32 Support Representative jobs in Qatar
Client Services Lead
Doha, Doha
Trace Systems Inc.
Posted 10 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Job Overview
Job Title: Client Services Lead
Location: Doha, Qatar
Job Responsibilities
Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.
The Job Responsibilities Include, But Are Not Limited To
- Supervising daily operations of the helpdesk/client systems team
- Conflict management
- Assigning tasks and priorities among the team
- Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
- Provide system support to clients operating on the network/domain;
- Configure client level software, modify software configuration, and perform basic configuration management functions;
- Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
- Install equipment IAW AFCENT and SPIN-C directives;
- Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
- Periodically review the organization's needs for computer resources and validate computer equipment requirements;
- Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
- Implement client workstation software patches, security fixes, and service releases according to local instructions
- Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
- Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
- Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;
- Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required;
- Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
- Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
- Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
- Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
- Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software;
- Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment;
- When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions;
- Prepare assets for and assist with asset final destruction and disposal;
- Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
- Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
- Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative;
- Brief leadership
- Global travel up to 10%
- Other duties as required
- Active, in-scope US Government issued Secret clearance with eligibility.
- Due to the nature of the work and contract requirements, US Citizenship is required.
- DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
- 3 years of experience managing a team of at least 5 personnel
- Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
- Providing support for operating systems(Windows, macOS, Linux) and common software applications
- Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
- Assisting end-users with systme logins, password resets and account management.
- Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: .
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Defense and Space Manufacturing
Referrals increase your chances of interviewing at Trace Systems Inc. by 2x
Guest Experience Expert (Guest Relations Agent) Barbershop Assistant (Beauty Therapy and Reception)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
This advertiser has chosen not to accept applicants from your region.
0
Client Services Lead
Doha, Doha
Trace Systems Inc.
Posted today
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Job Overview
Job Title: Client Services Lead
Location: Doha, Qatar
Job Responsibilities
Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.
The Job Responsibilities Include, But Are Not Limited To
- Supervising daily operations of the helpdesk/client systems team
- Conflict management
- Assigning tasks and priorities among the team
- Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
- Provide system support to clients operating on the network/domain;
- Configure client level software, modify software configuration, and perform basic configuration management functions;
- Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
- Install equipment IAW AFCENT and SPIN-C directives;
- Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
- Periodically review the organization's needs for computer resources and validate computer equipment requirements;
- Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
- Implement client workstation software patches, security fixes, and service releases according to local instructions
- Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
- Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
- Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;
- Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required;
- Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
- Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
- Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
- Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
- Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software;
- Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment;
- When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions;
- Prepare assets for and assist with asset final destruction and disposal;
- Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
- Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
- Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative;
- Brief leadership
- Global travel up to 10%
- Other duties as required
- Active, in-scope US Government issued Secret clearance with eligibility.
- Due to the nature of the work and contract requirements, US Citizenship is required.
- DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
- 3 years of experience managing a team of at least 5 personnel
- Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
- Providing support for operating systems(Windows, macOS, Linux) and common software applications
- Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
- Assisting end-users with systme logins, password resets and account management.
- Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Defense and Space Manufacturing
Referrals increase your chances of interviewing at Trace Systems Inc. by 2x
Guest Experience Expert (Guest Relations Agent) Barbershop Assistant (Beauty Therapy and Reception)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Client Services Lead
Doha, Doha
Trace Systems Inc.
Posted 10 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features. Job Overview
Job Title:
Client Services Lead
Location:
Doha, Qatar
Job Responsibilities
Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.
The Job Responsibilities Include, But Are Not Limited To
Supervising daily operations of the helpdesk/client systems team Conflict management Assigning tasks and priorities among the team Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basic configuration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems; Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans; Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions. Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition; Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required; Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required; Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system; Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property; Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities; Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software; Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment; When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions; Prepare assets for and assist with asset final destruction and disposal; Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe; Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.); Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative; Brief leadership Global travel up to 10% Other duties as required
Minimum Qualifications
Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
General Experience
3 years of experience managing a team of at least 5 personnel Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.
Education
Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field
Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply:
We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Trace Systems Inc. by 2x Guest Experience Expert (Guest Relations Agent)
Barbershop Assistant (Beauty Therapy and Reception)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Job Title:
Client Services Lead
Location:
Doha, Qatar
Job Responsibilities
Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.
The Job Responsibilities Include, But Are Not Limited To
Supervising daily operations of the helpdesk/client systems team Conflict management Assigning tasks and priorities among the team Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basic configuration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems; Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans; Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions. Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition; Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required; Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required; Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system; Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property; Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities; Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software; Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment; When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions; Prepare assets for and assist with asset final destruction and disposal; Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe; Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.); Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative; Brief leadership Global travel up to 10% Other duties as required
Minimum Qualifications
Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
General Experience
3 years of experience managing a team of at least 5 personnel Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.
