25 Support Consultant jobs in Qatar

Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Determining the best solution based on the issue and details provided by customers
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Keep track of all requisitions on IT Ticketing System

**Education and Certifications**

Bachelor’s degree in information technology or a related field

**Experience /Skills**

At least four years of experience in a help desk environment required
- At least two years of experience in a leadership role
- Customer service experience required
- Ability to communicate clearly and concisely
- Strong customer service ethic
- Ability to prioritize and quickly resolve issues
- Excellent verbal communication skills
- Excellent analytical and problem-solving skills
- Effective prioritization and project management skills
- Team management skills

**Salary**: QAR2,000.00 - QAR3,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

**Requisition #**: 309

**Job Title**: Help Desk Tech (H)

**Location**: Al Udeid Air Base, Doha, Qatar

**Clearance Level**: Active DoD - Secret

**Required Certification(s)**:

- DoD IAT Level II Certification.

**SUMMARY**

Agile Defense has an immediate need of hiring a Help Desk Technician to work at Al Udeid AB, Qatar.

**JOB DUTIES AND RESPONSIBILITIES**
- Provide Help Desk support to the end user on a variety of issues.
- The Help Desk support shall identify, research, and resolve technical problems for end users.
- Support creating, tracking closing, updating and resolving help desk trouble tickets. Perform domain account administration and management.

**QUALIFICATIONS**

**Required Certifications**
- DoD 8570 IAT Level II Certification.

**Education, Background, and Years of Experience**
- Associates degree in Computer Science or related field; or
- 2+ years of Help Desk support experience and 2+ years of experience in Computer/IT hardware support (experience may be concurrent)

**ADDITIONAL SKILLS & QUALIFICATIONS**

**Required Skills**:

- Excellent interpersonal, organization, writing, communicating, and briefing skills.
- Strong self-starter attitude, team-oriented, and good communication skills are a must.
- Strong/Natural understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle.
- Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments.
- Excellent Customer Focus/Satisfaction skills.

**WORKING CONDITIONS**

**Environmental Conditions**
- Typical office environment.

**Strength Demands**
- Light - 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.

**Physical Requirements**
- Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

**Happy**:

- Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

**Helpful** - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

**Honest** - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

**Humble** - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

**Hungry**:

- Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

**Hustle** - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

**COVID-19 Vaccination Requirements**

**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of th

Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.

Responsibilities

Provide client-level help desk support. The contractor shall:

1. Administer, maintain and load basic computer platform, software, firmware and hardware;
2. Serve as the focal point for user issues and tracking;
3. Be the first-level support for desktop and network issues;
4. Escalate incidents that cannot be resolved to the NCC and then the NOSC;
5. Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;
6. Administer job control and ticket flow.

Qualifications

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret

Required Skills and Experience:

• IAT-II Certification

One or more of the following:

• MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified;
• 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment;
• Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support.

*Pending contract award

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Salary Range

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

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Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities

Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

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**Responsibilities**:

- Coordinate with the Contracts and Procurement team for the execution of procurement plans and submit all relevant documents.
- Set up a fair and unbiased tendering process; develop systems, tools, scorecards and processes to evaluate bids.
- Execute Call off Agreement plan or interim procurement plan as required or suggested by the lead planner.
- Coordinate with Subject Matter Experts/Operations team for the Clinical Evaluation of items and update the final report with evaluation findings.
- Prepare the final evaluation report based on tender evaluation criteria for the approval of committee members with proper justification.
- Liaise with Commercial Evaluation Committee members and prepare evaluation report in lieu of the actual budget.
- Liaise with Technical Evaluation Committee members and provide input to the technical team.
- Formulate summer reports and other confidential documents for the management approval and perform vendor scoring in Oracle Sourcing module.
- Perform scoring of suppliers based on the technical and commercial evaluation finding in Oracle.
- Coordinate with Subject Matter Experts for any new item procurement request from health centres.
- Monitor all daily system transactions to make sure that they are in line with the agreed policies.
- Follow-up with Contracts and Procurement department for issuance POs/Contracts.
- Maintain procurement tracking sheets for SCM owned consumables (approximately 2000) and supplier lead time for the SCM planner.
- Provide periodic reports and requested information such as consumption reports for health centres, Open PRs, Open POs etc. to operations.
- Support different stakeholders for annual stock count in PHCC stores and central warehouse.

**Qualification**:

- Bachelor's Degree in business administration or its equivalent.
- Certification in Logistics/Supply Chain Management or any other equivalent.

**Experience and Knowledge Requirements**:

- Minimum 7 years of experience in Supply Chain Management including inventory, purchase, sourcing, and contract management operational experience.
- The consultants are expected to have hands on experience of Oracle ERP & basic knowledge of WMS.
- The incumbent should understand the end-to-end SCM business processes and be able to handle the operations daily.

