73 Service Manager jobs in Qatar

Job Description

Summary:

The Service Manager is responsible for overseeing the daily operations of the service department, managing a team of service technicians, and ensuring high levels of customer satisfaction.

Job Responsibility:

• Develop and implement service policies and procedures to ensure efficient operations
• Manage and motivate a team of service technicians to meet performance goals
• Monitor service orders and ensure timely completion of service requests
• Conduct quality control checks on completed work to maintain high standards
• Handle customer inquiries and resolve any escalated concerns or complaints
• Collaborate with other departments to improve overall customer experience
• Prepare and manage department budgets and expenses
• Stay up-to-date on industry trends and developments to improve service offerings

Candidate Requirements:

• Proven experience in a similar role, in the automotive industry
• Strong leadership and communication skills
• Excellent problem-solving abilities
• Ability to work under pressure and handle multiple priorities
• Knowledge of service management software and tools
• Bachelor's degree in Business Administration or a related field (preferred)

Skills

Strong leadership and managerial skills

• Excellent customer service and communication skills
• Ability to analyze and solve problems efficiently
• Knowledge of industry trends and best practices
• Experience in budget management and resource allocation
• Ability to collaborate with different teams and departments
• Proficiency in using relevant software and tools
• Strong decision-making and organizational skills

Job Details

Job Location

Doha, Qatar

Company Industry

Retail & Wholesale

Company Type

Employer (Private Sector)

Job Role

Management

Preferred Candidate

Career Level

Management

Years of Experience

Min: 5

Nationality

United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

We are looking for an experienced Service Manager to oversee and manage the end-to-end service functions of our organization. The ideal candidate will have a strong background in customer service operations, service team supervision, spare parts coordination, and process improvement — ensuring excellent service delivery and client satisfaction in a B2B environment.

Key Responsibilities

Service Management

• Manage day-to-day operations of the service department, ensuring smooth workflow and timely resolution of service requests.
• Supervise and motivate service teams; conduct performance reviews and identify training needs.
• Handle escalated customer issues and ensure effective complaint resolution within defined turnaround times.
• Develop and implement service policies, processes, and KPIs to improve efficiency and quality.
• Monitor customer satisfaction levels and take proactive measures to enhance service delivery.
• Coordinate with sales, logistics, and technical teams for seamless operations.
• Ensure service documentation, reports, and records are maintained accurately.

Spare Parts & Inventory Support

• Oversee planning and coordination for spare parts availability to support service operations.
• Work closely with suppliers and stores teams to maintain optimal spare stock levels.
• Implement standard procedures for storage, tracking, and usage of spare parts.
• Identify and manage non-moving or obsolete stock effectively.

Performance & Reporting

• Prepare and review service performance reports (KPIs, productivity, complaint analysis, etc.).
• Analyze operational data to identify trends and improvement opportunities.
• Present key findings and recommendations to management for strategic decisions.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Minimum 7–10 years of experience in service operations, after-sales management, or customer service management in a B2B setup.
• Experience in managing service centers or technical support functions (preferably in GCC).
• Strong communication, analytical, and leadership skills.
• Proficiency in ERP/service management systems.
• Valid Qatar or GCC Driving License preferred.

Key Skills

• Service Operations Management
• Customer Complaint Handling & Resolution
• Spare Parts & Inventory Coordination
• Team Leadership & Staff Training
• KPI Monitoring & Process Improvement
• Data Analysis & Decision Making
• Communication & Interdepartmental Coordination

Preferred Industries

• Facility Management
• Home Appliances / Electronics Services
• Technical Services / Maintenance
• Industrial Equipment / B2B Solutions

Job Types: Full-time, Permanent

Application Question(s):

• What is your Salary Expectation ?
• Do you have a valid QID/Residence Permit with NOC?
• If you're selected, how soon you can join?

Education:

• Bachelor's (Preferred)

Experience:

• service operations & after-sales management: 8 years (Preferred)

License/Certification:

• Qatar Driving License (Preferred)

I would like to re-enable my disabled employer account.

I am a recruiter or staffing firm hiring on behalf of an employer.My name is: Mohammed Nowshad

My work email is:

My recruiting/staffing agency is: Customer care

My company name is: QueensMobile

My recruiting company is hiring on behalf of: Customer care

My work phone number is:

A brief summary of the nature of the roles available, and other relevant details about my account: Location: (Doha / Al Rayyan )

Working Hours: 10:00 AM — 10:00 PM

We are looking for a dedicated and hardworking female Customer Care Executive to join our team.

Responsibilities:

• Handle WhatsApp and Instagram messages professionally.

• Manage customer inquiries, complaints, and service requests.

• Schedule appointments for Apple home repair services.

• Provide excellent customer support and follow up until job completion.

• Communicate fluently in English and Arabic (spoken & written).

Requirements:

• Female candidate preferred.

• Strong communication and customer service skills.

• Must be hardworking, responsible, and supportive.

• Previous experience in customer care is a plus.

We Offer:

• Friendly work environment.

• Growth opportunities in a professional service company.

Apply Now — Send your CV/WhatsApp to:

Or email:

Job Type: Full-time

Pay: QAR2, QAR5,000.00 per month

Language:

• English (Preferred)

Location:

• Doha (Preferred)

Job Summary:

We are seeking an experienced Automotive Service Manager to lead our service department. The ideal candidate will be responsible for overseeing daily operations, ensuring excellent customer service, managing a team of technicians, and achieving performance targets. You'll be accountable for improving service delivery, maintaining operational efficiency and driving financial success.

