52 Supplier Relations jobs in Qatar
Manager - Large Corporate Relationship Management
Doha, Doha
Qatar National Bank (QNB)
Posted today
Job Viewed
Job Description
-Qatar National Bank (QNB)
Doha, Qatar
Posted 5 hours ago In-Office Permanent Competitive
- Manager - Large Corporate Relationship Management (Opportunity for Qatari National Only)**About QNB**
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
- QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
- QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
- Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
- QNB Group has an active community support program and sponsors various social, educational and sporting events.**Role Summary**:
The incumbent will be responsible for proactively managing the Bank's relationship with Large Corporate customers, which represent the most sensitive, complex and strategically important and profitable customers of the Bank and are the Bank's primary financial driver. The incumbent will assist in meeting the stated budget targets for the Large Corporate function in terms of revenue, profit, profitability and volumes in compliance with established QNB credit policies, procedures, standards and regulatory requirements. The incumbent will ensure that assigned large corporate clients' needs are met on a priority basis in compliance with prevailing best corporate financing practices and will proactively coordinate efforts and cross sell products with other Bank divisions / departments / functions.**Role Description**:
- Develop and manage on a day to day basis both potential new customer targets and existing customers to meet assigned financial and non-financial targets, in compliance with QNB policies and procedures, regulations and prevailing best practices.
- Prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit.
- Prepare comprehensive credit reviews for existing customer facilities, at least one month before limit expiry, that adequately address all relevant and current risk factors and the latest developments in the industry, market and business.
- Proactively obtain all requisite facility and account documentation to ensure each customer's file is current with valid legal documentation to secure / protect the Bank's interests including but not limited to the Articles of Association and any amendments thereto, financial statements for a minimum of 3 years, the company's annual report to its shareholders (publicly held companies only), Commercial Registration, list of authorized signatories, corporate client details and details on the credit request and amount.
- Identify and timely report on all negative events and early signals on potentially problematic accounts / relationships.
- During the annual review exercise, the incumbent is expected to identify changing circumstances to assess risk and mitigating actions.
- Monitoring customer's credit positions for full compliance with set limits and QNB's Investment and Credit Strategy.
- Prepare periodic Management and Business Information reports to executive management, as requested.
**Qualifications**:
- University graduate with at least 4 years relevant experience in the banking industry, preferably with local / Gulf experience.
- Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking customer segment.
- Excellent oral and written communication skills (including report writing) in English and Arabic.
- Excellent people relationship skills and awareness of risk management concept and practices.
- Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.
- Good knowledge in financial statements and ratios relevant to corporate banking in addition to introducing covenants in a relevant facility structure.
- Good understanding of cashflow and financial models
- Personal integrity, self-motivation and self-management.
- Qatari National
Note: you will be required to attach the following:
- 1. Resume / CVJob ID 164354
Doha, Qatar
Posted 5 hours ago In-Office Permanent Competitive
- Manager - Large Corporate Relationship Management (Opportunity for Qatari National Only)**About QNB**
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
- QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
- QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
- Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
- QNB Group has an active community support program and sponsors various social, educational and sporting events.**Role Summary**:
The incumbent will be responsible for proactively managing the Bank's relationship with Large Corporate customers, which represent the most sensitive, complex and strategically important and profitable customers of the Bank and are the Bank's primary financial driver. The incumbent will assist in meeting the stated budget targets for the Large Corporate function in terms of revenue, profit, profitability and volumes in compliance with established QNB credit policies, procedures, standards and regulatory requirements. The incumbent will ensure that assigned large corporate clients' needs are met on a priority basis in compliance with prevailing best corporate financing practices and will proactively coordinate efforts and cross sell products with other Bank divisions / departments / functions.**Role Description**:
- Develop and manage on a day to day basis both potential new customer targets and existing customers to meet assigned financial and non-financial targets, in compliance with QNB policies and procedures, regulations and prevailing best practices.
- Prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit.
- Prepare comprehensive credit reviews for existing customer facilities, at least one month before limit expiry, that adequately address all relevant and current risk factors and the latest developments in the industry, market and business.
