31 Technical Assistance jobs in Qatar

Technical Support Engineer

Doha, Doha Al Jassim Group

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Job Description

IT Support Job Summary

Al Jassim Group is seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

IT Support Requirements and Qualifications
- Associate's or bachelor's degree in computer science or a related field.
- 2+ years of experience in a technical support role.
- Certifications are preferred, but not required.

IT Support

**Responsibilities**:

- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company, including our restaurant (this may be in person or over the phone or site visit)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training junior staff

**Salary**: QAR2,500.00 - QAR5,000.00 per month

License/Certification:

- Qatar Driving License (required)
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Customer Support Specialist

Doha, Doha Thabt Gulf Digital Solution

Posted today

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Key Responsibilities:
*Handle all the company social media platform.
*Answers customers’ queries to help them make a decision on the
purchase.
*Provides information to customers on warranties, features,
specifications, maintenance and care of products.
*Describes product features and benefits; demonstrates the use and
handling of the product.
*Educates clients on brands quality standards and specifications.
*Advises customers on product ranges best suited to their needs.
*Ensures customers’ needs are met, complaints are resolved and *customer service provided is of exceptional standard.
*Maintains awareness of new product launches, promotional events and
sales.
*Ensures promotions and pricing are accurate and in line with company
standards and policies.
*Computes sale prices and discounts as applicable; Maintains sales records.

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)
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Public Relations & Customer Support Specialist

Doha, Doha Calo Inc.

Posted 19 days ago

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About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

  • Develop and execute PR strategies to promote Calo’s brand image in Qatar
  • Handle press releases, media relations, and event planning
  • Proactively engage with customers through calls, meetings, and digital channels
  • Maintain excellent communication in both Arabic and English across all interactions
  • Monitor customer feedback and work with internal teams to address pain points
  • Support business development efforts by building and nurturing relationships with key stakeholders
  • Manage and facilitate governmental and business clearances as needed
  • Act as the primary point of contact for local media and public inquiries
  • Identify opportunities for partnerships, collaborations, and community engagement
  • Handle escalated customer concerns with empathy and efficiency
  • Keep up to date with industry trends and competitor activities to inform PR and CX strategies

Ideal candidate

Qualifications

  • Qatari national with excellent communication skills in Arabic and English
  • 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
  • Proven experience in managing client relationships and handling media communications

Knowledge & Competency

  • Strong understanding of B2B engagement and customer experience
  • Skilled in public relations, media management, and brand promotion
  • Knowledge of handling business clearances in Qatar
  • Ability to develop and implement customer engagement strategies

Personality

  • charismatic, confident, and approachable. Comfortable being the face of the brand
  • Professional, proactive, and adaptable in fast-paced environments
  • Strong problem-solving skills with the ability to think on your feet
  • Balanced approach to managing PR priorities alongside customer service needs

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Public Relations & Customer Support Specialist

Doha, Doha Calo Inc.

Posted 18 days ago

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Job Description

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies

Ideal candidate

Qualifications

Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications

Knowledge & Competency

Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies

Personality

charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs

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Ts Systems Engineer - Outstation Customer Support

Doha, Doha Qatar Airways

Posted today

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Job Description

About your Job:
Your focus in this role would be enhancing End-User experience and to ensure the System rollout, Project tasks, ITSRs and Incidents are completed within agreed SLOs.

Key Responsibilities Include:

- Primary point of contact during regional business hours to support & quickly resolve issues reported.
- Register all incoming Incident/Request in Service Manager Tool and take end to end ownership to track the progress till timely closure.
- Good understanding of Desktops, Laptops, Tablets Mobile devices and latest tech gadgets and features.
- Coordinate with multiple IT vendors, SITA, Telecom and ISP providers to fix the incidents on-time.
- Create and maintain reports as per request from team management.
- Research, diagnose, troubleshoot and identify solutions to resolve system issues quickly and efficiently.
- Adhere to standard process & procedures with timely escalation of unresolved issues to the appropriate internal teams or vendors.
- Good practice of time management, Prioritization of task and calls with multitasking.
- Review company’s IT service portal system and respond to service requests (ITSRs) raised by internal stakeholders.
- The job demands the holder to be round the clock on-call support to ensure 24x7 smooth operations of IT systems.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About You:
To succeed in this role, you should have excellent time management and communication skills, as you will collaborate with Senior Manager and internal teams to deliver results on deadlines.

You must hold a Bachelor's Degree/Diploma in Computer Sciences or equivalent stream with minimum 5 years of relevant experience in technical support in a large organization with diverse work environment. IT industry certifications such as CCNA, MCSE & ITIL V3 Certification (Foundation course) will be an added advantage.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
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Customer Support Agent (Bilingual: English and

Doha, Doha Aldobi Online Trading and Service L.L.C

Posted today

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Job Description

**Job Overview**:
Position: Customer Support Agent (Bilingual: English and Arabic)

Company: Aldobi

Are you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a Customer Support Agent, you will play a crucial role in ensuring our customers have a seamless and positive experience when using our platform for laundry and home cleaning services.