Education
Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field
Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply:
We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Trace Systems Inc. by 2x Guest Experience Expert (Guest Relations Agent)
Barbershop Assistant (Beauty Therapy and Reception)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Client services lead
Trace Systems Inc.
Posted today
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.Job OverviewJob Title: Client Services LeadLocation: Doha, QatarJob ResponsibilitiesTrace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.The Job Responsibilities Include, But Are Not Limited ToSupervising daily operations of the helpdesk/client systems teamConflict managementAssigning tasks and priorities among the teamAdd, move and change client hardware and software to meet end user data, voice, mobile, and video needs;Provide system support to clients operating on the network/domain;Configure client level software, modify software configuration, and perform basic configuration management functions;Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;Periodically review the organization's needs for computer resources and validate computer equipment requirements;Promote user awareness concerning unauthorized or illegal use of computer hardware and software;Implement client workstation software patches, security fixes, and service releases according to local instructionsPerform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required;Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory; Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software;Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment;When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions;Prepare assets for and assist with asset final destruction and disposal;Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative;Brief leadershipGlobal travel up to 10%Other duties as requiredMinimum QualificationsActive, in-scope US Government issued Secret clearance with eligibility.Due to the nature of the work and contract requirements, US Citizenship is required.Do DM 8140 Information Assurance Technical (IAT) Level 2 or higherGeneral Experience3 years of experience managing a team of at least 5 personnelResponding to help desk tickets and resolving technical issues for hardware, software, and network systemsProviding support for operating systems(Windows, mac OS, Linux) and common software applicationsDiagnosing and resolving connectivity problems, including LAN/WAN and VPN issuesAssisting end-users with systme logins, password resets and account management.EducationAssociates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related fieldTrace SystemsTrace Systems Inc. was founded to support and defend our nation's security interests at home and abroad whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at:. Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Defense and Space ManufacturingReferrals increase your chances of interviewing at Trace Systems Inc. by 2x Guest Experience Expert (Guest Relations Agent) Barbershop Assistant (Beauty Therapy and Reception) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
This advertiser has chosen not to accept applicants from your region.
3
Client Services Executive (Qatar)
Doha, Doha
iFAST Global Bank Ltd
Posted 17 days ago
Job Viewed
Job Description
Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head. Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries. Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received. Assist the other departments in investigating and resolving transaction related queries. Identify ways of improving client service and recommend them to the Team Leader / General Manager. Make outbound calls for Sales/ Business Development by generating leads and fixing appointments. Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury. Interact with Customers and assist them for resolving their respective queries. Assisting other departments to get responses from Correspondent Banks for their respective tasks. Utilizing software, databases, and tools appropriately Must be a graduate as a minimum. Minimum two year’s customer service experience within a service industry. High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage - Annual leave (30 days) - Annual ticket to country of origin
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Client Services Executive (Qatar)
Doha, Doha
iFAST Global Bank Limited
Posted 20 days ago
Job Viewed
Job Description
Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received Assist the other departments in investigating and resolving transaction related queries Identify ways of improving client service and recommend them to the Team Leader / General Manager Make outbound calls for Sales/ Business Development by generating leads and fixing appointments Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury Interact with Customers and assist them for resolving their respective queries Assisting other departments to get responses from Correspondent Banks for their respective tasks Utilizing software, databases, and tools appropriately
Requirements
Must be a graduate as a minimum Minimum two year's customer service experience within a service industry High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage
Benefits
Annual leave (30 days) Annual ticket to country of origin
#J-18808-Ljbffr
Requirements
Must be a graduate as a minimum Minimum two year's customer service experience within a service industry High standard of accuracy and attention to detail Exceptional customer service skills Good telephone etiquette Ability to effectively prioritize and execute tasks in a high-pressured environment Proven team player Strong written and oral communication skills Must be able to speak fluent English language Ability to speak Hindi, Urdu and/or Bengali will be an added advantage
Benefits
Annual leave (30 days) Annual ticket to country of origin
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Client services executive (qatar)
IFAST Global Bank Limited
Posted today
Job Viewed
Job Description
Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head
Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries
Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received
Assist the other departments in investigating and resolving transaction related queries
Identify ways of improving client service and recommend them to the Team Leader / General Manager
Make outbound calls for Sales/ Business Development by generating leads and fixing appointments
Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury
Interact with Customers and assist them for resolving their respective queries
Assisting other departments to get responses from Correspondent Banks for their respective tasks
Utilizing software, databases, and tools appropriatelyRequirementsMust be a graduate as a minimum
Minimum two year's customer service experience within a service industry
High standard of accuracy and attention to detail
Exceptional customer service skills
Good telephone etiquette
Ability to effectively prioritize and execute tasks in a high-pressured environment
Proven team player
Strong written and oral communication skills
Must be able to speak fluent English language
Ability to speak Hindi, Urdu and/or Bengali will be an added advantageBenefitsAnnual leave (30 days)
Annual ticket to country of origin#J-18808-Ljbffr
Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries
Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received
Assist the other departments in investigating and resolving transaction related queries
Identify ways of improving client service and recommend them to the Team Leader / General Manager
Make outbound calls for Sales/ Business Development by generating leads and fixing appointments
Must keep frequent contact with Correspondent bank's Customer support wing, Relationship, Finance and Treasury
Interact with Customers and assist them for resolving their respective queries
Assisting other departments to get responses from Correspondent Banks for their respective tasks
Utilizing software, databases, and tools appropriatelyRequirementsMust be a graduate as a minimum
Minimum two year's customer service experience within a service industry
High standard of accuracy and attention to detail
Exceptional customer service skills
Good telephone etiquette
Ability to effectively prioritize and execute tasks in a high-pressured environment
Proven team player
Strong written and oral communication skills
Must be able to speak fluent English language
Ability to speak Hindi, Urdu and/or Bengali will be an added advantageBenefitsAnnual leave (30 days)
Annual ticket to country of origin#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Client services executive (qatar)
IFAST Global Bank Ltd
Posted today
Job Viewed
Job Description
Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head.
Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
Assist the other departments in investigating and resolving transaction related queries.
Identify ways of improving client service and recommend them to the Team Leader / General Manager.
Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
Interact with Customers and assist them for resolving their respective queries.
Assisting other departments to get responses from Correspondent Banks for their respective tasks.
Utilizing software, databases, and tools appropriately
Must be a graduate as a minimum.
Minimum two year’s customer service experience within a service industry.
High standard of accuracy and attention to detail
Exceptional customer service skills
Good telephone etiquette
Ability to effectively prioritize and execute tasks in a high-pressured environment
Proven team player
Strong written and oral communication skills
Must be able to speak fluent English language
Ability to speak Hindi, Urdu and/or Bengali will be an added advantage
- Annual leave (30 days)
- Annual ticket to country of origin#J-18808-Ljbffr
Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
Assist the other departments in investigating and resolving transaction related queries.
Identify ways of improving client service and recommend them to the Team Leader / General Manager.
Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
Interact with Customers and assist them for resolving their respective queries.
Assisting other departments to get responses from Correspondent Banks for their respective tasks.
Utilizing software, databases, and tools appropriately
Must be a graduate as a minimum.
Minimum two year’s customer service experience within a service industry.
High standard of accuracy and attention to detail
Exceptional customer service skills
Good telephone etiquette
Ability to effectively prioritize and execute tasks in a high-pressured environment
Proven team player
Strong written and oral communication skills
Must be able to speak fluent English language
Ability to speak Hindi, Urdu and/or Bengali will be an added advantage
- Annual leave (30 days)
- Annual ticket to country of origin#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
Doha, Doha
Mekdam Technical Services
Posted 11 days ago
Job Viewed
Job Description
Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software.
Scope of Work
Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks.
Scope :
1. Layer 1 and layer 2 support for users and endpoints
2. Setup and maintain any required software on users computers or any peripherals.
3. Solving and troubleshooting Network issues.
4. Record any incident or service requests on Client ServiceDesk system.
5. Supporting our users to secure and save their data.
6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.
7. Ensure that endpoints have the latest updates and security software installed on it.
8. Setup and troubleshoot IOT devices on Client Fleet.
9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour.
10. Managing file and print servers and applying users permissions.
11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).
12. Ensure that all security measurements applied on all endpoints
Experience and skills
Good skills in troubleshooting and discover the root cause.
Experience in different Operating systems for Mobile, computers, and terminals
Ability to set up and install any kind of software.
Ability to learn and educate Client users of any new application.
Has a solid knowledge of endpoint security and how to act against any cyber security attack.
Experience on IOT Devices and CCTV.
Certificates
Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent
Technical Support Engineer • Doha, Qatar
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Lead
Doha, Doha
TechBiz Global GmbH
Posted 11 days ago
Job Viewed
Job Description
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities :
Deep Troubleshooting & Debugging
Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools
Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity
End-to-End Ticket Ownership
Manage support tickets from first report through confirmed resolution
Provide accurate root cause analysis and timely follow-up
Translate technical findings into clear, actionable guidance for customers and Tier 1 support
Documentation & Process Design
Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation
Maintain a structured, searchable, and up-to-date knowledge base
Communication & Collaboration
Act as the primary technical point of contact for escalated issues
Work directly with third-party engineering teams to expedite fixes with clear context and ownership
Quality Metrics & Continuous Improvement
Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance
Lead post-mortems on critical or escalated issues and implement preventive improvements
5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems
Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations
Advanced user of support tools like Zendesk and documentation platforms
Excellent written and verbal communication skills; able to explain complex topics clearly and concisely
Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback
Comfortable working across multiple time zones and taking full ownership of technical issue resolution
This advertiser has chosen not to accept applicants from your region.
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