What Jobs are available for Siebel Crm in Qatar?

Location

Doha, Qatar

Experience

7

Job Type

Outsourcing

Job Description

Job Title

Senior Siebel CRM

Objective:

This position is responsible for successful delivery of projects and technical enhancements. This individual will support the Siebel CSR team and follow SDLC to deliver assigned tasks. The resource will also work with Operations Team to support production environment and work with other teams for implementation. This is a hands-on delivery role.

Requirements:

• 7 Years in a Siebel development role and hands-on experience
• Solid understanding of Siebel Tools Configuration, Siebel e-Script, Siebel e-AI, Siebel EIM, Web Services, Business Services, Workflow Policies, Assignment Manager, and Siebel Administrative Tasks
• Background in a technical development environment and solid working of relational databases (i.e. Oracle, SQL), operating systems, and hardware platforms
• Experience with software development life cycle (SDLC) and quality assurance processes, methodologies and tools
• Excellent customer relationship, organization and follow through skills, as well as a positive attitude

Responsibilities:

• Develop a New Services and Integrations
• Support the Siebel implementation process by coordinating business analysts and technical personnel to assure successful implementation
• Develop implementations plans: Design Documents, Functional Technical Documents, User Guides, Migration Release Form, Issues List, status reports, and other written documents in accordance with the recommended methodology
• Develop presentations and workshops to convey commitments to the quality and success of implementation
• Current Siebel configuration set-up and monitoring various non-development environments
• Manage new requirements in the existing configuration
• Siebel Configuration Support
• Develop unit test cases, test, and deploy the changes to non-development environment

Qualifications:

• Bachelor Science Computer Science or equivalent experience
• Minimum 5 years' experience with Siebel Financial Services and/or Siebel Call Center and/or Siebel Public Sector
• Experience in implementing and integration in multiple diverse environments
• Excellent verbal and communication skills: English
• Preferred Candidates should have Siebel Certification

Technical Skills

• Excellent understanding of Siebel Enterprise Architecture
• Excellent understanding of Siebel Best Practices
• Expert in Siebel configuration (UI Layer, BO Layer and Data object layer)
• Expert in workflows
• Expert in configuring : Integration Objects, Inbound and Outbound web services, Data Maps, EBCs
• Good Knowledge on SQLs
• Good knowledge of scripting

Good to Have

• Experience in multi-lingual implementation
• Experience with IP22X + with good knowledge of Siebel Architecture and Workspaces.
• Experience with BI Publisher

Functional Skills

• Siebel Public Sector Experience
  Siebel Self Service or Public Sector eservices

Skills

Cco, Referred Candidate, Test Cases, Coo, Business Analysis, Cto, Enterprise Architect, Erp, Ned, Quality Assurance, Sdlc, Visio, Unit Test, Web Service, Positive Attitude, Siebel, Workflow, Methodologies, Presentation, Excel, Communication Skill, Supervision, Communication Skills, Sql, Technical Skill, Technical Skills, Oracle, Software Development

The Siebel Administrator is responsible for the end-to-end management, maintenance, and support of Siebel CRM environments. This includes administration, upgrades, performance optimization, and issue resolution across development, testing, and production systems. The role ensures CRM stability, security, and compliance with architectural and operational standards, while supporting continuous improvement for business and technology teams.

Key Responsibilities:

• Administer, monitor, and support Siebel CRM environments (Production, QA, Dev, DR)
• Install, configure, and upgrade Siebel components, including IP version upgrades
• Manage Siebel Enterprise Server, Gateway Server, Components, and Web Server integration
• Handle system backups, patching, cloning, and disaster recovery procedures
• Collaborate with development and support teams to deploy application enhancements
• Conduct performance tuning, load balancing, and environment optimization
• Manage Siebel security: user provisioning, roles/responsibilities, LDAP, and SSO
• Automate routine administrative tasks via scripting
• Troubleshoot and resolve application and infrastructure issues
• Document procedures, configurations, and maintain a technical knowledge base
• Perform enterprise data migration and EIM/IFB activities
• Support development and operations across various CRM-related projects and request flows
• Ensure 24/7 uptime and availability of production systems
• Provide Level 3 technical support for CRM-related escalations
• Participate in daily operational and user support activities, including issue resolution and coordination with SIT/UAT teams
• Coordinate integration efforts with internal technical and business teams
• Ensure compliance with security and revenue assurance standards
• Monitor KPIs, generate reports, and support SLA and performance reporting
• Identify testing strategies, tools, and metrics for system validation

Qualifications & Experience:

• Bachelor's degree in Computer Science, IT, or related discipline
• 10+ years of IT experience, including 5+ years in Siebel CRM administration
• Strong background in telecom BSS/OSS environments
• In-depth understanding of Siebel architecture and system components
• Hands-on experience with installation, configuration, upgrades, and performance tuning
• Strong troubleshooting and analytical skills
• Excellent communication, coordination, and stakeholder management skills
• Ability to work in fast-paced environments and lead critical incident resolution

Core Technical Skills:

