23 Stakeholder Management jobs in Qatar

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

3 days ago Be among the first 25 applicants

Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group

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About QNB

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
• Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
• Implements KPI's and best practices for Associate, Customer Relationship Management QNB First
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
• Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
• Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
• Provide "service excellence" for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
• Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
• Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
• Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
• Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
• Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
• Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.
• Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).
• Maintain QNB First customer service area files, database, records, registers and logs under control.
• Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
  
  

updated on a regular basis.

• Refer to QNB First Management for any unresolved queries on transactions handled.
• Learning & Knowledge:
• Possess working knowledge of customer relationship management to carry out duties and responsibilities.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

Education And Experience Requirements

• College Diploma
• OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Banking

Referrals increase your chances of interviewing at QNB Group by 2x

Get notified about new Customer Associate jobs in Qatar .

QNB3412 - Associate Customer Services (Qatarization) QNB3331 - Associate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3336 - Associate Corporate Customer Services (Qatarization) QNB3324 - Senior Officer Customer Services (Qatarization) QNB3407 - Senior Associate Corporate Customer Services (Qatarization) QNB3254 - Associate Card Center Customer Service (Qatarization) Senior Associate Customer Support Call Center (Qatarization) QNB3279 - Senior Associate Customer Support Call Center (Qatarization) QNB3337 - Senior Associate Corporate Customer Services (Qatarization) QNB3400 - Senior Associate Customer Services (Qatarization) QNB3417 - Senior Associate Corporate Customer Services (Qatarization) QNB3349 - Associate Operation Support Center (Qatarization) QNB3377 - Associate Documentary Collections (Qatarization) QNB3410 - Senior Associate - Institutional and Corporate Relationship Management Customer Delivery Engineering Technical Leader F-15QA / AH-64 Customer Training Specialist

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

3 days ago Be among the first 25 applicants

Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group

Get AI-powered advice on this job and more exclusive features.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
• Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
• Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
• Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
• Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
• Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
• Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
• Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
• Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
• Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
• Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
• Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
• Maintain QNB First customer service area files, database, records, registers and logs under control.
• Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
  
  

updated on a regular basis.

• Refer to QNB First Management for any unresolved queries on transactions handled.
• Learning & Knowledge:
• Possess working knowledge of customer relationship management to carry out duties and responsibilities.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

Education And Experience Requirements

• College Diploma
• OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Banking

Referrals increase your chances of interviewing at QNB Group by 2x

Get notified about new Customer Associate jobs in Qatar .

QNB3412 - Associate Customer Services (Qatarization) QNB3331 - Associate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3336 - Associate Corporate Customer Services (Qatarization) QNB3324 - Senior Officer Customer Services (Qatarization) QNB3407 - Senior Associate Corporate Customer Services (Qatarization) QNB3254 - Associate Card Center Customer Service (Qatarization) Senior Associate Customer Support Call Center (Qatarization) QNB3279 - Senior Associate Customer Support Call Center (Qatarization) QNB3337 - Senior Associate Corporate Customer Services (Qatarization) QNB3400 - Senior Associate Customer Services (Qatarization) QNB3417 - Senior Associate Corporate Customer Services (Qatarization) QNB3349 - Associate Operation Support Center (Qatarization) QNB3377 - Associate Documentary Collections (Qatarization) QNB3410 - Senior Associate - Institutional and Corporate Relationship Management Customer Delivery Engineering Technical Leader F-15QA / AH-64 Customer Training Specialist

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
• Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
• Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
• Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
• Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
• Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
• Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
• Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
• Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
• Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
• Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
• Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
• Maintain QNB First customer service area files, database, records, registers and logs under control.
• Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
  
  

updated on a regular basis.

• Refer to QNB First Management for any unresolved queries on transactions handled.
• Learning & Knowledge:
• Possess working knowledge of customer relationship management to carry out duties and responsibilities.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

Education And Experience Requirements

• College Diploma
• OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

QNB3412 - Associate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3331 - Associate Customer Services (Qatarization) #J-18808-Ljbffr

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes. Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio. Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB. Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers. Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges. Provide information about suitable products and services offered by the Group and identify cross selling opportunities. Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies. Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service. Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication. Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality. Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s). Maintain QNB First customer service area files, database, records, registers and logs under control. Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be

updated on a regular basis.

Refer to QNB First Management for any unresolved queries on transactions handled. Learning & Knowledge: Possess working knowledge of customer relationship management to carry out duties and responsibilities. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education And Experience Requirements

College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Note: you will be required to attach the following:

Resume/CV Passport QID Education Certificate Birth Certificate

QNB3412 - Associate Customer Services (Qatarization)

QNB3330 - Associate Card Center Customer Service (Qatarization)

QNB3331 - Associate Customer Services (Qatarization) #J-18808-Ljbffr

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

Join to apply for the

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

role at

QNB Group QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

3 days ago Be among the first 25 applicants Join to apply for the

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

role at

QNB Group Get AI-powered advice on this job and more exclusive features. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes. Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio. Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB. Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers. Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges. Provide information about suitable products and services offered by the Group and identify cross selling opportunities. Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies. Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service. Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication. Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality. Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s). Maintain QNB First customer service area files, database, records, registers and logs under control. Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be

updated on a regular basis.

