What Jobs are available for Service Staff in Qatar?

Position Overview

Welcome guests, answer their inquiries, resolve problems, and provide an outstanding first impression at all times. Handle check-in/check-out, assist VIPs, respond to special requests, and support a positive, professional hotel environment.

Key Responsibilities

• Greet and check in/out guests promptly and courteously
• Answer guest questions and resolve complaints with a solutions-focused attitude
• Be knowledgeable about all room types, hotel status, events, group/VIP arrivals, and regular guest preferences
• Handle arrivals/departures, safe deposit boxes, and necessary paperwork according to procedures
• Respond to and fulfill guest requests, arrange celebrations, and manage special amenities
• Maintain front desk and lobby cleanliness
• Upsell hotel amenities and contribute to revenue goals
• Record and report complaints; ensure prompt issue resolution
• Support new staff training and monitor performance
• Coordinate with Housekeeping, Concierge, F&B, Reservations, and Accounts for seamless service
• Collect feedback for continuous improvement and report challenges to management
• Maintain guest confidentiality, monitor security, and report suspicious activity
• Ensure handovers and payment security; do not hold passports at reception
• Know and follow all health, safety, fire, and emergency policies
• Wear uniform and maintain high appearance and hygiene standards

Requirements

• Experience in hospitality or customer-facing role
• Warm, professional, solution-oriented communicator
• Attention to detail and organizational skills
• Able to multitask and stay calm under pressure
• Basic computer proficiency (PMS & Microsoft Office)
• Willingness to work flexible shifts, weekends, holidays
• Commitment to exceptional guest service

Job Type: Full-time

Application Question(s):

• Do you have a Valid QID?
• Can you provide NOC for Sponsorship Transfer?
• Can you Start Immediately?

The GRE is at the forefront of customer service. To be the first one to greet guests as they arrive. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering.

To provide a courteous, professional, efficient and flexible service at all times, following the set Standards of Performance and Objectives set in the Hotel's Mission Statement.

To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks required for the position.

To be entirely flexible and adapt to rotate within the department of the Hotel as assigned by the Front Office Manager.

To be fully conversant with all services and facilities offered by the hotel.

To be responsible for the typing, filing and up keeping of all Private & Confidential matters related to the department of Front Office. To fully understand and adhere to the Confidentiality Requirement for the position.

To set up an efficient network of communication within the department and with other departments.

Welcoming and greeting all guest arrivals into the Hotel (Walk-ins, Guests in-house, Corporate Clients, etc.) Attend to guests courteously and deal promptly with their requests and queries.

Arabic Male candidates are encourage.

Job Type: Full-time

Pay: QAR2, QAR2,100.00 per month

Experience:

• Hotel: 2 years (Required)

Language:

• English (Required)
• Arabic (Required)

We are looking for a Guest Service Agent with previous hotel experience. A passion for hospitality and delivering exceptional guest experiences is essential.

Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Position Purpose

To welcome guests to the hotel, answer guest questions and resolve guest problems. To perform acheck-in, andcheck-out duties for guests in a professional environment at all times. Always GSA displays a professional, positive and friendly image of the hotel as he/she plays a crucial role in Guest Satisfaction.

ESSENTIAL FUNCTIONS

• Ensure prompt, efficient and courteous reception of guests
• Ensure Standards are followed at all times related to check-in & check out.
• Record and administer arrivals and departures.
• Full awareness of current daily status of hotel.
• Thoroughly conversant with all room types, decor and outlook.
• Communication and recording of complaints.
• Be aware of daily functions, events, VIP and group arrivals.
• Ensure guest's immediate requirements are catered for awareness of regular guest names & requirements.
• Issue safe deposit boxes and allow guest access in accordance with procedures to carry out any other duties as required.
• Assist in training new staff members, coach them and monitor their per formance.
• Ensure the desk is covered at all times, allocating meal breaks sensibly.
• Be aware of daily VIP, BW Guest and group arrivals, facilitate pre check in.
• To carry out any other duties as required and assinged by Front Office Supervisor or by the Night Manager
• Actively participate in Front Office Up selling and increase Hotel Revenue.
• Run High Balance report daily, act on it and report any challenges to FOS or FOM.
• Ensure that guest's passport are not held at the reception as guarantee for payment.
• Maintains the cleanliness and nearness of the front desk area & lobby.
• Ensure all city ledger bills are attached with complete back for payment and forward to accounts.
• Ensure smooth hand over to the next shift.