• Siebel Tools, SRF deployment, repository management
• UNIX/Linux and Windows server environments
• Oracle databases and PL/SQL
• WebLogic, Tomcat, or other middleware platforms
• Load balancer configurations, SSL certificates, network tuning
• Siebel Open UI, PM & PR files, JavaScript, HTML
• Siebel configuration (BC, Links, Screens, Applets, VBC, EBC, Roles & Responsibilities)
• Siebel Workflow, Run-time Events, eScript, Symbolic Strings
• Web services (SOAP & REST), EAI Integrations, Business Services
• Data conversions, XSLT, XML/JSON formats
• EIM processes and IFB configurations
• Server command-line administration, log/spool file analysis
• Tools local database extraction and version control

• Update, validate, and maintain accurate client records in the CRM system, ensuring data integrity and compliance.
• Serve as the main point of contact for clients, maintaining strong professional relationships.
• Regularly visit clients to strengthen relationships, understand their needs, and provide ongoing support.
• Ensure timely communication with clients regarding services, renewals, and feedback.
• Generate CRM reports and insights to support management in business decisions.
• Work closely with sales, marketing, and operations teams to ensure customer satisfaction.
• Gather client feedback during visits and share insights to enhance services and client retention.

Qualifications

• Bachelor's degree in Business Administration, Marketing, IT, or a related field.
• 2–4 years of experience in CRM, client relationship management, or customer service.
• Strong knowledge of CRM systems (Salesforce, Zoho, Microsoft Dynamics, HubSpot, or equivalent).
• Excellent communication and interpersonal skills in Hindi & English (preferred).
• Strong organizational, problem-solving, and follow-up skills.
• Proficiency in MS Office and CRM reporting tools.
• Valid Qatar Driving License is mandatory.
• Willingness to travel frequently within Qatar for client visits.

Job Types: Full-time, Contract

Pay: Up to QAR4,500.00 per month

Language:

• Do you speak hindi and english (Preferred)

License/Certification:

• Do you have qatar driving licence (Preferred)

Location

dodha, Qatar

Experience

4

Job Type

Outsourcing

Job Description

Experience: 5+ Years

Nationality Preference : Arab

Contract: Ongoing

Dynamics 365 CRM Techno-Functional Consultant

The Dynamics 365 CRM Techno-Functional Consultant will lead the design, configuration, customization, and implementation of Microsoft Dynamics 365 Customer Engagement (Sales, Service, Marketing, Field Service). This role combines deep functional knowledge with strong technical skills to deliver tailored CRM solutions that meet business requirements and ensure successful adoption.

• Collaborate with business stakeholders to gather and document CRM requirements.
• Analyze current processes and design optimized workflows leveraging Dynamics 365 capabilities.
• Translate business needs into detailed functional specifications and solution blueprints.
• Configure Dynamics 365 CRM modules (Sales, Service, Marketing, Field Service).
• Design and implement workflows, Power Automate flows, dashboards, and security roles.
• Customize Dynamics 365 using C# plugins, custom workflows, and business rules.
• Develop JavaScript for form scripting and UI enhancements.
• Create and customize SSRS reports, dashboards, and views.
• Work with Web APIs, Azure services, and integration tools for third-party system connectivity.
• Conduct unit testing and support UAT.
• Participate in solution deployment, post-go-live support, and performance optimization.
• Prepare end-user training materials and deliver workshops.
• Provide ongoing support for CRM users and resolve technical/functional issues.
• Act as a liaison between business stakeholders, vendors, and technical teams.

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 7 years of experience in Microsoft Dynamics 365 CRM (Customer Engagement).
• Strong knowledge of CRM modules: Sales, Customer Service, Marketing, and Field Service.

• Hands-on experience in:

• Programming: C#, JavaScript, TypeScript (for custom development and form scripting).

• Customizations: Plugins, workflows, Power Automate, web resources.

• Integrations: REST/SOAP Web APIs, Azure Logic Apps, Data Export Service.

• Data Migration: KingswaySoft, SSIS, or equivalent ETL tools.

• Reporting: SSRS, Power BI dashboards.

• Familiarity with Power Platform (PowerApps, Power Automate, Power BI).

• Basic understanding of DevOps pipelines for CRM deployment (Azure DevOps).

• Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate
• Microsoft Certified: Power Platform Functional Consultant Associate
• Microsoft Certified: Azure Fundamentals (AZ-900) – Advantage

• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Consulting mindset with strong presentation and client interaction skills.

• Project Delivery: Achieve 95% on-time delivery of CRM projects and enhancements.
• User Adoption: Reach 85%+ active user engagement within 3 months post-implementation.
• System Uptime: Maintain CRM system availability at 99.9%.
• Issue Resolution: Resolve 90% of CRM-related support tickets within SLA timelines.
• Stakeholder Satisfaction: Achieve 90% satisfaction rate in post-implementation surveys.
• Customization Quality: Ensure zero critical defects in customizations post-go-live.

