222 Team Support jobs in Qatar

The Helpdesk IT supports the IT Department by providing resolutions to employees' calls and queries in a timely manner. It undertakes the installation of new PCs, updates, and installs new systems as required.

Key Accountabilities

• Handle calls on the dedicated helpdesk contact number, understand the problem, log the calls, advise the user of the resolution time, and follow up with the engineer. Keep the user updated about the status and close the call once a resolution has been provided.
• Identify and resolve problems involving programs, machines, data, or system software.
• Support the integration of workstation peripheral hardware such as printers, modems, network cards, cables, etc., with vendor-supplied software.
• Install new PCs, tablets, configure smartphones for users, and install/configure specific software.
• Configure servers on demand by the line manager, including software installation, domain addition, and security policy application.
• Collaborate with colleagues in the ITC team to ensure continuity of service for all users.
• Address common inquiries or complaints from customers, management, or ITC team members according to policies and procedures.

Operating Environment, Framework, and Boundaries

• Operate within a structured environment reporting to the Senior Systems Specialist.
• Follow established policies, procedures, and ITC guidelines.
• Complete assignments or reports that are generally reviewed by a manager or supervisor.
• Work as part of the ITC team within a multinational, multicultural environment with high levels of positive interaction with clients and employees of diverse backgrounds.
• Work within objectives and internal policies to achieve goals and targets.
• Safeguard private and confidential information.

Working Relationships

• Maintain frequent communication with the Senior Systems Specialist and ITC department employees to discuss work objectives and follow up on deliverables.
• Coordinate with vendors and third-party support for calls and support as assigned by the Senior Systems Specialist.

Problem Solving / Complexity

• Perform duties according to defined standards, policies, and procedures, with flexibility in defining working methods.
• Resolve user issues independently by researching solutions online.
• Offer users alternative solutions until a permanent fix is found and approved by the second-level support and the Senior Systems Specialist.

Knowledge of Software

Helpdesk System:

• Dynamic CRM
• CRM software
• Testing Software
• Remote asset management software

In-Class Education Software:

• Schweser application software
• In-Class application software
• CMA Learning System Software
• Active Whiteboard

Presentation and Board Pack Software:

• Presentation software for iPads
• Smart meeting rooms software

Software Deployment:

• Deployment software
• Cloning software like Norton Ghost or similar

Court Room Management Software:

• Case management system – server and client
• Video recording and streaming for remote court hearings
• Conference management application for MICS
• Interpreting and audio recording systems
• RSS for recording audio and video
• Systems for CCTV management (MultiMax and iNex)
• HDX and HD video conferencing

Generic Software/Applications:

• Professional and Facility Commander Wnx for digital card printing
• Management systems like SharePoint
• RFID-based management systems
• Smart software
• Endpoint Protection
• Fax software for desktops and iPads
• Messaging software
• Enterprise Vault for email archiving
• Device management
• Barcode reader and scanner software
• Immigration software
• Scanning systems

Security Applications:

• IronPort Email Gateway management for spam filtering

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels.

Responsibilities

• Implement and install solutions at customer's infrastructure platforms.
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
• Act positively and respond promptly to the customer's requests/tickets.
• Prepare, review and ensure the accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits.
• Perform any other job-related duties related to work.

Requirements

• Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field.
• At least 2 years experience in a similar field.
• Willing to travel and work extra hours when needed.
• Experience in database engines (Oracle, MS-SQL, and PostgreSQL).
• Experience in operating systems (Linux and MS Windows).
• Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)
• Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).
• Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)
• Knowledge in Directory Services (AD & LDAP).
• Excellent personal skills

• Professional effective communication, verbal and written
• Customer oriented mentality
• Details oriented and a team player
• Initiative and self-managed
• Time management and result oriented

Experience in one or more of the below is a plus:

• Experience in large enterprise environments with emphasis on payments, remittance solutions.
• Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.
• Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies.
• Knowledge of PKI Infrastructure and Certificate Authorities.
• Knowledge of database engines (MySQL and NoSQL Databases).
• Knowledge of server and client operating systems (Linux Distros, MS Windows).
• Knowledge in Object Storage management.
• Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak).
• Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).

