63 Service Support jobs in Qatar

Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities

Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

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BAE Systems Strategic Aerospace Services WLL | Full time

Supply Chain Planning Support Service Consultant

• Business Area Name: PRIMARY HEALTH CARE CORPORATION (PHCC)
• Job Type: Full time
• Province: Ad Dawhah
• Country: Qatar
• Postal Code: 000

Job Description

• Execute Call off Agreement plan or Interim procurement plan as required or suggested by SC planner.
• Coordinate with Contracts and Procurement team for the execution of procurement plans and submit all relevant documents like Cover Letter, Memo, Scope of Work, Compliance Sheet, Clarifications, Tender.
• Thorough knowledge on governmental By-Laws; set up a fair and unbiased tendering process; develop systems, tools, scorecards, and processes to evaluate bids.
• Liaise with Technical Evaluation Committee members and provide input to the technical team regarding tenderer's compliance with tender requirements and comments on irregularities, omissions, clarifications, and qualifications.
• Thorough understanding of “Unit of Measurement” (UOM) conversion to perform the technical/commercial evaluations.
• Coordinate with Subject Matter Experts/Operations team for the Clinical Evaluation of items and update the final report with evaluation findings.
• Prepare the final evaluation report based on tender evaluation criteria for the approval of committee members with proper justification.
• Liaise with Commercial Evaluation Committee members and prepare evaluation report in lieu of the actual budget.
• Formulate summary reports and other confidential documents for management approval and perform vendor scoring in Oracle Sourcing module.
• Perform scoring of suppliers based on technical and commercial evaluation findings in Oracle.
• Follow-up with Contracts and Procurement department for issuance of POs/Contracts.
• Support the Contracts & Procurement department in reviewing the draft contracts for all logistics department related tenders.
• Coordinate with Subject Matter Experts for any new item procurement requests from health centres.
• Monitor all daily system transactions to ensure compliance with agreed policies.
• Responsible for preparing & maintaining dashboards for non-HMC suppliers, RFQ/Tender tracking sheets to monitor the status from procurement initiation to completion.
• Ensure all tracking tools are accurate, up to date & accessible to all team members.
• Responsible for maintaining procurement tracking sheets for SCM owned consumables (approximately 3000) and supplier lead time for the SCM planner.
• Provide periodic reports and requested information such as consumption reports for health centres, Open PRs, Open POs etc. to operations.
• Support different stakeholders for Annual stock count in PHCC stores and Central Warehouse.
• Prepare the departmental KPIs on a periodic basis.

Requirements

• Bachelor’s degree in business administration, logistics, finance, or any equivalent professional discipline.
• Minimum 8 years of supply chain management experience, including 4 years of similar experience in inventory, purchase, sourcing, and contract management, with operational experience required within the government sector in healthcare entities in Qatar.
• The consultant is expected to have a minimum of 4 years of hands-on Oracle ERP experience & basic knowledge of WMS.
• Mandatory Microsoft Excel skills for reporting & analysis.
• The incumbent should understand the end-to-end SCM business processes and be able to handle daily operations.
• Troubleshooting, Analytical & Problem-Solving skills are essential.
• Hands-on experience in Oracle Inventory and Sourcing module; WMS system.
• Mandatory English reading, writing and communication skills.

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BAE Systems Strategic Aerospace Services WLL | Full time Supply Chain Planning Support Service Consultant

Business Area Name: PRIMARY HEALTH CARE CORPORATION (PHCC) Job Type: Full time Province: Ad Dawhah Country: Qatar Postal Code: 000 Job Description

Execute Call off Agreement plan or Interim procurement plan as required or suggested by SC planner. Coordinate with Contracts and Procurement team for the execution of procurement plans and submit all relevant documents like Cover Letter, Memo, Scope of Work, Compliance Sheet, Clarifications, Tender. Thorough knowledge on governmental By-Laws; set up a fair and unbiased tendering process; develop systems, tools, scorecards, and processes to evaluate bids. Liaise with Technical Evaluation Committee members and provide input to the technical team regarding tenderer's compliance with tender requirements and comments on irregularities, omissions, clarifications, and qualifications. Thorough understanding of “Unit of Measurement” (UOM) conversion to perform the technical/commercial evaluations. Coordinate with Subject Matter Experts/Operations team for the Clinical Evaluation of items and update the final report with evaluation findings. Prepare the final evaluation report based on tender evaluation criteria for the approval of committee members with proper justification. Liaise with Commercial Evaluation Committee members and prepare evaluation report in lieu of the actual budget. Formulate summary reports and other confidential documents for management approval and perform vendor scoring in Oracle Sourcing module. Perform scoring of suppliers based on technical and commercial evaluation findings in Oracle. Follow-up with Contracts and Procurement department for issuance of POs/Contracts. Support the Contracts & Procurement department in reviewing the draft contracts for all logistics department related tenders. Coordinate with Subject Matter Experts for any new item procurement requests from health centres. Monitor all daily system transactions to ensure compliance with agreed policies. Responsible for preparing & maintaining dashboards for non-HMC suppliers, RFQ/Tender tracking sheets to monitor the status from procurement initiation to completion. Ensure all tracking tools are accurate, up to date & accessible to all team members. Responsible for maintaining procurement tracking sheets for SCM owned consumables (approximately 3000) and supplier lead time for the SCM planner. Provide periodic reports and requested information such as consumption reports for health centres, Open PRs, Open POs etc. to operations. Support different stakeholders for Annual stock count in PHCC stores and Central Warehouse. Prepare the departmental KPIs on a periodic basis. Requirements

