50 Support Services jobs in Qatar

Requisition Number:

23228BR Description: We are seeking a strategic Asset Affairs Support Services Lead to join our team for a major 5-year consulting program with a public sector organization dedicated to the operation and maintenance of roads and drainage assets. The Asset Affairs Support Services Lead will report directly to the Program Director and will be responsible for overseeing transformational projects in key areas, including Supply Chain, Procurement, Program Management Office, People, and Financial Management. Key Responsibilities:

Leadership & Team Management:

Lead and mentor a cross-functional team of consultants and client personnel focused on enabling services. Foster a culture of collaboration, innovation, and continuous improvement within the team.

Project Development & Execution:

Design and implement strategies that enhance the efficiency and effectiveness of Supply Chain, Procurement, Program Management Office, People, and Financial Management functions. Oversee the execution of transformational projects, ensuring alignment with client objectives and adherence to industry best practices. Monitor project progress, address challenges, and ensure projects are completed on time and within budget.

Stakeholder Engagement:

Collaborate closely with client stakeholders to identify needs and opportunities for improvement across enabling services. Provide regular updates and presentations to the Program Director and client executives on project status, insights, and outcomes.

Continuous Improvement & Innovation:

Stay current with trends and innovations in supply chain management, procurement, program management, human resources, and financial practices. Facilitate training sessions and workshops to enhance the capabilities of the client team in enabling services.

What We Offer:

Competitive salary and a comprehensive benefits package. Opportunity to lead significant enabling services transformation initiatives within the public sector. A dynamic and collaborative work environment. Qualifications:

Experience:

Minimum of 25 years of experience in a relevant Industry, with at least 15 years in a leading role, preferably within the roads or drainage sectors. Proven experience in leading transformational projects across Supply Chain, Procurement, Program Management Office, People, and Financial Management. Both regional and international experience is required, A Minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia, or equivalent. Education:

Bachelor’s degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master’s degree is preferred. Required relevant Chartered status and Professional License(s). Skills:

Strong leadership and team-building skills. Excellent analytical, strategic thinking, and problem-solving abilities. Proficient in enabling services methodologies and practices. Exceptional communication and interpersonal skills. Language Skills:

Arabic language skills are preferred but not essential. About Stantec: We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary. The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us! Work Location(s):

Qatar-Doha Employment Type:

Full-Time Job Type:

Regular Job Category:

Program Management

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Urgent IT Job Opening at Qatar!

*
- Position : Service Desk Lead - Bilingual
- Work Location: Doha, Qatar
- Experience : 10 + yrs
- Should have experience in IT support in a lead position for minimum 3-4 years, who has extensive experience in providing solutions (solutions management), incident management, closures of tickets raised and leading L1 and L2 staff.
- English & Arabic written and speaking (Bilingual)

**Job Types**: Full-time, Contract, Permanent

**Experience**:

- IT Service Desk Lead: 10 years (required)
- Bilingual in English and Arabic: 3 years (required)

Select how often (in days) to receive an alert: Create Alert

** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES **

Job Summary and Purpose

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.

Accountabilities

Key Accountabilities:

Service Desk Support and Operations:
1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.
2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.
4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.

New Project Implementation:
5. Support the strategy for new project implementations at the client level with regard to applications, software and technology.

IT Asset and Data Management:
6. Set up and install/replace IT equipment in line with 4-year replacement policy.
7. Ensure all computers are running licensed software and that there are no copyright infringements.
8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
9. Undertake routine maintenance of computers and peripheral devices.

Documentation:
10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
11. Assists in framing NAKILAT’s IT policies and procedures.

Generic Accountabilities:

People Management:
12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.

Safety, Health, Environment, & Quality (SHEQ):
13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

Policies, Systems, Processes & Procedures:
14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.

Others:
15. Carry out any other duties as directed by the Head of IT Operations.