We are seeking a skilled Lead Dynamics Developer with at least 4 years of experience to join our dynamic team. The ideal candidate will have a strong background in developing, customizing, and maintaining Microsoft Dynamics solutions. You will play a crucial role in designing and implementing solutions that meet business needs and enhance our CRM and ERP systems.

Key Responsibilities:

• Development & Customization: Design, develop, and deploy customizations and enhancements for Microsoft Dynamics 365 (CRM/ERP) solutions, including workflows, plugins, and web resources.
• Integration: Implement and manage integrations between Dynamics 365 and other systems, ensuring seamless data flow and process automation.
• Configuration: Configure and maintain Dynamics 365 environments, including entities, forms, views, dashboards, and reports.
• Troubleshooting & Support: Provide ongoing support and troubleshooting for Dynamics 365 applications, resolving issues and ensuring optimal system performance.
• Requirements Gathering: Work closely with stakeholders to gather and analyze business requirements, translating them into functional specifications and technical solutions.
• Documentation: Create and maintain comprehensive documentation for customizations, integrations, and configurations, including user guides and technical specifications.
• Best Practices: Stay updated with the latest Dynamics 365 features and best practices, ensuring that the solutions are built using industry standards and leveraging new functionalities.
• Collaboration: Collaborate with cross-functional teams, including business analysts, project managers, and end-users, to ensure successful project delivery and user satisfaction.

Qualifications:

• Experience: Minimum of 4 years of hands-on experience with Microsoft Dynamics 365 (CRM and/or ERP) development and customization.
• Technical Skills: Proficiency in Dynamics 365 customization, including JavaScript, C#, .NET, and SQL. Experience with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
• Integration Knowledge: Experience with integration tools and technologies, such as Azure Logic Apps, Microsoft Flow, or third-party middleware.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Certifications: Microsoft Dynamics 365 certifications (e.g., MB-200, MB-300, MB-400) are preferred but not required.

Preferred Qualifications:

• Industry Experience: Experience in specific industries relevant to our business, such as finance, healthcare, or manufacturing.
• Project Management: Familiarity with Agile/Scrum methodologies and project management tools.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive work environment

Job Type: Full-time

We are looking for CRM – Senior Developer for Qatar location.

If you are available, please send your cv immediately.

Duration:4 Months

Education: Degree in Information Technology domain

Professional Certification: .Net/Dynamics CRM, MS SQL, JS/HTML5/CSS

JOB PURPOSE/SUMMARY:

The CRM Developer will work in the analysis, development, configuration, implementation and support of business applications for Microsoft Dynamics by effectively mapping the business requirements to out of box product functionalities, taking up supported customizations where applicable, testing and ensuring timely delivery of services.

KEY ACCOUNTABILITIES/RESPONSIBILITES:

• Work with the Customer Insights Technology (CIT) team to build and maintain the technical aspects of MS Dynamics CRM (development, administration, maintenance) including but not restricted to analysis, design, estimation, development of business requirements.

• Collaborate with project and vendor teams on related projects

• Design and development of CRM modules and business processes for improved customer and staff experience.

• Support data migration from and integration with source applications

• L2/L3 troubleshooting of Dynamics CRM

• Work in a structured waterfall development as well as agile methodology

• Lead in the set-up, deployments and maintenance of all environments including production.

• Conduct code reviews, testing and work closely with QA team (where applicable) for SIT and with business for UAT

• Contribute to the overall enterprise architecture and adapt to new technology domains & associated integrations

• Support the training of new team members on existing business processes and required tools

Skills & Experience:

• Development experience in the .NET Framework (including Asp.NET Web API)

• Experience developing reports, dashboards forms, plugins, workflows in Microsoft Dynamics CRM

• Exposure on mobile applications via Dynamics CRM is desirable

• Extensive use of the Common Data Service SDK for writing solutions, server-side code, client applications, extensions, custom business logic, plug-ins, integration modules and custom workflow.

• Support the Installation and configuration support of on-premise (preferable)/online Dynamics CRM.

• Strong understanding of MS Dynamics CRM functional and security framework

• Perform debugging and testing of all related code and assist with troubleshooting both development and production issues

• Understanding of web application development principles and proficient with JavaScript, HTML, CSS, XML.

• Knowledge of SOAP, REST.

• Good understanding of relational database concepts, entity framework and data-driven systems.

• Strong knowledge of how data structures work

• SQL and Microsoft SQL Server (including SSIS/SSRS), Devops skills

• Good understanding of Unit Testing

• Extensive customization experience with Workflow, Business rules, Form and View Configuration, Solution Management

• Knowledge in software development lifecycle methodology

• Experience in Kingsway soft preferred

• Experience on Dynamics 365 Version Upgrade is preferred

• Strong collaboration and investigative skills and the ability to cross reference information for accuracy

• Strong verbal and written skills, especially around code documentation

• Ability to work in a team environment, independently, take direction, and follow instructions.

• Ability to work under pressure, multitask and adapt quickly to changing priorities

• Banking knowledge preferred

Job Type: Full-time

Pay: QAR8, QAR15,000.00 per month

Experience:

• MS Dynamics CRM Development: 3 years (Preferred)