- Proactively obtain all requisite facility and account documentation to ensure each customer's file is current with valid legal documentation to secure / protect the Bank's interests including but not limited to the Articles of Association and any amendments thereto, financial statements for a minimum of 3 years, the company's annual report to its shareholders (publicly held companies only), Commercial Registration, list of authorized signatories, corporate client details and details on the credit request and amount.
- Identify and timely report on all negative events and early signals on potentially problematic accounts / relationships.
- During the annual review exercise, the incumbent is expected to identify changing circumstances to assess risk and mitigating actions.
- Monitoring customer's credit positions for full compliance with set limits and QNB's Investment and Credit Strategy.
- Prepare periodic Management and Business Information reports to executive management, as requested.
**Qualifications**:
- University graduate with at least 4 years relevant experience in the banking industry, preferably with local / Gulf experience.
- Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking customer segment.
- Excellent oral and written communication skills (including report writing) in English and Arabic.
- Excellent people relationship skills and awareness of risk management concept and practices.
- Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.
- Good knowledge in financial statements and ratios relevant to corporate banking in addition to introducing covenants in a relevant facility structure.
- Good understanding of cashflow and financial models
- Personal integrity, self-motivation and self-management.
- Qatari National
Note: you will be required to attach the following:
- 1. Resume / CVJob ID 164354
This advertiser has chosen not to accept applicants from your region.
0
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
QNB Group
Posted today
Job Viewed
Job Description
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
About QNB
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties & Responsibilities By Dimensions
- Shareholder & Financial:
- Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
- Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
- Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
- Implements KPI's and best practices for Associate, Customer Relationship Management QNB First
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Customer (Internal & External):
- Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
- Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
- Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
- Provide "service excellence" for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
- Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
- Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
- Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Internal (Processes, Products, Regulatory):
- Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
- Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
- Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
- Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.
- Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
- Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).
- Maintain QNB First customer service area files, database, records, registers and logs under control.
- Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
- Refer to QNB First Management for any unresolved queries on transactions handled.
- Learning & Knowledge:
- Possess working knowledge of customer relationship management to carry out duties and responsibilities.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- College Diploma
- OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- No years of experience required
- Resume/CV
- Passport
- QID
- Education Certificate
- Birth Certificate
This advertiser has chosen not to accept applicants from your region.
1
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
Doha, Doha
QNB Group
Posted 17 days ago
Job Viewed
Job Description
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)3 days ago Be among the first 25 applicants
Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group
Get AI-powered advice on this job and more exclusive features.
About QNB
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
About QNB
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties & Responsibilities By Dimensions
- Shareholder & Financial:
- Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
- Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
- Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
- Implements KPI's and best practices for Associate, Customer Relationship Management QNB First
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Customer (Internal & External):
- Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
- Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
- Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
- Provide "service excellence" for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
- Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
- Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
- Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Internal (Processes, Products, Regulatory):
- Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
- Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
- Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
- Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.
- Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
- Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).
- Maintain QNB First customer service area files, database, records, registers and logs under control.
- Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
- Refer to QNB First Management for any unresolved queries on transactions handled.
- Learning & Knowledge:
- Possess working knowledge of customer relationship management to carry out duties and responsibilities.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- College Diploma
- OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- No years of experience required
- Resume/CV
- Passport
- QID
- Education Certificate
- Birth Certificate
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Banking
Referrals increase your chances of interviewing at QNB Group by 2x
Get notified about new Customer Associate jobs in Qatar .
QNB3412 - Associate Customer Services (Qatarization) QNB3331 - Associate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3336 - Associate Corporate Customer Services (Qatarization) QNB3324 - Senior Officer Customer Services (Qatarization) QNB3407 - Senior Associate Corporate Customer Services (Qatarization) QNB3254 - Associate Card Center Customer Service (Qatarization) Senior Associate Customer Support Call Center (Qatarization) QNB3279 - Senior Associate Customer Support Call Center (Qatarization) QNB3337 - Senior Associate Corporate Customer Services (Qatarization) QNB3400 - Senior Associate Customer Services (Qatarization) QNB3417 - Senior Associate Corporate Customer Services (Qatarization) QNB3349 - Associate Operation Support Center (Qatarization) QNB3377 - Associate Documentary Collections (Qatarization) QNB3410 - Senior Associate - Institutional and Corporate Relationship Management Customer Delivery Engineering Technical Leader F-15QA / AH-64 Customer Training SpecialistWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
This advertiser has chosen not to accept applicants from your region.