Exp: 3 + Years

Qualification: Any degree

• Designing and creating engineering specifications for software programs and applications.
• Coding, modifying, testing and debugging programs according to design specifications.
• Working with quality assurance to develop software test plans.
• Collaborating with hardware engineers to assess and test hardware and software interaction.
• Implementing a specific development methodology.
• Documenting software specifications.
• Developing software prototypes.

• Experience in Java and C++.
• Experience in RDBMS and SQL; Cassandra is an added advantage.
• Excellent knowledge in OOAD, architectural and design patterns.
• Excellent UNIX, shell scripting; knowledge of Perl/Python is an added advantage.
• Strong English written and verbal communication skills.
• Knowledge of Web Technologies.
• Familiarity with version control tools like GIT/GitHub.
• 8) Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

• 2 or more years' experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
• Willing to work on shift (24/7).

Bachelor's degree in computer science, electrical engineering, computer engineering or related field.

• Job Type: Contract To Hire
• Job Category: Software Developer
• Job Positions: 8

Job Responsibilities:

1.Business data broadcasting, fixed frequency data processing and communication around project progress.

2.Participate in the planning and execution of business incentives and activities, asset management, expense statistics reimbursement, office supplies collection and other sales team support work; assist in material procurement and inventory management.

3.Assist chain merchants in financial reconciliation data collation, problematic customer service work order statistics, monthly/quarterly reports and other related work.

4.Maintain sales problem collection feedback and information transfer channels to ensure timely handling of problems and effective transfer of information.

5.Participate in the planning and support of training programmes, such as newcomer training programmes.

6.Create a good team atmosphere and office environment, organise various group building activities within the team; organise office culture values on the wall related content.

Job Requirements:

1.Bachelor's degree or higher.

2.1+ years of experience in business support, operations, or project management.

3.Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

4.Problem-solving mindset, execution-driven, and results-oriented with a high sense of responsibility.

5.Fluent in English and Arabic (written and verbal) for professional communication and documentation.

Job Highlights:

1.Be part of Meituan's rapidly expanding global food delivery business, competing alongside top international players.

2.Pioneer growth in one of the Middle East's most dynamic and diverse markets, driving business success from the ground up.

Preferred Qualifications:

1.Background in finance, data analysis, or statistics.

2.Experience in training coordination, workplace culture initiatives, or issue ticket management.

• Administer and maintain the Zoho One suite, including all 42+ applications, ensuring optimal performance and integration.
• Manage the print management server, handling configurations, user access, and troubleshooting print-related issues.
• Oversee the access control system, manage user access, schedules, and ensuring system security.
• Administer the digital signage system, creating and scheduling content for display across multiple branches.
• Manage the Microsoft 365 SharePoint environment, controlling user access and permissions for organizational documents.
• Administer NitroSign and Adobe Sign applications, managing electronic signatures and document workflows.
• Provide technical support for Microsoft Office applications, including troubleshooting and user assistance.
• Diagnose and resolve Wi-Fi and internet connectivity issues, ensuring network stability for all users.
• Manage LAN and WAN issues, maintaining network infrastructure across multiple locations.
• Provide L2/L3 technical support for software applications and infrastructure, resolving complex technical problems.
• Assist with the installation and configuration of desktop applications for user workstations.
• Manage IT support for clients in the coworking space, including network access, printing, and scanning.
• Perform webmaster duties for the parent company's server, managing cPanel accounts, DNS, domain names, and ensuring security and uptime.
• Manage and maintain WordPress websites, ensuring website functionality and security.
• Provide AV and presentation support for events and meetings, ensuring smooth operation of equipment.
• Administer the IP telephone system, managing phone configurations and troubleshooting issues.
• Manage IT operations across four branch locations, ensuring consistent support and network stability.
• Assist with annual IT budget preparation, comparing budgets, and managing contractor expenses.
• Lead IT infrastructure projects for new offices or expansions, overseeing contractor work and project completion.

The role is within business sales operations that would support, enable and drive front line sales teams to sell better, faster and more efficiently.

