156 Service Manager jobs in Qatar

Overview

Location Qatar Ad Dawhah Doha

Company Siemens LLC - Qatar Operations

Organization Transformation of Industry Business Unit Compression

Full / Part time Full-time

A Snapshot of Your Day: The Service Project Manager is responsible for the execution of service orders for the compression fleet in the assigned customers / territory in the region. This position plans, organizes, monitors, and drives processes and resources to achieve order and project objectives within scope, time, quality, and budget. The Service Order Manager is also responsible for managing and monitoring the backlog of service orders, managing customer contact during execution and representing Compression Service to clients whenever needed, driving revenue growth, operational excellence, and customer satisfaction. How You’ll Make an Impact

• Responsible for the execution of compression service orders (Parts, Repairs, Field Service – and any combinations – LTPs, Mods&Ups) in backlog, between PM 80 and PM 700 including complete outage projects. Ensures all project documentation is up to date and in accordance with internal procedures and quality standards. Travel of 20% domestic / international travel may be required.
• Customer management for orders under execution, being the voice of the customer in the organization while improving customer contact for all service offerings within the region, including regular, proactive, and / or early communication in case of any issues.
• Organize teams, ensure individual responsibilities, develop project / program schedules, and determine resource needs according to specific challenges. Coordinates internal teams (Technical Support, Engineering, Product Competency Centers, Sales, etc.) to clarify technical requests from the customer and resolve delivery concerns.
• Monitors key performance indicators (KPIs) to measure the success of service business deliverables. Achieve revenue, EBIT, on-time delivery (OTD) and project delivery as per budget / schedule targets and drive client's satisfaction while managing claims and support cash collection targets. Drives NPS results related to execution. Assists the finance team with accurate forecasting of deliveries to ensure revenue and cash collection targets are met.
• Align and coordinate the execution of service orders together with the PCC Parts Execution team in ME&AP and the global PM organization based on each of the Compression factories around the world. Coordinate with FS organization globally and with the regional FS teams to ensure proper outage planning and staffing, and timely delivery of reports.
• Collaborate with GS and STG project managers, for full train outages, LTPs, and implement necessary measures to maximize opportunities and mitigate risks, including early issue communication to internal and external customers.

• A bachelor's degree in engineering, business administration, logistics, or a related field.
• 3-5 years of relevant experience in project management. Experience in Oil&Gas industry or with rotating equipment under a service-oriented organization is a plus. PMP Certification is preferred.
• Strong analytical, organizational, and leadership skills, paired with the ability to develop and implement strategic plans. A team player and problem solver
• Solid computer literacy and experience with Microsoft Office Suite. Proficiency in project management tools and concepts.
• Familiarity with CRM (Salesforce) and ERP software ( SAP) is highly desirable.
• Excellent communication, networking, and relationship-building skills. Fluent in English, with additional languages applicable for the assigned region being an advantage.

Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations. They provide their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Workplace : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

• Minimum of 7 years' service delivery management experience working within an IT Support / Managed Services environment
• Good communication skills and an excellent command of the English language
• Strong customer focus with the ability to operate at all contact levels including senior management / director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery-focused, with strong planning skills and process-driven approach
• Superior time-management skills along with a strong sense of urgency
• People-oriented, with team leadership qualities, and experience influencing leadership communities at various levels
• Able to work independently with minimal supervision
• ITIL certified

Responsibilities

• Provide end-to-end ownership of customer service contracts
• Build relationships with customers to ensure renewals of managed service contracts year on year
• Manage financial aspects of customer service contracts
• Work across ITIL-based services, incident, problem, change, and release management processes to ensure excellent customer experience
• Coordinate efforts and liaise between onshore, nearshore, and offshore teams
• Ensure consistent delivery of contracted services to end customers
• Implement effective management and process controls, with escalation procedures where necessary
• Act as a point of contact and escalation for contracted end customers
• Track service performance and prepare reports on SLAs & KPIs
• Produce regular management reports and attend review meetings
• Analyze trends and root causes to provide feedback and actions
• Manage service improvement plans with end customers
• Collaborate with the team for continual service improvement
• Follow the client's Information Security Policies (ISP and ISMP) at all times

Microsoft Business Solutions Overview

Our client is committed to providing long-term career development opportunities, including training, mobility options, and community involvement activities. They foster an environment that encourages authenticity, values contributions, and inspires leadership. They offer various rewards and promote honest conversations about career growth, aiming to bring out the best in their team members.