Key Responsibilities:

• Supervise and lead a team of technicians and service advisors.
• Ensure high-quality, efficient service delivery and customer satisfaction.
• Manage service department budgets, targets, and inventory.
• Analyze performance metrics and implement process improvements.
• Maintain compliance with industry standards and safety regulations.

Qualifications:

• 10+ years of automotive service management experience.
• Strong leadership and organizational skills.
• Knowledge of automotive repairs and service operations.
• Excellent communication and customer service abilities.
• Fluency in English & Arabic.

Job Type: Full-time

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Client Service Manager is responsible for managing and expanding relationships with specifically assigned clients. This role focuses on driving growth through existing and new service lines, ensuring high levels of client satisfaction, and maintaining strategic alignment between Airswift's offerings and client needs. The CSM acts as a trusted advisor to key stakeholders and is accountable for the compliant execution of commercial agreements, delivery excellence, and overall account health.

Principle Accountabilities:

Client Relationship Management

• Develop and maintain trusted advisor relationships with key client stakeholders, line managers, and executive sponsors.
• Ensure strategic alignment between client objectives and Airswift's service delivery.

Sales & Growth

• Drive growth through existing service lines and identify opportunities for new service offerings.
• Meet assigned targets for profitable sales volume and market share expansion.
• Lead strategic account planning sessions to identify and pursue growth opportunities.

Service Delivery & Compliance

• Obtain client work orders and authorizations, ensuring execution is compliant and commercially acceptable.
• Oversee delivery performance, ensuring SLAs and T&Cs are met.
• Liaise between clients and internal teams to ensure services are delivered according to client expectations.

Internal Collaboration

• Communicate with internal functions to ensure pricing models are accurate and adhered to.
• Collaborate with service line SMEs to introduce and expand service offerings with clients.
• Support the Recruitment Function to maximize fill ratios and Business Development for lead generation.

Account Health & Commercial Oversight

• Monitor account margins and work with Finance to ensure debt collection and fulfillment of commercial terms.
• Prevent GP leakage through proactive account management and financial oversight.

Client Strategy Alignment

• Understand clients' upcoming strategies and objectives to ensure Airswift's sales and delivery models remain aligned.
• Continuously assess and validate client needs to maintain relevance and value.

Skills, Knowledge, and Experience:

• Microsoft skills, in particular Word, PowerPoint & Excel.
• Recruitment experience.
• Proven demonstrable client service skills.
• Proven leadership experience.
• Proven experience leading strategic projects.

Essential:

• Experience working in ATS and CRM systems.
• Accredited degree or equivalent work experience.
• Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role.
• Develop, foster and maintain strong client relationships.
• Excellent time management skills.
• Problem-solving and analytical thinking.
• Must be able to identify new opportunities and 'bring-in-business'.
• Travel 50% within the region may be required, to client locations.
• Ability to demonstrate client relationship skills, analyse opportunities, qualify potential service lines and scope.
• Ability to foster teamwork when working cross-functionally.
• Maintains standards of excellence.
• Sales-focused, service orientated, accepts nothing short of excellence.

What we can offer you

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally
• World-class training programmes and development opportunities.
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values:

• Growth
• In life and business, one must grow to flourish and achieve high ambitions. Growth
  requires change, challenge, risk and sacrifice - we will always choose growth.
• Life
  – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence
• We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity
• We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more -

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

o Previous experience in sales and pest control services.

o Strong client communication and business development skills.

Job Type: Full-time

Language:

• English (Preferred)

Position Overview:

The Customer Service Training Manager is responsible for developing, implementing, and overseeing training programs that equip customer service representatives with the knowledge and skills to deliver exceptional service. This role combines instructional design, leadership, and performance management to drive customer satisfaction and operational excellence.

Key Responsibilities:

• Training Program Development
• Design and implement onboarding and continuous training programs for customer service teams.
• Create training materials including manuals, e-learning modules, videos, and workshops.
• Update training content based on product updates, policy changes, or customer feedback.
• Training Delivery & Facilitation
• Conduct in-person and virtual training sessions for new hires and existing staff.
• Partner with team leads to identify performance gaps and provide targeted training interventions.
• Performance & Quality Monitoring
• Monitor service quality metrics and collaborate with QA teams to improve agent performance.
• Develop assessments, quizzes, and evaluations to measure training effectiveness.
• Team Management
• Lead and mentor a team of trainers and instructional designers (if applicable).
• Coordinate training schedules and manage training resources.
• Cross-Functional Collaboration
• Work closely with Product, Operations, and HR to ensure training is aligned with business needs.
• Provide input into customer service policies, scripts, and escalation procedures.
• Reporting & Analysis
• Analyze training ROI and make data-driven recommendations for improvements.
• Report on training outcomes, agent performance improvements, and feedback trends.

Qualifications:

• Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
• 5+ years in customer service, with at least 2–3 years in a training or managerial capacity.
• Experience with Learning Management Systems (LMS) and instructional design tools.
• Strong presentation, coaching, and interpersonal skills.
• Knowledge of customer service software (e.g., Zendesk, Salesforce Service Cloud) is a plus.
• Certification in training or instructional design (e.g., CPTM, ATD) is preferred.

Key Skills:

• Leadership and team development
• Instructional design and training delivery
• Excellent communication and presentation abilities
• Analytical thinking and performance evaluation
• Project management

Working Conditions:

• Office environment with occasional travel for multi-site training (if applicable)
• Flexibility to accommodate training sessions across different time zones (for global teams)

Job Type: Full-time