28 Support Services jobs in Qatar

Requisition Number:

23228BR Description: We are seeking a strategic Asset Affairs Support Services Lead to join our team for a major 5-year consulting program with a public sector organization dedicated to the operation and maintenance of roads and drainage assets. The Asset Affairs Support Services Lead will report directly to the Program Director and will be responsible for overseeing transformational projects in key areas, including Supply Chain, Procurement, Program Management Office, People, and Financial Management. Key Responsibilities:

Leadership & Team Management:

Lead and mentor a cross-functional team of consultants and client personnel focused on enabling services. Foster a culture of collaboration, innovation, and continuous improvement within the team.

Project Development & Execution:

Design and implement strategies that enhance the efficiency and effectiveness of Supply Chain, Procurement, Program Management Office, People, and Financial Management functions. Oversee the execution of transformational projects, ensuring alignment with client objectives and adherence to industry best practices. Monitor project progress, address challenges, and ensure projects are completed on time and within budget.

Stakeholder Engagement:

Collaborate closely with client stakeholders to identify needs and opportunities for improvement across enabling services. Provide regular updates and presentations to the Program Director and client executives on project status, insights, and outcomes.

Continuous Improvement & Innovation:

Stay current with trends and innovations in supply chain management, procurement, program management, human resources, and financial practices. Facilitate training sessions and workshops to enhance the capabilities of the client team in enabling services.

What We Offer:

Competitive salary and a comprehensive benefits package. Opportunity to lead significant enabling services transformation initiatives within the public sector. A dynamic and collaborative work environment. Qualifications:

Experience:

Minimum of 25 years of experience in a relevant Industry, with at least 15 years in a leading role, preferably within the roads or drainage sectors. Proven experience in leading transformational projects across Supply Chain, Procurement, Program Management Office, People, and Financial Management. Both regional and international experience is required, A Minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia, or equivalent. Education:

Bachelor’s degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master’s degree is preferred. Required relevant Chartered status and Professional License(s). Skills:

Strong leadership and team-building skills. Excellent analytical, strategic thinking, and problem-solving abilities. Proficient in enabling services methodologies and practices. Exceptional communication and interpersonal skills. Language Skills:

Arabic language skills are preferred but not essential. About Stantec: We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary. The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us! Work Location(s):

Qatar-Doha Employment Type:

Full-Time Job Type:

Regular Job Category:

Program Management

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**Responsibilities**:

- Coordinate with the Contracts and Procurement team for the execution of procurement plans and submit all relevant documents.
- Set up a fair and unbiased tendering process; develop systems, tools, scorecards and processes to evaluate bids.
- Execute Call off Agreement plan or interim procurement plan as required or suggested by the lead planner.
- Coordinate with Subject Matter Experts/Operations team for the Clinical Evaluation of items and update the final report with evaluation findings.
- Prepare the final evaluation report based on tender evaluation criteria for the approval of committee members with proper justification.
- Liaise with Commercial Evaluation Committee members and prepare evaluation report in lieu of the actual budget.
- Liaise with Technical Evaluation Committee members and provide input to the technical team.
- Formulate summer reports and other confidential documents for the management approval and perform vendor scoring in Oracle Sourcing module.
- Perform scoring of suppliers based on the technical and commercial evaluation finding in Oracle.
- Coordinate with Subject Matter Experts for any new item procurement request from health centres.
- Monitor all daily system transactions to make sure that they are in line with the agreed policies.
- Follow-up with Contracts and Procurement department for issuance POs/Contracts.
- Maintain procurement tracking sheets for SCM owned consumables (approximately 2000) and supplier lead time for the SCM planner.
- Provide periodic reports and requested information such as consumption reports for health centres, Open PRs, Open POs etc. to operations.
- Support different stakeholders for annual stock count in PHCC stores and central warehouse.

**Qualification**:

- Bachelor's Degree in business administration or its equivalent.
- Certification in Logistics/Supply Chain Management or any other equivalent.

**Experience and Knowledge Requirements**:

- Minimum 7 years of experience in Supply Chain Management including inventory, purchase, sourcing, and contract management operational experience.
- The consultants are expected to have hands on experience of Oracle ERP & basic knowledge of WMS.
- The incumbent should understand the end-to-end SCM business processes and be able to handle the operations daily.

**Required Skills**:

- Inventory/Supply Chain management.
- Procurement & Project Management skills.
- Trouble Shooting, Problem Solving skills.
- Microsoft Presentation and Advance Excel skills.
- Policy and Process designing and implementation.