Relocation support is available to assist with the transition, including assistance for family relocation. The client looks forward to welcoming new team members and supporting their growth.

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations. They provide their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Workplace : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

• Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
• Good communication skills and an excellent command of the English language
• Strong customer focus with the ability to operate at all contact levels including senior management / director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery-focused, with strong planning skills and process-driven approach
• Superior time-management skills along with a strong sense of urgency
• People-oriented, with team leadership qualities, and experience influencing leadership communities at various levels
• Able to work independently with minimal supervision
• ITIL certified

Responsibilities

• Provide end-to-end ownership of customer service contracts
• Build relationships with customers to ensure renewals of managed service contracts year on year
• Manage financial aspects of customer service contracts
• Work across ITIL-based services, incident, problem, change, and release management processes to ensure excellent customer experience
• Coordinate efforts and liaise between onshore, nearshore, and offshore teams
• Ensure consistent delivery of contracted services to end customers
• Implement effective management and process controls, with escalation procedures where necessary
• Act as a point of contact and escalation for contracted end customers
• Track service performance and prepare reports on SLAs & KPIs
• Produce regular management reports and attend review meetings
• Analyze trends and root causes to provide feedback and actions
• Manage service improvement plans with end customers
• Collaborate with the team for continual service improvement
• Follow the client’s Information Security Policies (ISP and ISMP) at all times

Microsoft Business Solutions Overview

Our client is committed to providing long-term career development opportunities, including training, mobility options, and community involvement activities. They foster an environment that encourages authenticity, values contributions, and inspires leadership. They offer various rewards and promote honest conversations about career growth, aiming to bring out the best in their team members.

Relocation support is available to assist with the transition, including assistance for family relocation. The client looks forward to welcoming new team members and supporting their growth.

The primary responsibilities of the Service Design Manager – Cloud & Infrastructure:

Functional Responsibilities:

• Lead and manage a team of Service Design Cloud and infrastructure Architects, providing guidance, mentoring, and support in their day-to-day activities, including project assignments and professional development.

• Architect End-to-End Infrastructure Solutions: Design and develop enterprise-grade infrastructure solutions that span on-prem data centers and public/private cloud platforms.

• Cloud Strategy & Migration: Lead cloud adoption strategies including assessment, planning, migration, and optimization for IaaS, PaaS, and SaaS models.

• Hybrid Infrastructure Design: Build integrated hybrid environments that leverage cloud-native services while maintaining critical on-prem systems.

• Technology Evaluation: Assess emerging technologies and platforms, providing

recommendations to enhance performance, scalability, and cost-effectiveness.

• Standardization & Governance: Define and enforce architectural standards, patterns, and best practices across infrastructure platforms.

• Collaboration: Work closely with cybersecurity, DevOps, network, application, and data teams to ensure cohesive solution delivery.

• Documentation & Communication: Create architectural blueprints, HLD, LLD, As-Build solution documentation, and present to stakeholders, including executives and technical teams.

• Performance & Risk Management: Ensure infrastructure designs meet SLAs, availability, scalability, and security requirements.

• Develop and implement comprehensive service design strategies, methodologies, and best practices that align with the company's goals and objectives.

• Collaborate closely with cross-functional teams, including stakeholders, to ensure the service design efforts meet business requirements and customer needs.

• Define and maintain robust service design standards, processes, and frameworks, ensuring consistency and efficiency in service delivery across the organization.

• Conduct regular assessments and evaluations of service design processes, identifying areas for improvement and implementing necessary changes to optimize service delivery and customer experience.

• Facilitate workshops, design thinking sessions, and collaborative discussions to gather requirements, explore innovative ideas, and foster cross-functional collaboration to enhance service design outcomes.

