104 Service Specialist jobs in Qatar

Responsibilities:

- Have good Customer Care experience
- Application admin
- Communication with delivery hubs
- Managing Orders

**Salary**: QAR3,000.00 - QAR3,500.00 per month

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)

QNB3413 - Officer Customer Care Call Center (Qatarization)

This role involves conducting business over the telephone, utilizing advanced contact technology to provide excellent customer service. About QNB

Established in 1964, QNB Group is the first Qatari-owned commercial bank and has grown to become the largest bank in the Middle East and Africa (MEA) region. It operates in over 31 countries with more than 28,000 employees, serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has high credit ratings from agencies like Standard & Poor’s, Moody’s, and Fitch, and has received numerous awards. The bank also actively engages in community support programs. Job Purpose

The incumbent will primarily handle customer interactions via telephone, ensuring high-quality service and support. Responsibilities

Achieve KPIs such as call response time, query resolution time, and call handling volume. Implement and promote best practices in the Customer Care Call Center. Maintain cost efficiency and productivity. Respond promptly to customer inquiries, providing accurate information and solutions. Adhere to SLAs and build effective relationships with internal departments. Ensure compliance with data protection policies and regulatory requirements. Maintain thorough product knowledge and participate in ongoing training. Handle complaints professionally, aiming for positive resolutions. Participate in team meetings and professional development activities. Education and Experience

College Diploma or Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. No minimum experience required. Applicants are required to attach their Resume/CV, Passport, QID, Education Certificate, and Birth Certificate.

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QNB3278 - Associate Customer Care Call Center (Qatarization)

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service. Essential Duties & Responsibilities Shareholder & Financial: Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day, number of call requests closed/ actioned during the day, etc. for the entire Customer Care Center. Implement KPI’s and best practices for Officer, Customer Care Call Center. Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity. Assist customers in all their queries on the Bank’s products and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Respond to incoming client calls in accordance with quality and customer service standards. Ensure that customers are provided with complete and accurate product information and thorough buying advice. Follow Data Protection (KYC). Acquire training to gain service and product knowledge on accounts, loans, cards, branch working hours/locations; ATM locations, etc. and be able to conscientiously carry out Customer Care Call Center duties. Protect the positive image of the Group through professional phone interaction. Deal with all customer requests/ complaints in a professional way to bring about a positive outcome. Adhere to the Group’s data protection policies/ procedures at all times. Learning & Knowledge: Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control. Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Education And Experience Requirements High School Diploma degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). No years of experience required. Note: you will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate

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Child Youth Service Education Specialist Lead

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Child Youth Service Education Specialist Lead

role at

V2X Inc Child Youth Service Education Specialist Lead

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Child Youth Service Education Specialist Lead

role at

V2X Inc Get AI-powered advice on this job and more exclusive features. This position will be physically located in Qatar in support of LOGCAP**

Overview

This position will be physically located in Qatar in support of LOGCAP**

Serves as a

team leader

for program staff with responsibility for the operation and program in accordance with applicable regulations. Oversees arrival and departure of children and youth. Supervises children and youth ranging in age from 6 weeks to 18 years during daily schedule of indoor and outdoor activities and on field trips, outings, and special events. Works within prescribed staff-to-child ratio with children and youth. Develops and provides individual and/or group lessons to participants using specified program curriculum.

Performs duties under the general direction of the CDC Supervisor who outlines program objectives and is available for discussion of complicated and unprecedented matters. Works with assistant direct care staff to facilitate a safe and productive learning environment for all children.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