SUPPORTIVE FUNCTIONS

• Ensure full liaison with other members of the team.
• Strong communication with other departments, especially Housekeeping, Reservations and Accounts.
• Strong relationship with guests and internal customers.
• Key relationship with Front Offcice team.
• To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons.
• Ensure unidentified persons are not allowed access to guest rooms. Report any accidents. (guest or staff)
• To be fully aware of the Health & Safety Policy.
• To be aware of fire and bomb procedures.
• Take care in work to avoid accidents.
• To wear correct uniform at all times and maintain standards of appearance, personal hygiene. behavior and discipline.
• Report suspicious characters or suspicious packages.
• Ensure all guest in house and new check ins are adequate security of payments.
• Alert to fraud.

Job Type: Full-time

Application Question(s):

• Do you have a Valid QID?
• Can you provide NOC for Sponsorship Transfer?
• Can you Start Immediately?

Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Rig 1938 is the world's highest tower of its kind, reaching 82 metres.

Job Description

Guest Service Associate (Seasonal)

This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.

• Greet all guests with a friendly and professional attitude.
• Assist with ticketing, wristband distribution, and season pass processing.
• Provide information about attractions, park policies, events, and amenities.
• Handle guest inquiries, complaints, and feedback efficiently and professionally.
• Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.
• Monitor entrance/exit areas to ensure safety and flow of guest traffic.
• Support other departments as needed.
• Maintain cleanliness and organization in guest service areas.
• Enforce park rules and safety procedures courteously.
• Assist in emergency procedures when necessary.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor environment.
• Willingness to work flexible hours, including weekends and holidays.
• Basic math and computer skills (for POS systems).
• Positive attitude, reliability, and teamwork mindset.

Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Rig 1938 is the world's highest tower of its kind, reaching 82 metres.

Job Description

Guest Service Associate (Seasonal)

This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.

• Greet all guests with a friendly and professional attitude.
• Assist with ticketing, wristband distribution, and season pass processing.
• Provide information about attractions, park policies, events, and amenities.
• Handle guest inquiries, complaints, and feedback efficiently and professionally.
• Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.
• Monitor entrance/exit areas to ensure safety and flow of guest traffic.
• Support other departments as needed.
• Maintain cleanliness and organization in guest service areas.
• Enforce park rules and safety procedures courteously.
• Assist in emergency procedures when necessary.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor environment.
• Willingness to work flexible hours, including weekends and holidays.
• Basic math and computer skills (for POS systems).
• Positive attitude, reliability, and teamwork mindset.

Organization- Hyatt Regency Doha
Summary
About Hyatt Regency Oryx Doha:

Welcome to Hyatt Regency One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha's business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests' stay free from stress and filled with success.

As Guest Service Officer – Communications Centre you will be creating a welcoming experience for our guests through helpful and exceptional service: responsible for answering high volume of incoming calls to the hotel and responding to the guests' inquiries, must have good typing skills, a pleasant attitude and excellent phone demeanor. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.

Qualifications
What we are looking for:

Relevant degree or diploma in Hospitality or Tourism management

Exceptional interpersonal skills showing care and the ability to connect and care for our guests

International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments

Desire to constantly learn and ambition to grow

Ability to work under pressure

Excellent English

What we are offering:

Competitive tax free salary and benefits

Opportunities for career growth within the global company

Discounted rooms at Hyatt worldwide

Position Overview:

Welcome guests, handle check-in and check-out, answer questions, and resolve issues. Ensure every guest has a comfortable experience from arrival to departure.

Main Duties:

• Greet guests warmly and assist with arrivals and departures
• Answer guest questions and resolve any problems quickly
• Stay informed about room types, events, and guest preferences
• Fulfill guest requests, arrange celebrations, and take care of VIPs
• Keep the front desk tidy and organized
• Promote hotel services, amenities, and offers
• Work closely with other teams to ensure smooth service
• Record guest feedback and important notes
• Protect guest privacy and handle information securely
• Follow health, safety, and hotel policies

Requirements:

• Experience in customer service or hospitality
• Friendly, helpful, and courteous
• Well-organized and able to multitask
• Basic computer knowledge
• Flexible, willing to work different shifts
• Committed to delivering excellent service

Job Type: Full-time

Application Question(s):

• Do you have a Valid QID?
• Can you provide NOC for Sponsorship Transfer?
• Can you Start Immediately?