**Required Skills**:

- Inventory/Supply Chain management.
- Procurement & Project Management skills.
- Trouble Shooting, Problem Solving skills.
- Microsoft Presentation and Advance Excel skills.
- Policy and Process designing and implementation.

Pay: Up to QAR15,000.00 per month

BAE Systems Strategic Aerospace Services WLL | Full time

Supply Chain Planning Support Service Consultant

• Business Area Name: PRIMARY HEALTH CARE CORPORATION (PHCC)
• Job Type: Full time
• Province: Ad Dawhah
• Country: Qatar
• Postal Code: 000

Job Description

• Execute Call off Agreement plan or Interim procurement plan as required or suggested by SC planner.
• Coordinate with Contracts and Procurement team for the execution of procurement plans and submit all relevant documents like Cover Letter, Memo, Scope of Work, Compliance Sheet, Clarifications, Tender.
• Thorough knowledge on governmental By-Laws; set up a fair and unbiased tendering process; develop systems, tools, scorecards, and processes to evaluate bids.
• Liaise with Technical Evaluation Committee members and provide input to the technical team regarding tenderer's compliance with tender requirements and comments on irregularities, omissions, clarifications, and qualifications.
• Thorough understanding of “Unit of Measurement” (UOM) conversion to perform the technical/commercial evaluations.
• Coordinate with Subject Matter Experts/Operations team for the Clinical Evaluation of items and update the final report with evaluation findings.
• Prepare the final evaluation report based on tender evaluation criteria for the approval of committee members with proper justification.
• Liaise with Commercial Evaluation Committee members and prepare evaluation report in lieu of the actual budget.
• Formulate summary reports and other confidential documents for management approval and perform vendor scoring in Oracle Sourcing module.
• Perform scoring of suppliers based on technical and commercial evaluation findings in Oracle.
• Follow-up with Contracts and Procurement department for issuance of POs/Contracts.
• Support the Contracts & Procurement department in reviewing the draft contracts for all logistics department related tenders.
• Coordinate with Subject Matter Experts for any new item procurement requests from health centres.
• Monitor all daily system transactions to ensure compliance with agreed policies.
• Responsible for preparing & maintaining dashboards for non-HMC suppliers, RFQ/Tender tracking sheets to monitor the status from procurement initiation to completion.
• Ensure all tracking tools are accurate, up to date & accessible to all team members.
• Responsible for maintaining procurement tracking sheets for SCM owned consumables (approximately 3000) and supplier lead time for the SCM planner.
• Provide periodic reports and requested information such as consumption reports for health centres, Open PRs, Open POs etc. to operations.
• Support different stakeholders for Annual stock count in PHCC stores and Central Warehouse.
• Prepare the departmental KPIs on a periodic basis.

Requirements

• Bachelor’s degree in business administration, logistics, finance, or any equivalent professional discipline.
• Minimum 8 years of supply chain management experience, including 4 years of similar experience in inventory, purchase, sourcing, and contract management, with operational experience required within the government sector in healthcare entities in Qatar.
• The consultant is expected to have a minimum of 4 years of hands-on Oracle ERP experience & basic knowledge of WMS.
• Mandatory Microsoft Excel skills for reporting & analysis.
• The incumbent should understand the end-to-end SCM business processes and be able to handle daily operations.
• Troubleshooting, Analytical & Problem-Solving skills are essential.
• Hands-on experience in Oracle Inventory and Sourcing module; WMS system.
• Mandatory English reading, writing and communication skills.

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BAE Systems Strategic Aerospace Services WLL | Full time Supply Chain Planning Support Service Consultant

Business Area Name: PRIMARY HEALTH CARE CORPORATION (PHCC) Job Type: Full time Province: Ad Dawhah Country: Qatar Postal Code: 000 Job Description