Works in ratio 80% of the time performing lead teacher responsibilities listed herein. Acts as manager in manager’s absence up to 20% of the time for the purposes of providing management oversight for early, late, and weekend hours. Assists the CDC Supervisor and SLD Senior Manager in conducting employee evaluations. Provides care and supervision to children and youth ranging in age from 6 weeks to 18 years. Completes training requirements using approved materials to include designated training modules. Ensures compliance with law, policies, and regulations applicable to DoD/DoS CDC programs. Ensures assigned area achieves and maintains standards for DoD certification and national accreditation or equivalent. Resolves problems and conflicts or obtains information and guidance from the supervisor. Demonstrates proper work methods and provides work-related guidance to subordinates. Ensures team members follow safety, fire, fitness, health, and nutrition procedures and informs supervisor of compliance concerns. Instructs team members in specific tasks and job techniques; makes available written instructions, reference materials, and supplies. Provides care, oversight, and accountability for program participants in compliance with DoD, DoS and local policies, guidance, and standards. Interacts with children and youth using approved child guidance and youth development techniques. Models appropriate behaviors and techniques for working with children/youth. Prepares and implements program options for children and youth with special requirements. Encourages participant interest and establishes a program setting that promotes positive interactions with other children, youth, and adults. Plans, coordinates, and conducts activities for program participants based on observed needs of individual children and youth. Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Tracks participant's accomplishments, long and short-term goals, effort, and evaluations as appropriate for age and type of instruction. Implements changes and adjustments to instruction and plans to meet the needs of individual children and youth. Works with team members to prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules. Facilitates conferences with parents and program staff. Notes special instructions provided by parents. Ensures children and youth (as applicable) depart with authorized person according to written parental instructions. Provides opportunities for parental involvement. Observes program participants for signs that may indicate illness, abuse or neglect and reports as directed. Notifies supervisor on health, fire, and safety compliance concerns. Participates in program evaluation using designated instruments. Interacts professionally with staff members, parents, and local installation command personnel. Sets up displays and bulletin boards. Arranges for and serves appropriate snacks or meals where applicable. Inventories equipment on a recurring basis and recommends replenishing damaged, missing, and depleted supplies. Secures supplies, equipment, and facilities. Collects, maintains, and reports program participation data. Works in ratio 80% of the time performing lead teacher responsibilities listed herein. Performs other duties as assigned.

Qualifications

Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required. Associate’s degree with content directly related to the age group to which assigned. Child Development Centers: Early Childhood Education, Child Development, Elementary Education, Special Education, or directly related behavioral or cultural science. Youth: Elementary Education, Child Development, Youth Development, Special Education, Secondary Education, Human Development, Youth Program Administration, Recreation, Physical Education, or directly related behavioral or cultural science. OR A credential directly related to the age group of the position to which assigned: Child Development Associate (CDA) Credential, Military School Age Credential, Army Youth Practicum or other nationally recognized Youth Development Credential. A bachelor’s degree in aforementioned fields is highly preferred. Must have US Citizenship Skills: Able to plan and organize work, analyze problems to identify significant factors, gather pertinent data and recognize solutions. Able to professionally interact with all levels of employees and customers. Able to read, write, and communicate in English at a satisfactory level. Enjoys working with children and youth Working Conditions: Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, wet, tropical environment with average temperatures of 130 degrees in the summer months). Includes some industrial production environment conditions as well. The worker is subject to both environmental conditions. Activities occur inside and outside. The worker is subject to environmental conditions. Protection from weather conditions, but not necessarily from temperature changes Physical Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at V2X Inc by 2x Sign in to set job alerts for “Youth Lead” roles.

