237 Support Positions jobs in Qatar

In this role, you will provide technical assistance, support, and maintenance to the computer systems, software and hardware environments by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

1. Candidate must know ITIL - ITSM framework process and experience
2. Provide helpdesk support and resolve problems to the end user's satisfaction
3. Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
4. Report issues to the Service Desk for escalation.
5. Follow the internal standard policy and procedure keep update all Documentation.
6. Utilize and maintain the helpdesk tracking software for maintain inventory of all equipment, hardware and software licenses as well as must know end of life products
7. Assist with onboarding of new users.
8. Install, test, and configure new workstation devices, peripheral equipment and software.
9. Perform timely workstation hardware devices and software upgrades as required.
10. Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux.
11. Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt
12. Mail configures for end users, Outlook configure, domain users and no domain, users
13. Require support for all types of Mobile, tablet, iPad users support, corporate email configure & Wi-Fi setup.
14. Local & Network printer need to know how to setup.
15. Meeting room setup for conference & meeting. Well know conference software, like Skype, and how to use smart TV etc.
16. IP phone configuration support
17. All Adobe products basic knowledge Adobe Reader, Adobe Creative Cloud, Flash Player
18. Well knowledge Antivirus or End point
19. During offboard user data must be backed up
20. CCTV mgmt.
21. Well Understand network VLAN & Subnetting
22. Basic experience Java product knowledge
23. Multiple browser experience.
24. Whenever required as per emergency to stay in office for assign task or pending work to complete.
25. Access control system needs to know creating user and adding permission.
26. Well hands on experience how to use tools and troubleshooting, training other staff members on troubleshooting and diagnosing problems
27. Writing, editing, and revising training manuals for new and updated software and hardware
28. Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
29. Running reports to analyze common complaints and problems

• Educational certification bachelor's degree in computer sciences
• 3-5 Years of Experience
• Certification in the same field (Preferable)

Overview

In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
• Report issues to the Service Desk for escalation
• Follow the internal standard policy and procedure, keep update all Documentation
• Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware devices and software upgrades as required
• Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
• Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
• Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
• Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
• Local & Network printer setup
• Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
• IP phone configuration support
• All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
• Strong knowledge of Antivirus or Endpoint security
• During offboarding, back up user data
• CCTV management
• Understand network VLAN & subnetting
• Basic experience with Java product knowledge
• Multiple browser experience
• Willingness to stay late for tasks or pending work as required
• Access control system knowledge: creating users and adding permissions
• Hands-on experience with troubleshooting and training other staff
• Writing, editing, and revising training manuals for new and updated software and hardware
• Requesting feedback and/or monitoring calls and other methods to improve training methods
• Running reports to analyze common complaints and problems

• Educational certification bachelor’s degree in computer sciences
• 3-5 Years of Experience
• Certification in the same field (Preferable)

Summary

In this role, you will provide technical assistance, support, and maintenance to the computer systems, software and hardware environments by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

1. Candidate must know ITIL - ITSM framework process and experience
2. Provide helpdesk support and resolve problems to the end user’s satisfaction
3. Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
4. Report issues to the Service Desk for escalation.
5. Follow the internal standard policy and procedure keep update all Documentation.
6. Utilize and maintain the helpdesk tracking software for maintain inventory of all equipment, hardware and software licenses as well as must know end of life products
7. Assist with onboarding of new users.
8. Install, test, and configure new workstation devices, peripheral equipment and software.
9. Perform timely workstation hardware devices and software upgrades as required.
10. Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux.
11. Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt.
12. Mail configures for end users, Outlook configure, domain users and no domain, users
13. Require support for all types of Mobile, tablet, iPad users support, corporate email configure & Wi-Fi setup.
14. Local & Network printer need to know how to setup.
15. Meeting room setup for conference & meeting. Well know conference software, like Skype, and how to use smart TV etc.
16. IP phone configuration support
17. All Adobe products basic knowledge Adobe Reader, Adobe Creative Cloud, Flash Player
18. Well knowledge Antivirus or End point
19. During offboard user data must be backed up
20. CCTV mgmt.
21. Well Understand network VLAN & Subnetting
22. Basic experience Java product knowledge
23. Multiple browser experience.
24. Whenever required as per emergency to stay in office for assign task or pending work to complete.
25. Access control system needs to know creating user and adding permission.
26. Well hands on experience how to use tools and troubleshooting, training other staff members on troubleshooting and diagnosing problems
27. Writing, editing, and revising training manuals for new and updated software and hardware
28. Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
29. Running reports to analyze common complaints and problems

• Educational certification bachelor’s degree in computer sciences
• 3-5 Years of Experience
• Certification in the same field (Preferable)

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.

Provide client-level help desk support. The contractor shall:

1. Administer, maintain and load basic computer platform, software, firmware and hardware;
2. Serve as the focal point for user issues and tracking;
3. Be the first-level support for desktop and network issues;
4. Escalate incidents that cannot be resolved to the NCC and then the NOSC;
5. Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;
6. Administer job control and ticket flow.

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret

Required Skills and Experience:

• IAT-II Certification

One or more of the following:

• MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified;
• 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment;
• Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support.

*Pending contract award

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.