Bachelor’s degree in business administration, logistics, finance, or any equivalent professional discipline. Minimum 8 years of supply chain management experience, including 4 years of similar experience in inventory, purchase, sourcing, and contract management, with operational experience required within the government sector in healthcare entities in Qatar. The consultant is expected to have a minimum of 4 years of hands-on Oracle ERP experience & basic knowledge of WMS. Mandatory Microsoft Excel skills for reporting & analysis. The incumbent should understand the end-to-end SCM business processes and be able to handle daily operations. Troubleshooting, Analytical & Problem-Solving skills are essential. Hands-on experience in Oracle Inventory and Sourcing module; WMS system. Mandatory English reading, writing and communication skills.

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Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our teamin Doha, Qatarat our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential.You will collaborate with other global locations to ensure the smooth operation of these applications.

Technologies :

SQL quieries , DB , PostgreSQL , ORACLE DB

Red hat linux , linux , basic linux terminal commands , basic windows knowledge

Tickiting systems

Scripting and automation (Preferably python) ,automated testing ,

API ,REST API , SOAP

virtual devices , VDI , virtual machines , VMWare , virtual box

JSON and xml payloads

Tools and programming languages :

DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMq

apache servers , web servers , load balancers

Skills and other:

Patches , patching , system checks , operating systems (linux and windows)

SLA

Word and excel skills

Debugging skills , analytical skills

Troubleshooting skills

Attention to details

Configuration , configuring srevers

Skills

Responsibilities:

• Validate and manage incoming customer inquiries within response SLAs.

• Investigate and resolve incidents and defects, aiming for first-time resolution.

• Perform first-line remediation activities, such as user creation and password reset.

• Drive tickets to resolution within agreed SLAs.

• Create and update problem records and knowledge management articles in English.

• Support customers in monitoring technical operations and performance.

• Collaborate with other support tiers to resolve trouble tickets within SLAs.

• Escalate and re-prioritize tickets based on customer requests or possible SLA violations.

• Resolve tickets with final resolution statements in English.

• Coordinate with other support desks or application management teams.

• Create standard responses in English.

• Act as the main interface between customers and internal organization.

• Administer application accounts, users, and security.

• Monitor application performance and optimize where possible.

• Diagnose and resolve application problems or escalate as needed.

• Update and patch applications, modules, and interfaces.

• Identify security issues and improve policies and measures.

• Perform application health checks and execute recovery procedures if needed.

• Record and maintain changes to application configurations.

• Ensure application availability and reliability as per customer SLAs.

• Handle incident, problem, configuration, and knowledge management processes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Expert knowledge of utility software applications.

• Strong communication skills to convey technical information to diverse audiences.

• Ability to work autonomously and collaboratively in a team.

• Knowledge and experience of ITIL principles.

• Excellent verbal and written communication skills.

• Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc.

• Multilingual language skills are advantageous, with native proficiency in English.

• Technical skills to provide solutions for technical inquiries.

• Service-oriented mindset to ensure exceptional customer experience.

• Understanding of customer needs and ability to support solutions accordingly.

• Proactive attitude in addressing customer requirements.

• Ability to handle sensitive and confidential information.

• Attention to detail, fast learner, and excellent communication skills.