2
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
QNB Group
Posted today
Job Viewed
Job Description
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties & Responsibilities By Dimensions
- Shareholder & Financial:
- Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
- Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
- Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
- Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Customer (Internal & External):
- Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
- Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
- Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
- Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
- Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
- Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
- Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Internal (Processes, Products, Regulatory):
- Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
- Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
- Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
- Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
- Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
- Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
- Maintain QNB First customer service area files, database, records, registers and logs under control.
- Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
- Refer to QNB First Management for any unresolved queries on transactions handled.
- Learning & Knowledge:
- Possess working knowledge of customer relationship management to carry out duties and responsibilities.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- College Diploma
- OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- No years of experience required
- Resume/CV
- Passport
- QID
- Education Certificate
- Birth Certificate
This advertiser has chosen not to accept applicants from your region.
3
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
Doha, Doha
QNB Group
Posted 1 day ago
Job Viewed
Job Description
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)3 days ago Be among the first 25 applicants
Join to apply for the QNB3418 - Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group
Get AI-powered advice on this job and more exclusive features.
About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties & Responsibilities By Dimensions
- Shareholder & Financial:
- Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition.
- Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
- Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
- Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Customer (Internal & External):
- Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
- Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
- Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
- Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
- Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
- Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
- Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Internal (Processes, Products, Regulatory):
- Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
- Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
- Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication.
- Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
- Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
- Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s).
- Maintain QNB First customer service area files, database, records, registers and logs under control.
- Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
- Refer to QNB First Management for any unresolved queries on transactions handled.
- Learning & Knowledge:
- Possess working knowledge of customer relationship management to carry out duties and responsibilities.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- College Diploma
- OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- No years of experience required
- Resume/CV
- Passport
- QID
- Education Certificate
- Birth Certificate
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Banking
Referrals increase your chances of interviewing at QNB Group by 2x
Get notified about new Customer Associate jobs in Qatar .
QNB3412 - Associate Customer Services (Qatarization) QNB3331 - Associate Customer Services (Qatarization) QNB3330 - Associate Card Center Customer Service (Qatarization) QNB3336 - Associate Corporate Customer Services (Qatarization) QNB3324 - Senior Officer Customer Services (Qatarization) QNB3407 - Senior Associate Corporate Customer Services (Qatarization) QNB3254 - Associate Card Center Customer Service (Qatarization) Senior Associate Customer Support Call Center (Qatarization) QNB3279 - Senior Associate Customer Support Call Center (Qatarization) QNB3337 - Senior Associate Corporate Customer Services (Qatarization) QNB3400 - Senior Associate Customer Services (Qatarization) QNB3417 - Senior Associate Corporate Customer Services (Qatarization) QNB3349 - Associate Operation Support Center (Qatarization) QNB3377 - Associate Documentary Collections (Qatarization) QNB3410 - Senior Associate - Institutional and Corporate Relationship Management Customer Delivery Engineering Technical Leader F-15QA / AH-64 Customer Training SpecialistWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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This advertiser has chosen not to accept applicants from your region.
4
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
Doha, Doha
QNB Group
Posted 11 days ago
Job Viewed
Job Description
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
Join to apply for the
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
role at
QNB Group QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
3 days ago Be among the first 25 applicants Join to apply for the
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
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QNB Group Get AI-powered advice on this job and more exclusive features. About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties & Responsibilities By Dimensions
Shareholder & Financial: Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes. Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio. Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB. Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers. Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges. Provide information about suitable products and services offered by the Group and identify cross selling opportunities. Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies. Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service. Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication. Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality. Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s). Maintain QNB First customer service area files, database, records, registers and logs under control. Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
updated on a regular basis.
Refer to QNB First Management for any unresolved queries on transactions handled. Learning & Knowledge: Possess working knowledge of customer relationship management to carry out duties and responsibilities. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.