Pay: Up to QAR15,000.00 per month

Service Desk Analyst The primary responsibilities of the Service Desk Analyst: Functional Responsibilities: Ensure full availability of Service Desk telephone, email, and other channels of support during their shift. Provide telephone and email support for clients and users. Proactively monitor support mailboxes and log in to the system. Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool. Create, document, and review work instructions to help deal with similar incidents and requests. Take full ownership of all open Incidents and Service Requests and update them daily at a minimum. Support Workplace Services in providing remote support to resolve users’ issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents. Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team. Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services. Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction. Knowledge, Skills & Experience Academic & Professional Qualifications: Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent. Experience: 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment. Skills and Requirements: Strong problem-solving abilities to diagnose and resolve customer issues. Excellent written and verbal communication skills, with a keen focus on effective customer service. Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients. Hands-on experience with Microsoft Operating Systems and the Office suite. Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration. Knowledge of IT Service Management principles, ITIL V4 Foundation certification. Knowledge of fundamental IT security principles. Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset. Proficiency in Microsoft Active Directory, Exchange, and O365. Preferred : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience. Preferred : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills. Preferred : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.

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**About the role**

Ensures safe, secure and cost effective QR airport operations at the assigned station to achieve regulatory compliance, operational efficiency while delivering customer excellence. Provide operational and administrational support. Quantify station readiness for start-up of new stations to be equipped with all relevant start-up operation arrangement. Plays a leadership role in ensuring that the Airport Operations operates in accordance with operational best practices, and in compliance with the organization’s policies and procedures, government regulations and partnership agreements. Secures and Enhances service delivery in all operational areas and meets GS published KPIs during short and long assignments.

**Key accountabilities include**:

- Monitor operational readiness and identify contingency of all areas when pre-plan for operations is reviewed.
- Liaises with Service Providers, as necessary, to ensure QR ground handling and customer service standards are met at all times; liaises with local Airport Authorities and all Government regulators and agencies at the station; represents QR at the Airport AOC; follows up and accomplishes work of the ASM, evaluates the current operational processes, identifies suitable opportunities.
- Assists Manager Network Station Support in ensuring overall quality and cost control of assigned QR’s airport operations. Assists SMRN in development of business plan for the projects during the assignment. Prepare business case study and business analysis as necessary.
- Involved with GHA, Lounge, Baggage, De-icing and Fuel Technical assessment process recommending the best available service providers to the Management. Raises sourcing request (including congregate the information required).
- Liaise with GS- Management, stakeholders, second and third parties for safe and secure operation and smooth launching of a new station. Ensure new stations are equipped with relevant start up kits including Local Emergency Response Plan (LERP). Takes over the responsibilities of a Station Airport Services Manager when the post is temporarily vacated due to leaves, extended duty travels, resignations to ensure continuity of a safe and cost effective operation of the station.
- Perform other department duties related to his/her position as directed by the Head of the Department

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About you**
- Relevant College or University qualification to min Bachelor's level
- Customer Services, Ramp Handling, Safety and Security trainings.
- Excellent communication skills with fluency in English language.
- Minimum 5 years relevant experience.
- Airport Handling qualification.
- Experience of other airlines airport services organisation.
- Good command of budgeting and reporting.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES **

Job Summary and Purpose

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.

Accountabilities

Key Accountabilities:

Service Desk Support and Operations:
1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.
2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.
4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.

New Project Implementation:
5. Support the strategy for new project implementations at the client level with regard to applications, software and technology.

IT Asset and Data Management:
6. Set up and install/replace IT equipment in line with 4-year replacement policy.
7. Ensure all computers are running licensed software and that there are no copyright infringements.
8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
9. Undertake routine maintenance of computers and peripheral devices.

Documentation:
10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
11. Assists in framing NAKILAT’s IT policies and procedures.

Generic Accountabilities:

People Management:
12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.

Safety, Health, Environment, & Quality (SHEQ):
13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

Policies, Systems, Processes & Procedures:
14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.

Others:
15. Carry out any other duties as directed by the Head of IT Operations.