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Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our teamin Doha, Qatarat our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential.You will collaborate with other global locations to ensure the smooth operation of these applications. Technologies : SQL quieries , DB , PostgreSQL , ORACLE DB Red hat linux , linux , basic linux terminal commands , basic windows knowledge Tickiting systems Scripting and automation (Preferably python) ,automated testing , API ,REST API , SOAP virtual devices , VDI , virtual machines , VMWare , virtual box JSON and xml payloads Tools and programming languages : DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMq apache servers , web servers , load balancers Skills and other: Patches , patching , system checks , operating systems (linux and windows) SLA Word and excel skills Debugging skills , analytical skills Troubleshooting skills Attention to details Configuration , configuring srevers Skills Responsibilities: • Validate and manage incoming customer inquiries within response SLAs. • Investigate and resolve incidents and defects, aiming for first-time resolution. • Perform first-line remediation activities, such as user creation and password reset. • Drive tickets to resolution within agreed SLAs. • Create and update problem records and knowledge management articles in English. • Support customers in monitoring technical operations and performance. • Collaborate with other support tiers to resolve trouble tickets within SLAs. • Escalate and re-prioritize tickets based on customer requests or possible SLA violations. • Resolve tickets with final resolution statements in English. • Coordinate with other support desks or application management teams. • Create standard responses in English. • Act as the main interface between customers and internal organization. • Administer application accounts, users, and security. • Monitor application performance and optimize where possible. • Diagnose and resolve application problems or escalate as needed. • Update and patch applications, modules, and interfaces. • Identify security issues and improve policies and measures. • Perform application health checks and execute recovery procedures if needed. • Record and maintain changes to application configurations. • Ensure application availability and reliability as per customer SLAs. • Handle incident, problem, configuration, and knowledge management processes. Qualifications: • Bachelor's degree in Computer Science, Engineering, or related field. • Expert knowledge of utility software applications. • Strong communication skills to convey technical information to diverse audiences. • Ability to work autonomously and collaboratively in a team. • Knowledge and experience of ITIL principles. • Excellent verbal and written communication skills. • Experience with ticketing systems like ServiceNow, Maximo, Remedy, etc. • Multilingual language skills are advantageous, with native proficiency in English. • Technical skills to provide solutions for technical inquiries. • Service-oriented mindset to ensure exceptional customer experience. • Understanding of customer needs and ability to support solutions accordingly. • Proactive attitude in addressing customer requirements. • Ability to handle sensitive and confidential information. • Attention to detail, fast learner, and excellent communication skills.

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Join to apply for the Executive - Customer Service role at Apparel Group

Join to apply for the Executive - Customer Service role at Apparel Group

Job Description

Objective:

This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.

Key Responsibility:

Customer Relationship Management

• Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
• Maintain up-to-date customer records, delivery status reports, and order documentation.
• Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
  
  

Operational Support & Coordination

• Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
• Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
• Follow up on open service requests and ensure escalations are handled promptly.
  
  

Service Quality & Communication

• Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
• Update customers proactively on order status, stock availability, or delivery timelines.
• Support the preparation of customer service KPIs and periodic service-level reports.
  
  

Continuous Improvement

• Recommend process enhancements and digital tools to improve service response and customer satisfaction.
• Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
• Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
  
  

Desired Experience:

• 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
• Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
• Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
• Bachelor’s degree in Business Administration, Supply Chain, or a related field.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Retail

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Doha, Qatar QAR300.00-QAR350.00 1 month ago

Manager Customer Service and Accessibility Guest Experience Expert (Front Desk Agent) B2b Customer Service Representative (6 months contract) Guest Experience Expert (Service Express Team Leader)

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We are seeking an experienced Customer Service Executive to manage customer interactions, handle inquiries and complaints, and coordinate services while ensuring exceptional customer satisfaction and maintaining professional service standards.

Responsibilities

• Multi-Channel Customer Communication - Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates
• Service Coordination & Scheduling - Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution
• Complaint Resolution & Relationship Management - Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships
• Documentation & Team Support - Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed

Must Have

• Experience & Industry Knowledge - Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes
• Communication Excellence - Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous
• Technical & Professional Skills - Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations
• Interpersonal Abilities - Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams

Nice to have

• CRM Software Experience - Familiarity with customer relationship management systems
• Industry-Specific Knowledge - Understanding of automotive, electronics, or technical service procedures
• Advanced Language Skills - Trilingual capabilities for broader customer demographic coverage
• Conflict Resolution Training - Professional certification in customer service or conflict resolution techniques

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• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.

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With over 130 years of experience in integrated water cycle management, we are an international benchmark with a presence in several countries across Africa, the Middle East, and Latin America. Aguas de Valencia Internacional is looking for committed professionals who wish to contribute to sustainable development and take on global challenges in water management. If you value teamwork, innovation, and want to make a positive impact on communities around the world, this is the ideal place to grow your career.

We are currently looking for a: Customer Service Manager

Location: Middle East

The Customer Service Manager is responsible for:

• Planning and executing operations to improve service quality, including network connections, operation and maintenance, inspection, repair, and emergency response.
• Scheduling staff, including work assignments, rotations, training, vacations, breaks, overtime, and coverage for absences or vacant shifts.
• Supervising staff according to policies and procedures.
• Evaluating operations and maintenance of facilities, recommending and implementing improvements.
• Managing team performance, including training, supervision, and direction.
• Working on client premises and being available for emergency calls.
• Attending to customer drainage complaints, including removal of blockages, floodwater, and restoring sites to pre-incident conditions.
• Handling customer complaints via the CRM system, and coordinating with the enterprise asset management system.
• Removing blockages within sewage networks, including manual and mechanical cleaning.
• Removing floodwater and rainwater using suction/jetting tankers and restoring sites.

Let your career flow with us. Dive into shaping the future of water!

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