Education And Experience Requirements
College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required
Note: you will be required to attach the following:
Resume/CV Passport QID Education Certificate Birth Certificate
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
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QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
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QNB Group QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
3 days ago Be among the first 25 applicants Join to apply for the
QNB3418 - Associate Customer Relationship Management QNB First (Qatarization)
role at
QNB Group Get AI-powered advice on this job and more exclusive features. About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties & Responsibilities By Dimensions
Shareholder & Financial: Ensure complete support to their respective Customer Relationship Managers in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamlessservice delivering to maximize customer profitability and customer acquisition. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes. Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio. Implements KPI’s and best practices for Associate, Customer Relationship Management QNB First Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB. Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers. Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign Provide “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers. Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges. Provide information about suitable products and services offered by the Group and identify cross selling opportunities. Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies. Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service. Work with the Customer Relationship Managers to solve problems that might arise from complaints and difficulties in customer communication. Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality. Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Maintain QNB First customer’s personal information data and enquiry list under-control using tracking system(s). Maintain QNB First customer service area files, database, records, registers and logs under control. Provide authorization requests and downloads as necessary to ensure smooth running of the daily work and to be
updated on a regular basis.
Refer to QNB First Management for any unresolved queries on transactions handled. Learning & Knowledge: Possess working knowledge of customer relationship management to carry out duties and responsibilities. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.
Education And Experience Requirements
College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required
Note: you will be required to attach the following:
Resume/CV Passport QID Education Certificate Birth Certificate
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at QNB Group by 2x Get notified about new Customer Associate jobs in
Qatar . QNB3412 - Associate Customer Services (Qatarization)
QNB3331 - Associate Customer Services (Qatarization)
QNB3330 - Associate Card Center Customer Service (Qatarization)
QNB3336 - Associate Corporate Customer Services (Qatarization)
QNB3324 - Senior Officer Customer Services (Qatarization)
QNB3407 - Senior Associate Corporate Customer Services (Qatarization)
QNB3254 - Associate Card Center Customer Service (Qatarization)
Senior Associate Customer Support Call Center (Qatarization)
QNB3279 - Senior Associate Customer Support Call Center (Qatarization)
QNB3337 - Senior Associate Corporate Customer Services (Qatarization)
QNB3400 - Senior Associate Customer Services (Qatarization)
QNB3417 - Senior Associate Corporate Customer Services (Qatarization)
QNB3349 - Associate Operation Support Center (Qatarization)
QNB3377 - Associate Documentary Collections (Qatarization)
QNB3410 - Senior Associate - Institutional and Corporate Relationship Management
Customer Delivery Engineering Technical Leader
F-15QA / AH-64 Customer Training Specialist
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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5
QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)
Doha, Doha
QNB Group
Posted 1 day ago
Job Viewed
Job Description
QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)
Join to apply for the QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization) role at QNB Group .
About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in a timely manner while handling day-to-day queries from customers professionally.
Essential Duties & Responsibilities
- Ensure complete support to Customer Relationship Managers in handling customer day-to-day queries, complaint handling, and timely complaint resolution; enhance customer satisfaction through seamless service delivery.
- Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement.
- Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio.
- Implement KPIs and best practices for Senior Associate, Customer Relationship Management QNB First.
- Promote cost consciousness and efficiency to minimize costs and optimize benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Enhance the Group’s image through pro-active customer-driven servicing of their needs.
- Ensure high standards of customer service and proactive contact with customers visiting the branch.
- Cross-sell products to customers and leverage the existing customer base to improve profitability.
- Provide timely and accurate information to auditors and the Compliance function as required.
- Build and maintain strong relationships with branch customers and related units of the Group.
- Involve in database management, loyalty programs, or direct marketing processes.
- Provide “service excellence” for QNB First customers ensuring confidentiality and honesty.
- Maintain activities in accordance with Service Level Agreements (SLAs).
- Work with Relationship Managers to identify gaps in QNB First service and solutions to solve problems.
- Assist customers in filling all required QNB documents.
- Maintain customer information and service area files under control.
Education And Experience Requirements
- Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
- At least 2 years of relevant experience, preferably within a highly rated international bank.
