22 Stakeholder Relations jobs in Qatar

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
• Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
• Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
• Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
• Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
• Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
• Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
• Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
• Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
• Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
• Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
• Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
• Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
• Maintain QNB First customer service area files, database, records, registers and logs under control.
• Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
  
  

updated on a regular basis.

• Refer to QNB First Management for any unresolved queries on transactions handled.
• Learning & Knowledge:
• Possess working knowledge of customer relationship management to carry out duties and responsibilities.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

Education And Experience Requirements

• College Diploma
• OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

QNB3412 - Associate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3331 - Associate Customer Services (Qatarization) #J-18808-Ljbffr

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes. Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio. Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB. Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers. Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges. Provide information about suitable products and services offered by the Group and identify cross selling opportunities. Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies. Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service. Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication. Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality. Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s). Maintain QNB First customer service area files, database, records, registers and logs under control. Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be

updated on a regular basis.

Refer to QNB First Management for any unresolved queries on transactions handled. Learning & Knowledge: Possess working knowledge of customer relationship management to carry out duties and responsibilities. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education And Experience Requirements

College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Note: you will be required to attach the following:

Resume/CV Passport QID Education Certificate Birth Certificate

QNB3412 - Associate Customer Services (Qatarization)

QNB3330 - Associate Card Center Customer Service (Qatarization)

QNB3331 - Associate Customer Services (Qatarization) #J-18808-Ljbffr

QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)

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QNB Group Get AI-powered advice on this job and more exclusive features. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes. Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio. Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB. Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers. Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges. Provide information about suitable products and services offered by the Group and identify cross selling opportunities. Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies. Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service. Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication. Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality. Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s). Maintain QNB First customer service area files, database, records, registers and logs under control. Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be

updated on a regular basis.

Refer to QNB First Management for any unresolved queries on transactions handled. Learning & Knowledge: Possess working knowledge of customer relationship management to carry out duties and responsibilities. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education And Experience Requirements

College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Note: you will be required to attach the following:

Resume/CV Passport QID Education Certificate Birth Certificate

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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A Government Relations Coordinator is responsible of providing administrative support for procurement of visas, renewals, medicals and other government al permits and licenses.

**What will I be doing?**

As Government Relations Coordinator, you will be responsible for the timely and accurate processing of immigration related tasks within the Department of Labour and Immigration Services in compliance with Qatar Labor Law and applicable regulations. Specifically, a Government Relations Officer will perform the following tasks to the highest standards:

- Establish and maintain productive working relationships with key and operational government offices including: Ministry of Interior, Municipality, Ministry of Economy and Commerce, Ministry of Business and Trade, Ministry of Public Health, Consumer Protection Department, Traffic Police, Customs, Airport Authorities and other Ministries and agencies, in order to assist with the efficient processing and approval of requests and formalities
- Provides assistance on police and court cases, immigration and labour issues and other related matters
- Keep records of passports and visa expiry dates, inform team members in advance of passport expiry dates and extend/renew visas prior to expiry dates
- Provides assistance in obtaining visas for travelling key personnel
- Process government transactions and organise visits to government agencies in an efficient and timely manner to minimise cost and avoid penalties and additional fees
- Manages the allocated petty cash expenditure through maintaining original receipts and through timely preparation of expense reports
- Work closely with HR and Administration teams to ensure the timely completion and execution of relevant government and administrative formalities
- Process immigration requirements in the most effective and efficient manner to expedite on boarding of new employees
- Update relevant business areas with issues, risks, and statuses of immigration/government processes and provide relevant solutions
- Maintain employee files and documents relevant to immigration
- Maintain relevant forms for all types of immigration transactions

**What are we looking for?**

A Government Relations Coordinator serving Hilton brands is always working on behalf of our Guests and Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Excellent written and verbal communication skills
- Ability to effectively deal with a variety of audience, some of whom will require high levels of patience, tact and diplomacy
- Strong computer literacy including knowledge of Windows XP and Microsoft Office products including Word and Excel
- Excellent organisational and planning skills
- Ability to work under pressure
- Arabic Speaking
- Multi-tasking skills
- Attention to detail

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Qatar Labor Laws
- Immigration rules and regulations
- HR and Administration Policies and Procedures
- Previous Hotel or leisure sector experience
- Computer literacy
- Relevant degree, from an academic institution

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About The Job

We are seeking a highly motivated and detail-oriented individual to join our team in Doha as an Assistant Government Relations Officer. Female candidates are also welcome to apply.

