161 Service Sales Support Engineer jobs in Qatar

Summary

In this role, you will provide technical assistance, support, and maintenance to the computer systems, software and hardware environments by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

1. Candidate must know ITIL - ITSM framework process and experience
2. Provide helpdesk support and resolve problems to the end user’s satisfaction
3. Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
4. Report issues to the Service Desk for escalation.
5. Follow the internal standard policy and procedure keep update all Documentation.
6. Utilize and maintain the helpdesk tracking software for maintain inventory of all equipment, hardware and software licenses as well as must know end of life products
7. Assist with onboarding of new users.
8. Install, test, and configure new workstation devices, peripheral equipment and software.
9. Perform timely workstation hardware devices and software upgrades as required.
10. Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux.
11. Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt.
12. Mail configures for end users, Outlook configure, domain users and no domain, users
13. Require support for all types of Mobile, tablet, iPad users support, corporate email configure & Wi-Fi setup.
14. Local & Network printer need to know how to setup.
15. Meeting room setup for conference & meeting. Well know conference software, like Skype, and how to use smart TV etc.
16. IP phone configuration support
17. All Adobe products basic knowledge Adobe Reader, Adobe Creative Cloud, Flash Player
18. Well knowledge Antivirus or End point
19. During offboard user data must be backed up
20. CCTV mgmt.
21. Well Understand network VLAN & Subnetting
22. Basic experience Java product knowledge
23. Multiple browser experience.
24. Whenever required as per emergency to stay in office for assign task or pending work to complete.
25. Access control system needs to know creating user and adding permission.
26. Well hands on experience how to use tools and troubleshooting, training other staff members on troubleshooting and diagnosing problems
27. Writing, editing, and revising training manuals for new and updated software and hardware
28. Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
29. Running reports to analyze common complaints and problems

• Educational certification bachelor’s degree in computer sciences
• 3-5 Years of Experience
• Certification in the same field (Preferable)

Nair Systems, is a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation.

Nair Systems is currently looking for Technical Support Engineer for our Qatar operations with the following terms & conditions.

• 5 Years Experience
• Skills: Banking, Finance and Oil and Gas Experience is Preferred.

Joining time frame: 2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at Confidential Information

Overview

Nair Systems, is a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation.

Nair Systems is currently looking for Technical Support Engineer for our Qatar operations with the following terms & conditions.

• 5 Years Experience
• Skills: Banking, Finance and Oil and Gas Experience is Preferred.

Joining time frame: 2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at (Confidential Information)

The role is within business sales operations that would support, enable and drive front line sales teams to sell better, faster and more efficiently.

• Maintain and update CRM systems with accurate sales data
• Ensure compliance with sales policies and procedures
• Collaborate with cross-functional teams to support sales initiatives
• Generate and analyze sales reports to identify trends and opportunities
• Understand and adapt to effective sales models and programs
• Provide training and guidance to the sales team on processes and tools
• Identify opportunities for process optimization, process redesign, or development of new process/policies
• Maintain a deep understanding of products and services to assist the sales team in their efforts
• Other core expectations as defined and requested by your direct supervisor/manager and sales leadership

• Bachelor's degree in Business or relevant
• More than 5 years' experience in sales operations
• Experience as a sales coordinator or in other administrative positions will be considered a plus
• Advanced computer skills (MS Office, Excel, MS Access, PowerPoint)
• Proficiency in English
• Well-organised and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills

• Mid-Senior level

• Full-time

• Sales and Business Development

• Telecommunications

Overview

The role is within business sales operations that would support, enable and drive front line sales teams to sell better, faster and more efficiently.

• Maintain and update CRM systems with accurate sales data
• Ensure compliance with sales policies and procedures
• Collaborate with cross-functional teams to support sales initiatives
• Generate and analyze sales reports to identify trends and opportunities
• Understand and adapt to effective sales models and programs
• Provide training and guidance to the sales team on processes and tools
• Identify opportunities for process optimization, process redesign, or development of new process/policies
• Maintain a deep understanding of products and services to assist the sales team in their efforts
• Other core expectations as defined and requested by your direct supervisor/manager and sales leadership

• Bachelor’s degree in Business or relevant
• More than 5 years’ experience in sales operations
• Experience as a sales coordinator or in other administrative positions will be considered a plus
• Advanced computer skills (MS Office, Excel, MS Access, PowerPoint)
• Proficiency in English
• Well-organised and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills

• Mid-Senior level

• Full-time

• Sales and Business Development

• Telecommunications