Key Result Areas

• Meet or exceed client expectations with respect to IT Service Desk Support
• Maintain the IT Assets as per company policies
• Prepare necessary documentation of IT records
• Provide support to team members for understanding of new technologies and on the job training

Qualifications, Experience and Job Skills

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering or any related field
• ITIL certificate is a must
• Microsoft Certified Professional (MCP) certificate is a must
• Microsoft Certified Solutions Expert (MCSE) certificate is preferred
• Cisco Certified Network Associate (CCNA) certificate is preferred

Experience:

• 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills:

• Advanced knowledge of service desk best practices and services
• Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

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Select how often (in days) to receive an alert: Create Alert ** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES ** Job Summary and Purpose

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. Accountabilities

Key Accountabilities: Service Desk Support and Operations: 1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets. 2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures. 3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's. 4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs. New Project Implementation: 5. Support the strategy for new project implementations at the client level with regard to applications, software and technology. IT Asset and Data Management: 6. Set up and install/replace IT equipment in line with 4-year replacement policy. 7. Ensure all computers are running licensed software and that there are no copyright infringements. 8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition. 9. Undertake routine maintenance of computers and peripheral devices. Documentation: 10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports. 11. Assists in framing NAKILAT’s IT policies and procedures. Generic Accountabilities: People Management: 12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence. Safety, Health, Environment, & Quality (SHEQ): 13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people. Policies, Systems, Processes & Procedures: 14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation. Others: 15. Carry out any other duties as directed by the Head of IT Operations. Key Result Areas

• Meet or exceed client expectations with respect to IT Service Desk Support • Maintain the IT Assets as per company policies • Prepare necessary documentation of IT records • Provide support to team members for understanding of new technologies and on the job training Qualifications, Experience and Job Skills

Qualifications: • Bachelor’s degree in Computer Science, Computer Engineering or any related field • ITIL certificate is a must • Microsoft Certified Professional (MCP) certificate is a must • Microsoft Certified Solutions Expert (MCSE) certificate is preferred • Cisco Certified Network Associate (CCNA) certificate is preferred

Experience: • 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills: • Advanced knowledge of service desk best practices and services • Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

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**Nationality Requirement: Arab nationals from Egypt and Jordan nationality only**

**About the Role**:
**Responsibilities**:

- Diagnose and resolve hardware and software issues
- Escalate complex technical issues to the appropriate teams
- Document all support interactions and resolutions in the ticketing system
- Assist with user account management and access permissions

**Requirements**:

- 2-3 years of experience in a similar role
- Strong knowledge of IT hardware and software systems
- Excellent communication and customer service skills
- Ability to work well under pressure and prioritize tasks
- Arab nationals from Egypt and Jordanian nationality only

**Salary**: Up to QAR7,000.00 per month

**Company**
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable

development,utilization and monetization of oil and gas resources in the State ofQatar.In its efforts to become one of the

best national energy companies inthe world, QatarEnergy's activities and those of its subsidiaries andjoint ventures,

encompass the entire spectrum of the oil and gas valuechain locally, regionally, and internationally.They include the

exploration, refining and production, marketing, andsale of oil and gas, liquefied natural gas (LNG), natural gas

liquids(NGL), gas to liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an

integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various

products.QatarEnergy's operations and activities are conducted at various onshorelocations, including Doha, Dukhan and

the Mesaieed and Ras LaffanIndustrial Cities; and at various offshore areas, such as offshore oilfields production stations,

drilling platforms, Halul oil export island,and the North Field, which is the largest single non-associated gasreservoir in the

world covering an area of 6,000 square kilometers. Theutilization of this field’s massive reserves has become a

primarynational goal to continue the development and prosperity of the country.QatarEnergy pays the utmost attention to

the health and safety of itsemployees, contractors, visitors and the local communities where itoperates. From drilling to

construction, operations to decommissioning,QatarEnergy's health, safety and environment policy forms an integralpart of

the corporation’s daily business and long term planning.QatarEnergy is committed to contribute to a better future by

meetingtoday’s economic needs, while safeguarding our environment and resourcesfor generations to come. Thriving on

innovation and excellence,QatarEnergy is bound to the highest levels of sustainable human, socio-economic, and

environmental development in Qatar and beyond.

**Department**
SERVICE DESK & SITE SUPPORT

INFORMATION & COMMUNICATION TECHNOLOGY

**Primary purpose of job**
This position requires post-holder to be part of a team, and perform all tasks assigned to deliver top class service to our

customers. Monitor ICT Support team performance and provide 3rd level support to customers within established KPIs.