The Successful Candidate Will Be Responsible For

1. Assisting in the management of government relations and ensuring compliance with local regulations.
2. Arranging processing attestation of any related documents.
3. Assisting in renewing official documents of the company e.g., trade license, chamber of commerce, CR, import license, municipality license, etc.
4. Assisting in carrying out procedures for adding new activities to the entity's CR.
5. Assisting in carrying out procedures of issuing new branch licenses/CR for new locations and obtaining all necessary approvals/licenses/training.
6. Assisting in carrying out the procedures of adding/removing directors on the company's legal documents.
7. Employee sponsorship change, visas, QID renewal, etc.
8. Issuing health certificates for all staff required to hold the same.
9. Attesting documents before the ministries and embassies whenever required.
10. Delivering any correspondence to the different stakeholders whether governmental agencies or private sector.
11. Maintaining and building good relationships with several ministries to create a positive image of the company and boost company interests.
12. Being up to date concerning any changes or amendments to the prevailing laws/rules/regulations, changes in forms/formats, and other procedures, and keeping the Government Relations Department advised of such changes.
13. Performing other duties related to the job as assigned by the Supervisor, performing miscellaneous job-related duties as assigned.
14. Handling customer complaints filed at the Consumer Protection Authority and attending before the authority to discuss and provide the needed support to close the complaint amicably.

Requirements

1. Minimum 3 years of relevant experience.
2. Languages: Arabic and English.
3. Qatar driver's license is a must.

#J-18808-Ljbffr

About The Job We are seeking a highly motivated and detail-oriented individual to join our team in Doha as an Assistant Government Relations Officer. Female candidates are also welcome to apply. The Successful Candidate Will Be Responsible For Assisting in the management of government relations and ensuring compliance with local regulations. Arranging processing attestation of any related documents. Assisting in renewing official documents of the company e.g., trade license, chamber of commerce, CR, import license, municipality license, etc. Assisting in carrying out procedures for adding new activities to the entity's CR. Assisting in carrying out procedures of issuing new branch licenses/CR for new locations and obtaining all necessary approvals/licenses/training. Assisting in carrying out the procedures of adding/removing directors on the company's legal documents. Employee sponsorship change, visas, QID renewal, etc. Issuing health certificates for all staff required to hold the same. Attesting documents before the ministries and embassies whenever required. Delivering any correspondence to the different stakeholders whether governmental agencies or private sector. Maintaining and building good relationships with several ministries to create a positive image of the company and boost company interests. Being up to date concerning any changes or amendments to the prevailing laws/rules/regulations, changes in forms/formats, and other procedures, and keeping the Government Relations Department advised of such changes. Performing other duties related to the job as assigned by the Supervisor, performing miscellaneous job-related duties as assigned. Handling customer complaints filed at the Consumer Protection Authority and attending before the authority to discuss and provide the needed support to close the complaint amicably. Requirements Minimum 3 years of relevant experience. Languages: Arabic and English. Qatar driver's license is a must.

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**Job Number** 23119626

**Job Category** Human Resources

**Location** Agora Doha Autograph Collection, Building No. 3, Street No. 353, Lusail, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

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Direct message the job poster from Assets Group.

Talent Management Officer specializing in Talent Acquisition, Recruitment, and Onboarding @Assets Group (Industries: Hospitality, Property Management, etc.)

Job Summary

The Public Relations Executive manages the organization's public image. The role involves working with various teams to develop and implement strategies that promote positive perceptions of the company or organization among customers, clients, vendors, etc. The executive may also be responsible for managing relationships with outside agencies or contractors providing services such as marketing, advertising, and media relations.

Job Knowledge & Skills

• Exceptional written and verbal communication skills for crafting messages, press releases, and engaging with media and the public.
• Strong interpersonal skills, empathy, and collaboration abilities for building and maintaining relationships with clients, media, and stakeholders.
• Proficiency in media relations, understanding the media landscape, pitching stories, and managing journalist/influencer relationships.
• Skills in managing social media platforms, understanding analytics, and creating engaging online content.
• Event planning and execution skills for organizing press conferences, product launches, etc.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Public Relations

Referrals can increase your chances of interviewing at Assets Group by 2x.

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The Public Relations Coordinator is responsible for planning, developing, and managing strategies for proactive public relations that informs, connects, and engages students, staff, parents and community members; preparing and publishing school publications as well as developing and communicating the school crisis communication plan

Duties And Responsibilities

• Create and provide leadership for a strategic communications plan, managing and participating in the implementation and evaluation of the plan.
• Develop information programs that maintain a visible and positive image for the school.
• Assist with development, implementation, and data analysis of customer opinion surveys and other means of gathering public feedback, input, and participation.
• Develop relationships with local print, radio, and television on behalf of the school.
• Provide coaching to school staff on effective communication strategies.
• Coordinate recognition events for school staff and students.
• Keep current of changes and development in law and public relations practices.
• Define and deliver communication activities to gain community support for school efforts.
• Write and disseminate news releases and manage media for the school.
• Function as public information source for the school.
• Assist in writing content for publications, exhibits, newsletters, news releases, flyers, brochures, social media, promotional materials, and other public information devices for internal and external distribution.
• Supervise electronic communications, including the broadcasting of School Board meetings and assisting with the content of the school’s web page.
• Respond to inquiries from teachers, parents, school senior leadership, staff, outside agencies, and other authorities and provide appropriate information as required.
• Develop and make oral and written presentation to a variety of audiences.
• Perform other duties as assigned.
  
  

Qualifications:

• Bachelor’s degree with major in communications, journalism or related area required
• 3 years experience in related area
  
  

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