99 Service Manager jobs in Qatar

A largest Health club located in Doha - Qatar needs to hire the following position:

Job Description:

1. Providing help & advice to customers using the club’s services.
2. Communicating courteously with customers by telephone, email, letter, and face-to-face.
3. Investigating & solving customer problems.
4. Handling customer complaints or any major incidents.
5. Writing reports analyzing the customer service provided by the club and offering recommendations.
6. Developing feedback or complaints procedures for members & guests.
7. Improving customer service procedures, policies & standards for the club.
8. Learning about the club services and staying updated on changes, packages, and promotions.
9. Keeping ahead of developments in customer service.
10. Conducting tours for visitors & potential members to showcase the club’s facilities.
11. Managing customer relations.

Minimum Requirements:

• Bachelor's degree in a related field.
• Minimum of 5 years relevant professional experience in the same position.
• Experience in the Hospitality industry is an advantage.
• Excellent management and leadership skills.
• Excellent communication and interpersonal skills.

About The Company

Job Summary

The Service Delivery Manager will be responsible for managing end-to-end service delivery of cloud and IT infrastructure services, ensuring operational excellence, SLA adherence, and client satisfaction. This role requires deep technical understanding of enterprise systems, cloud platforms, and service governance frameworks.

• Lead the delivery of cloud and infrastructure services across multiple enterprise environments.
• Ensure compliance with SLA, KPI, and quality assurance benchmarks.
• Collaborate with internal teams, vendors, and client stakeholders to manage delivery expectations.
• Oversee technical teams, including cloud engineers and infrastructure support leads.
• Implement ITIL-based service management processes and continuous improvement strategies.
• Coordinate incident, problem, and change management efforts.
• Ensure proper resource planning, reporting, and performance tracking.
• Act as the primary point of contact for clients regarding service operations.

• Minimum 9 years of experience in IT service delivery, with at least 3 years in a managerial role.
• Proven experience managing enterprise IT infrastructure and cloud environments (Azure, AWS, hybrid).
• Strong understanding of ITIL, ITSM frameworks, and project governance.
• Excellent stakeholder management and communication skills.
• Experience working with cross-functional teams, vendors, and third-party service providers.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Certifications in PMP, ITIL, PRINCE2, or equivalent preferred.

• Experience in managing operations within GCC region.
• Exposure to data center management, security compliance, and cloud-native tools.
• Ability to handle escalation management and reporting to executive leadership.

Overview

We are seeking an experienced Operations Management Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Operations Leader will report directly to the Program Director and will be responsible for leading consulting and client teams in the execution of operational transformation projects.

• Leadership & Team Management: Lead and inspire a cross-functional team of consultants and client personnel dedicated to operational excellence. Promote a culture of collaboration, continuous improvement, and high performance within the team.
• Project Development & Execution: Design and implement operational strategies that enhance efficiency, effectiveness, and service delivery related to roads and drainage assets. Oversee the execution of transformational projects, ensuring alignment with client goals and industry standards. Monitor project progress, addressing any issues that arise, and ensuring projects are completed on time and within budget.
• Stakeholder Engagement: Work closely with client stakeholders to identify operational challenges and opportunities for improvement. Provide regular updates and reports to the Program Director and client executives on project status, challenges, and outcomes.
• Continuous Improvement & Innovation: Stay informed about industry trends, technologies, and best practices in operations management. Facilitate training and workshops to enhance the operational capabilities of the client team.

• Competitive salary and a comprehensive benefits package.
• Opportunity to lead significant operational transformation initiatives within the public sector.
• A supportive and dynamic work environment.

Experience

• Minimum of 25 years of experience in a relevant area, with at least 15 years in a leading role, preferably within the roads or drainage sectors.
• Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects.
• Both regional and international experience is required. A minimum of 8 years of experience shall be gained working in North America, Western Europe, Australia, or equivalent.
• Demonstrated success in leading transformational projects and managing diverse teams.

Education

• Bachelor’s degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master’s degree is preferred.
• Required relevant Chartered status and Professional License(s).

Skills

• Strong leadership and team development skills.
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Proficient in operations management principles and methodologies.
• Outstanding communication and interpersonal skills.

Language Skills

• Arabic language skills are preferred but not essential.

#LI-MiddleEast

We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary. The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!

Work Location(s): Qatar-Doha

Employment Type: Full-Time

Job Type: Regular

Job Category: Business Management

Requisition Number: 23229BR

Description:

We are seeking an experienced Operations Management Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Operations Leader will report directly to the Program Director and will be responsible for leading consulting and client teams in the execution of operational transformation projects.

Key Responsibilities:

1. Leadership & Team Management:
   • Lead and inspire a cross-functional team of consultants and client personnel dedicated to operational excellence.
   • Promote a culture of collaboration, continuous improvement, and high performance within the team.
2. Project Development & Execution:
   • Design and implement operational strategies that enhance efficiency, effectiveness, and service delivery related to roads and drainage assets.
   • Oversee the execution of transformational projects, ensuring alignment with client goals and industry standards.
   • Monitor project progress, addressing any issues that arise, and ensuring projects are completed on time and within budget.
3. Stakeholder Engagement:
   • Work closely with client stakeholders to identify operational challenges and opportunities for improvement.
   • Provide regular updates and reports to the Program Director and client executives on project status, challenges, and outcomes.
4. Continuous Improvement & Innovation:
   • Stay informed about industry trends, technologies, and best practices in operations management.
   • Facilitate training and workshops to enhance the operational capabilities of the client team.

What We Offer:

• Competitive salary and a comprehensive benefits package.
• Opportunity to lead significant operational transformation initiatives within the public sector.
• A supportive and dynamic work environment.

Qualifications:

Experience:

• Minimum of 25 years of experience in a relevant area, with at least 15 years in a leading role, preferably within the roads or drainage sectors.
• Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects.
• Both regional and international experience is required. A minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia, or equivalent.
• Demonstrated success in leading transformational projects and managing diverse teams.

Education:

• Bachelor’s degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master’s degree is preferred.
• Required relevant Chartered status and Professional License(s).

Skills:

• Strong leadership and team development skills.
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Proficient in operations management principles and methodologies.
• Outstanding communication and interpersonal skills.

Language Skills:

• Arabic language skills are preferred but not essential.

About Stantec:

We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.

The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!

Work Location(s): Qatar-Doha

Employment Type: Full-Time

Job Type: Regular

Job Category: Business Management