**Key Responsibilities**:

- Booking management: Assisting customers in making and managing their service bookings, including laundry pickup and delivery, and home cleaning appointments.
- Problem-solving: Investigating and resolving customer issues or complaints in a timely and efficient manner, ensuring customer satisfaction and loyalty.
- Language proficiency: Utilizing your bilingual skills in English and Arabic to effectively communicate with customers, ensuring accurate understanding and clear communication.
- Customer engagement: Proactively engaging with customers to gather feedback, identify potential areas of improvement, and suggesting suitable solutions.
- Collaboration: Working closely with other team members and departments to ensure smooth operations and a cohesive customer support experience.

**Desired Skills and Qualifications**:

- Bilingual proficiency: Fluent in both English and Arabic, with excellent written and verbal communication skills in both languages.
- Customer-oriented: A strong commitment to delivering exceptional customer service and creating a positive customer experience.
- Problem-solving skills: Ability to analyze situations, identify issues, and offer effective solutions to customers' concerns.
- Patience and empathy: A patient and empathetic approach to handle customer inquiries and complaints with understanding and professionalism.
- Time management: Efficiently manage tasks and prioritize workload to meet customer needs and resolve issues promptly.
- Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving customer needs and company processes.
- Previous experience: Prior experience in customer support or a related field would be advantageous but not mandatory.

Please submit your resume and a brief cover letter highlighting your relevant experience and bilingual capabilities in English and Arabic.

**Job Types**: Full-time, Permanent

**Salary**: QAR3,000.00 - QAR4,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)
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IT Help Desk

Doha, Doha B2C Solutions

Posted today

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Job Description

**REQUIREMENTS**:
B.Sc. in Computer Science, Information Technology or Similar field

**2+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician. ** Microsoft certifications: Windows Client;
Managing Modern Desktop; Azure

**1 year experience in Azure, Microsoft 365 Suite support.**

Knowledge of Basic Network support.

**Ability to support users on a functional level, by offering guidance on how to use systems and equipment.**

Fluent Arabic & English speaker

**Knowledge of Helpdesk ticketing system.**

Network Certifications Network+/CCNA

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)
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Help Desk Tech (H)

Agile Defense, Inc.

Posted today

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Job Description

**Requisition #**: HELPD

**Job Title**: Help Desk Tech (H)

**Location**: Al Udeid Air Base, Doha, Qatar

**Clearance Level**: Active DoD - Secret

**Required Certification(s)**:

- DoD IAT Level II Certification.

**SUMMARY**
Agile Defense has an immediate need of hiring a Help Desk Technician to work at Al Udeid AB, Qatar.

**JOB DUTIES AND RESPONSIBILITIES**
- Provide Help Desk support to the end user on a variety of issues.
- The Help Desk support shall identify, research, and resolve technical problems for end users.
- Support creating, tracking closing, updating and resolving help desk trouble tickets. Perform domain
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Help Desk/Communication Focal Point

GovCIO

Posted today

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Job Description

Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.

Responsibilities

Provide client-level help desk support. The contractor shall:

  1. Administer, maintain and load basic computer platform, software, firmware and hardware;
  2. Serve as the focal point for user issues and tracking;
  3. Be the first-level support for desktop and network issues;
  4. Escalate incidents that cannot be resolved to the NCC and then the NOSC;
  5. Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;
  6. Administer job control and ticket flow.
Qualifications

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret

Required Skills and Experience:

  • IAT-II Certification

One or more of the following:

  • MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified;
  • 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment;
  • Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support.

*Pending contract award

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Salary Range

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary

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Help Desk/Communication Focal Point

Doha, Doha GovCIO

Posted today

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Job Description

Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position. Responsibilities

Provide client-level help desk support. The contractor shall: Administer, maintain and load basic computer platform, software, firmware and hardware; Serve as the focal point for user issues and tracking; Be the first-level support for desktop and network issues; Escalate incidents that cannot be resolved to the NCC and then the NOSC; Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures; Administer job control and ticket flow. Qualifications

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret Required Skills and Experience: IAT-II Certification One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified; 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment; Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support. *Pending contract award Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Salary Range

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary
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Technical Support Engineer

Doha, Doha Arizoglobal

Posted 14 days ago

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Experience: 3+ Years

Qualification: Any degree

Job Description:

We are seeking a Software Developer with the following qualifications:

  1. 3 to 5 years of experience in software development.
  2. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
  3. 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
  4. Strong English written and verbal communication skills.
  5. Willingness to work on shifts (24/7).
  6. Designing and creating engineering specifications for software programs and applications.
  7. Coding, modifying, testing, and debugging programs according to design specifications.
  8. Working with quality assurance to develop software test plans.
  9. Collaborating with hardware engineers to assess and test hardware and software interaction.
  10. Implementing a specific development methodology.
  11. Documenting software specifications.
  12. Developing software prototypes.
  13. Experience in Java and C++.
  14. Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
  15. Excellent knowledge in practicing OOAD, architectural and design patterns.
  16. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
  17. Familiarity with web technologies.
  18. Familiarity with version control tools like GIT/Github.
  19. Participation in and familiarity with Agile (Scrum) project methodology and practices.

Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 8

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