Monitor the implementation of ICT department projects and liaises with other teams to ensure successful implementation.

Post-holder is required to be up-to-date in IT CRM solutions and ITIL/ITSM support module, and latest IT desktop solution

available in the market.

Excellent communication skills is required (telephone and face to face). Being able to communicate in Clear English/Arabic

is equally important.

Responsibilities will include but not limited to the following:

- Monitor ICT support team overall performance and ensure the delivery of consistent quality customer service and support,

to achieve section’s KPIs and CSFs.
- Act as 3nd level escalation for ICT support issues, this includes negative user’s feedback and frustrated users, in effort to

achieve high level customer satisfaction rates.
- Act on issues that require management attention e.g. VIP/VVIP requests and incidents, MAJOR incidents, Service

disruption, service unavailability. Etc.
- Monitoring the process of ICT support to ensure courteous, timely, and effective resolution of end user issues.
- Constant review and update to incidents/request followed process and procedures followed by support team to ensure

they follow ITS module of services.
- Track and analyze trends in Help Desk requests and generate statistical reports to management.
- Provide 3rd level technical support to issues raised by Support team.
- Coach and train ICT support team and Qatari developees, to expand their technical knowledge and experience.
- Oversee the development, implementation, and administration of support staff training and knowledge expansion.
- Ensure timely closure/implementation of cyber security controls resulted from cyber security taskforce, risk assessments,

identified vulnerabilities, audits observations, to stay in line with the corporate security standards.

**Experience & Skills**:

- Excellent knowledge of the desktop technical technologies, standards and development methodologies
- Excellent experience in research and evaluation, in relation to desktop technologies and best practices.
- Hands on experience in IT CRM solutions
- Strong knowledge of Microsoft desktop and cloud solutions
- Ability to communicate effectively in clear English language.
- Excellent knowledge in Cloud technologies/platforms
- Excellent knowledge in mobile platform Support (IOS/ Android/ Windows)
- Excellent experience in ITIL/ITSM

**Education**:

- Bachelor degree in Computer Science, Computer Engineering/Electronics or equivalent
- Recognized

**About the role**

We are currently recruiting for Automation Support Manager (Manager Systems) for Ground Services in Doha.

The role is responsible for 24/7 DCS support as 1st level with the aim to support all network and HUB operations for all GS automated system with the support of system specialists and system support officers overseeing. Managing the automation SOP, rosters, inventory control of business contingency equipment, continues research and development in the automation area, recommend and implement automation functions.

Specific responsibilities for the role include:

- Manages Ground Services core system such us Amadeus ALTEA Customer Management, Flight Management, Qonnect+, Amadeus ALTEA Switch (Back up), Centralized Load Control (CLC), by having the team of DCS support as 1st level Departure Control System.
- Issuance of Sign-in Codes For all QR Ground Services system according to compliance regulations and GS policy.
- Conduct system related investigations and provide recommendation to improve business continuity
- Write standard operation procedures (SOP), Local Procedures (LP), guidelines and checklist in accordance with QR standard regulatory compliance.
- Manages invoice verification process for CLC, DLC, backup DCS and all other related systems.
- Manages investigation, problem analysis and resolution for end user and provide support to stations and departure control system team.
- Ensures delays are minimize due to system issues and that effective business continuity plans for outstation airport offices and check-in/ WAB are in place to mitigate impact due to outages.
- Plan, prepare and execute testing and implementation of Check-in-system-related enhancements/ changes.
- Monitor SLA and performance with all internal and external business partners.
- Overall responsible for delivery management and end-to-end ownership of ALTEA CM-FM and Centralized Load Control centers and other direct interfaces with GS System.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**
- Must be Bachelor’s Degree or Equivalent with minimum of 6 years job related experience or with Highschool Qualification/ Vocational Qualification/ Diploma or Equivalent with minimum of 7 years job-related experience.
- Essential to have a certification in ALTA DCS and other Major System Trainings
- Must have 5 years of experience in Airport operations specially in Load Control, Check-in Controller.
- Must be knowledgeable in using MS word, excel, powerpoint and oracle.
- Excellent written and communication skills.
- Strong monitoring and coaching skills.
- Ability to train and develop subordinates’ skills.
- Positive attitude, high sense of commitment and hardworking.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**About the role**

We are currently recruiting for Automation Support Manager (Manager Systems) for Ground Services in Doha.