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Child Youth Service Education Specialist LeadJoin to apply for theChild Youth Service Education Specialist Leadrole atV2 X Inc
Child Youth Service Education Specialist LeadJoin to apply for theChild Youth Service Education Specialist Leadrole atV2 X Inc
Get AI-powered advice on this job and more exclusive features.
This position will be physically located in Qatar in support of LOGCAP**OverviewThis position will be physically located in Qatar in support of LOGCAP**Serves as ateam leaderfor program staff with responsibility for the operation and program in accordance with applicable regulations. Oversees arrival and departure of children and youth. Supervises children and youth ranging in age from 6 weeks to 18 years during daily schedule of indoor and outdoor activities and on field trips, outings, and special events. Works within prescribed staff-to-child ratio with children and youth. Develops and provides individual and/or group lessons to participants using specified program curriculum.Performs duties under the general direction of the CDC Supervisor who outlines program objectives and is available for discussion of complicated and unprecedented matters. Works with assistant direct care staff to facilitate a safe and productive learning environment for all children.ResponsibilitiesThis position description is subject to change at any time as needed to meet the requirements of the program or company.Works in ratio 80% of the time performing lead teacher responsibilities listed herein.
Acts as manager in manager’s absence up to 20% of the time for the purposes of providing management oversight for early, late, and weekend hours.
Assists the CDC Supervisor and SLD Senior Manager in conducting employee evaluations.
Provides care and supervision to children and youth ranging in age from 6 weeks to 18 years.
Completes training requirements using approved materials to include designated training modules.
Ensures compliance with law, policies, and regulations applicable to Do D/Do S CDC programs.
Ensures assigned area achieves and maintains standards for Do D certification and national accreditation or equivalent.
Resolves problems and conflicts or obtains information and guidance from the supervisor.
Demonstrates proper work methods and provides work-related guidance to subordinates.
Ensures team members follow safety, fire, fitness, health, and nutrition procedures and informs supervisor of compliance concerns.
Instructs team members in specific tasks and job techniques; makes available written instructions, reference materials, and supplies.
Provides care, oversight, and accountability for program participants in compliance with Do D, Do S and local policies, guidance, and standards.
Interacts with children and youth using approved child guidance and youth development techniques.
Models appropriate behaviors and techniques for working with children/youth.
Prepares and implements program options for children and youth with special requirements.
Encourages participant interest and establishes a program setting that promotes positive interactions with other children, youth, and adults.
Plans, coordinates, and conducts activities for program participants based on observed needs of individual children and youth.
Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth.
Tracks participant's accomplishments, long and short-term goals, effort, and evaluations as appropriate for age and type of instruction.
Implements changes and adjustments to instruction and plans to meet the needs of individual children and youth.
Works with team members to prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.
Facilitates conferences with parents and program staff.
Notes special instructions provided by parents.
Ensures children and youth (as applicable) depart with authorized person according to written parental instructions.
Provides opportunities for parental involvement.
Observes program participants for signs that may indicate illness, abuse or neglect and reports as directed.
Notifies supervisor on health, fire, and safety compliance concerns.
Participates in program evaluation using designated instruments.
Interacts professionally with staff members, parents, and local installation command personnel.
Sets up displays and bulletin boards.
Arranges for and serves appropriate snacks or meals where applicable.
Inventories equipment on a recurring basis and recommends replenishing damaged, missing, and depleted supplies.
Secures supplies, equipment, and facilities.
Collects, maintains, and reports program participation data.
Works in ratio 80% of the time performing lead teacher responsibilities listed herein.
Performs other duties as assigned.QualificationsMinimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.
Associate’s degree with content directly related to the age group to which assigned.
Child Development Centers: Early Childhood Education, Child Development, Elementary Education, Special Education, or directly related behavioral or cultural science.
Youth: Elementary Education, Child Development, Youth Development, Special Education, Secondary Education, Human Development, Youth Program Administration, Recreation, Physical Education, or directly related behavioral or cultural science.
OR
A credential directly related to the age group of the position to which assigned: Child Development Associate (CDA) Credential, Military School Age Credential, Army Youth Practicum or other nationally recognized Youth Development Credential.
A bachelor’s degree in aforementioned fields is highly preferred.
Must have US Citizenship
Skills:
Able to plan and organize work, analyze problems to identify significant factors, gather pertinent data and recognize solutions.
Able to professionally interact with all levels of employees and customers.
Able to read, write, and communicate in English at a satisfactory level.
Enjoys working with children and youth
Working Conditions:
Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, wet, tropical environment with average temperatures of 130 degrees in the summer months).
Includes some industrial production environment conditions as well.
The worker is subject to both environmental conditions. Activities occur inside and outside.
The worker is subject to environmental conditions. Protection from weather conditions, but not necessarily from temperature changes
Physical Requirements:
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
Must comply with all Fire and Safety Regulations and post policies.At V2 X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.Seniority levelSeniority level Mid-Senior level
Employment typeEmployment type Full-time
Job functionJob function Other
Industries Defense and Space Manufacturing
Referrals increase your chances of interviewing at V2 X Inc by 2x
Sign in to set job alerts for “Youth Lead” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

Join to apply for the Service Excellence Delivery Specialist role at Qatar Airways .