Note: You will be required to attach the following:
- Resume/CV
- Passport
- QID
- Education Certificate
- Birth Certificate
Entry level
Employment TypeFull-time
Job FunctionOther
IndustriesBanking
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QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)
Doha, Doha
QNB Group
Posted 11 days ago
Job Viewed
Job Description
QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)
Join to apply for the
QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)
role at
QNB Group . About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in a timely manner while handling day-to-day queries from customers professionally. Essential Duties & Responsibilities Ensure complete support to Customer Relationship Managers in handling customer day-to-day queries, complaint handling, and timely complaint resolution; enhance customer satisfaction through seamless service delivery. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement. Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio. Implement KPIs and best practices for Senior Associate, Customer Relationship Management QNB First. Promote cost consciousness and efficiency to minimize costs and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Enhance the Group’s image through pro-active customer-driven servicing of their needs. Ensure high standards of customer service and proactive contact with customers visiting the branch. Cross-sell products to customers and leverage the existing customer base to improve profitability. Provide timely and accurate information to auditors and the Compliance function as required. Build and maintain strong relationships with branch customers and related units of the Group. Involve in database management, loyalty programs, or direct marketing processes. Provide “service excellence” for QNB First customers ensuring confidentiality and honesty. Maintain activities in accordance with Service Level Agreements (SLAs). Work with Relationship Managers to identify gaps in QNB First service and solutions to solve problems. Assist customers in filling all required QNB documents. Maintain customer information and service area files under control. Education And Experience Requirements Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. At least 2 years of relevant experience, preferably within a highly rated international bank. Note: You will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate Seniority Level
Entry level Employment Type
Full-time Job Function
Other Industries
Banking
#J-18808-Ljbffr
Join to apply for the
QNB3242 - Senior Associate Customer Relationship Management QNB First (Qatarization)
role at
QNB Group . About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary The incumbent is primarily responsible to support the Customer Relationship Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in a timely manner while handling day-to-day queries from customers professionally. Essential Duties & Responsibilities Ensure complete support to Customer Relationship Managers in handling customer day-to-day queries, complaint handling, and timely complaint resolution; enhance customer satisfaction through seamless service delivery. Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement. Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio. Implement KPIs and best practices for Senior Associate, Customer Relationship Management QNB First. Promote cost consciousness and efficiency to minimize costs and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Enhance the Group’s image through pro-active customer-driven servicing of their needs. Ensure high standards of customer service and proactive contact with customers visiting the branch. Cross-sell products to customers and leverage the existing customer base to improve profitability. Provide timely and accurate information to auditors and the Compliance function as required. Build and maintain strong relationships with branch customers and related units of the Group. Involve in database management, loyalty programs, or direct marketing processes. Provide “service excellence” for QNB First customers ensuring confidentiality and honesty. Maintain activities in accordance with Service Level Agreements (SLAs). Work with Relationship Managers to identify gaps in QNB First service and solutions to solve problems. Assist customers in filling all required QNB documents. Maintain customer information and service area files under control. Education And Experience Requirements Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. At least 2 years of relevant experience, preferably within a highly rated international bank. Note: You will be required to attach the following: Resume/CV Passport QID Education Certificate Birth Certificate Seniority Level
Entry level Employment Type
Full-time Job Function
Other Industries
Banking
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7
Supply Chain Planner
Doha, Doha
BAE Systems Strategic Aerospace Services WLL
Posted 1 day ago
Job Viewed
Job Description
BAE Systems Strategic Aerospace Services WLL | Full time
- Business Area Name: PRIMARY HEALTH CARE CORPORATION (PHCC)
- Job Type: Full time
- Province: Ad Dawhah
- Country: Qatar
- Postal Code: 000
- Responsible for end-to-end planning of inventory from end-user demand to supply.
- Develop procurement and inventory management plan to support national level projects and occasional events.
- Identify current and potential product shortages and advise stakeholders such as item owners and end-users on the status and alternative plans.
- Monitor supplies consumption, balancing the space consumed in the warehouse and item expiry dates.
- Identify and define stocking policy based on Vital, Essential, and Non-Essential (VEN) classifications.
- Monitor and update min-max for items based on consumption trend analysis for all individual health centres storage facilities and central warehouse.
- Follow up with logistics stakeholders and suppliers for inbound orders for medical supplies.
- Monitor daily transactions in line with the agreed policies.
- Highlight and report abnormal consumption to the concerned managers if found.
