150 Team Leader Positions jobs in Qatar

Summary

Duties and responsibilities related to the Team Leader - Spa role:

• Supervise the spa's day-to-day operations to ensure a seamless and luxurious guest journey from arrival to departure.
• Lead daily team briefings to set goals, communicate promotions, and review VIP guest arrivals.
• Train new and existing therapists on treatment protocols and brand standards, and conduct regular quality checks to ensure service consistency.
• Assist the Spa Manager with creating staff schedules, assigning daily duties, and managing the performance of the spa team.
• Act as the primary point of contact for guests, professionally handling inquiries, special requests, and resolving any service issues.
• Motivate the spa team to achieve and exceed retail sales targets through continuous coaching and product knowledge training.
• Assist with managing inventory for both professional and retail products, including conducting regular stock-takes and preparing purchase orders.
• Ensure all treatment rooms, relaxation areas, and wet facilities are impeccably maintained and stocked throughout the day.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 2 years work experience hotel operations
• Good problem solving, administrative and interpersonal skills are a must

The role of
Team Leader
is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations.

Accountability & Responsibilities of Role:

• Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met.
• Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance.
• Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles.
• Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset.
• Track and report on team metrics, identifying areas for improvement and taking corrective actions.
• Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment.
• Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals.
• Maintain compliance with internal policies, processes, and industry regulations.

Position Requirement:

• High school Certificate or bachelor's degree.
• 3–5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role.
• Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team.
• Excellent communication skills, both verbal and written.
• Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys).
• Ability to analyze performance data and translate insights into action.
• Exposure to multi-channel or omnichannel support environments.
• Experience handling escalations and working cross-functionally.
• Familiarity with basic coaching frameworks and performance improvement plans.
• Team CSAT and Quality Scores
• Attendance, Adherence, and SLA Compliance
• Agent Productivity and Engagement
• Reduction in Escalations and Error Rates

Work Environment & Schedule:

• Hybrid/Remote options available based on location.
• Rotational shifts including weekends or holidays, as needed.

Organization- Andaz Doha
Summary
Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others, and extending meaningful gestures, we consistently deliver distinct experiences demonstrating how little understanding goes a long way.

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Andaz Doha is a five-star luxury lifestyle property in the heart of Doha, expressed through local experiences, art and design, and picture-perfect drinking and dining, in a playful environment. Andaz Doha is about creating a vibrant luxury lifestyle hotel experience woven into the fabric of the local culture, fueling our guests' creativity and inspiring them to express their unique style and passions.

Team Leader - Security role

• Through hands-on management, supervises closely all Security Officers in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
• Ensures the smooth running of all operational procedures within the department and in-relation to other departments.
• Conducts enquiries and checks on all security and fire related incidents and submit initial reports.
• Assists management and enforcement offices in emergency situations.
• Assists in the investigation of any accidents and security incidents involving hotel guest and associates.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in Hotel operations.
• Good problem-solving, administrative, and interpersonal skills are a must.

Summary

At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.

The Role

In this role you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt's Brand Standards.

Qualifications

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 1 year of work experience as Team Leader in either Reservation or Front Office
• Good problem solving, administrative and interpersonal skills are a must
• Schedule flexibility is necessary and ability to multi-task

Organization- Grand Hyatt Doha
Summary
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of
Wellbeing, Inclusion, Respect, Empathy, Integrity,
and
Experimentation
are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.

The Role
In this role you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt's Brand Standards.

Qualifications
Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 1 year of work experience as Team Leader in either Reservation or Front Office
• Good problem solving, administrative and interpersonal skills are a must
• Schedule flexibility is necessary and ability to multi-task

We are seeking a motivated and service-driven Team Leader to join our team, a distinguished Arabic restaurant known for its authentic cuisine and exceptional guest experience. The ideal candidate will be of Arabic nationality, fluent in Arabic and English, and possess strong leadership and communication skills to guide the service team in delivering true Arabic hospitality.

Key Responsibilities:

• Supervise and support the service team during daily operations to ensure smooth, efficient, and high-quality service.
• Lead by example, maintaining excellent guest relations and professional behaviour at all times.
• Communicate effectively with guests in Arabic and English, ensuring comfort and satisfaction.
• Train, motivate, and monitor staff performance to uphold service and hygiene standards.
• Coordinate with the kitchen and stewarding teams to ensure timely service and teamwork.
• Handle guest feedback and resolve issues promptly and professionally.
• Ensure the dining area is clean, organized, and ready before and after service.
• Assist management in achieving revenue goals through effective upselling and service quality.
• Maintain accurate reports on daily operations, staff performance, and inventory when required.

Requirements:

• Previous experience as a Team Leader, Captain Waiter, or Senior Waiter in an Arabic or Middle Eastern restaurant.
• Arabic nationality (required).
• Fluent in Arabic and English (spoken and written).
• Strong understanding of Arabic cuisine, culture, and dining traditions.
• Excellent leadership, communication, and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of food safety and hygiene standards.
• Flexibility to work shifts, weekends, and public holidays.

Job Types: Full-time, Permanent

Pay: QAR3, QAR4,000.00 per month

Company Description

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Role Description

This is a full-time on-site role for a Team Leader located in Doha, Qatar. The Team Leader will be responsible for overseeing daily operations, managing team performance, and ensuring project goals are met. Responsibilities include coordinating tasks, providing feedback and support to team members, and acting as a liaison between the team and upper management. The Team Leader will conduct regular meetings, track progress, and ensure adherence to company standards and policies.

Qualifications

• Leadership and team management skills
• Organizational and time management skills
• Ability to communicate effectively, both written and verbally
• Problem-solving and conflict resolution skills
• Familiarity with project management tools and software
• Experience in the relevant industry is a plus
• Bachelor's degree in Management, Business Administration, or related field
• Ability to work on-site in Doha, Qatar

Duties and responsibilities related to the Team Leader - Outlet
role

• Supervise and coordinate the daily operations of the restaurant, ensuring smooth and efficient service during all shifts.
• Assist in scheduling staff shifts ensuring adequate coverage while optimizing efficiency.
• Contribute to the development and execution of promotional activities and events, enhancing the restaurant's visibility and profitability.
• Assist with inventory management, including ordering, receiving, and controlling stock to minimize waste and ensure availability.
• Support the implementation of health and safety regulations, ensuring a clean, safe, and sanitary environment for guests and colleagues
• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 2 years work experience hotel operations
• Good problem solving, administrative and interpersonal skills are a must

Duties and responsibilities related to the Team Leader - Spa role:

• Supervise the spa's day-to-day operations to ensure a seamless and luxurious guest journey from arrival to departure.
• Lead daily team briefings to set goals, communicate promotions, and review VIP guest arrivals.
• Train new and existing therapists on treatment protocols and brand standards, and conduct regular quality checks to ensure service consistency.
• Assist the Spa Manager with creating staff schedules, assigning daily duties, and managing the performance of the spa team.
• Act as the primary point of contact for guests, professionally handling inquiries, special requests, and resolving any service issues.
• Motivate the spa team to achieve and exceed retail sales targets through continuous coaching and product knowledge training.
• Assist with managing inventory for both professional and retail products, including conducting regular stock-takes and preparing purchase orders.
• Ensure all treatment rooms, relaxation areas, and wet facilities are impeccably maintained and stocked throughout the day.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 2 years work experience hotel operations
• Good problem solving, administrative and interpersonal skills are a must