• Monitor and analyze service design metrics and key performance indicators (KPIs) to track performance, identify trends, and make data-driven decisions for continuous improvement.

• Stay updated with industry trends, emerging technologies, and best practices in service design, and leverage this knowledge to drive innovation and keep MEEZA at the forefront of service delivery excellence.

• Manage the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.

• Efficiently enables and implements automation and contributes to a robust automated system that complies with governance standards and undergoes regular cost-benefit analyses for optimal efficiency.

• Effectively work with the team in recording and gathering all necessary evidence to substantiate both internal and external audits.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor's degree in computer science, Information Systems, Engineering, or Equivalent.

Experience:

• 9-10 years of experience in technology services or a similar field.

Skills and Requirements:

• Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.

• Strong people management skills, with a focus on collaborating with and developing others.

• High proficiency in service design methodologies, frameworks, and tools to lead and drive the design and implementation of effective service solutions.

• Exposure to IT service management best practices such as ITIL.

• Strong written and verbal communication skills.

• Advanced understanding of private cloud, public cloud and enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.

• Strong understanding and application of Architecture Framework for service design, definitions, and documentation.

• Operational experience in managing/maintaining complex environments within a managed service environment

• Develop and enhance presentation skills for effectively communicating design ideas to team members, stakeholders and clients.

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We're looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we'd like to hear from you. If you have any inquiries, please contact

WHAT CAN MEEZA OFFER YOU?

• MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
• MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
• MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
• MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.
• MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.
• MEEZA offers market-leading benefits packages.

IMPORTANT STEPS TO FOLLOW:

• Kindly submit your applications only against those positions where your skills and expertise match our requirements.
• Applications that are submitted without a Job Title (Position) in the subject cannot be processed.

The primary responsibilities of the Service Design Manager – Cloud & Infrastructure

• Lead and manage a team of Service Design Cloud and infrastructure Architects, providing guidance, mentoring, and support in their day-to-day activities, including project assignments and professional development.
• Architect End-to-End Infrastructure Solutions: Design and develop enterprise-grade infrastructure solutions that span on-prem data centers and public/private cloud platforms.
• Cloud Strategy & Migration: Lead cloud adoption strategies including assessment, planning, migration, and optimization for IaaS, PaaS, and SaaS models.
• Hybrid Infrastructure Design: Build integrated hybrid environments that leverage cloud-native services while maintaining critical on-prem systems.
• Technology Evaluation: Assess emerging technologies and platforms, providing

recommendations to enhance performance, scalability, and cost-effectiveness.

• Standardization & Governance: Define and enforce architectural standards, patterns, and best practices across infrastructure platforms.
• Collaboration: Work closely with cybersecurity, DevOps, network, application, and data teams to ensure cohesive solution delivery.
• Documentation & Communication: Create architectural blueprints, HLD, LLD, As-Build solution documentation, and present to stakeholders, including executives and technical teams.
• Performance & Risk Management: Ensure infrastructure designs meet SLAs, availability, scalability, and security requirements.
• Develop and implement comprehensive service design strategies, methodologies, and best practices that align with the company's goals and objectives.
• Collaborate closely with cross-functional teams, including stakeholders, to ensure the service design efforts meet business requirements and customer needs.
• Define and maintain robust service design standards, processes, and frameworks, ensuring consistency and efficiency in service delivery across the organization.
• Conduct regular assessments and evaluations of service design processes, identifying areas for improvement and implementing necessary changes to optimize service delivery and customer experience.
• Facilitate workshops, design thinking sessions, and collaborative discussions to gather requirements, explore innovative ideas, and foster cross-functional collaboration to enhance service design outcomes.
• Monitor and analyze service design metrics and key performance indicators (KPIs) to track performance, identify trends, and make data-driven decisions for continuous improvement.
• Stay updated with industry trends, emerging technologies, and best practices in service design, and leverage this knowledge to drive innovation and keep MEEZA at the forefront of service delivery excellence.
• Manage the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
• Efficiently enables and implements automation and contributes to a robust automated system that complies with governance standards and undergoes regular cost-benefit analyses for optimal efficiency.
• Effectively work with the team in recording and gathering all necessary evidence to substantiate both internal and external audits.