Key Result Areas

• Meet or exceed client expectations with respect to IT Service Desk Support
• Maintain the IT Assets as per company policies
• Prepare necessary documentation of IT records
• Provide support to team members for understanding of new technologies and on the job training

Qualifications, Experience and Job Skills

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering or any related field
• ITIL certificate is a must
• Microsoft Certified Professional (MCP) certificate is a must
• Microsoft Certified Solutions Expert (MCSE) certificate is preferred
• Cisco Certified Network Associate (CCNA) certificate is preferred

Experience:

• 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills:

• Advanced knowledge of service desk best practices and services
• Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

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Select how often (in days) to receive an alert: Create Alert ** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES ** Job Summary and Purpose

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. Accountabilities

Key Accountabilities: Service Desk Support and Operations: 1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets. 2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures. 3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's. 4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs. New Project Implementation: 5. Support the strategy for new project implementations at the client level with regard to applications, software and technology. IT Asset and Data Management: 6. Set up and install/replace IT equipment in line with 4-year replacement policy. 7. Ensure all computers are running licensed software and that there are no copyright infringements. 8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition. 9. Undertake routine maintenance of computers and peripheral devices. Documentation: 10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports. 11. Assists in framing NAKILAT’s IT policies and procedures. Generic Accountabilities: People Management: 12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence. Safety, Health, Environment, & Quality (SHEQ): 13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people. Policies, Systems, Processes & Procedures: 14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation. Others: 15. Carry out any other duties as directed by the Head of IT Operations. Key Result Areas

• Meet or exceed client expectations with respect to IT Service Desk Support • Maintain the IT Assets as per company policies • Prepare necessary documentation of IT records • Provide support to team members for understanding of new technologies and on the job training Qualifications, Experience and Job Skills

Qualifications: • Bachelor’s degree in Computer Science, Computer Engineering or any related field • ITIL certificate is a must • Microsoft Certified Professional (MCP) certificate is a must • Microsoft Certified Solutions Expert (MCSE) certificate is preferred • Cisco Certified Network Associate (CCNA) certificate is preferred

Experience: • 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills: • Advanced knowledge of service desk best practices and services • Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

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**Job Summary and Purpose**:
Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.

**Accountabilities**:
**Key Accountabilities**:
**Service Desk Support and Operations**:
1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.
2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.
4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.

**New Project Implementation**:
**IT Asset and Data Management**:
6. Set up and install/replace IT equipment in line with 4-year replacement policy.
7. Ensure all computers are running licensed software and that there are no copyright infringements.
8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
9. Undertake routine maintenance of computers and peripheral devices.

**Documentation**:
10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
11. Assists in framing NAKILAT’s IT policies and procedures.

**Generic Accountabilities**:
**People Management**:
12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.

**Safety, Health, Environment, & Quality (SHEQ)**:
13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

**Policies, Systems, Processes & Procedures**:
14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.

**Others**:
15. Carry out any other duties as directed by the Head of IT Operations.

**Accountabilities - 2**:
**Accountabilities - 3**:
**Accountabilities - 4**:
**Competencies**:

- Achievement Oriented - Intermediate
Applications and Software Development - Beginner
Business Requirement Analysis - Practitioner
Collaboration & Team Work - Intermediate
Customer Centricity - Intermediate
Drive Vision - Intermediate
Empower & Nurture Talent - Intermediate
Information Security Management - Practitioner
Interactive Communication - Intermediate
IT Governance - Specialist
IT Infrastructure Management - Practitioner
IT Operations - Specialist
IT Strategy and Planning - Practitioner
Project Management - Practitioner
Radio and Satellite Communication - Practitioner
Solution Oriented - Intermediate

**Key Result Areas**:

- Meet or exceed client expectations with respect to IT Service Desk Support
- Maintain the IT Assets as per company policies
- Prepare necessary documentation of IT records
- Provide support to team members for understanding of new technologies and on the job training

**Interactions and Working Relations**:
**Internal**:

- All Divisions/Department and employees - IT service desk related services
- Supply Department - Evaluate tenders and purchase hardware and software’s

**External**:

- External vendors - Support, product delivery and warranty repairs

**Financial Authorities**:
As per TOFA

**Qualifications, Experience and Job Skills**:
**Qualifications**:

- Bachelor’s degree in Computer Science, Computer Engineering or any related field
- ITIL certificate is a must
- Microsoft Certified Professional (MCP) certificate is a must
- Microsoft Certified Solutions Expert (MCSE) certificate is preferred
- Cisco Certified Network Associate (CCNA) certificate is preferred

**Experience**:

- 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

**Job Specific Skills**:

- Advanced knowledge of service desk best practices and services
- Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

**IT Service Desk Team Lead**:

- Department:
- City:

**Job Segment**:Manager, QA, Quality Assurance, Computer Science, Information Security, Management, Quality, Technology

Perform question/problem diagnosis and provide end-user support over the phone or remotely with the objective of minimizing non-productive time by employees across the organization
- Provide efficient and effective support to all IT users to maintain operation of required systems and minimize non-productive time by employees across the organization
- Ensure users are communicated about the downtime during system upgrade and/or implementation
- Offer a professional, friendly, efficient and effective customer service to all employees on a consistent basis
- Build and maintain strong and effective relationships across all IT departments to further knowledge
- First level support
- troubleshooting of IT related problems from in-house software to hardware such as laptops, PC's and printers.
- Troubleshoot basic network issues
- Escalate unresolved calls to 2"d level support team
- Take ownership of user problem and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to ALL policies
- Provides stat report to the management as required
- Basic Active Directory knowledge such as creating accounts, reset passwords, create groups etc.
- Constantly monitor critical system consoles for exceptions and errors, Perform system health checks as and when required.
- Carry out backup/restore activities on regular and on demand basis within the Data Center Operations.
- Work with concern team and consultants to promptly resolve exceptions or faults and escalate errors/ exceptions as necessary.
- Highlight system problems and errors to the Operations Manager on a timely basis
- Ensure timely and accurate documentation of all procedures and policies, as well as analyze and identification of updates required given changes in systems or environment
- Work with team in shift (24/7) basis to perform the above activities.

**Skills**:
Bachelors Degree in IT or any related field.

Min of 2 years experience in EOD Operations, BIOS, Data Center, IBMi System

Preferred experience in Banking Sector

This job has been sourced from an external job board.

The BEAR Logistics Technician will provide continuity, planning, accountability, and reporting of deployed expeditionary assets and accountable tools, equipment, and commodities. Conduct monthly inventory of WRM equipment & consumables, MRSP kits physically present on-site. Flexibility to accommodate variations in the workload, augmentation to military supply functions at multiple Air Force Central Command (AFCENT) locations in Southwest Asia.

ESSENTIAL JOB FUNCTIONS:

- The BEAR Logistics Technician shall be a USN and have a minimum of two years experience
- The BEAR Logistics Technician is responsible for meeting work requirements, safety, quality tasks associated with Task Order Track accountable tools and shop equipment for the Civil Engineer (CE) shops (list maintained on an ECES R-14 accountability report) and the non-equipment consumable listed items The inventory efforts will assist Civil Engineer (CE) shops by ensuring accountable items are available when needed. Experienced with automated inventory equipment (barcode scanner, laptop computer, software, and tags).
- Conduct monthly inventory of Harvest Falcon equipment, MRSP kits physically present on-site and non-equipment consumable listed items physically present on-site Annotate all shipments, receipts, and transfers to DLA Disposition Services on the current month s inventory Research and document missing items Coordinate receipt and pickup of inbound Harvest Falcon equipment and non-equipment consumable items Ensure proper procedures are used to replace Harvest Falcon equipment/assets/consumables Maintain and operate the Harvest Falcon equipment yard Submit redistribution (RDO) requests to USAFCENT/A4/A7 for serviceable and unserviceable excess equipment and non-equipment items and comply with disposition instructions Report serviceable/unserviceable excess for disposition instructions Initiate transfer of accountability requests Accountability reports and provide monthly inventory reports.

EDUCATION & EXPERIENCE:

- Two Years Experience with WRM BEAR/RADR assets
- Secret Security Clearance Required
- Self-Motivated, organized, able to solve complex problems, able to work as an imbedded contractor within the USAF Civil Engineer Squadron, able to follow military rules and regulations as well as corporate policy and safety directives.

LICENSE & CERTIFICATIONS:

- Licensed to operate four (4) thousand (K) pound, 6K, and 10K forklifts

KNOWLEDGE & SKILLS:

- Have working knowledge of, 23-101 and 25-101.
- Have working knowledge of Block III, Equipment Management.
- Have working knowledge of pallet build up.
- Have working knowledge of hazardous material management
- Must possess strong organizational skills with an attention to detail and follow up.
- Must be able to multi-task in a fast-paced environment.
- Must be customer service oriented.
- Must have excellent verbal and writing skills; be skilled and proficient with Microsoft programs such as Excel, Word, Power Point and other computer software programs.
- Considerable knowledge of the supply chain operations including property, material and logistics.
- Demonstrated ability to work independently within a geographically separated team.
- Must understand material and property inventory procedures.
- Must be able to identify various items of WRM assets by sight.
- Must be able to approach problems in a logical manner and solve them with available resources.
- Ability to communicate orally and in writing Must be able to walk in excess of 10,000 steps a day, outdoors in safety toe boots with puncture resistance, while conducting physical inventory of assigned assets in all weather conditions rain, wind, sandstorm, extreme temperatures exceeding 120F degrees.
- May be asked to lift or carry items weighing up to 50 pounds.
- Must be able to climb steps or use a ladder and work from height.

This job has been sourced from an external job board.