85 Supervisor Front Office jobs in Doha

Overview

Our mission is to be the best loved Boutique Hotel & Restaurant Company. We look for individuals to join our family who are passionate about providing genuine heartfelt care to guests, colleagues, owners and communities. We’re looking for a Front Office Supervisor to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with your Manager to identify a specific project to complete during your internship placement

• Previous experience in a 5 star luxury hotel
• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Must speak fluent English

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking Customer Service Officers for the further expansion of the office in Doha.
With a net profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.

QNB Group operates through its subsidiaries and associate companies in 26 countries, providing a comprehensive range of advanced products and services. The total number of staff is almost 13,500 operating from over 570 locations.

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders and merchants on the use of the latest technologies (e.g., chip card).

Your core responsibilities include acting as a problem solver for cardholders and merchants by liaising the activities between branches and EBD. You will assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements, which in turn increase customer satisfaction.
Additionally, you will provide training to the Customer Care Centre, Branches, and DSA's. You will recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.
You will be responsible for resolving all customer queries related to card issuing or acquiring business, avoiding delays in responding to customers' requests/calls, and updating comparative pricing structures for all banks issuing cards in Qatar.
Ensuring that credit cardholders' statements are delivered on time and resolving queries related to the non-receipt of card statements while ensuring timely delivery of e-statements for cardholders is also part of your role.
You will compile and present relevant MIS on a periodic basis for the Head of Cards, GM Retail Banking, and the Group.

Minimum Requirements: University graduate with at least 2 years of experience in financial services with a specialization in credit cards business.

About The Company: Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country, with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines.

Job Summary

The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment, such as a hotel or resort. They serve as the primary point of contact for guests, assisting with check-in and check-out procedures, handling inquiries and requests, and addressing any concerns or issues promptly and professionally. Guest Service Agents also provide information about hotel amenities, local attractions, and dining options, and may coordinate services such as transportation, luggage assistance, and room upgrades. Overall, their role is to create a welcoming and comfortable environment for guests and ensure their needs are met to enhance their overall satisfaction.

• Greet guests upon arrival and assist with check-in procedures, including verifying identification, processing payments, and issuing room keys.
• Handle guest inquiries, requests, and complaints promptly and courteously, providing accurate information and resolving issues to ensure guest satisfaction.
• Provide information about hotel amenities, local attractions, and dining options, assisting guests in making arrangements and reservations as needed.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests, such as room service, housekeeping services, and maintenance repairs.
• Maintain a neat and organized front desk area, including stocking supplies, updating guest information, and ensuring cleanliness and orderliness at all times.
• Process check-outs efficiently, reviewing charges, collecting payments, and issuing invoices or receipts as required.
• Handle incoming phone calls, emails, and faxes, directing inquiries to the appropriate departments or personnel and taking messages as necessary.
• Uphold hotel policies and procedures, including security measures, confidentiality guidelines, and health and safety protocols, to ensure a safe and secure environment for guests and staff.
• Assist with administrative tasks, such as updating guest records, filing paperwork, and preparing reports for management as needed.
• Continuously strive to exceed guest expectations, anticipate their needs, and provide personalized service to enhance their overall experience during their stay.

• Understanding of hospitality industry standards, including hotel operations, guest service principles, and standard procedures for check-in, check-out, and guest assistance.
• Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management, conveying information clearly and courteously.
• Strong customer service skills to provide personalized assistance, address guest inquiries and concerns, and exceed guest expectations in a professional and friendly manner.
• Keen attention to detail to accurately process guest information, handle reservations, and ensure that guest preferences and special requests are accommodated.
• Ability to think quickly and effectively resolve guest issues or complaints, demonstrating resourcefulness and a proactive approach to guest satisfaction.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus

Collaboration, Accountability, Resilience, Equipment Management L1, Quality Event Planning L1, Quality and Safety L1, Guest Relations L1, Leadership, Entertainment Management L1