About The Role

This role will be responsible for managing the performance of aircraft appearance, customer experience, and employee grooming to ensure consistent, high-quality service in full compliance with airline standards and QAS procedures. The role includes leading a team of Senior Service Excellence Delivery Agents on shift, inspecting, correcting, and guiding the team to uphold service excellence. It also involves analyzing non-compliances to implement improvements, maintaining high operational standards in line with company policies, SGHA, SLA, and grooming guidelines, and ensuring the delivery of services meet approved standards with focus on quality, efficiency, and cost-effectiveness.

Responsibilities

• Supervise cabin appearance activities, customer service standards, and grooming standards within designated zones, ensuring compliance and quality.
• Conduct quality checks on onboard cabin appearance and customer touchpoints.
• Perform risk assessments, audits, and analyze non-conformances to drive improvements.
• Prepare reports on assessments, observations, and recommendations.
• Drive continuous improvement through collaboration with management teams.
• Monitor trends, address deficiencies, and ensure corrective actions are implemented.
• Perform spot checks and ensure adherence to procedures.
• Work with managers to develop and update SOPs for service delivery.
• Monitor KPIs to improve service quality and operational success.
• Lead by example in health, safety, grooming, and working practices.
• Deliver safety briefings and training on grooming standards.
• Build relationships with stakeholders for process efficiency.
• Conduct internal audits and follow-up on corrective measures.
• Coordinate with airline stakeholders to ensure compliance and audit readiness.
• Suggest improvements to management and ensure controls meet customer airline requirements.
• Perform other duties as directed by the Head of Department.

Job Posting

Aug 7, 2025, 9:14:30 AM

About You

• Bachelor's Degree or equivalent
• Minimum 4 years of relevant experience, including at least 4 years in a supervisory role in airline/ground handling
• Experience in audit planning, trend analysis, and change management
• Auditing skills and command of English
• Strong mentoring, coaching, and managerial skills

Preferred

• Experience in Aviation Quality Management with focus on customer satisfaction
• Experience with quality audits related to product knowledge and delivery

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses. We've grown fast, broken records, and set trends. We are committed to innovation and excellence, creating a unique experience for our customers and fostering a global community.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Airlines and Aviation

Join to apply for the Service Excellence Delivery Specialist role at Qatar Airways .

About The Role

This role will be responsible for managing the performance of aircraft appearance, customer experience, and employee grooming to ensure consistent, high-quality service in full compliance with airline standards and QAS procedures. The role includes leading a team of Senior Service Excellence Delivery Agents on shift, inspecting, correcting, and guiding the team to uphold service excellence. It also involves analyzing non-compliances to implement improvements, maintaining high operational standards in line with company policies, SGHA, SLA, and grooming guidelines, and ensuring the delivery of services meet approved standards with focus on quality, efficiency, and cost-effectiveness.

Responsibilities

• Supervise cabin appearance activities, customer service standards, and grooming standards within designated zones, ensuring compliance and quality.
• Conduct quality checks on onboard cabin appearance and customer touchpoints.
• Perform risk assessments, audits, and analyze non-conformances to drive improvements.
• Prepare reports on assessments, observations, and recommendations.
• Drive continuous improvement through collaboration with management teams.
• Monitor trends, address deficiencies, and ensure corrective actions are implemented.
• Perform spot checks and ensure adherence to procedures.
• Work with managers to develop and update SOPs for service delivery.
• Monitor KPIs to improve service quality and operational success.
• Lead by example in health, safety, grooming, and working practices.
• Deliver safety briefings and training on grooming standards.
• Build relationships with stakeholders for process efficiency.
• Conduct internal audits and follow-up on corrective measures.
• Coordinate with airline stakeholders to ensure compliance and audit readiness.
• Suggest improvements to management and ensure controls meet customer airline requirements.
• Perform other duties as directed by the Head of Department.