Academic & Professional Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or Equivalent.

Experience:

• 9-10 years of experience in technology services or a similar field.

Skills and Requirements:

• Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.
• Strong people management skills, with a focus on collaborating with and developing others.
• High proficiency in service design methodologies, frameworks, and tools to lead and drive the design and implementation of effective service solutions.
• Exposure to IT service management best practices such as ITIL.
• Strong written and verbal communication skills.
• Advanced understanding of private cloud, public cloud and enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.
• Strong understanding and application of Architecture Framework for service design, definitions, and documentation.
• Operational experience in managing/maintaining complex environments within a managed service environment
• Develop and enhance presentation skills for effectively communicating design ideas to team members, stakeholders and clients.

Overview

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type: Full Time

Work Place: Onsite

Location: Malta, Europe (Relocate to Malta)

Relocation: VISA & Relocation Package Included

• Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
• Good communication skills and an excellent command of English language
• Strong customer focus with the ability to operate at all contact levels including senior manager / director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery focused, strong planning skills and process driven
• Superior time-management skills along with strong sense of urgency
• People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
• Able to work independently with minimal direction
• ITIL certified

• Provide end to end ownership of customer service contracts
• Building relationships with customers to ensure renewals year on year of managed service contracts
• Financial responsibilities for the commercial elements of the customer service contracts
• Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
• Coordinate effort and liaise between onshore, nearshore and offshore teams
• Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
• Ensure effective management and process controls are in place, and escalation is effective where necessary
• Act as a point of contact and escalation for contracted end customers
• Track performance of services and prepare reporting on SLAs & KPIs
• Produce regular management reports for customers and attend review meetings
• Provide analysis, feedback and actions based on trends, root cause analysis and other reports
• Manage service improvement plans, inclusive of formalised creation and ownership with end customers
• Working as a team to make sure continual improvement of our service
• The employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times

Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

#Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

We are looking for a Communications Manager to lead the planning, development, and execution of communication strategies that bring clarity and impact to product and service initiatives. This role will articulate the vision, value proposition, and customer experience story across a diverse portfolio of inflight and service-related offerings. Working closely with subject matter experts and cross-functional teams throughout the product lifecycle, you will transform complex concepts into accessible, engaging narratives that inspire stakeholders and strengthen customer connection.

• Develop comprehensive product briefs, content, and narratives for new and evolving products and services.
• Collaborate with teams across interiors, culinary, inflight entertainment, digital, and design to ensure messaging aligns with brand, CX goals, and overall product vision.
• Translate technical and operational updates into clear, consistent, and impactful communications for internal stakeholders.
• Act as communications advisor for product and service programmes, providing executive updates and strategic content.
• Support launch campaigns and product activations, working closely with Marketing and PR on engagement and press materials.
• Capture and communicate the rationale behind product features and decisions, creating compelling stories that drive buy-in and strengthen the customer journey.
• Develop a forward-looking content calendar tied to key events, launches, sponsorships, and transformation milestones.
• Partner with product and service teams to articulate features, USPs, and benefits into cohesive definitions and narratives.
• Serve as the single point of contact for communication planning across product and service workstreams.
• Build KPIs and dashboards to measure the success of communication strategies and initiatives.

• Bachelor's degree in Communications, Marketing, Business, PR, or related field (Master's preferred).
• At least 10 years' experience in communications roles, ideally in customer experience-driven industries.
• Strong understanding of CX principles and product positioning.
• Proven success delivering impactful communication strategies in complex, cross-functional environments.
• Exceptional writing, editorial, and copy development skills, with the ability to adapt tone and messaging for varied audiences.
• Skilled at engaging SMEs, senior stakeholders, and diverse teams to achieve alignment.
• Strong interpersonal and stakeholder management skills with the ability to influence without authority.
• Experienced in project management and organisational delivery of multiple workstreams.
• Adaptable, curious, and highly motivated with strong leadership and strategic thinking abilities.