Refer to QNB First Management for any unresolved queries on transactions handled. Learning & Knowledge: Possess working knowledge of customer relationship management to carry out duties and responsibilities. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education And Experience Requirements

College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Note: you will be required to attach the following:

Resume/CV Passport QID Education Certificate Birth Certificate

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Banking Referrals increase your chances of interviewing at QNB Group by 2x Get notified about new Customer Associate jobs in

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Customer Delivery Engineering Technical Leader

F-15QA / AH-64 Customer Training Specialist

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)

Join to apply for the

QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)

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QNB Group . About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in a timely manner while handling day-to-day queries from customers professionally. Essential Duties & Responsibilities Ensure complete support to Customer Relationship Managers in handling customer day-to-day queries, complaint handling, and timely complaint resolution; enhance customer satisfaction through seamless service delivery. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement. Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio. Implement KPIs and best practices for Senior Associate, Customer Relationship Management QNB First. Promote cost consciousness and efficiency to minimize costs and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Enhance the Group’s image through pro-active customer-driven servicing of their needs. Ensure high standards of customer service and proactive contact with customers visiting the branch. Cross-sell products to customers and leverage the existing customer base to improve profitability. Provide timely and accurate information to auditors and the Compliance function as required. Build and maintain strong relationships with branch customers and related units of the Group. Involve in database management, loyalty programs, or direct marketing processes. Provide “service excellence” for QNB First customers ensuring confidentiality and honesty. Maintain activities in accordance with Service Level Agreements (SLAs). Work with Relationship Managers to identify gaps in QNB First service and solutions to solve problems. Assist customers in filling all required QNB documents. Maintain customer information and service area files under control. Education And Experience Requirements Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. At least 2 years of relevant experience, preferably within a highly rated international bank. Note: You will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate Seniority Level

Entry level Employment Type

Full-time Job Function

Other Industries

Banking

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Banking Domain Expert – BI & Business Analysis

Banking Domain Expert – BI & Business Analysis

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operations with the following terms & conditions. Requirements: · Bachelor degree in Business Administration/MIS, Computer Science, or a related field. Advanced · degree preferred. · Minimum of 5 years of experience in business analysis, business intelligence, or a related role in the banking industry. · Strong knowledge of banking operations, products, and processes. · Proficiency in data analysis, data visualization, and business intelligence tools such as SQL, Tableau, Power BI, or similar. · Demonstrated expertise in data modeling, data mapping, and ETL processes. · Proven ability to gather and analyze complex business requirements and translate them into · actionable insights and solutions. · Excellent problem-solving and critical-thinking skills with a keen attention to detail. · Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization. · Ability to work independently and manage multiple priorities in a fast-paced, deadline-driven · Knowledge of regulatory and compliance requirements in the banking industry is highly desirable. · Proficiency in SQL for data retrieval, manipulation, and analysis. · Experience in report development using Power BI, Cognos, or similar Should you be interested please send resume at Seniority level

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Employment type Full-time Job function

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About the job Project Management Office (PMO) Manager

Key Responsibilities: * Drive the implementation and compliance of project management guidelines and tools. * Monitor and report on the timely execution of strategic and operational enhancement projects. * Coordinate with project managers to gather updates, highlight issues, and ensure adherence to project guidelines. * Maintain the organization's project management body of knowledge in line with leading practices. * Collaborate with HR to develop project management training and development initiatives. Qualifications & Experience: * Bachelors Degree in Engineering, Finance, Business Administration, or a related field. A postgraduate degree (MSc, MBA, PGD) is a plus. * 6-8 years of experience in Program/Project Management and Governance. * 2-4 years of experience in a managerial role. * Professional Certification in Project Management (Prince 2 or PMP). * Ability to work effectively with all levels of an organization, from C-level to individual contributors. * Expertise in MS Project or other project management tools.

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About the job Project Management Office (PMO) ManagerKey Responsibilities:
* Drive the implementation and compliance of project management guidelines and tools.
* Monitor and report on the timely execution of strategic and operational enhancement projects.
* Coordinate with project managers to gather updates, highlight issues, and ensure adherence to project guidelines.
* Maintain the organization's project management body of knowledge in line with leading practices.
* Collaborate with HR to develop project management training and development initiatives.
Qualifications & Experience:
* Bachelors Degree in Engineering, Finance, Business Administration, or a related field. A postgraduate degree (MSc, MBA, PGD) is a plus.
* 6-8 years of experience in Program/Project Management and Governance.
* 2-4 years of experience in a managerial role.
* Professional Certification in Project Management (Prince 2 or PMP).
* Ability to work effectively with all levels of an organization, from C-level to individual contributors.
* Expertise in MS Project or other project management tools.#J-18808-Ljbffr