- Maintain tracking sheets for stock-out items and initiate temporary action plans to rectify the status. Conduct a root cause analysis wherever necessary.
- Coordinate with storekeepers to understand the requirements and advise item movements to avoid bottlenecks and stock-outs.
- Update stocking policy as and when required in line with PHCC policies and procedures.
- Monitor and arrive at a re-order point data for complex items with irregular consumption patterns to automate the planning on the ERP system.
- Provide periodic reports and requested information to the management such as material consumption reports for health centres and warehouses.
- Mandatory Excel skills (Advanced level only) for data analysis and preparing reports, forecasts, and reconciliation.
- Inventory reconciliation between the physical stock and ERP stock every month, along with expiry dates lot-wise.
- Identify missing transactions/root causes for the inventory mismatch/differences.
- Maintain a dashboard for items outlining monthly consumption, average, expiry dates, and stock for health centres.
- Maintain a dashboard for items consumption, health centre wise, to track the consumption and report abnormal and irregularities, if found.
- Thorough understanding of “Unit of Measurement “or UOM conversion for efficient planning.
- Preparation of obsolete items report for effective and timely stock liquidation to minimize disposal.
- Coordinate with Subject Matter Experts for any new item requests from health centres for the complete specification and item description.
- Supplier’s invoice reconciliation with warehouse GRNs for timely payments.
- Monitor incoming stocks for agreed shelf life and advise the warehouse team on the acceptance or return of items back to the supplier.
- Follow up with the SCM planning support team for delays in procurement and escalate anticipated shortages to management. Ensure continuous and transparent reporting/feedback to management.
- Coordinate with stakeholders for the annual stock count in PHCC stores and the central warehouse.
- Coordinate with ERP consultant for posting condemnation items transactions.
- Prepare the departmental KPIs on a periodic basis.
- Monitor items in Inventory planning and advise on space utilization recommending space optimization techniques.
- Bachelor’s degree in business administration, logistics, finance, or any equivalent professional discipline.
- Minimum 15 years of core supply chain management experience which includes planning strategies, inventory management, stock reconciliation, operational experience etc.
- The consultant is expected to have a minimum of 8 years of hands-on experience in ERP & advanced knowledge of WMS.
- Mandatory Advanced Excel & Power BI skills for reporting, forecasting, analysing and reconciliation.
- The incumbent should understand the end-to-end SCM business processes and be able to handle the operations daily.
- Strategic assessment and planning of inventory requirements.
- Logistics, Warehouse & Inventory management.
- Supplier strategy development.
- Operations strategy development.
- Experience in ERP Inventory and Material Management module.
- Hands-on experience on WMS system.
- Planning based on forecast and consumption trends.
- Presentation and Advanced Excel skills.
- Power BI & SharePoint Advanced skills.
- Mandatory English reading, writing, and communication skills.
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8
Supply Chain Executive
Doha, Doha
The MSI Group
Posted 6 days ago
Job Viewed
Job Description
Key Responsibilities: Develop and execute demand planning strategies to maintain optimal inventory levels. Ensure sufficient stock coverage for the full range of SKUs. Create supplier-specific order plans and coordinate shipment schedules. Generate and issue purchase orders (POs) based on demand forecasts and system requirements. Post POs in the system and monitor delivery status from suppliers to ensure timely arrivals. Coordinate with relevant departments including clearing, operations, logistics, and stores to support smooth inbound and outbound operations. Manage stock transfers between sites to maintain product availability. Skills Collaborate with team members and other departments to ensure effective communication and a cooperative work environment. Qualifications: Diploma or degree from a recognized college/university or a minimum of two years’ experience in a related field. At least one year of experience in a supply chain, procurement, or analytical role. Proficiency in ERP systems, Microsoft Excel, and Word is essential. Strong organizational and communication skills. Compensation & Benefits: (please note that leave, flight and insurance will not be eligible if we hire someone for the short term) Monthly salary QAR 7,000 – 8,000 (depending on candidate and experience) Monthly incentive earning capacity: AED 1,500 Annual leave entitlement – 25 working days a year Flight ticket – equivalent airfare of 1 return ticket per year to the employee’s home country Private medical health insurance for the employee only. Working week – 5 days a week
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9