Execute Call off Agreement plan or Interim procurement plan as required or suggested by SC planner. Coordinate with Contracts and Procurement team for the execution of procurement plans and submit all relevant documents like Cover Letter, Memo, Scope of Work, Compliance Sheet, Clarifications, Tender. Thorough knowledge on governmental By-Laws; set up a fair and unbiased tendering process; develop systems, tools, scorecards, and processes to evaluate bids. Liaise with Technical Evaluation Committee members and provide input to the technical team regarding tenderer's compliance with tender requirements and comments on irregularities, omissions, clarifications, and qualifications. Thorough understanding of “Unit of Measurement” (UOM) conversion to perform the technical/commercial evaluations. Coordinate with Subject Matter Experts/Operations team for the Clinical Evaluation of items and update the final report with evaluation findings. Prepare the final evaluation report based on tender evaluation criteria for the approval of committee members with proper justification. Liaise with Commercial Evaluation Committee members and prepare evaluation report in lieu of the actual budget. Formulate summary reports and other confidential documents for management approval and perform vendor scoring in Oracle Sourcing module. Perform scoring of suppliers based on technical and commercial evaluation findings in Oracle. Follow-up with Contracts and Procurement department for issuance of POs/Contracts. Support the Contracts & Procurement department in reviewing the draft contracts for all logistics department related tenders. Coordinate with Subject Matter Experts for any new item procurement requests from health centres. Monitor all daily system transactions to ensure compliance with agreed policies. Responsible for preparing & maintaining dashboards for non-HMC suppliers, RFQ/Tender tracking sheets to monitor the status from procurement initiation to completion. Ensure all tracking tools are accurate, up to date & accessible to all team members. Responsible for maintaining procurement tracking sheets for SCM owned consumables (approximately 3000) and supplier lead time for the SCM planner. Provide periodic reports and requested information such as consumption reports for health centres, Open PRs, Open POs etc. to operations. Support different stakeholders for Annual stock count in PHCC stores and Central Warehouse. Prepare the departmental KPIs on a periodic basis. Requirements

Bachelor’s degree in business administration, logistics, finance, or any equivalent professional discipline. Minimum 8 years of supply chain management experience, including 4 years of similar experience in inventory, purchase, sourcing, and contract management, with operational experience required within the government sector in healthcare entities in Qatar. The consultant is expected to have a minimum of 4 years of hands-on Oracle ERP experience & basic knowledge of WMS. Mandatory Microsoft Excel skills for reporting & analysis. The incumbent should understand the end-to-end SCM business processes and be able to handle daily operations. Troubleshooting, Analytical & Problem-Solving skills are essential. Hands-on experience in Oracle Inventory and Sourcing module; WMS system. Mandatory English reading, writing and communication skills.

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About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist , you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

• Develop and execute PR strategies to promote Calo’s brand image in Qatar.
• Handle press releases, media relations, and event planning.
• Proactively engage with customers through calls, meetings, and digital channels.
• Maintain excellent communication in both Arabic and English across all interactions.
• Monitor customer feedback and work with internal teams to address pain points.
• Support business development efforts by building and nurturing relationships with key stakeholders.
• Manage and facilitate governmental and business clearances as needed.
• Act as the primary point of contact for local media and public inquiries.
• Identify opportunities for partnerships, collaborations, and community engagement.
• Handle escalated customer concerns with empathy and efficiency.
• Keep up to date with industry trends and competitor activities to inform PR and CX strategies.

Ideal candidate

Qualifications

• Qatari national with excellent communication skills in Arabic and English.
• 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities.
• Proven experience in managing client relationships and handling media communications.

Knowledge & Competency

• Strong understanding of B2B engagement and customer experience .
• Skilled in public relations, media management, and brand promotion.
• Knowledge of handling business clearances in Qatar.
• Ability to develop and implement customer engagement strategies.

Personality

• charismatic, confident, and approachable. Comfortable being the face of the brand.
• Professional, proactive, and adaptable in fast-paced environments.
• Strong problem-solving skills with the ability to think on your feet.
• Balanced approach to managing PR priorities alongside customer service needs.

#J-18808-Ljbffr

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

• Develop and execute PR strategies to promote Calo’s brand image in Qatar
• Handle press releases, media relations, and event planning
• Proactively engage with customers through calls, meetings, and digital channels
• Maintain excellent communication in both Arabic and English across all interactions
• Monitor customer feedback and work with internal teams to address pain points
• Support business development efforts by building and nurturing relationships with key stakeholders
• Manage and facilitate governmental and business clearances as needed
• Act as the primary point of contact for local media and public inquiries
• Identify opportunities for partnerships, collaborations, and community engagement
• Handle escalated customer concerns with empathy and efficiency
• Keep up to date with industry trends and competitor activities to inform PR and CX strategies
  
  

Ideal candidate

Qualifications

• Qatari national with excellent communication skills in Arabic and English
• 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
• Proven experience in managing client relationships and handling media communications
  
  

Knowledge & Competency

• Strong understanding of B2B engagement and customer experience
• Skilled in public relations, media management, and brand promotion
• Knowledge of handling business clearances in Qatar
• Ability to develop and implement customer engagement strategies
  
  

Personality

• charismatic, confident, and approachable. Comfortable being the face of the brand
• Professional, proactive, and adaptable in fast-paced environments
• Strong problem-solving skills with the ability to think on your feet
• Balanced approach to managing PR priorities alongside customer service needs
  
  

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