Job Posting

Aug 7, 2025, 9:14:30 AM

About You

• Bachelor’s Degree or equivalent
• Minimum 4 years of relevant experience, including at least 4 years in a supervisory role in airline/ground handling
• Experience in audit planning, trend analysis, and change management
• Auditing skills and command of English
• Strong mentoring, coaching, and managerial skills

Preferred

• Experience in Aviation Quality Management with focus on customer satisfaction
• Experience with quality audits related to product knowledge and delivery

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses. We’ve grown fast, broken records, and set trends. We are committed to innovation and excellence, creating a unique experience for our customers and fostering a global community.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Airlines and Aviation

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**Job Summary and Purpose**:
Provide 1st level technical support to end users within The Company and its joint ventures. Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations.

**Accountabilities**:
**Key Accountabilities**:
**IT Inventory and Stock Keeping**:

- Update and manage the IT inventory and organizes stocks in the IT storage room.
- Coordinate with Supply department regarding the follow up of deliveries of the requested materials.
- Maintain hard copy files of IT invoices, delivery receipts and warranties.
- Maintain copies of all associated documentation and verifies monthly bills.

**Service Desk Management**:

- Assign service calls to engineers and reports upon completion or escalation of issues.
- Maintain and develop files and records for all printer related issues and costs overhead.
- Send out downtime notification to affected parties when required.
- Create consolidated timesheets for IT client support team.

**Roll-Out Specific software’s and services**:

- Install and implement new software and services.
- Conduct testing and troubleshooting of software.

**IT Support**:

- Provide support for peripheral devices, for example, blackberries, printers, faxes etc. and troubleshoots associated issues.

**Generic Accountabilities**:
**Safety, Health, Environment, & Quality (SHEQ)**:

- Adhere to all relevant SHEQ policies, procedures, instructions and controls so that The Company provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

**Policies, Systems, Processes & Procedures**:

- Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.

**Others**:

- Carry out any other duties as directed by the IT Service Desk Team Lead.

**Accountabilities - 2**:
**Accountabilities - 3**:
**Accountabilities - 4**:
**Competencies**:
Drive Vision

Collaboration & Teamwork

Customer Centricity

Achievement Oriented

Interactive Communication

Empower & Nurture Talent

Solution Oriented

**Key Result Areas**:

- Provide 24/7 support for IT related issues
- Handle IT Inventory and Storekeeping
- Provide specific software services (install new software, testing, trouble shoot) on time
- Adhere to all The Company policies and procedures

**Interactions and Working Relations**:
**Financial Authorities**:
None

**Qualifications, Experience and Job Skills**:
**Qualifications**:

- Diploma in Computer Science or any related field
- Microsoft Certified Professional (MCP) certificate is a must
- ITIL certificate is a must
- Cisco Certified Network Associate (CCNA) certificate is preferred

**Experience**:

- 4 years of experience of which a minimum of 1 year should be in a similar position, preferably in a similar industry.

**Competencies**:
**Generic & Functional**:

- IT Strategy and Planning
- IT Governance
- IT Operations
- IT Infrastructure Management
- Information Security Management
- Project Management
- Applications and Software Development
- Radio and Satellite Communication
- Business Requirement Analysis
- Drive Vision
- Collaboration & Teamwork
- Customer Centricity
- Achievement Oriented
- Interactive Communication
- Empower & Nurture Talent
- Solution Oriented

**Job Specific Skills**:
Knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

**Service Desk Support**:
Department: Business Support Services

City: Ras Laffan

**Job Segment**:Cisco, Computer Science, Supply, Quality Assurance, QA, Technology, Operations, Quality

**Responsibilities**:

- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks

**Qualifications**:

- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- Experience in servicing hardware, printing & scanning is a plus
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

**Job Types**: Full-time, Permanent