166 Support Role jobs in Qatar

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The Level 1 IT Application Support Specialist is responsible for providing first-line support for business-critical applications. This role involves troubleshooting user issues, resolving incidents, escalating complex problems, and ensuring smooth operation of software systems used across the organization.

Role Accountabilities

• Respond to and resolve application-related support tickets in a timely manner.
• Provide technical assistance to end-users via phone, email, or ticketing system.
• Troubleshoot software issues and escalate unresolved problems to Level 2/3 support or vendors.
• Monitor application performance and report anomalies.
• Assist with user account setup, permissions, and access control.
• Document issues, solutions, and standard operating procedures.
• Support application rollouts, updates, and testing.
• Collaborate with IT teams to ensure system stability and user satisfaction.

Knowledge, Experience & Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–2 years of experience in IT support or helpdesk environment.
• Familiarity with enterprise applications (e.g., ERP, CRM, HRIS).
• Good Knowledge of Microsoft Applications
• Basic understanding of databases, networking, and operating systems.
• Strong problem-solving and communication skills.
• Customer-focused mindset with attention to detail.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology, Analyst, and Customer Service
• Industries Retail Motor Vehicles, IT System Operations and Maintenance, and Oil and Gas

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About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist , you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

• Develop and execute PR strategies to promote Calo’s brand image in Qatar.
• Handle press releases, media relations, and event planning.
• Proactively engage with customers through calls, meetings, and digital channels.
• Maintain excellent communication in both Arabic and English across all interactions.
• Monitor customer feedback and work with internal teams to address pain points.
• Support business development efforts by building and nurturing relationships with key stakeholders.
• Manage and facilitate governmental and business clearances as needed.
• Act as the primary point of contact for local media and public inquiries.
• Identify opportunities for partnerships, collaborations, and community engagement.
• Handle escalated customer concerns with empathy and efficiency.
• Keep up to date with industry trends and competitor activities to inform PR and CX strategies.

Ideal candidate

Qualifications

• Qatari national with excellent communication skills in Arabic and English.
• 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities.
• Proven experience in managing client relationships and handling media communications.

Knowledge & Competency

• Strong understanding of B2B engagement and customer experience .
• Skilled in public relations, media management, and brand promotion.
• Knowledge of handling business clearances in Qatar.
• Ability to develop and implement customer engagement strategies.

Personality

• charismatic, confident, and approachable. Comfortable being the face of the brand.
• Professional, proactive, and adaptable in fast-paced environments.
• Strong problem-solving skills with the ability to think on your feet.
• Balanced approach to managing PR priorities alongside customer service needs.