278 Support Positions jobs in Qatar

Nair Systems
is currently looking
IT Helpdesk Support Engineer
for our
Qatar
operations with the following terms & conditions.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, or a related field

• Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

• Minimum 2 year of hands-on experience Microsoft Client and server platforms as a

helpdesk technician

• Effective communication skills in both written and verbal forms

• Mandatory: Fluent Arabic & English speaker

Key Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over

the phone or email.

• support users on a functional level, by offering guidance on how to use systems and

equipment.

• Performing remote troubleshooting through diagnostic techniques and pertinent

questions.

• Performing on-site installations and support.

• Install and configure Windows and other desktop software.

• Configure and manage connectivity and storage

• Maintain Windows

• Protect devices and data

• Deploy Windows client

• Manage identity and access by creating and maintaining AD users.

• Manage compliance policies and configuration profiles

• Manage, maintain, and protect devices

• Manage apps

• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,

Printers, etc.)

• Rollout patches.

• Assist in person or remotely in the resolution of support issues among company sites

to ensure timely distribution of knowledge and positive impact on user satisfaction

• Maintain printing systems and assist with network printer system maintenance

C1-Internal

• Maintain backup system and processes.

• Research, resolve, and respond to questions received via telephone calls, e-mail,

walk-ups, open submitted tickets and callbacks in a timely manner, in accordance

with current procedures

• Acquire and maintain current knowledge of relevant product offerings and support

policies in order to provide technically accurate solutions to customers

• Maintains records of daily communication transactions, problems, remedial actions

taken, and installation activities by creating and updating the required tickets.

• Work effectively and professionally with other team members, learns from and

shares knowledge with others.

• Escalate irresolvable issues to Engineers, advanced support or vendor support.

• Identify and resolve problems of basic scope using proper tools and techniques

Offers suggestions for process improvements in the helpdesk area.

• Applies basic standards and procedures to accomplish tasks including learning how

to use and apply applicable technologies.

• Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central

• Has helpful customer service-oriented personality and enjoys interacting with and

helping others.

Joining time frame:
2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest

Job Purpose:

The Customer Service Executive is responsible for acting as the primary point of contact between clients, tenants, and the facility management team. The role involves handling service requests, complaints, and inquiries while ensuring timely resolution and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Handle incoming calls, emails, and service requests from clients and tenants promptly and professionally.
• Register complaints, maintenance requests, and service inquiries in the company CRM.
• Follow up with relevant departments to ensure timely resolution of requests.
• Provide accurate information about facility services, schedules, and procedures.
• Coordinate with the maintenance, security, and other FM teams to address client issues.
• Escalate unresolved issues to the Facility Manager or concerned department for immediate attention.
• Maintain and update service request logs, feedback reports, and customer interaction records.
• Prepare daily, weekly, and monthly reports on service performance, customer satisfaction, and complaints.
• Ensure documentation of complaints and resolutions as per company policy.
• Follow the instruction given by Immediate supervisor

Job Type: Full-time

Pay: QAR3,000.00 per month

Overview

In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
• Report issues to the Service Desk for escalation
• Follow the internal standard policy and procedure, keep update all Documentation
• Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware devices and software upgrades as required
• Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
• Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
• Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
• Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
• Local & Network printer setup
• Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
• IP phone configuration support
• All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
• Strong knowledge of Antivirus or Endpoint security
• During offboarding, back up user data
• CCTV management
• Understand network VLAN & subnetting
• Basic experience with Java product knowledge
• Multiple browser experience
• Willingness to stay late for tasks or pending work as required
• Access control system knowledge: creating users and adding permissions
• Hands-on experience with troubleshooting and training other staff
• Writing, editing, and revising training manuals for new and updated software and hardware
• Requesting feedback and/or monitoring calls and other methods to improve training methods
• Running reports to analyze common complaints and problems

• Educational certification bachelor’s degree in computer sciences
• 3-5 Years of Experience
• Certification in the same field (Preferable)

Overview

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

• Responsible for customer account health and providing world class customer support.

• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

• Develops, prepares and delivers presentations to customers and internal organizations.

• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

• Uses multiple Boeing systems in a fast-paced environment.

• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

• Responds to customer inquiries and facilitates delivery problem resolution.

• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

• Monitors and shares key performance metrics with customers and internal partners

• Interfaces with customers and internal Boeing resources.

• Experience in the Aerospace industry

• Understands supply chain process

• Experience developing presentations for and presenting to executive leadership

• Strong communication and problem-solving skills

• Ability to work and collaborate cross functionally across multiple organizations

• Eager to learn and grow

• Ability for minimal travel domestically and internationally

• SAP knowledge

• Engineering / Technical experience

• Account management, customer support experience

This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities

Applications for this position will be accepted until Oct. 11, 2025

This is not an Export Control position.

Relocation assistance is not a negotiable benefit for this position.

Employer willing to sponsor applicants for employment visa status.

Not a Shift Worker (Qatar)

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

We are seeking a friendly, empathetic, and detail-oriented Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. Your goal is to ensure customer satisfaction and foster long-term relationships.

Job Type: Full-time

Pay: QAR3, QAR3,500.00 per month

Education:

• Diploma (Preferred)

Experience:

• Customer Support: 2 years (Required)

Language:

• Arabic & English (Required)

Application Deadline: 28/08/2025

Job Description

We are currently looking for IT Help desk Engineer for our Qatar operations with the following terms & conditions.

Required education and prior experience:

Mandatory: B.Sc. in Computer Science, Information Technology or Similar field

Mandatory: 3+ years' experience working with Microsoft Client and server platforms as a helpdesk technician.

Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.

Mandatory: Knowledge of Basic Network support.

Optional: Knowledge of Helpdesk ticketing system.

Desirable: Network Certifications Network+/CCNA

Key responsibilities & competencies:

Serving as the first point of contact for customers seeking technical assistance over the phone or email.

Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Performing on-site installations and support.

Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)

Install and configure Windows and other desktop software.

Configure and manage connectivity and storage

Maintain Windows

Joining time frame: 2 weeks (maximum 1 month)