• Maintain and update CRM systems with accurate sales data


• Ensure compliance with sales policies and procedures


• Collaborate with cross-functional teams to support sales initiatives


• Generate and analyze sales reports to identify trends and opportunities


• Understand and adapt to effective sales models and programs


• Providing training and guidance to the sales team on processes and tools


• Identifying opportunities for process optimization, process redesign, or development of new process/policies


• Maintaining a deep understanding of products and services to assist the sales team in their efforts


• Other core expectations as defined and requested by your direct supervisor/manager and sales leadership

• Bachelor's degree in Business or relevant


• More than 5 years' experience in sales operations


• Experience as a sales coordinator or in other administrative positions will be considered a plus


• Advanced computer skills (MS Office, Excel, MS Access, PowerPoint)


• Proficiency in English


• Well-organised and responsible with an aptitude in problem-solving


• Excellent verbal and written communication skills

Ensure safe, reliable, and efficient operations through continuous process optimization and improvement initiatives across the organization's facilities. Identify and develop value-driven process enhancement opportunities to maximize operational efficiency and effectiveness.

Process Support Engineering

• Investigate and resolve production issues by identifying root causes and implementing corrective and preventive actions to improve process reliability.

• Proactively seek opportunities for process enhancement, introduction of new technologies, and application of best practices to drive continuous improvement and cost reduction.

• Maintain a deep technical understanding of production processes and apply this knowledge to optimize performance and ensure compliance with applicable quality and regulatory standards.

• Collaborate cross-functionally with production, quality assurance, and maintenance teams to ensure alignment on objectives and drive results.

• Enhance monitoring systems for process performance, including product yields, quality parameters, flow rates, catalyst productivity, and transfer conditions. Develop and utilize advanced tools for process assessment and performance optimization.

• Provide effective solutions during plant upsets and operational issues, recommending changes to procedures and settings. Review and update documentation, including control narratives, ESD procedures, alarm indexes, PID drawings, control valve datasheets, and other critical process-related records.

• Develop detailed process designs and manage the full lifecycle of engineering packages, from concept to startup, in close coordination with Operations and Project teams.

• Participate in Process Hazard Analysis (PHA) and Management of Change (MOC) activities, providing technical expertise to ensure safe and feasible implementations.

• Contribute to project development by preparing scope documents and design packages for plant modifications, including during normal operations and planned Turnarounds.

• Apply simulator modeling expertise for troubleshooting and performance improvement of process units.

• Mentor and train junior engineers, contributing to team development and knowledge sharing. Assist in developing training content and supporting internal capability building.

• Provide engineering support for equipment inspections and integrate findings into process recommendations.

• Conduct risk assessments for process activities and implement measures to mitigate operational and environmental risks.

• Align process improvements with internal and external stakeholder requirements. Act on feedback to meet or exceed expectations and enhance customer satisfaction.

• Leverage data analytics tools to monitor process trends and performance. Present findings and recommendations to stakeholders to support data-driven decisions.

• Conduct thorough root cause analyses for process failures using standard methodologies (e.g., 5 Whys), and work cross-functionally to implement corrective actions.

• Identify opportunities for cost reduction and implement initiatives to meet budgetary goals while maintaining safety and efficiency standards.

• Support tender evaluation and vendor selection processes for chemicals and process equipment. Lead efforts in reviewing and approving new chemicals for use.

Policies, Systems, and Procedures

• Ensure all work is performed in compliance with company policies, standard operating procedures, and regulatory guidelines.

• Support the implementation and documentation of systems and procedures aligned with corporate and industry standards.

• Maintain updated records of processes and compliance activities, and participate in audits to ensure adherence to safety and quality systems.

Quality, Health, Safety, Security, and Environment (QHSSE)

• Ensure compliance with all relevant safety, health, environmental, and security regulations.

• Lead engineering initiatives to reduce environmental impact and eliminate process safety and personal safety incidents.

Requirements

Qualifications & Experience

Education

• Required : Bachelor's degree in Chemical Engineering

• Preferred : Master's degree in Chemical Engineering

Experience

• Required : 5-7 years of experience in process engineering within the petrochemical industry

• Preferred : Experience in Oil & Gas or broader petrochemical sectors

Skills & Competencies

• Strong problem-solving and analytical skills

• Experience in simulator modeling for troubleshooting

• Proficiency in root cause analysis tools and techniques

• Ability to collaborate across multidisciplinary teams

• Knowledge of regulatory compliance and safety standards

• Skilled in technical evaluation of tenders and vendor selection for process equipment and chemicals