channel preferred)
- Proven expertise in managing both in-house and outsourced teams
- Strong leadership, problem-solving, and decision-making skills
- Proficiency in customer service technologies, CRM systems & COPC standards
- Experience in budget management, data analysis & performance reporting
- Ability to thrive in a fast-paced, dynamic environment
Location: Doha, Qatar
If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!
#J-18808-LjbffrCustomer Service Delivery Manager
Posted 15 days ago
Job Viewed
Job Description
#J-18808-Ljbffr
Customer service delivery manager
Posted today
Job Viewed
Job Description
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You’ll Do
Overseeing service delivery for both BPO and in-house teams
Managing client relationships and ensuring SLAs are met
Driving performance, quality, and efficiency across all customer service channels
Implementing and optimizing customer service technologies and processes
Leading, mentoring, and developing high-performing teams
Analyzing customer interaction data to identify trends and opportunities for improvement
Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
5+ years of experience in customer service management (multi-channel preferred)
Proven expertise in managing both in-house and outsourced teams
Strong leadership, problem-solving, and decision-making skills
Proficiency in customer service technologies, CRM systems & COPC standards
Experience in budget management, data analysis & performance reporting
Ability to thrive in a fast-paced, dynamic environment
Location: Doha, Qatar
If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!#J-18808-Ljbffr
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SAP Service Delivery Manager
Posted today
Job Viewed
Job Description
Role - Service Delivery Manager (Public Sector)
Years of Experience - 10+ Years
This role will report to the Global Head of PMO and be responsible for effectively managing support services for a large enterprise account.
This position will act as a single point of contact to the customer and team, and working at the customer office, will provide a consistently high level of service delivery on all customer projects and initiatives from a delivery management angle.
Success in this role is measured by such things as:
- Service Delivery Benchmarks (SLAs, Process Improvements, Client Escalations)
- Stakeholder Management and Relationship (Customer Feedback)
- Team Happiness Index (360degree feedback)
- CSAT Score
**People**
- Manage team proactively, guiding team members on processes and business
- Onsite team management
- Manage remote teams and offshore team
- Define shift roaster and manage team in different shifts including 24X7
- Become single point of contact for the team members
- Become communication bridge between team and customer
- Review staffing requirements with RMG and make proactive hiring decisions, considering visa timelines
- Represent InvenioLSI with customer, vendors and other project team members
- Display time management skills
- Manage team turn-over, minimize regretted attrition, minimize transition impact
**Delivery**
- Manage Incident Resolution
- Drive steering committee meetings at regular intervals
- Drive fast decision making or escalate to appropriate levels for a proper action
- Measure SLAs, Process improvements and review with customers/stakeholders
- Manage SLA Adherence
- Submit weekly, monthly reports to all stakeholders
- Measure and report commercials and manage gross margin
- Engage in tickets identification by processes, solution design, prioritize and resolve
- Participate in meetings, distribute minutes and develop agenda for onsite and offshore teams
- Manage, identify risks / issues, communicate in advance any infrastructure related issues
- Initiate Customer Satisfaction survey as defined by the company
- Bring efficiency in the processes and demonstrate the value to the customer
- Awareness of business priorities and customer satisfaction levels; Intervening and escalating as appropriate
- Daily meetings with customer team. Coordinating with weekly account level meetings
- Escalation of potential service delays or issues to Customer
- Ensure adequate knowledge transition of current work activities.