The role is responsible for 24/7 DCS support as 1st level with the aim to support all network and HUB operations for all GS automated system with the support of system specialists and system support officers overseeing. Managing the automation SOP, rosters, inventory control of business contingency equipment, continues research and development in the automation area, recommend and implement automation functions.

Specific responsibilities for the role include:

- Manages Ground Services core system such us Amadeus ALTEA Customer Management, Flight Management, Qonnect+, Amadeus ALTEA Switch (Back up), Centralized Load Control (CLC), by having the team of DCS support as 1st level Departure Control System.
- Issuance of Sign-in Codes For all QR Ground Services system according to compliance regulations and GS policy.
- Conduct system related investigations and provide recommendation to improve business continuity
- Write standard operation procedures (SOP), Local Procedures (LP), guidelines and checklist in accordance with QR standard regulatory compliance.
- Manages invoice verification process for CLC, DLC, backup DCS and all other related systems.
- Manages investigation, problem analysis and resolution for end user and provide support to stations and departure control system team.
- Ensures delays are minimize due to system issues and that effective business continuity plans for outstation airport offices and check-in/ WAB are in place to mitigate impact due to outages.
- Plan, prepare and execute testing and implementation of Check-in-system-related enhancements/ changes.
- Monitor SLA and performance with all internal and external business partners.
- Overall responsible for delivery management and end-to-end ownership of ALTEA CM-FM and Centralized Load Control centers and other direct interfaces with GS System.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**
- Must be Bachelor’s Degree or Equivalent with minimum of 6 years job related experience or with Highschool Qualification/ Vocational Qualification/ Diploma or Equivalent with minimum of 7 years job-related experience.
- Essential to have a certification in ALTA DCS and other Major System Trainings
- Must have 5 years of experience in Airport operations specially in Load Control, Check-in Controller.
- Must be knowledgeable in using MS word, excel, powerpoint and oracle.
- Excellent written and communication skills.
- Strong monitoring and coaching skills.
- Ability to train and develop subordinates’ skills.
- Positive attitude, high sense of commitment and hardworking.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**About the Job**:
To Support the Doha Hub Employee Welfare and Support function, through the coordination and delivery of tasks related to welfare assistance, employee relations and maintenance of data in electronic and physical format. Providing timely support to all employees at the Doha hub, team members and partners while maintaining the highest quality in terms of services offered and work performed.

**Key accountabilities include**:

- Coordinate and conduct follow-ups for QRC appointments on behalf of employees, plan and facilitate welfare checks and visits as per established SLAs.
- Create, update and maintain documents, databases as per the tasks performed within the scope of the department.
- Monitor and extend support related to accommodation issues and queries as per established LOP in order to ensure a seamless and specific support function for Ground Services employees living in company accommodation.
- Ensure that procedures, requirements and updates received from Management or HR are documented and maintained as per audit requirements in line with company policy.
- Draft professional and effective written communication to the staff in terms of department updates, working hours during public holidays, updated policies, SOP.
- Facilitate the timely processing of lost documents, passport, RP for staff, especially when the same are lost/misplaced/stolen overseas.
- Foster and maintain excellent relations with employees, team members, internal departments and relevant stakeholders.

**Be part of an extraordinary story**

your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About you**:
**Qualifications**:

- Relevant Vocational, Tertiary or Trade qualification

Optional:

- Car Driving License (Preferable Qatari Driving License)

**Previous Experience**:

- Minimum 4 years relevant experience

**Job Specific Skills**:

- Applicable knowledge of QR policies, HR policies, internal LOP, applicable SLAs.
- Ability to communicate effectively and clearly with employees, management, HR, QRC, medical professionals, embassies and outstation stakeholders.
- Good interpersonal and people skills to effectively address and communicate with staff, team members, management, HR.
- Strong verbal and written communication skills
- Knowledge of local policies surrounding immigrations, fines, waivers, visa, lost documents.
- Time management skills.
- Ability to foster teamwork among team members. Flexible and be able to adapt to multi-cultural work environment.
- Arabic - Written and verbal is a plus
- Ability to prepare reports, memos and drafts for Senior Management perusal will be a plus.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.