- Identify and own requirements for change orders
- Resolve customer escalations within the defined escalation matrix
- Advise on the design, configuration changes for continuous improvement
**Processes**
- Define and enhance internal processes in the areas of incident management
- Adherence to internal compliances and external compliances
- Support internal and external process audits
- Create quality awareness in the team and drive towards quality resolution of incidents
**Mentoring and Coaching**
- Lead by Example
- Need to mentor less experienced peers, and get mentored by more seniors/principal consultants/Customer counterparts
- Identify the training needs and ongoing team development
- Develop individual development plan for the team members
- Motivate the team and influence positivity on the customer and InvenioLSI
- Motivate team members and encourage ideas and innovation
**Accountabilities**
- Manage Incident resolution to support customer business functions
- Optimum utilization of resources in the service delivery
- Performance management, talent development and succession planning AMS consultants
- Smooth day-to-day operation of the Service Delivery
- Knowledge management of AMS consultants to enable seamless service delivery
**Functional experience & skills/knowledge required for the role include**:
- Technical background and ability to converse with the consultants at technical level
- Well versed with industry trends, tools & technologies in SAP Service Delivery
- Experience of having set up AMS Team
- Experience in managing customers
- Experience in working with Offshore and Remote Teams
- Experience leading creation of processes, templates and reports
- Excellent communication and presentation skills
- Managed consultants, groomed and mentored
- Manage and enhance the relationships with the customer team
- Experience in crisis management
**Behavioural Skills/Competencies required for the role include**:
Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
Inspiring Others: Motivating individuals toward higher levels of performance that are aligned with the organization’s vision and values
Driving Change: Driving organizational and cultural changes needed to achieve strategic objectives
Driving Execution: Translating strategic priorities into operational reality; aligning comm
Guest Service Manager (Female)
Posted 1 day ago
Job Viewed
Job Description
A largest Health club located in Doha - Qatar needs to hire the following position:
Job Title: Guest Service Manager (Female)Job Description:
- Providing help & advice to customers using the club’s services.
- Communicating courteously with customers by telephone, email, letter, and face-to-face.
- Investigating & solving customer problems.
- Handling customer complaints or any major incidents.
- Writing reports analyzing the customer service provided by the club and offering recommendations.
- Developing feedback or complaints procedures for members & guests.
- Improving customer service procedures, policies & standards for the club.
- Learning about the club services and staying updated on changes, packages, and promotions.
- Keeping ahead of developments in customer service.
- Conducting tours for visitors & potential members to showcase the club’s facilities.
- Managing customer relations.
Minimum Requirements:
- Bachelor's degree in a related field.
- Minimum of 5 years relevant professional experience in the same position.
- Experience in the Hospitality industry is an advantage.
- Excellent management and leadership skills.
- Excellent communication and interpersonal skills.
About The Company
#J-18808-LjbffrClient Service Manager /Qatar
Posted 1 day ago
Job Viewed
Job Description
We are seeking a dynamic and experienced Client Service Manager to join our media company. The ideal candidate will be responsible for developing and executing strategic campaigns, managing client accounts, maintaining strong relationships with media contacts, and implementing media outreach, social media strategies, and marketing communications as part of a larger strategic plan. They collaborate with senior leadership to develop effective strategies and work closely with strategic partners to manage projects effectively. Ideal candidates for this role should possess strong Accounts management, a proven track record of successful media pitching, and experience in managing social media campaigns for businesses. Building and maintaining media relationships is key, as well as the ability to handle multiple projects simultaneously, meet deadlines, and provide valuable input to enhance strategies and processes in line with client requirements.
Job DescriptionAn CS duties include, but are not limited to:
Act as the primary liaison between the Augustus Media and clients, managing relationships and ensuring clear communication.
Develop and execute media strategies that align with clients’ goals, including campaign planning, budgeting, and performance tracking.
Manage multiple client accounts, providing regular updates, reports, and insights on campaign performance.
Collaborate with internal teams including creative, social media, digital, and data analytics to deliver high-quality media solutions.
Negotiate contracts and manage budgets to maximize campaign efficiency and profitability.
Monitor industry trends and stay up-to-date with new media strategies and tools, advising clients on best practices.
Identify opportunities for upselling and expanding client services to drive business growth.
Ensure that all campaigns are delivered on time and meet client expectations and KPIs.
- 3+ Year PR, media relations, or account management experience preferably (agency background)
- Bachelor’s degree in PR, marketing, communications or related field.
- Excellent communication/presentation skills and ability to build relationships.
- Excellent analytical skills and attention to detail.
- Understanding of social media tools and networks, including Facebook, Instagram, LinkedIn and Twitter.
- Highly punctual and deadline driven.
- Willingness to participate in industry associations; take a proactive role in professional development.